2012 Annual SRII Global Conference最新文献_第9页

Allegro: A Metrics Framework for Globally Distributed Service Delivery 快板:全球分布式服务交付的度量框架

2012 Annual SRII Global Conference Pub Date : 2012-07-24 DOI: 10.1109/SRII.2012.57

D. Oppenheim, Yi-Min Chee, L. Varshney

引用次数: 3

Towards the Dynamic Relocation of Ambulances in Germany: The Risk of Being Too Late 德国救护车的动态迁移:为时已晚的风险

2012 Annual SRII Global Conference Pub Date : 2012-07-24 DOI: 10.1109/SRII.2012.78

Melanie Reuter-Oppermann, Wibke Michalk

引用次数: 1

A Top Down Approach to Enterprise Monitoring Using Change Point Detection 使用变更点检测的自顶向下企业监控方法

2012 Annual SRII Global Conference Pub Date : 2012-07-24 DOI: 10.1109/SRII.2012.96

Bharat Krishnamurthy

{"title":"A Top Down Approach to Enterprise Monitoring Using Change Point Detection","authors":"Bharat Krishnamurthy","doi":"10.1109/SRII.2012.96","DOIUrl":"https://doi.org/10.1109/SRII.2012.96","url":null,"abstract":"Monitoring is a key aspect of IT service management of any enterprise. Besides providing visibility into the IT infrastructure, it provides information required to manage resources, plan for growth and ensure uptime and availability of applications. At the higher levels of monitoring that are vital to service management, key business and IT processes are constantly monitored to collect valuable data about the performance and availability of the processes. Traditionally, in the bottom-up approach towards monitoring, these IT and business metrics may be defined as an aggregation of multiple lower level metrics which in turn may be defined as an aggregation of other metrics. The complexity of these business and IT processes is captured through modeling (e.g.: CIM) which is both time consuming and requires a high level of skill and understanding of the infrastructure. It requires an in-depth understanding of the various systems that work together to provide the services that need to be monitored. In large enterprises where business and IT change rapidly to adapt to market requirements, configuring a monitoring system to monitor new processes by creating accurate models can be a challenge. Due to the time required to construct these monitoring models, there is a temporal lack of visibility into the behavior of the processes which is a matter of concern to the business and IT teams in the enterprise. In this paper, we present a top-down approach towards monitoring high level business and IT processes. We present a framework that monitors the highest level metrics and detects changes in their behavior without the need for comprehensive modeling, thereby allowing these processes to be quickly and efficiently monitored. We also present examples and results from a deployment of the system in the IT environment of a large telecom company.","PeriodicalId":110778,"journal":{"name":"2012 Annual SRII Global Conference","volume":"26 2","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132694514","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 5

Risk Mediation Cloud Service: Constructing Statistical Models of Patient Adherence for Sustainable Case Management 风险中介云服务:构建可持续病例管理的患者依从性统计模型

2012 Annual SRII Global Conference Pub Date : 2012-07-24 DOI: 10.1109/SRII.2012.126

P. Hsueh, S. Ramakrishnan, Henry Chang

{"title":"Risk Mediation Cloud Service: Constructing Statistical Models of Patient Adherence for Sustainable Case Management","authors":"P. Hsueh, S. Ramakrishnan, Henry Chang","doi":"10.1109/SRII.2012.126","DOIUrl":"https://doi.org/10.1109/SRII.2012.126","url":null,"abstract":"Regimen adherence is a common problem among chronic disease patients and has posed tremendous challenges to sustainable case management. Intervening on every single non-adherence case often creates unnecessary burdens for providers and considerable annoyance for patients, leading to wastes of resources and increasing patient churn rates. In current practice, mitigating the risk of non-adherence cases is a labor-intensive task that requires additional efforts from healthcare professionals to handle on a case-by-case basis. Previous work has investigated into the possibility of modeling patient adherence behavior, but left questions about the accountability of such models in services. With the prevalence of mobile devices and maturing cloud-based service models, more patient data are fed to cloud services from a variety of sources (e.g., health records, surveys, sensors, embedded GPS modules). In this paper, we propose a risk mitigation service that can utilize heterogeneous patient behavioral data sources to construct statistical models of adherence and estimate intervention need. We design evaluations to examine a number of dimensions in statistical models of patient adherence and their impacts on the task of determining critical cases and patient propensity to churn. Finally, we demonstrate how the new service is designed to assist adherence case management with models that can classify cases of different intervention needs and discuss its applications, limitations, and sustainability issues.","PeriodicalId":110778,"journal":{"name":"2012 Annual SRII Global Conference","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130843958","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Business Process Insight: An Approach and Platform for the Discovery and Analysis of End-to-End Business Processes 业务流程洞察:发现和分析端到端业务流程的方法和平台

2012 Annual SRII Global Conference Pub Date : 2012-07-24 DOI: 10.1109/SRII.2012.20

S. Rozsnyai, Geetika T. Lakshmanan, Vinod Muthusamy, Rania Y. Khalaf, M. Duftler

{"title":"Business Process Insight: An Approach and Platform for the Discovery and Analysis of End-to-End Business Processes","authors":"S. Rozsnyai, Geetika T. Lakshmanan, Vinod Muthusamy, Rania Y. Khalaf, M. Duftler","doi":"10.1109/SRII.2012.20","DOIUrl":"https://doi.org/10.1109/SRII.2012.20","url":null,"abstract":"Tracking and analyzing the execution of semi-structured processes is essential for understanding process behavior and its evolution, increasing the effectiveness of business operations, and managing operational risk. A semi structured process is a single process from the perspective of the business but is executed across loosely coupled, heterogeneous, distributed systems and may be cross-organizational and contain human interactions and human decision making. Our goal is to enable the management of semi-structured processes by providing improved semi-automated visibility into their behavior and improved runtime management of their execution by leveraging process intelligence and process-aware analytics. In this paper we present a methodology, system architecture and implementation of a platform for end to end process insight and analytics for the full life-cycle of semi-structured processes: from discovery through execution and evolution. We describe the algorithms employed and how they interact together to create a collaborative platform for business users to analyze and extract insight from such processes.","PeriodicalId":110778,"journal":{"name":"2012 Annual SRII Global Conference","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123754282","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 17

Method for Modeling and Validation of Cross Enterprise Services Composition 跨企业服务组合的建模与验证方法

2012 Annual SRII Global Conference Pub Date : 2012-07-24 DOI: 10.1109/SRII.2012.62

F. Chen, Changrui Ren, Qinhua Wang, Jinfeng Li

{"title":"Method for Modeling and Validation of Cross Enterprise Services Composition","authors":"F. Chen, Changrui Ren, Qinhua Wang, Jinfeng Li","doi":"10.1109/SRII.2012.62","DOIUrl":"https://doi.org/10.1109/SRII.2012.62","url":null,"abstract":"Business Process Management is widely used in enterprises, and modeling and validation of cross enterprise services composition is key challenge to ensure the correctness of cross enterprise collaboration. As the detail of a business process in one enterprise is not suitable for open to other enterprises, this makes the modeling and validation of cross enterprise services composition more complex than traditional service composition. Target on this problem, a new method is proposed. Local business processes is modeled as a composition of local activities. Cross enterprise business process is modeled as a composition of concurrent local business processes. In order to validate the cross enterprise business process, different input messages are provide to cover all branches of condition and PI Calculus expression will continue evolve. By analyzing the input messages and the result of calculus, it's easy to find the error. In order to hide the detail of the local process, equivalence rule is introduced to provide an equivalent process for collaboration. The equivalent process is equivalent to original process as they have same input and output. This novel Cross enterprise services composition method provides new feature than traditional service composition method. Firstly, it makes it available for modeling and validation of cross enterprise services composition based on strict formal method. Secondly, it makes it safe to open the business process of an enterprise to other enterprise because the business process open is not the real business process but an equivalent process with same input and output.","PeriodicalId":110778,"journal":{"name":"2012 Annual SRII Global Conference","volume":"142 5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125848261","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

On the Analysis of Global Team Performance 全球团队绩效分析研究

2012 Annual SRII Global Conference Pub Date : 2012-07-24 DOI: 10.1109/SRII.2012.113

N. Zhou, Wesley M. Gifford, K. Ratakonda

{"title":"On the Analysis of Global Team Performance","authors":"N. Zhou, Wesley M. Gifford, K. Ratakonda","doi":"10.1109/SRII.2012.113","DOIUrl":"https://doi.org/10.1109/SRII.2012.113","url":null,"abstract":"Motivated by the need to achieve high profitability, many projects are delivered through teams distributed between a home country and one or more global development countries. As globalization becomes more widespread, problems with productivity and quality have surfaced. To maximize the benefit of utilizing a global team, a quantitative analysis is required to relate the global team performance to the underlying factors affecting the team. Starting from a general model that relates project size, effort, duration, and productivity, we show how effort and duration changes affect productivity. Using this model we show how to address the combined impact of multiple globalization factors, each causing changes in effort and duration, on productivity. Then, we focus on analyzing the individual effects of globalization factors on performance, such as under-communication due to time zone differences, work hour slippage due to working time alignment issues (different vacation periods, holidays, and regular working hours), and additional effort due to language barriers. For each of those factors, we further quantify the additional effort and time needed in global project delivery. Combining these results, we estimate the potential team productivity, and the change in cost of delivering a project as a function of the globalization factors and project characteristics.","PeriodicalId":110778,"journal":{"name":"2012 Annual SRII Global Conference","volume":"43 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125964018","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

Marketer Perceptions of Quality on the Success of Mobile Shopping System and Its Impact on Performance 营销人员对移动购物系统成功的质量认知及其对绩效的影响

2012 Annual SRII Global Conference Pub Date : 2012-07-24 DOI: 10.1109/SRII.2012.14

Lisa Y. Chen

引用次数: 4

Traffy Social Eyes: The Traffic CCTV Service Platform 交通社会之眼:交通CCTV服务平台

2012 Annual SRII Global Conference Pub Date : 2012-07-24 DOI: 10.1109/SRII.2012.98

Passakon Prathombutr, W. Pattara-Atikom, Pimwadee Chaovalit

引用次数: 1

Towards a Formal Model for Optimal Task-Site Allocation and Effort Estimation in Global Software Development 面向全局软件开发中最优任务地点分配和工作量估算的形式化模型

2012 Annual SRII Global Conference Pub Date : 2012-07-24 DOI: 10.1109/SRII.2012.58

N. Narendra, Karthikeyan Ponnalagu, N. Zhou, Wesley M. Gifford

{"title":"Towards a Formal Model for Optimal Task-Site Allocation and Effort Estimation in Global Software Development","authors":"N. Narendra, Karthikeyan Ponnalagu, N. Zhou, Wesley M. Gifford","doi":"10.1109/SRII.2012.58","DOIUrl":"https://doi.org/10.1109/SRII.2012.58","url":null,"abstract":"Motivated by the desire to cut costs and development effort, software organizations have increasingly adopted a global development approach. However, the cost savings, if any, from this globalization, is often offset by hidden costs such as handoffs between sites, synchronization of development among sites, integration of software developed at distributed sites, language/cultural issues, travel costs, communication costs, etc. Although several empirical studies have been conducted on this issue, due to the lack of an integrated formal model, such studies have not produced consistent and usable results. To that end, in this paper, we present an integrated formal model for analyzing global software development. Our model comprises two parts. First, we consider all tasks in a software project that can be geographically distributed, and the possible sites where they can be allocated. We develop an optimal task-site allocation model. Our approach then generates an effort estimate for the new allocation, which is based on the following factors: expected general percentage allocation of overall effort estimate to each task in the development lifecycle, and effort estimate for executing a task at a particular site (in terms of the effort estimate for executing the same task at the home site, viz., without globalization). The final effort estimate is therefore derived as a function of the effort estimate for executing the overall software project in the home site; this estimate provides project managers with a more accurate understanding of expected cost savings from globalization, if any. Throughout our paper, we illustrate our approach using a real global software development project at IBM as a running example.","PeriodicalId":110778,"journal":{"name":"2012 Annual SRII Global Conference","volume":"86 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127033237","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 17