Albena Björck, A. Diers-Lawson, Felix Felix Dücrey
{"title":"Evolution and Effectiveness of the Governmental Risk and Crisis Communication on Twitter in the COVID-19 Pandemic: The Case of Switzerland","authors":"Albena Björck, A. Diers-Lawson, Felix Felix Dücrey","doi":"10.30658/icrcc.2022.06","DOIUrl":"https://doi.org/10.30658/icrcc.2022.06","url":null,"abstract":"The Covid-19 pandemic has challenged the risk and crisis communication capabilities of governmental authorities: A new global phenomenon had to be managed and explained on a national and local level to protect public health. In the form of a single case study, the current research investigates this complex event as a cumulative crisis, the evolution of the communication strategies, and the effectiveness of messaging using Twitter in the context of Switzerland. The study identifies improvement potential in existing theoretical frameworks and provides a method for governmental authorities to track and assess their communication efforts","PeriodicalId":110458,"journal":{"name":"Proceedings of the International Crisis and Risk Communication Conference","volume":"43 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-03-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121408571","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
L. Baker, Chenmua Yang, Angela B. Lindsey, Ashley McLeod-Morin, R. Telg, Anissa M. Zagonel, S. Honeycutt, Naik Wali, Shelli Rampold
{"title":"Public Opinion in a Pandemic: Four Surveys Conducted with Americans throughout the COVID-19 Pandemic","authors":"L. Baker, Chenmua Yang, Angela B. Lindsey, Ashley McLeod-Morin, R. Telg, Anissa M. Zagonel, S. Honeycutt, Naik Wali, Shelli Rampold","doi":"10.30658/icrcc.2022.11","DOIUrl":"https://doi.org/10.30658/icrcc.2022.11","url":null,"abstract":"The UF/IFAS Center for Public Issues Education in Agriculture and Natural Resources (PIE Center) conducted a series of national public opinion surveys to examine the perceptions of Americans related to COVID-19. The PIE Center conducted four surveys with ~1,500 Americans per survey from mid-March 2020 to January 2021. The surveys sought to understand Americans’ perceptions of a range of topics including health and communication concerns, vaccination perceptions and acceptance, mask understanding and willingness, and compound disasters and stress. Presentations in this panel highlight key areas of research from this survey series and share how communicators can use this research to craft campaigns to effectively reach Americans during COVID-19 and future public health crises.","PeriodicalId":110458,"journal":{"name":"Proceedings of the International Crisis and Risk Communication Conference","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-03-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130060901","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Heir to the Throne: Ron DeSantis’s Inheritance of a Trumpian COVID-19 Ideology","authors":"M. Mayer, Walker Talton","doi":"10.30658/icrcc.2022.08","DOIUrl":"https://doi.org/10.30658/icrcc.2022.08","url":null,"abstract":"Despite the severity of the COVID-19 pandemic, a surprising number of Americans remain skeptical of vaccines and other preventative measures. This variance in attitude may be explained in part by the diverse pandemic responses of state governors and their political ideologies. Using Florida governor Ron DeSantis as a case study, we analyze an October 2021 press conference using the rhetorical method of ideological criticism to explore the governor’s ideological stance towards public health, personal liberty, and the balance between safety and economic concerns. We find he embraces an ideology of “Trumpism” that emphasizes personal choice over public health and economic prosperity over safety. We argue that DeSantis’s rhetorical choices help position him as a political heir to Trump and that he used his pandemic response to achieve this political goal. Our analysis helps illuminate the motivations behind DeSantis’s public health decisions during the pandemic and how other governors may have been similarly motivated. Our research contributes to the study of the rhetoric of political leaders and how their policy responses can be ideologically constructed through their speeches as well as how they can use rhetorical strategies to conceal and reveal their motives.","PeriodicalId":110458,"journal":{"name":"Proceedings of the International Crisis and Risk Communication Conference","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-03-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131714393","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Bridging the Gap for Online Deception Detection: Uncovering Methodology to Identify Deceptive Content in Mediated Communication","authors":"Margaret C. Stewart, Christa L. Arnold","doi":"10.30658/icrcc.2022.10","DOIUrl":"https://doi.org/10.30658/icrcc.2022.10","url":null,"abstract":"Detecting deception online and in mediated communication is complex and has gained recognition due to misinformation. Traditionally most deception detection in communication relies on analysing nonverbal cues in body language and facial expression; mediated communication prohibits many of these cues from influencing the interpretation of message meaning. Given the ability for deceptive information to thrive online it becomes necessary to develop an effective method for digital deception data analysis. A method called Statement Analysis (SA) is commonly utilized in law enforcement and may be suitable for use as is or with modifications in mediated communication research. The goals of our ongoing research on mediated deception are three-fold: (1) uncover observations about mediated deception, specifically in social media posts from our current exploratory study, (2) to test and modify the current SA methodology within our current study for use and application within mediated communication contexts, and (3) to develop a textual deception detection methodology to apply within mediated communication. The findings of this exploratory research are presented within the content of examples that may be relevant to the creation and distribution of crisis messages, as the dissemination of misinformation in crisis events may be particularly critical.","PeriodicalId":110458,"journal":{"name":"Proceedings of the International Crisis and Risk Communication Conference","volume":"94 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-03-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132850356","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Covid-19 News Frames in Sports Headlines in England: A Content Analysis","authors":"Yazeed Aljasser","doi":"10.30658/icrcc.2022.04","DOIUrl":"https://doi.org/10.30658/icrcc.2022.04","url":null,"abstract":"This study examined the nature of sports reporting of COVID19 in England by employing framing analysis on a sample of five newspapers. Through a quantitative content analysis, this study revealed how sports news coverage framed the COVID19 virus in these newspapers: The Times, The Daily Telegraph, The Daily Mirror, The Daily Mail, and the Sun. The findings revealed that Competition and Players and Staff frames were the Major frames in the headlines media news organizations reported on COVID19. Implications and future research needs are discussed.","PeriodicalId":110458,"journal":{"name":"Proceedings of the International Crisis and Risk Communication Conference","volume":"37 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-03-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114221009","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Racial Norming in the National Football League’s Concussion Settlement: A Nested Approach to Addressing an Ongoing Crisis","authors":"Terry L. Rentner, Cory Young, A. Farrell","doi":"10.30658/icrcc.2022.05","DOIUrl":"https://doi.org/10.30658/icrcc.2022.05","url":null,"abstract":"For more than two decades, the National Football League (NFL) has been in the spotlight over the concussion crisis, resulting in a lawsuit by 5,000 NFL players and a subsequent 2013 settlement of more than $765 million. In 2020, a new crisis emerged out of the settlement, one of perceived inequities in criteria used to allocate settlement funds. The practice of racial norming, adjusting test scores for race, created another headache for the NFL during a time in which racial injustices in the U.S. spawned public and media discourse. Our case study explores this crisis through the Nested Theory of Conflict to illustrate how conflicts may arise from numerous sources and be intertwined, or nested within one another, and offers a nested model of crises lens from which this case and other crises can be explored.","PeriodicalId":110458,"journal":{"name":"Proceedings of the International Crisis and Risk Communication Conference","volume":"432 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-03-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125760511","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The Perils of the Boomerang Effect: White House Messaging to Deter Border Crossing Backfires","authors":"Mariely Valentin-Llopis, J. Delgado","doi":"10.30658/icrcc.2022.03","DOIUrl":"https://doi.org/10.30658/icrcc.2022.03","url":null,"abstract":"The Boomerang Effect explains how a given persuasive message produces attitude change in the direction opposite to that intended. We seek to explain how the convergence of Central American migrants at the southwest border since 2014 is, in part, produced by the United States (U.S.) White House messaging misstep. We propose a bottom-up persuasive approach to effectively spread awareness of the dangers of unauthorized border crossing. Instead of state authority voices, local native voices can effectually convey the message. The bottom-up approach of persuasion is a foundational strategy to effectively design a public awareness campaign focusing on ethos. The objective is not to stop immigration, but to educate migrants to (a) identify propaganda and (b) refuse smugglers’ advances. The model considers three main factors: (1) most frequently used and trusted media channels, (2) dynamic influencers and knowledgeable local leaders, (3) competent and trustworthy sources of information.","PeriodicalId":110458,"journal":{"name":"Proceedings of the International Crisis and Risk Communication Conference","volume":"61 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-03-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131151167","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"2022 International Crisis and Risk Communication Conference Proceedings Table of Contents","authors":"","doi":"10.30658/icrcc.2022.0","DOIUrl":"https://doi.org/10.30658/icrcc.2022.0","url":null,"abstract":"Table of Contents to the to the proceedings of the 11th Annual International Crisis and Risk Communication Conference sponsored by the Nicholson School of Communication and Media.","PeriodicalId":110458,"journal":{"name":"Proceedings of the International Crisis and Risk Communication Conference","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-03-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128399216","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Reputation Management at the Intersection of Information Seeking and Government Transparency","authors":"R. Lauzon","doi":"10.30658/icrcc.2022.07","DOIUrl":"https://doi.org/10.30658/icrcc.2022.07","url":null,"abstract":"Over the past few years, a controversial public works project in Winter Park, Florida has been the center of debate in the city. At the end of 2021, the new Winter Park Library, against the wishes of its opponents, was dedicated to the citizens. Although controversial land use issues are unremarkable, it is the tensions caused by the local government’s opacity surrounding this major project that has become notable. Here, reputation management, specifically the reputation management of municipal administrations, at the intersection of information seeking and government transparency is explored. Transparency means little without demand for the information in question. Ideally, as the information needs of a public increases the opacity of institutions should decrease. The author argues that transparency eliminates the need for excessive reputation management during contentious public initiatives like the construction of a new library. This research revealed how four professional organizations that specialize in reputation and brand management in their respective fields assist Winter Park in its aims to build a new world-class library facility. This paper identifies how reputation management strategies have been tailored to suit the unique needs of a skeptical public.","PeriodicalId":110458,"journal":{"name":"Proceedings of the International Crisis and Risk Communication Conference","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-03-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126035747","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Diversity, Equity & Inclusion (DEI): Interconnecting Dominant and Subdominant Culture to Understand the Language of Marginalized Groups in a Corporate Setting","authors":"A. Knox","doi":"10.30658/icrcc.2022.02","DOIUrl":"https://doi.org/10.30658/icrcc.2022.02","url":null,"abstract":"This research task will aim to understand the language of marginalized groups within the social construct of the dominant culture, which spans into the corporate sector, to assert an interconnection between dominant and subdominant groups using observational data, the muted group theory, and intersectionality frameworks. Also, an analysis of diversity, equity, and inclusion (DEI) initiatives will be examined to interrelate corporate culture and dominant culture based on the cultural dimensions theory. Social categories such as race, gender, and class that intersect with characteristics of the dominant group are generalized to infer a new communications theory referred to as, the Triangular Marginality Communications Model, which is formulated on qualitative data consisting of social, economic, and political factors. Methodologies used in this paper will respond to three research questions using inductive research.","PeriodicalId":110458,"journal":{"name":"Proceedings of the International Crisis and Risk Communication Conference","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-03-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134348319","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}