Design Management Journal最新文献_第6页

Next Wave: New Design Knowledge, Practice and Research 下一波:新的设计知识、实践与研究

Design Management Journal Pub Date : 2019-03-18 DOI: 10.1111/dmj.12046

引用次数: 0

A Rapid Design-Led Approach to Innovation Readiness: Advantages and Challenges 以快速设计为主导的创新准备方法:优势与挑战

Design Management Journal Pub Date : 2019-03-18 DOI: 10.1111/dmj.12040

John Gribbin, Nick Spencer, Mark Bailey

{"title":"A Rapid Design-Led Approach to Innovation Readiness: Advantages and Challenges","authors":"John Gribbin, Nick Spencer, Mark Bailey","doi":"10.1111/dmj.12040","DOIUrl":"10.1111/dmj.12040","url":null,"abstract":"The purpose of this article is to report on an ongoing suite of research that aims to develop a design-led approach to help small and medium-sized enterprises (SMEs) understand their innovation readiness. At present, a number of tools are available to organizations when carrying out an audit to determine their innovation readiness; however, none of these methodologies have been connected to the practice of design-led innovation. This article begins to address this gap by presenting a review of a 12-hour intervention carried out in collaboration with a fund-management organization located in northeast England as part of a European Union–funded research and innovation program, Creative Fuse. The article utilizes a qualitative approach guided by case study principles, semi-structured interviews, and action research to reflect on the proposed design-led approach to assessing innovation readiness. Advantages and challenges to the approach are considered with the intention of developing a practical approach to assessing innovation readiness within SMEs, which builds on design principles in order to rapidly outline the opportunities and potential barriers facing organizations when it comes to identifying areas for future innovation.","PeriodicalId":100367,"journal":{"name":"Design Management Journal","volume":"13 1","pages":"4-16"},"PeriodicalIF":0.0,"publicationDate":"2019-03-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1111/dmj.12040","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74409452","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Co-Design for the Development of New Knowledge and Practices in Not-for-Profit Organizations 非营利组织中新知识和实践开发的协同设计

Design Management Journal Pub Date : 2019-03-18 DOI: 10.1111/dmj.12044

Busayawan Lam, Irini Pitsaki

{"title":"Co-Design for the Development of New Knowledge and Practices in Not-for-Profit Organizations","authors":"Busayawan Lam, Irini Pitsaki","doi":"10.1111/dmj.12044","DOIUrl":"10.1111/dmj.12044","url":null,"abstract":"This article focuses on a specific form of collaboration between academic researchers and practitioners: co-design. Generally, the strategic use of co-design is considered to be beneficial because, among other reasons, it better aligns outcomes to user needs. In addition, active stakeholder participation engenders new network developments and strengthens existing links. Despite this, the extent to which the co-design approach could be used to foster new knowledge and/or practices is hardly explored. Thus, our research applied co-design methods to organizational practices and examined how they may bring about benefits for academic researchers and practitioners collaborating in the context of not-for-profit organizations. According to our findings, all stakeholders considered co-design to be useful, as it helped them achieve desirable outcomes in a more inclusive and collaborative manner. The findings confirmed a number of benefits, among them confidence building. The size of organizations did not appear to affect the process or the outcomes. While most knowledge co-created through these types of projects tends to be practical in nature, new theoretical knowledge was generated through critical examination of the process/results as well as through individual/group reflection. We consider this aspect to be particularly useful for other researchers and practitioners interested in applying co-design principles to the not-for-profit sector.","PeriodicalId":100367,"journal":{"name":"Design Management Journal","volume":"13 1","pages":"70-82"},"PeriodicalIF":0.0,"publicationDate":"2019-03-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1111/dmj.12044","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90506123","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Applying the Experience Effectiveness (XE) Framework in the Canadian Public Sector 经验有效性框架在加拿大公共部门的应用

Design Management Journal Pub Date : 2019-03-18 DOI: 10.1111/dmj.12042

Jo'Anne Langham, Neil Paulsen

{"title":"Applying the Experience Effectiveness (XE) Framework in the Canadian Public Sector","authors":"Jo'Anne Langham, Neil Paulsen","doi":"10.1111/dmj.12042","DOIUrl":"10.1111/dmj.12042","url":null,"abstract":"Why is it so hard to interact with government services? The public sector has become citizen centered in designing and collaborating with the community to improve service. Even though governments invest in efforts to ensure public administration is aligned with the needs of the community, services still fail to meet the standards provided by equivalent private-sector organizations. Citizen experiences fall short of expectations due to inadequate performance evaluation for the delivery of integrated and well-designed services. Public-sector performance measures must assess and include the impact that services have on citizens. This article describes the extension and further development of the Experience Effectiveness (XE) Measurement Framework. If properly utilized, public-sector organizations can implement the framework to evaluate the effectiveness of citizen experiences based on human-centered, universal, and systems-thinking heuristics. Through a multiphase mixed-method design, we test the XE Framework and its operational development with two projects in the Innovation Lab for the Canadian Department of Innovation, Science and Economic Development. The case studies demonstrate that the XE Framework clearly differentiates the quality of the experience and identifies areas for improvement. Results also indicate that the bureaucracy distorted the creation and delivery of the service citizens received. Organizational culture, climate, structures, and values significantly shape the outcome and provision of government services, which raises further questions about design and innovation in public administration and the role of accountability.","PeriodicalId":100367,"journal":{"name":"Design Management Journal","volume":"13 1","pages":"53-69"},"PeriodicalIF":0.0,"publicationDate":"2019-03-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1111/dmj.12042","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73775612","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

A rapid design-led approach to innovation readiness : advantages and challenges 以快速设计为主导的创新准备方法:优势与挑战

Design Management Journal Pub Date : 2018-10-01 DOI: 10.1111/dmj.2018.13.issue-1

John GRIBBINa, N. Spencer, M. Bailey

引用次数: 3

The Influence of Product Design Practices on New Service Development: Analysis of Selected Manufacturing Firms 产品设计实践对新服务发展的影响:对选定制造企业的分析

Design Management Journal Pub Date : 2018-02-20 DOI: 10.1111/dmj.12035

Deniz Sayar, Özlem Er

{"title":"The Influence of Product Design Practices on New Service Development: Analysis of Selected Manufacturing Firms","authors":"Deniz Sayar, Özlem Er","doi":"10.1111/dmj.12035","DOIUrl":"10.1111/dmj.12035","url":null,"abstract":"This article investigates the influence of product design practices on new service development processes of manufacturers that are moving toward service provision using a multiple case study conducted with four companies. Technological developments, a competitive business environment, and diverse customer demands have forced manufacturing firms to pursue growth strategies through new service development. On the other hand, studies on design, particularly the interplay between product design and new service development processes, in this shift are scant. This is significant because a manufacturer's transition from only selling products toward delivering services requires the simultaneous management of practices that reflect their histories of product design and processes that comprise service design and development. As a result of the analysis, three themes emerged regarding the influence of product design practices on new service development within the context of manufacturing: (1) accumulation of product design expertise, (2) increased customer loyalty through high-quality products, and (3) design problems as tools for fostering innovation culture. Each theme is thoroughly discussed with examples from the case study companies. Consequently, this article highlights the interplay between product and service design processes and provides insights on how established product design practices would assist a manufacturer in service provision.","PeriodicalId":100367,"journal":{"name":"Design Management Journal","volume":"12 1","pages":"3-12"},"PeriodicalIF":0.0,"publicationDate":"2018-02-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1111/dmj.12035","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84311533","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4

An Intimate Approach to the Management and Integration of Design Knowledge for Small Firms 小型企业设计知识管理与整合的亲密途径

Design Management Journal Pub Date : 2018-02-20 DOI: 10.1111/dmj.12036

Peter Ford, David Terris

{"title":"An Intimate Approach to the Management and Integration of Design Knowledge for Small Firms","authors":"Peter Ford, David Terris","doi":"10.1111/dmj.12036","DOIUrl":"10.1111/dmj.12036","url":null,"abstract":"<div>\u0000 In August 2012, I presented a paper entitled ‘‘The Fuzzy Front End of Product Design Projects: How Universities Can Manage Knowledge Transfer and Creation’’ at the International Design Management Research Conference. Via a series of design projects and design support schemes, the paper investigated how a higher education institution with a particular approach to the management and integrating of knowledge on behalf of small firms could bring together manufacturers, subcontractors, design consultancies, market researchers, intellectual property specialists, funding bodies, and other higher education institutions to make for an extremely effective design support network. In particular, the paper dealt with the dynamics of knowledge acquisition during the fuzzy front end of product design projects. It was suggested that, through this novel approach, the management and integration of the different players involved in new product development (NPD), higher education institutions could help small firms in particular achieve effective knowledge transfer, develop new knowledge, and generally reduce and manage uncertainty in the process and therefore utilize design more effectively in generating new products and increasing profitability. This article investigates the work that has taken place in the ensuing years, including material that led to outstanding impact in the 2014 UK Research Excellence Framework evidencing significant economic growth as a result of this approach to the management of the NPD process for small firms. It proposes that the management and integration of those factors leading to successful NPD for small firms require an intimate style of engagement to be effective, demanding a broad knowledge of, and/or an ability to manage, those factors pertinent to the needs of small firms. Based on four case studies, this article attempts to identify the nature of this intimate approach and therefore its potential significance.\u0000 </div>","PeriodicalId":100367,"journal":{"name":"Design Management Journal","volume":"12 1","pages":"58-70"},"PeriodicalIF":0.0,"publicationDate":"2018-02-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1111/dmj.12036","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80882979","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4

Customer Experience Strategy Turned into Hands-On Actions Through a Design Approach 通过设计方法将客户体验策略转化为实际操作

Design Management Journal Pub Date : 2018-02-20 DOI: 10.1111/dmj.12037

Jonathan Schanz, Christine De Lille

{"title":"Customer Experience Strategy Turned into Hands-On Actions Through a Design Approach","authors":"Jonathan Schanz, Christine De Lille","doi":"10.1111/dmj.12037","DOIUrl":"10.1111/dmj.12037","url":null,"abstract":"Customer experience (CX) is a differentiation strategy often chosen by companies. But several aspects can hinder the realization of this strategic change: Existing routines, strong silo thinking among departments, and other circumstances work against the creation of a holistic CX. There is very little guidance in the literature about becoming more customer centric in practice. Within design practice, customer-centric thinking and working are key aspects. Therefore, this article addresses the question of how a design approach can facilitate a company's change process from the abstract strategic direction of focusing on CX to a way of working in practice. The article is based on a practice-led case study of an airline company where the first author worked from within the company to test solutions directly in daily practice. We conclude that in order to move from the strategic direction of a CX focus to an applicable proposal, designers can support both top-down and bottom-up processes. A trial-and-error approach and boundary objects can be useful in finding emotional triggers for employees to reflect about their own roles.","PeriodicalId":100367,"journal":{"name":"Design Management Journal","volume":"12 1","pages":"28-39"},"PeriodicalIF":0.0,"publicationDate":"2018-02-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1111/dmj.12037","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75282020","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 5

Design Research: Off the Rails or on the Right Track? 设计研究:偏离轨道还是走上正轨?

Design Management Journal Pub Date : 2018-02-20 DOI: 10.1111/dmj.12034

Amy Huber

{"title":"Design Research: Off the Rails or on the Right Track?","authors":"Amy Huber","doi":"10.1111/dmj.12034","DOIUrl":"10.1111/dmj.12034","url":null,"abstract":"If research findings remain unknown, they are unlikely to improve design processes and outcomes. While design scholars have lamented the lack of research utilization by practitioners, some designers have derided their efforts. While scholars have outlined strategies to decrease the research utilization gap, these are largely one-sided suggestions and have lacked widespread implementation and testing. As such, a great deal of information likely remains out of the hands of those who could use it when making decisions that have real-world implications. To determine a common understanding and collective direction surrounding design research utilization, this article synthesizes existing literature from social science, business, and information management, along with relevant findings from two national surveys. Using this evidence, this article proposes a model framed by economics and aimed at decreasing the research utilization gap prevalent in design. It calls for action on the part of both research producers and consumers and highlights specific issues, including topic selection, information translation, dissemination efforts, increasing awareness, value identification, and factors of action. The goal is for all parts of the design community to share in the responsibility for informing each other, thus growing our collective knowledge.","PeriodicalId":100367,"journal":{"name":"Design Management Journal","volume":"12 1","pages":"40-55"},"PeriodicalIF":0.0,"publicationDate":"2018-02-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1111/dmj.12034","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74065218","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

How Industrial Design Supports a Customer-Centric Innovation Approach in a Technology-Centric Business Environment 工业设计如何在以技术为中心的商业环境中支持以客户为中心的创新方法

Design Management Journal Pub Date : 2018-02-20 DOI: 10.1111/dmj.12038

Matthew Lievesley, David O'Leary, Callum Whitehead, Ian Hewitt, Neil McPherson, Craig Annal

引用次数: 5