{"title":"Use beyond usability: integrating user experience design and human factors to improve the usability of a cochlear implant charging system","authors":"Rowan Page","doi":"10.1080/24735132.2020.1727693","DOIUrl":"https://doi.org/10.1080/24735132.2020.1727693","url":null,"abstract":"Abstract Use error is a leading cause of medical device failure, with regulatory guidance now provided for usability and human factors. In the wider design field, usability and user experience are now well recognized as a primary focus of industrial design practitioners. This article presents a case study detailing the design of two medical devices (battery recharging devices for a cochlear implant system). Discussing and comparing the application of different methodologies from regulatory guidance (from the medical device field) and user experience methodologies (from the design field) to reduce user error. This article positions the concept of use beyond that of just ‘successful use’ and usability, and into the realm of experience. As medical devices become increasingly integrated as part of our daily lives, they are being used by more diverse user groups (not just trained doctors) in more diverse use environments (homes and workplaces; not just hospitals and clinics) through more complex interfaces (touch, voice, gesture, automation and AI). The diversity of these contexts complicates designing for use. This article explores how experience design can augment and enhance human factors design approaches. Enabling medical devices to be designed for more flexible user experiences that reduce error and enhance use.","PeriodicalId":92348,"journal":{"name":"Design for health (Abingdon, England)","volume":"85 1","pages":"122 - 137"},"PeriodicalIF":0.0,"publicationDate":"2020-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82874763","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Shanti Sumartojo, S. Pink, Melisa Duque, L. Vaughan
{"title":"Atmospheres of care in a psychiatric inpatient unit","authors":"Shanti Sumartojo, S. Pink, Melisa Duque, L. Vaughan","doi":"10.1080/24735132.2020.1730068","DOIUrl":"https://doi.org/10.1080/24735132.2020.1730068","url":null,"abstract":"Abstract In this article we directly address the question of atmosphere in a psychiatric inpatient unit, focussing on the particular role that forms of care delivered ‘on the move’ play in shaping that atmosphere. Our approach, based in sensory ethnography, foregrounds the perspective of the staff who work in this environment, showing how they enact care via mobile, sensory and spatial expertize. In particular, we focus on the role of anticipation and movement in how people apprehend and try to shape the atmosphere of hospital wards. We argue that this points towards the need for a shift in our thinking about designing environments of care, one that accounts for the contingent atmospheres that so often characterize them. This also offers a way forward for designers to allow people in the wards to ongoingly constitute atmospheres of care in these distinctive surroundings.","PeriodicalId":92348,"journal":{"name":"Design for health (Abingdon, England)","volume":"1 1","pages":"24 - 42"},"PeriodicalIF":0.0,"publicationDate":"2020-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86655863","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
J. Fadyl, H. Cunningham, I. Nakarada-Kordic, S. Reay, T. Waters, K. Waterworth, B. Gibson
{"title":"Settled and unsettling: design and flows of affect in a hospital waiting area","authors":"J. Fadyl, H. Cunningham, I. Nakarada-Kordic, S. Reay, T. Waters, K. Waterworth, B. Gibson","doi":"10.1080/24735132.2020.1733345","DOIUrl":"https://doi.org/10.1080/24735132.2020.1733345","url":null,"abstract":"Abstract Waiting in healthcare environments is common, and the design of waiting areas can profoundly participate in that experience. This paper describes a study drawing on Deleuze and Guattari’s notions of ‘affect’ and ‘assemblage’ to investigate a hospital waiting area: exploring how the area currently participates in the generation of affect and how it could better support human ‘becomings’. Analysis of generated observational data identified ‘affective assemblages’ that produced recurring affects encountered in the waiting area, here labelled crisis, workaday world, and episodic home. Thinking in terms of assemblages forced the analysis to direct attention to a wide variety of ‘elements’ that participate in the production of spaces and the affects encountered in this type of waiting area. These included bodies, objects, time, sounds and smells, social conventions and cultural norms. It also allowed a discussion of the effects of inter-action between affects – identifying aspects that, while initially interpreted as ‘problems’, may also be producing opportunities important to the functioning of the space. The paper concludes with a discussion of the implications for design, suggesting that analyses of ‘affective assemblages’ produces potentially fruitful ‘lines of flight’ for generating questions and possible responses that challenge notions of simply ‘solving design problems’.","PeriodicalId":92348,"journal":{"name":"Design for health (Abingdon, England)","volume":"22 1","pages":"63 - 81"},"PeriodicalIF":0.0,"publicationDate":"2020-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88406876","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
S. Walker, S. Hignett, R. Lim, C. Parkhurst, F. Samuel
{"title":"Explaining drug-resistant infection in community pharmacies through effective information design","authors":"S. Walker, S. Hignett, R. Lim, C. Parkhurst, F. Samuel","doi":"10.1080/24735132.2020.1731201","DOIUrl":"https://doi.org/10.1080/24735132.2020.1731201","url":null,"abstract":"Abstract This paper describes a research project in which information design, human factors, architecture and pharmacy academics worked with pharmacy professionals and pharmacy users to consider how to present information about antimicrobial resistance (AMR) in a community pharmacy setting. Project outcomes – as a result of an innovative design competition – included five different design solutions that explain aspects of AMR within the context of a community pharmacy. The project raised awareness in pharmacy professionals of how design can be used to challenge ideas and encourage new ways of thinking to communicate public health messages. Two winning prototype solutions were installed in a Day Lewis pharmacy in Reading and evaluated by pharmacists and pharmacy users. We make preliminary recommendations for effective health communication in community pharmacies.","PeriodicalId":92348,"journal":{"name":"Design for health (Abingdon, England)","volume":"202 1","pages":"104 - 82"},"PeriodicalIF":0.0,"publicationDate":"2020-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88564314","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Knowledge is not everything","authors":"P. Chamberlain","doi":"10.1080/24735132.2020.1731203","DOIUrl":"https://doi.org/10.1080/24735132.2020.1731203","url":null,"abstract":"It is now three years since the launch of the Design For Health Journal which was established to share knowledge, prompt discourse and develop a platform where a creative vision for Design and Heal...","PeriodicalId":92348,"journal":{"name":"Design for health (Abingdon, England)","volume":"33 1","pages":"1 - 3"},"PeriodicalIF":0.0,"publicationDate":"2020-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76357218","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Expanding design approaches to create supportive home environments for people with impeded cognitive functioning","authors":"E. Karol, Dianne Smith","doi":"10.1080/24735132.2020.1732730","DOIUrl":"https://doi.org/10.1080/24735132.2020.1732730","url":null,"abstract":"Abstract There is a growing field of research that indicates a significant relationship between the design of the environment and the mental health of people with impeded cognitive functioning. The research suggests that if a physical environment is experienced as having a sense-of-coherence it is a resource to help reduce negative impacts and increase supportive qualities for the resident so they can better cope under adversity. How can designers incorporate a sense-of-coherence in projects? This paper challenges some aspects of common design practice when accommodation for people with impeded cognitive functioning is being created. Also, it expands on what is known about the person–environment relationship to propose a design model that revolves around the idea that a sense-of-coherence has cognitive, behavioural, motivational and emotional dimensions. The model is used to create a tool that can be used by designers. A pilot test of the tool is carried out using two examples of supported accommodation occupied by people with schizophrenia. The tool created provides a practical way of enhancing the design of the physical home environment. The paper suggests the future potential of the tool as well as some limitations.","PeriodicalId":92348,"journal":{"name":"Design for health (Abingdon, England)","volume":"19 1","pages":"43 - 62"},"PeriodicalIF":0.0,"publicationDate":"2020-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89563489","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Design for resilience","authors":"L. S. Platt","doi":"10.1016/b978-0-12-816427-3.00009-9","DOIUrl":"https://doi.org/10.1016/b978-0-12-816427-3.00009-9","url":null,"abstract":"","PeriodicalId":92348,"journal":{"name":"Design for health (Abingdon, England)","volume":"185 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73940063","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"About the editors","authors":"Arathi Sethumadhavan, F. Sasangohar","doi":"10.1016/b978-0-12-816427-3.00026-9","DOIUrl":"https://doi.org/10.1016/b978-0-12-816427-3.00026-9","url":null,"abstract":"","PeriodicalId":92348,"journal":{"name":"Design for health (Abingdon, England)","volume":"126 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76703692","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Copyright","authors":"","doi":"10.1016/b978-0-12-816427-3.00019-1","DOIUrl":"https://doi.org/10.1016/b978-0-12-816427-3.00019-1","url":null,"abstract":"","PeriodicalId":92348,"journal":{"name":"Design for health (Abingdon, England)","volume":"52 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86721140","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Design for inclusivity","authors":"Natalie C. Benda, E. Montague, R. Valdez","doi":"10.1016/b978-0-12-816427-3.00015-4","DOIUrl":"https://doi.org/10.1016/b978-0-12-816427-3.00015-4","url":null,"abstract":"","PeriodicalId":92348,"journal":{"name":"Design for health (Abingdon, England)","volume":"8 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84681751","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}