Jurnal Ekonomi Dan Bisnis (EK&BI)最新文献

PENGARUH KUALITAS PELAYANAN (DISTRIBUTIVE JUSTICE, PROCEDURAL JUSTICE, INTERNATIONAL JUSTICE)TERHADAP KEPUASAN NASABAH 服务质量对客户满意度的影响

Jurnal Ekonomi Dan Bisnis (EK&BI) Pub Date : 2021-06-29 DOI: 10.37600/ekbi.v4i1.280

Sarida Sirait, Calen Calen

{"title":"PENGARUH KUALITAS PELAYANAN (DISTRIBUTIVE JUSTICE, PROCEDURAL JUSTICE, INTERNATIONAL JUSTICE)TERHADAP KEPUASAN NASABAH","authors":"Sarida Sirait, Calen Calen","doi":"10.37600/ekbi.v4i1.280","DOIUrl":"https://doi.org/10.37600/ekbi.v4i1.280","url":null,"abstract":"echnological developments are so fast and fast that all banks are increasingly trying to provide excellent service to customers who are the spearhead of the banking business. The high competition in the banking business and the heterogeneous condition of customers make the management have to make efforts to improve services. the inability of banks to deal with customer complaints makes customers dissatisfied and shifting. The large costs associated with service recovery have prevented the banking sector from responding quickly to various customer complaints or customers. The purpose of this study is to determine the extent to which service recovery can improve banking services. The independent variable (independent) in this study is service quality (X), namely the application of service recovery strategies consisting of distributive justice, procedural justice, and interactional justice. Meanwhile, the determining variable (dependent) is customer satisfaction (Y) at Bank BRI Pasar Horas Unit. The analytical technique used in this study is linear regression to see how much influence the variable X has on Y. The results of data processing using SPSS are that X has a significant positive effect on Y with a significance value of 0.00 and a coefficient of determination (R Square) of 0.772. The magnitude of the coefficient of determination of 0.772 is equal to 77.2%, this figure implies that quality affects customer satisfaction by 77.2%Keywords: service quality, customer satisfaction, service recovery","PeriodicalId":112314,"journal":{"name":"Jurnal Ekonomi Dan Bisnis (EK&BI)","volume":"92 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-06-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115709206","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

IMPLEMENTASI CORPORATE SOCIAL RESPONSIBILITYBERDASARKAN KONSEP TRIPLE BOTTOM LINE PT BANK SYARIAH XYZ TAHUN 2018,2019 dan 2020

Jurnal Ekonomi Dan Bisnis (EK&BI) Pub Date : 2021-06-29 DOI: 10.37600/ekbi.v4i1.235

Fajar Ardhiansyah, Pramelani Pramelani

{"title":"IMPLEMENTASI CORPORATE SOCIAL RESPONSIBILITYBERDASARKAN KONSEP TRIPLE BOTTOM LINE PT BANK SYARIAH XYZ TAHUN 2018,2019 dan 2020","authors":"Fajar Ardhiansyah, Pramelani Pramelani","doi":"10.37600/ekbi.v4i1.235","DOIUrl":"https://doi.org/10.37600/ekbi.v4i1.235","url":null,"abstract":"Companies in enhancing a good image or image need social thinking which is not only concerned with seeking profit only in the business world. All social activities are carried out by corporate social responsibility. Therefore this research was conducted to determine the implementation of corporatesocial responsibility (CSR) carried out by PT Bank Syariah XYZ. The sample of this research is the financial performance report of PT Bank Syariah XYZ using quantitative research and data analysis techniques using the measurement of the Triple Bottom Lineconcept of PT Bank Syariah XYZ in 2018, 2019 and Q3 2020 with the EVA (Economic Value Added) method. The results obtained from this study are that the EVA number always has a positive tendency or is greater than zero, as a result it proves that CSR activities have an influence on Value added for entrepreneurs. The results of this triple bottom line measurement have been tested to be able to assess whether or not there is an EVA from the CSR of PT Bank Syariah XYZ which produces benefits from year to year. XYZ Syariah Bank annually throughout 2017–3rd quarter 2020.Keywords: Corporate Social Resposibility, Triple Bottom Line, Economic Value Added","PeriodicalId":112314,"journal":{"name":"Jurnal Ekonomi Dan Bisnis (EK&BI)","volume":"373 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-06-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124670948","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

PROSPEK PENGEMBANGAN KEWIRAUSAHAAN OLAHAN IKAN NILA KAWASAN DANAU TOBA DI DESA SIRUKKUNGON KECAMATAN AJIBATA KABUPATEN TOBA SAMOSIR

Jurnal Ekonomi Dan Bisnis (EK&BI) Pub Date : 2019-12-28 DOI: 10.37600/ekbi.v2i2.104

Roy Sahputra Saragih, Kalvin Sinaga

{"title":"PROSPEK PENGEMBANGAN KEWIRAUSAHAAN OLAHAN IKAN NILA KAWASAN DANAU TOBA DI DESA SIRUKKUNGON KECAMATAN AJIBATA KABUPATEN TOBA SAMOSIR","authors":"Roy Sahputra Saragih, Kalvin Sinaga","doi":"10.37600/ekbi.v2i2.104","DOIUrl":"https://doi.org/10.37600/ekbi.v2i2.104","url":null,"abstract":"The research objective is community empowerment through training on tilapia fish processing to improve entrepreneurial skills and attitudes for farmer women in Sirungkungon Village. The method to be used in research is through quasi-experiments by integrating a systemic, holistic, interdidpliner and participatory (SHIP) approach. The research activity begins with determining the priority of the problem, followed by an action plan. Recana action taken is an intervention of this research by developing entrepreneurship based on processed tilapia. The independent variable is training in entrepreneurial skills. While the dependent variable is (a) Knowledge processing various fish products and (b) entrepreneurial behavior. The proposer will get data from the public and be analyzed descriptively by finding the percentage of changes made by the paired t test with a significance level of 5% to illustrate the difference in analyzing the knowledge of existing community skills and entrepreneurial behavior. So by doing this research, it will be known the changes in behavior and skills of the peasant women of Sirungkungon Village. Crackers are foods that are very popular with all levels of society.","PeriodicalId":112314,"journal":{"name":"Jurnal Ekonomi Dan Bisnis (EK&BI)","volume":"38 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-12-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127772174","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

Strategi Pengembangan Pariwisata Berbasis Ekonomi Kreatif dalam Peningkatan Perekonomian Masyarakat Kabupaten Toba Samosir 以创造性经济为基础的旅游业发展战略促进了Toba Samosir地区的公共经济

Jurnal Ekonomi Dan Bisnis (EK&BI) Pub Date : 2019-12-28 DOI: 10.37600/ekbi.v2i2.103

H. Simarmata, N. Panjaitan

{"title":"Strategi Pengembangan Pariwisata Berbasis Ekonomi Kreatif dalam Peningkatan Perekonomian Masyarakat Kabupaten Toba Samosir","authors":"H. Simarmata, N. Panjaitan","doi":"10.37600/ekbi.v2i2.103","DOIUrl":"https://doi.org/10.37600/ekbi.v2i2.103","url":null,"abstract":"The purpose of this study was to formulate a strategy in the development of tourism based on creative economy in Ajibata Subdistrict, Toba Samosir Regency, especially in the two tourist villages of Parsaoran Sibisa Village and Sigapiton Village. This research will provide solutions and strategies to improve the economy of the local community, considering that Lake Toba is one of the strategic areas for national tourism. With the existence of the policy formulation, it is expected to be able to boost the income of the community around the middle to lower economic groups, bearing in mind the majority community as farmers and gardeners. The Research methods is descriptive using qualitative analysis. Data collection was carried out using interview techniques with the government of Toba Samosir Regency such as sub-district heads, village heads, tourism agencies, business operators, surrounding communities and tourist attractions. Data collection is also done by observation and documentation. Analysis techniques are performed using Interactive Analysis where the data collected is then reduced, presented data and draws conclusions. It is expected that with this research able to contribute and input in the development of creative economy-based tourism that is able to integrate the natural beauty, culture, culinary and local products in Toba Samosir Regency.","PeriodicalId":112314,"journal":{"name":"Jurnal Ekonomi Dan Bisnis (EK&BI)","volume":"117 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-12-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122088406","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

EFEKTIVITAS MEDIA TIKTOK DAN INFLUENCERMENDONGKRAK PENJUALAN LIPPIE SERUM RAECCADIPANDEMI COVID19 TIKTOK媒介的有效性和流行性影响，以COVID19的名义销售raecca跳血清LIPPIE

Jurnal Ekonomi Dan Bisnis (EK&BI) Pub Date : 1900-01-01 DOI: 10.37600/ekbi.v4i1.210

Afriza Indah Fitri, Selvi Ainul Inayah Dwiyanti

引用次数: 9

ANALISIS IMPLEMENTASI PENGENDALIAN INTERNAL TERHADAP RISIKO THEFT OF CASH SIKLUS PENDAPATAN 对现金收入周期风险的内部控制实施分析

Jurnal Ekonomi Dan Bisnis (EK&BI) Pub Date : 1900-01-01 DOI: 10.37600/ekbi.v4i1.219

Ajeng Ayu Selva Mutiara Dewi, Rhosalina Damayanti, Nehemia Vedryan Ardhito, Febrianti Kartikaningrum, Nandha Victoria Panggabean, Dionisius Adita Putra

{"title":"ANALISIS IMPLEMENTASI PENGENDALIAN INTERNAL TERHADAP RISIKO THEFT OF CASH SIKLUS PENDAPATAN","authors":"Ajeng Ayu Selva Mutiara Dewi, Rhosalina Damayanti, Nehemia Vedryan Ardhito, Febrianti Kartikaningrum, Nandha Victoria Panggabean, Dionisius Adita Putra","doi":"10.37600/ekbi.v4i1.219","DOIUrl":"https://doi.org/10.37600/ekbi.v4i1.219","url":null,"abstract":"Public organizations are expected to be able to manage their resources with adequate internal controls, to suppress the increase in cases of corruption due to misuse of assets. This research is a qualitative descriptive research conducted at GKI Tegalrejo Salatiga by collecting primary data from interviews with informants. The information obtained then processed by data reduction techniques, data presentation, and drawing conclusions. The results show that there is still a risk of theft of cash in the income cycle at GKI Tegalrejo, but it can be mitigated by controlling practices according to the concept of COSO. Some of the obstacles encountered in implementing this internal control include the church council not being fully able to understand the Tata Laksana Gereja, the absence of Standard Operating Procedures (SOP), lack of supervision on CCTV monitor, and lack of the function of the priest as a supervisor. This research is expected to be able to encourage congregational participation to assess the practice of internal control at GKI Tegalrejo Salatiga, serve as evaluation material for the GKI Tegalrejo Salatiga council to improve its internal control, and for academics,it is hoped that this research can become a reference in developing next researches.Keywords: internal control, theftof cash, income cycle","PeriodicalId":112314,"journal":{"name":"Jurnal Ekonomi Dan Bisnis (EK&BI)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128676220","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

PENGENTASAN KEMISKINAN MELALUI USAHA INDUSTRI KECIL MENENGAH DI KABUPATEN MAGELANG

Jurnal Ekonomi Dan Bisnis (EK&BI) Pub Date : 1900-01-01 DOI: 10.37600/ekbi.v4i1.216

Dinar Melani Hutajulu, Fitrah Sari Islami, Rian Destiningsih

引用次数: 1

PENGARUH SERVICE RECOVERY TERHADAP TINGKAT KEPUASAN NASABAH DI BANK PANIN KCU PEMATANGSIANTAR

Jurnal Ekonomi Dan Bisnis (EK&BI) Pub Date : 1900-01-01 DOI: 10.37600/ekbi.v4i1.249

Nancy Florida Siagian, Henry Dunan Pardede, H. Simarmata

{"title":"PENGARUH SERVICE RECOVERY TERHADAP TINGKAT KEPUASAN NASABAH DI BANK PANIN KCU PEMATANGSIANTAR","authors":"Nancy Florida Siagian, Henry Dunan Pardede, H. Simarmata","doi":"10.37600/ekbi.v4i1.249","DOIUrl":"https://doi.org/10.37600/ekbi.v4i1.249","url":null,"abstract":"Service is very important factor in the service industry. Improving service quality can retain consumers and increase satisfaction. This study aims to examine and explain the magnitude of the effect of service recovery on customer satisfaction levels. The object of this research is Panin Bank KCU Pematangsiantar. This research is a quantitative study with a sample size of 97 customers using a purposive side. The collecting data method is using a questionnaire. The analysis technique uses a simple linear regression analysis model. Data are testing for validity test, reliability test, normality test, and coefficient of determination test. The results of the SPSS test showed that there was an effect of service recovery of 58.8% on satisfaction, and the remaining 41.7% influenced by other factors not examined in this study. The t-test shows that there is a signifikant positive effect on customer satisfaction. The results of this study are to provide information to management in making service improvement policies. For subsequent research, the research variables can be developed like service quality and customer relationship management.Keywords: Service Recovery, Customer Satisfaction.","PeriodicalId":112314,"journal":{"name":"Jurnal Ekonomi Dan Bisnis (EK&BI)","volume":"261 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121814286","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

ANALISIS PERBANDINGAN MINAT BERWIRAUSAHA DAN BEKERJA SEBAGAI KARYAWANDI MASA PANDEMI COVID-19 (Studi Kasus Mahasiswa ProdiManajemen UIN Sunan Ampel Surabaya) 比较创业兴趣和工作作为COVID-19大流行的学生案例研究发现苏南Ampel泗水)

Jurnal Ekonomi Dan Bisnis (EK&BI) Pub Date : 1900-01-01 DOI: 10.37600/ekbi.v4i1.250

Anisa Yusrin Nanda, Uin Sunan Ampel Surabaya, M. Saifuddin

{"title":"ANALISIS PERBANDINGAN MINAT BERWIRAUSAHA DAN BEKERJA SEBAGAI KARYAWANDI MASA PANDEMI COVID-19 (Studi Kasus Mahasiswa ProdiManajemen UIN Sunan Ampel Surabaya)","authors":"Anisa Yusrin Nanda, Uin Sunan Ampel Surabaya, M. Saifuddin","doi":"10.37600/ekbi.v4i1.250","DOIUrl":"https://doi.org/10.37600/ekbi.v4i1.250","url":null,"abstract":"The Covid-19 pandemic not only affects the health sector, but also the economic sector. Many workers are threatened by the impact of the Covid-19 pandemic. Likewise with entrepreneurs, who experience losses due to social distancing that limit the space for business actors. This research was conducted with the aim of looking at the comparison between interest of entrepreneurship and working as an employee during the Covid-19 pandemic. This research uses a descriptive qualitative method. Based on the sampling technique using the purposive sampling method, then obtained 26 respondents. Data gathering techniques are conducted through interviews with sources. Data analysis using the Miles and Huberman model data analysis. Research results show that the interest of entrepreurship during the pandemic is higher than that interest of employees. Interest in entrepreneurship is superior, namely 17 respondents, while the remaining 9 respondents are interested in working as employees during the Covid-19 pandemic.Keywords: Entrepreneurship, Employees, Pandemic Covid-19","PeriodicalId":112314,"journal":{"name":"Jurnal Ekonomi Dan Bisnis (EK&BI)","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130809080","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

PENGARUH INTELLECTUAL CAPITAL DAN CORPORATE GOVERNANCE TERHADAP NILAI PERUSAHAAN DENGAN PROFITABILITAS SEBAGAI VARIABEL MODERASI 情报资本和公司治理对具有中小变量盈利能力的公司价值的影响

Jurnal Ekonomi Dan Bisnis (EK&BI) Pub Date : 1900-01-01 DOI: 10.37600/ekbi.v4i1.255

Anisa Hediyanti Muasiri, Upn “Veteran” Jawa Timur, Erna Sulistyowati

引用次数: 2