Jurnal Sains Manajemen最新文献

{"title":"PENGARUH KUALITAS PELAYANAN DAN FASILITAS HOTEL TERHADAP KEPUASAN PELANGGAN DI SARI ATER HOT SPRINGS RESORT CIATER","authors":"A. Dedy, Yogi Alfandi","doi":"10.51977/jsm.v4i1.678","DOIUrl":"https://doi.org/10.51977/jsm.v4i1.678","url":null,"abstract":"Penelitian ini bertujuan untuk menganalisis pengaruh kualitas pelayanan dan fasilitas terhadap kepuasan pelanggan pada Hotel Sari Ater Resort Ciater. Penelitian ini merupakan penelitian kuantitatif dengan variabel yaitu kualitas pelayanan,fasilitas dan kepuasan konsumen. Penelitian ini menggunakan teknik pengumpulan data kuesioner, wawancara, observasi, dan dokumentasi serta dengan teknik accidental sampling diperoleh 100 responden pelanggan Hotel Sari Ater Resort Ciater. Untuk analisis data menggunakan analisis regresi berganda. Hasil koefisien determinasi menunjukkan nilai uji F simultan kualitas pelayanan terhadap dan fasilitas terhadap Kepuasan Pelanggan dapat diketahui bahwa thitung 33.957 dan Ftabel 3.09 sehingga Fhitung> Ftabel. Maka dapat disimpulkan bahwa Kualitas Pelayanan dan Fasilitas secara simultan terhadap keputusan kepuasan pelanggan adalah signifikan.","PeriodicalId":101803,"journal":{"name":"Jurnal Sains Manajemen","volume":"52 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-02-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"113954402","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"DAMPAK KEPUASAN KERJA TERHADAP KINERJA PADA IBU BEKERJA DITINJAU DARI WORK FAMILY CONFLICT DAN STRES KERJA SELAMA PANDEMIC COVID-19","authors":"Dwi Sandini, Ifani Hariyanti, Feti Fatimah Maulyan","doi":"10.51977/jsm.v3i2.562","DOIUrl":"https://doi.org/10.51977/jsm.v3i2.562","url":null,"abstract":"Abstrak-penelitian ini bertujuan untuk menganalisis dampak kepuasan kerja terhadap kinerja ditinjau dari work family conflict dan stress kerja, terutama bagi wanita bekerja dimasa pandemic Covid 19. Perempuan yang telah menikah atau menjadi seorang ibu adalah kelompok yang paling banyak mengalami stres karena menjadi pihak yang paling banyak menanggung beban dan tuntutan selama pemberlakuan sistem kerja dari rumah (WFH) sekaligus juga harus mengurus rumah tangga dan anak yang juga turut belajar dari rumah sehingga akhirnya menyebabkan work family conflict atau konflik peran antara pekerjaan-keluarga. Sample penelitian ini berjumlah 100 orang, Teknik analisis yang digunakan adalah teknik analisis kuantitatif dengan metode regresi linier berganda. Hasil penelitian ini adalah dampak kepuasan kerja memiliki pengaruh yang signifikan terhadap kinerja pada ibu bekerja. Artinya semakin tinggi work family conflict maka akan menyebabkan semakin rendah pula kinerja seseorang, begitu pula sebaliknya. \u0000This study aims to analyze the impact of job satisfaction in terms of work family conflict and work stress, especially for women who work during the Covid 19 pandemic. Women who have worked or become mothers are the group that experiences the most stress due to being the party who the most workloads and workloads during the implementation of the work from home system (WFH) also have to take care of the household and children who also learn from home so that eventually lead to work-family conflicts or role conflicts between work-family. The sample of this research is 100 people. The analysis technique used is quantitative analysis technique with multiple linear regression method. The results of this study are the impact of job satisfaction has a significant influence on the performance of working mothers. This means that the higher the work family conflict, the lower the performance of a person, and vice versa.","PeriodicalId":101803,"journal":{"name":"Jurnal Sains Manajemen","volume":" 19","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132158897","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"PENGARUH DIMENSI KUALITAS JASA PELAYANAN TERHADAP LOYALITAS PELANGGAN PADA PLUTO AUTOCLEAN BANDUNG","authors":"Wulan Yuliana, Gita Putri Setiadi, Yunika Komalasari","doi":"10.51977/jsm.v3i2.566","DOIUrl":"https://doi.org/10.51977/jsm.v3i2.566","url":null,"abstract":"Loyalitas pelanggan memiliki peran penting dalam sebuah perusahaan. Loyalitas Pelanggan adalah sikap pelanggan yang mendukung secara lebih kepada sebuah merek yang telah dibandingkan dengan beberapa alternatif lain dan berlangganan ulang. Seorang pelanggan yang hendak melakukan pilihan maka ia harus memiliki pilihan alternatif salah satunya dengan melihat dimensi kualitas jasa pelayanan. Penelitian ini bertujuan untuk mengetahui pengaruh dimensi kualitas jasa pelayanan terhadap loyalitas pelanggan. Penelitian ini menggunakan analisis deskriptif dan verifikatif. Dalam penelitian ini yang menjadi populasi adalah konsumen pengguna jasa Pluto Autoclean Bandung dan sampel diambil sebanyak 94 orang. Data dalam penelitian ini diambil melalui penyebaran kuesioner yang semua pernyataannya valid dan reliable. Teknik analisis data menggunakan uji validitas dan realiabilitas, analisis deskriftif dan analisis verifikatif dengan regresi linear sederhana,uji asumsi klasik berupa uji normalitas, uji homokedasitas, dan uji autokorelasi. Hasil penelitian dengan menggunakan uji t menunjukan bahwa dimensi kualitas jasa pelayanan mempunyai pengaruh yang positif dan signifikan terhadap loyalitas pelanggan \u0000Customer loyalty has an important role in a company. Customer Loyalty is the attitude of customers who support more to a brand that has been compared with several other alternatives and re-subscribe. A customer who wants to make a choice must have an alternative choice, one of which is by looking at the dimensions of service quality.This research aims to determine influence of the dimensions of service quality on customer loyalty. This research uses descriptive analysis.In this study, the population is consumers of Pluto Autoclean Bandung service users and the sample was taken as many as 94 people. The data in this study were taken through distributing questionnaires, all of which were valid and reliable. Data analysis techniques used validity and reliability tests, descriptive analysis and verification analysis with simple linear regression, classical assumption tests in the form of normality tests, homocedacity tests, and autocorrelation tests. The results of research using the t test show that the dimensions of service quality have a positive and significant effect on customer loyalty \u0000 ","PeriodicalId":101803,"journal":{"name":"Jurnal Sains Manajemen","volume":"205 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127770518","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"PENGARUH KONFLIK KERJA DAN STRES KERJA TERHADAP KINERJA KARYAWAN DI CV. PERDANA JAVA CREATIVE BANDUNG","authors":"Yani Restiani Widjaja, Irma Sri Widhiyanti, A. Mubarok","doi":"10.51977/jsm.v3i2.563","DOIUrl":"https://doi.org/10.51977/jsm.v3i2.563","url":null,"abstract":"Kinerja karyawan adalah hasil kerja secara kualitas dan kuantitas yang dicapai oleh seorang pegawai dalam melaksanakan tugasnya sesuai dengan tanggung jawab yang diberikan kepadanya. penelitian ini yaitu bertujuan untuk mengetahui konflik kerja, stres kerja, kinerja karyawan dan untuk mengetahui seberapa besar pengaruh konflik kerja dan stres kerja terhadap kinerja karyawan di CV. Perdana Java Creative Bandung. Dalam penelitian ini metode yang digunakan adalah metode deskriptif dan verifikatif dengan pendekatan kuantitatif. Dari hasil penelitian menunjukan bahwa konflik kerja berpengaruh negatif dan signifikan terhadap kinerja karyawan, stres kerja berpengaruh negatif dan signifikan terhadap kinerja karyawan, secara simultan konflik kerja dan stres kerja secara bersama-sama berpengaruh signifikan terhadap kinerja karyawan di CV. Perdana Java Creative Bandung. \u0000Employee performance is the result of quality and quantity of work achieved by an employee in carrying out their duties in accordance with the responsibilities given. This study aims to determine work conflict, work stress, employee performance and to find out the magnitude of the effect of work conflict and work stress on employee performance at CV. Perdana Java CreativeBandung. In this research the method used is descriptive and verification methods with quantitative approaches. From the results of the study indicate that work conflict has a negative and significant effect on employee performance, work stress has a negative and significant effect on employee performance, simultaneously work conflict and work stress together have a significant effect on employee performance at CV. Perdana Java Creative Bandung. \u0000 ","PeriodicalId":101803,"journal":{"name":"Jurnal Sains Manajemen","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131312466","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"MENGUKUR TINGKAT KEPUASAN PENGGUNA E-COMMERCE SHOPEE PADA FITUR COD (CASH ON DELIVERY)","authors":"S. Wijaya, Kesuma Dewi, Bunga Oktalia Utami, Musafa","doi":"10.51977/jsm.v3i2.561","DOIUrl":"https://doi.org/10.51977/jsm.v3i2.561","url":null,"abstract":"Fitur Cash On Delivery (COD) merupakan metode pembayaran dimana pembeli membayar pesanan secara tunai saat barang diterima. Tujuan penelitian untuk mengetahui sebarapa besar fitur cash on delivery (COD) terhadap kepuasan pengguna e- commerce Shopee sebagai bahan evaluasi. Metode penelitian yang digunakan dalam penelitian ini adalah metode deskriptif. Populasi dalam penelitian ini adalah pengguna fitur cash on delivery (cod) pada e-commerce Shopee di Kota Bandung yang berjumlah 100 orang. Teknik penentuan sampel yang digunakan dalam penelitian ini yaitu teknik Purposive Sampling. Hasil penelitian menunjukkan bahwa variabel fitur cash on delivery (COD) berpengaruh terhadap variabel kepuasan pengguna bahwa Ho diterima atau berdistribusi normal. Fitur cash on delivery (COD) berarti  nilai kepuasan pengguna bahwa arah pengaruh variabel fitur cash on delivery (COD) terhadap kepuasan pengguna adalah positif. \u0000Cash On Delivery (COD) feature is a payment method where the buyer the buyer pays the order in cash when the goods are received. The research objective was to determine how much cash on delivery (cod) features on Shopee e- commerce user satisfaction as an evaluation material. The research method used in this research is descriptive method. The population in this study were 100 users of the cash on delivery (cod) feature in the Shopee e- commerce in Bandung. The sampling technique used in this research is purposive sampling technique. The result showed that the cash on delivery (cod) feature variable that Ho was accepted or normally distributed. The cash on delivery (cod) feature means the user satisfaction score that the direction of the cash on delivery (cod) feature variable on user satisfaction is positive. \u0000 ","PeriodicalId":101803,"journal":{"name":"Jurnal Sains Manajemen","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131343882","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"PENERAPAN PROTOKOL KESEHATAN SEBAGAI UPAYA MENINGKATKAN REVISIT INTENTION TAMU DI INTERCONTINENTAL BANDUNG DAGO PAKAR","authors":"David Jonathan, Yosef Abdul Ghani, R. Priyanto","doi":"10.51977/jsm.v3i2.564","DOIUrl":"https://doi.org/10.51977/jsm.v3i2.564","url":null,"abstract":"Dampak dari pandemi covid-19 dapat dirasakan oleh seluruh aspek kehidupan, termasuk sektor pariwisata. InterContinental Bandung Dago Pakar pun tak terluput dari ganasnya efek pandemi covid-19 yang mana penurunan tingkat huni yang amat dalam di awal pandemi. Salah satu karakteristik hotel adalah harus dapat beradaptasi dengan perubahan lingkungan sekitarnya, maka dari itu InterContinental Hotel Dago Pakar terus melakukan inovasi guna mempertahankan eksistensi bisnisnya dengan menerapkan protokol kesehatan yang sesuai dengan keputusan Menteri Kesehatan Republik Indonesia Nomor HK.01/07/MENKES/382/2020 tentang protokol kesehatan bagi masyarakat di tempat dan fasilitas umum dalam rangka pencegahan dan pengendalian Corona Virus Disease 2019 (Covid-19). Hal ini bertujuan untuk meningkatkan kembali kepercayaan tamu yang hendak menginap dan juga meningkatkan kunjungan kembali (Revisit Intention) para tamu di InterContinental bandung Dago Pakar. Tujuan penelitian ini untuk mengetahui bagaimana penerapan protokol kesehatan guna meningkatkan Revisit Intention tamu di InterContinental Bandung Dago Pakar. Penelitian ini menggunakan metode kualitatif deskriptif. Adapun Teknik penelitian menggunakan teknik observasi, wawancara, dan juga kuesioner dengan jumlah sample 100 responden sebagai data penguat atau pelengkap dari hasil wawancara dan observasi. Dari hasil penelitian ini dapat ditarik kesimpulan bahwa InterContinental sudah menerapkan protokol kesehatan sesuai dengan anjuran kementerian kesehatan yang memenuhi kriteria CHSE (Cleanliness, Health, Saefty and Environtment Sustaiability) dengan nilai sempurna. Hal ini sangat berpengaruh kepada minat berkunjung tamu kembali (Revisit Intention) yang mana responden lebih dari 54% menginginkan untuk mengunjungi InterContinental Bandung Dago Pakar di masa yang akan datang selama pandemi covid-19. \u0000The impact of the COVID-19 pandemic has been affected by all aspects of human life, including the tourism sector. InterContinental Bandung Dago Pakar was one of the hotels that effected by the COVID-19 pandemic, which decreased in occupancy rates since the start of the pandemic. One of the characteristics of the hotel is that it must be able to adapt to changes in any unstable conditions, therefore InterContinental Hotel Dago Pakar continues to innovate to maintain its business existence by implementing health protocols as stipulated in the Decree of the Minister of Health of the Republic of Indonesia Number HK.01/07/MENKES/382/2020 concerning health protocols for the community in public places and facilities in the context of prevention and control. Corona Virus Disease 2019 (Covid-19). This aims to increase the trust of guests who want to stay and also increase the return visit (Revisit Intention) of guests at InterContinental Bandung Dago Pakar. The purpose of this study was to find out how the application of health protocols to increase guest's revisit intention at InterContinental Bandung Dago Pakar. This research u","PeriodicalId":101803,"journal":{"name":"Jurnal Sains Manajemen","volume":"208 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124665430","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"PENGARUH KUALITAS PRODUK DAN KUALITAS PELAYANAN TERHADAP KEPUTUSAN PEMBELIAN MOBIL DAIHATSU LUXIO","authors":"Vina Handayani, Y. Rahayu","doi":"10.51977/jsm.v3i2.560","DOIUrl":"https://doi.org/10.51977/jsm.v3i2.560","url":null,"abstract":"Tujuan penelitian ini untuk mengetahui pengaruh kualitas produk dan kualitas pelayanan terhadap keputusan pembelian mobil Daihatsu Luxio pada Dealer Tunas Daihatsu Ahmad Yani Bandung. Teknik sampling yang digunakan dalam penelitian ini adalah non-probability sampling dengan kriteria kepada konsumen yang membeli produk mobil Daihatsu merek luxio di dealer Tunas Daihatsu cabang Ahmad Yani Bandung, dengan jumlah responden yang ditetapkan adalah 144 orang. Metode analisis data yang digunakan adalah analisis regresi linier berganda. Berdasarkan hasil penelitian, secara parsial kualitas produk berpengaruh signifikan terhadap keputusan pembelian, dan variabel kualitas pelayanan berpengaruh signifikan terhadap keputusan pembelian. Dari hasil uji simultan bahwa variabel kualitas produk dan kualitas pelayanan berpengaruh signifikan terhadap keputusan pembelian. The purpose of this study was to determine the effect of product quality and service quality on purchasing decisions for Daihatsu Luxio cars at Tunas Dealer Daihatsu Ahmad Yani Bandung. The sampling technique used in this study is non-probability sampling with criteria for consumers who buy Daihatsu luxury brand car products at the Tunas Daihatsu dealer Ahmad Yani branch, Bandung, with the number of respondents specified is 144 people. The data analysis method used is multiple linear regression analysis. Based on the research results, partially product quality has a significant effect on purchasing decisions, and service quality variables have a significant effect on purchasing decisions. From the simultaneous test results, the variables of product quality and service quality have a significant effect on purchasing decisions.","PeriodicalId":101803,"journal":{"name":"Jurnal Sains Manajemen","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115327976","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"PENGGUNAAN LABEL HALAL DAN HARGA DALAM MENINGKATKAN KEPUTUSAN PEMBELIAN PRODUK KOSMETIK (STUDI PADA MASYARAKAT KOTA BANDUNG)","authors":"Sahidillah Nurdin, Pika Nilam Cahya Setiani","doi":"10.51977/jsm.v3i2.573","DOIUrl":"https://doi.org/10.51977/jsm.v3i2.573","url":null,"abstract":"Penelitian ini bertujuan untuk mengetahui pengaruh penggunaan label halal dan harga dalam meningkatkan keputusan pembelian produk kosmetik wardah. Populasi yang digunakan pada  penelitian ini adalah konsumen yang pernah membeli dan menggunakan kosmetik dengan merek wardah yang berjumlah 97 responden. Metode dalam penelitian ini yaitu menggunakan metode kuantitatif, pengambilan sampel menggunakan teknik non-probability sampling, dimana pemilihan anggota populasi menggunakan purposive sampling, Metode analisis yang digunakan adalah regresi linear berganda dengan bantuan alat olah data statistic SPSS. Hasil penelitian menunjukkan bahwa penggunaan label halal pada kemasarn serta harga secara bersama-sama berpengaruh signifikan terhadap keputusan pembelian dengan arah positif.","PeriodicalId":101803,"journal":{"name":"Jurnal Sains Manajemen","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130600505","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}