{"title":"Understanding organizational learning by focusing on “activity systems”","authors":"Jaakko Virkkunen , Kari Kuutti","doi":"10.1016/S0959-8022(00)00005-9","DOIUrl":"10.1016/S0959-8022(00)00005-9","url":null,"abstract":"<div><p>This paper suggests that in order to understand relations between different aspects of organizational learning, an appropriate unit of analysis and a concrete, historical approach is needed. The units of analysis used in representative theories of organizational learning are first reviewed and evaluated. “Activity system”, a concept that is based on Cultural Historical Activity Theory, is then introduced as a potential candidate for a unit of analysis that makes it possible to analyze the specific historical, local challenges and problems of organizational learning and to direct a collective learning process. A case of organizational learning is then presented by using a model of the activity system and Activity Theory-based intervention methodology. Theoretical implications of the case are pointed out in discussion.</p></div>","PeriodicalId":100011,"journal":{"name":"Accounting, Management and Information Technologies","volume":"10 4","pages":"Pages 291-319"},"PeriodicalIF":0.0,"publicationDate":"2000-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S0959-8022(00)00005-9","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84830588","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Transforming society by transforming technology: the science and politics of participatory design","authors":"Peter M. Asaro","doi":"10.1016/S0959-8022(00)00004-7","DOIUrl":"10.1016/S0959-8022(00)00004-7","url":null,"abstract":"<div><p>This article attempts to shed historical light on some of the social, political, and ethical issues that have arisen from two disparate perspectives on technology which have both come to integrate an explicit consideration of social factors into systems design. It presents two distinct historical traditions which have contributed to the current field of participatory design methodologies—<em>Joint Application Design</em> (JAD<sup>®</sup>), and the British “socio-technical systems” and Scandinavian “collective resources” approaches—and which in practice integrated the end-users in different ways consequent upon their differing perspectives on workers, professional relationships to technology, and stated goals. One interest in examining the independent development of methodologies from these two perspectives is that, despite their differences, the approaches ultimately converged on a set of shared concerns and very similar practices.</p><p>The paper also examines the relation of these traditions to transformations in the theorization of business organization and trends of corporate restructuring which helped to secure a place for variants of related methodologies in major US and multinational corporations. It concludes with an examination of some broader issues in the relationship between technology and society and the prospects for the critical study of technology. I argue that participatory design and its related methodologies are best understood as a model for involving users, designers <em>and the technology itself</em> in a process of technological development. Rather than seeing participatory design as merely the insertion of public dialog within technological design practices, as several observers have done, we should see it as a model for the critical practice of developing technological designs.</p></div>","PeriodicalId":100011,"journal":{"name":"Accounting, Management and Information Technologies","volume":"10 4","pages":"Pages 257-290"},"PeriodicalIF":0.0,"publicationDate":"2000-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S0959-8022(00)00004-7","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78200340","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Index","authors":"","doi":"10.1016/S0959-8022(00)00009-6","DOIUrl":"https://doi.org/10.1016/S0959-8022(00)00009-6","url":null,"abstract":"","PeriodicalId":100011,"journal":{"name":"Accounting, Management and Information Technologies","volume":"10 4","pages":"Page V"},"PeriodicalIF":0.0,"publicationDate":"2000-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S0959-8022(00)00009-6","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136600045","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Temporal effects of information systems on business processes: focusing on the dimensions of temporality","authors":"Heejin Lee , Jonathan Liebenau","doi":"10.1016/S0959-8022(00)00003-5","DOIUrl":"10.1016/S0959-8022(00)00003-5","url":null,"abstract":"<div><p>This study investigates how information systems affect the temporality of business processes in organizations. It is first described how the dimensions of temporality were developed. Among the many dimensions based on other studies, eleven dimensions were selected for our purposes in investigating the external temporality in the first instance and tracing changes in temporality. We then identified six dimensions (duration, sequence, temporal location, deadline, cycle and rhythm) which could effectively assess the temporal effects of information systems. We used them to describe and analyse temporal changes which resulted from the implementation of Korea Trade Network in two case companies. Through the case study, this paper aims to provide a deeper understanding of information systems and temporality in organizational contexts. Differential cycles, polychronicity and changes in inter-personal or inter-departmental relations mediated by temporal shifts are presented for their implications on time, work and information systems.</p></div>","PeriodicalId":100011,"journal":{"name":"Accounting, Management and Information Technologies","volume":"10 3","pages":"Pages 157-185"},"PeriodicalIF":0.0,"publicationDate":"2000-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S0959-8022(00)00003-5","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79517601","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Place, space and knowledge work: a study of outsourced computer systems administrators","authors":"Ulrike Schultze , Richard J Boland, Jr","doi":"10.1016/S0959-8022(00)00006-0","DOIUrl":"10.1016/S0959-8022(00)00006-0","url":null,"abstract":"<div><p>Information technology has the capacity to change time–space configurations making new organizational forms possible. Two principal time–space configurations known as <em>space</em> and <em>place</em> are used to characterize some of the broad transformations occurring in social and organizational structures associated with the intensified use of information technology. The time–space configuration of place with its sense of boundedness, localness and particularity, is contrasted with that of space and its sense of the universal, the generalizable and the abstract. Today's evolving organizational forms reflect an increased reliance on space as a guiding image for organization design and technology deployment. Space as a guiding image brings the hope of making an organization more flexible by freeing it from the constraints of place. This is reflected in the emergence of market-based forms of organizing with their emphasis on outsourcing and inter-organizational alliances.</p><p>We present an ethnographic account of outsourced computer system administrators in a company that is seeking to be a lean, knowledge-intensive, learning organization. Drawing on Bourdieu's theory of practice we explore the tensions between place and space in the firm as well as in the system administrators' work lives. We argue that place and space are always operating simultaneously in an organization, and that they provide an ongoing source of dialectic tension for the individual worker. In keeping with Bourdieu's generative structuralism, we further argue that the computer contractors' work practices, especially their practice of writing, serve to reproduce the conditions under which those tensions emerge.</p></div>","PeriodicalId":100011,"journal":{"name":"Accounting, Management and Information Technologies","volume":"10 3","pages":"Pages 187-219"},"PeriodicalIF":0.0,"publicationDate":"2000-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S0959-8022(00)00006-0","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86406003","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"IT-enabled credit risk modernisation: a revolution under the cloak of normality","authors":"Susan V Scott","doi":"10.1016/S0959-8022(00)00002-3","DOIUrl":"10.1016/S0959-8022(00)00002-3","url":null,"abstract":"<div><p>This paper focuses on IT-enabled credit risk modernisation in commercial retail banking. The empirical material is based upon a longitudinal case study conducted during 1993–1996 using an interpretive approach. It documents the introduction of a leading-edge computer-based decision support system into middle market corporate lending processes in a major UK retail bank. An analysis is constructed against the backcloth of contemporary social theory with the aim of stimulating debate regarding the ethics and politics of corporate risk positions. It is suggested that changes to the definition, assessment and management of credit risk in a major financial services institution, implemented through the introduction of a new technology and enacted in everyday acts of normal consumption, need debating. The paper concludes by asserting that if we turn aside from our responsibility to challenge the epistemological basis of contemporary risk assessment and management we may find that our social, political and economic landscape has changed without our consent.</p></div>","PeriodicalId":100011,"journal":{"name":"Accounting, Management and Information Technologies","volume":"10 3","pages":"Pages 221-255"},"PeriodicalIF":0.0,"publicationDate":"2000-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S0959-8022(00)00002-3","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87146609","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Daniel Robey, Marie-Claude Boudreau, Gregory M Rose
{"title":"Information technology and organizational learning: a review and assessment of research","authors":"Daniel Robey, Marie-Claude Boudreau, Gregory M Rose","doi":"10.1016/S0959-8022(99)00017-X","DOIUrl":"10.1016/S0959-8022(99)00017-X","url":null,"abstract":"<div><p>This paper reviews and assesses the emerging research literature on information technology and organizational learning. After discussing issues of meaning and measurement, we identify and assess two main streams of research: studies that apply organizational learning concepts to the process of implementing and using information technology in organizations; and studies concerned with the design of information technology applications to support organizational learning. From the former stream of research, we conclude that experience plays an important, yet indeterminate role in implementation success; learning is accomplished through both formal training and participation in practice; organizational knowledge barriers may be overcome by learning from other organizations; and that learning new technologies is a dynamic process characterized by relatively narrow windows of opportunity. From the latter stream, we conclude that conceptual designs for organizational memory information systems are a valuable contribution to artifact development; learning is enhanced through systems that support communication and discourse; and that information technologies have the potential to both enable and disable organizational learning. Currently, these two streams flow independently of each other, despite their close conceptual and practical links. We advise that future research on information technology and organizational learning proceeds in a more integrated fashion, recognizes the situated nature of organizational learning, focuses on distributed organizational memory, demonstrates the effectiveness of artifacts in practice, and looks for relevant research findings in related fields.</p></div>","PeriodicalId":100011,"journal":{"name":"Accounting, Management and Information Technologies","volume":"10 2","pages":"Pages 125-155"},"PeriodicalIF":0.0,"publicationDate":"2000-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S0959-8022(99)00017-X","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"93547788","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Turnover of information technology professionals: a contextual model","authors":"Patrick Chang Boon Lee","doi":"10.1016/S0959-8022(99)00016-8","DOIUrl":"10.1016/S0959-8022(99)00016-8","url":null,"abstract":"<div><p>This research tests a model of turnover intentions for information technology professionals. The model assumes that information technology professionals work in a dynamic environment that requires continuous updating of skills. Given this environment, it is likely that an individual's growth need strength — defined as the need for challenge and achievements — plays a significant role in influencing turnover intentions. The model, therefore, predicts that growth need strength interacts with job satisfaction to determine turnover intentions. In addition, the model also predicts that the motivating potential score of a job, role ambiguity, and role conflict affect turnover intentions through job satisfaction. The model was tested using data collected from a questionnaire survey. The results support all the hypotheses except the relationship between role conflict and job satisfaction. One important implication of these results is that employers should be cognizant of the joint effects of growth need strength and job satisfaction in designing retention strategies.</p></div>","PeriodicalId":100011,"journal":{"name":"Accounting, Management and Information Technologies","volume":"10 2","pages":"Pages 101-124"},"PeriodicalIF":0.0,"publicationDate":"2000-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S0959-8022(99)00016-8","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78074276","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Rethinking organizational learning: analyzing learning processes of information system designers","authors":"Marleen Huysman","doi":"10.1016/S0959-8022(99)00018-1","DOIUrl":"10.1016/S0959-8022(99)00018-1","url":null,"abstract":"<div><p>This paper introduces an alternative perspective on organizational learning that counters various assumptions within most of the writings on organizational learning. By posing who, how, when and why questions while reviewing the literature, four biases within the literature on organizational learning are identified. These biases concern respectively an individual learning bias, an active agency bias, a purposeful learning bias and an improvement bias. These hidden assumptions ensure that most literature tends to lean unnecessarily in certain directions, while overlooking others. The paper proposes several ways to counter these biases. A case story concerning the learning of old and new routines used by information systems designers is presented to illustrate the proposed alternative approaches to analyze organizational learning.</p></div>","PeriodicalId":100011,"journal":{"name":"Accounting, Management and Information Technologies","volume":"10 2","pages":"Pages 81-99"},"PeriodicalIF":0.0,"publicationDate":"2000-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S0959-8022(99)00018-1","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72731171","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The social dynamics of software development","authors":"Ari Heiskanen , Michael Newman , Jouni Similä","doi":"10.1016/S0959-8022(99)00013-2","DOIUrl":"10.1016/S0959-8022(99)00013-2","url":null,"abstract":"<div><p>A variety of experiences in software development processes between a public sector organisation and several software vendors over a decade-long period are described and interpreted. Three information systems histories are presented as case examples and their analysis is based on detailed insider observations. A social process model is used to describe the relationships between key actors within the client organisation while a transaction cost framework is used to explain the joint forms of the relationships between the client and the vendors. The resulting model depicts in a concise way how the relationships have evolved and stabilised over time. In this model, major encounters between the actors are those which have at least the potential to change the relationship state between the parties. The relatively stable passages between consecutive encounters are labelled episodes. By perceiving systems development as a series of encounters and episodes, it is possible to identify the critical turning points of development work and to display the dynamics of a software development trajectory. While our findings support the well-known basic software procurement principle, this is only after the trajectories have stabilised. Two of the three trajectories exhibit major changes in software procurement strategies before reaching a steady state. The paper ends with a discussion of the findings and some implications for researchers and practitioners.</p></div>","PeriodicalId":100011,"journal":{"name":"Accounting, Management and Information Technologies","volume":"10 1","pages":"Pages 1-32"},"PeriodicalIF":0.0,"publicationDate":"2000-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S0959-8022(99)00013-2","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72624531","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}