{"title":"Collaborative Help in Chronic Disease Management: Supporting Individualized Problems.","authors":"Jina Huh, Mark S Ackerman","doi":"10.1145/2145204.2145331","DOIUrl":"https://doi.org/10.1145/2145204.2145331","url":null,"abstract":"<p><p>Coping with chronic illness disease is a long and lonely journey, because the burden of managing the illness on a daily basis is placed upon the patients themselves. In this paper, we present our findings for how diabetes patient support groups help one another find individualized strategies for managing diabetes. Through field observations of face-to-face diabetes support groups, content analysis of an online diabetes community, and interviews, we found several help interactions that are critical in helping patients in finding individualized solutions. Those are: (1) patients <i>operationalize</i> their experiences to easily contextualize and share executable strategies; (2) operationalization has to be done within the larger context of <i>sharing illness trajectories</i>; and (3) the support groups develop common understanding towards diabetes management. We further discuss how our findings translate into design implications for supporting chronic illness patients in online community settings.</p>","PeriodicalId":90149,"journal":{"name":"CSCW : proceedings of the Conference on Computer-Supported Cooperative Work. Conference on Computer-Supported Cooperative Work","volume":"2012 ","pages":"853-862"},"PeriodicalIF":0.0,"publicationDate":"2012-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1145/2145204.2145331","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"32783136","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Jina Huh, Andrea Hartzler, Sean Munson, Nick Anderson, Kelly Edwards, John L Gore, David McDonald, Jim O'Leary, Andrea Parker, Derek Streat, Meliha Yetisgen-Yildiz, Wanda Pratt, Mark S Ackerman
{"title":"Brainstorming Design for Health: Helping Patients Utilize Patient-Generated Information on the Web.","authors":"Jina Huh, Andrea Hartzler, Sean Munson, Nick Anderson, Kelly Edwards, John L Gore, David McDonald, Jim O'Leary, Andrea Parker, Derek Streat, Meliha Yetisgen-Yildiz, Wanda Pratt, Mark S Ackerman","doi":"10.1145/2141512.2141519","DOIUrl":"https://doi.org/10.1145/2141512.2141519","url":null,"abstract":"<p><p>Researchers and practitioners show increasing sinterest in utilizing patient-generated information on the Web. Although the HCI and CSCW communities have provided many exciting opportunities for exploring new ideas and building broad agenda in health, few venues offer a platform for interdisciplinary and collaborative brainstorming about design challenges and opportunities in this space. The goal of this workshop is to provide participants with opportunities to interact with stakeholders from diverse backgrounds and practices-researchers, practitioners, designers, programmers, and ethnographers-and together generate tangible design outcomes that utilize patient-generated information on the Web. Through small multidisciplinary group work, we will provide participants with new collaboration opportunities, understanding of the state of the art, inspiration for future work, and ideally avenues for continuing to develop research and design ideas generated at the workshop.</p>","PeriodicalId":90149,"journal":{"name":"CSCW : proceedings of the Conference on Computer-Supported Cooperative Work. Conference on Computer-Supported Cooperative Work","volume":" ","pages":"11-12"},"PeriodicalIF":0.0,"publicationDate":"2012-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1145/2141512.2141519","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"32092711","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"HyperVoice: a phone-based CSCW platform","authors":"P. Resnick","doi":"10.1145/143457.143482","DOIUrl":"https://doi.org/10.1145/143457.143482","url":null,"abstract":"A major shift is underway in how we think about telephones. For decades, they were used solely for oneto-one, synchronous communication. The increasing use of answering machines and voice messaging, however, is shifting the public perception of telephones, thus opening a space for more innovative applications. Five years from now, some of the most interesting and popular cooperative work applications will probably use telephones as the primary means of access. This paper presents evidence that there are practical phone-based cooperative work applications and describes a set of software tools that facilitate the development of such applications.","PeriodicalId":90149,"journal":{"name":"CSCW : proceedings of the Conference on Computer-Supported Cooperative Work. Conference on Computer-Supported Cooperative Work","volume":"12 1","pages":"218-225"},"PeriodicalIF":0.0,"publicationDate":"2011-08-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83569335","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Understanding deja reviewers","authors":"Eric Gilbert, Karrie Karahalios","doi":"10.1145/1718918.1718961","DOIUrl":"https://doi.org/10.1145/1718918.1718961","url":null,"abstract":"People who review products on the web invest considerable time and energy in what they write. So why would someone write a review that restates earlier reviews? Our work looks to answer this question. In this paper, we present a mixed-method study of deja reviewers, latecomers who echo what other people said. We analyze nearly 100,000 Amazon.com reviews for signs of repetition and find that roughly 10-15% of reviews substantially resemble previous ones. Using these algorithmically-identified reviews as centerpieces for discussion, we interviewed reviewers to understand their motives. An overwhelming number of reviews partially explains deja reviews, but deeper factors revolving around an individual's status in the community are also at work. The paper concludes by introducing a new idea inspired by our findings: a self-aware community that nudges members toward community-wide goals.","PeriodicalId":90149,"journal":{"name":"CSCW : proceedings of the Conference on Computer-Supported Cooperative Work. Conference on Computer-Supported Cooperative Work","volume":"87 1","pages":"225-228"},"PeriodicalIF":0.0,"publicationDate":"2010-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85869067","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
S. Amershi, M. Morris, N. Moraveji, Ravin Balakrishnan, K. Toyama
{"title":"Multiple mouse text entry for single-display groupware","authors":"S. Amershi, M. Morris, N. Moraveji, Ravin Balakrishnan, K. Toyama","doi":"10.1145/1718918.1718950","DOIUrl":"https://doi.org/10.1145/1718918.1718950","url":null,"abstract":"A recent trend in interface design for classrooms in developing regions has many students interacting on the same display using mice. Text entry has emerged as an important problem preventing such mouse-based singledisplay groupware systems from offering compelling interactive activities. We explore the design space of mouse-based text entry and develop 13 techniques with novel characteristics suited to the multiple mouse scenario. We evaluated these in a 3-phase study over 14 days with 40 students in 2 developing region schools. The results show that one technique effectively balanced all of our design dimensions, another was most preferred by students, and both could benefit from augmentation to support collaborative interaction. Our results also provide insights into the factors that create an optimal text entry technique for single-display groupware systems.","PeriodicalId":90149,"journal":{"name":"CSCW : proceedings of the Conference on Computer-Supported Cooperative Work. Conference on Computer-Supported Cooperative Work","volume":"20 1","pages":"169-178"},"PeriodicalIF":0.0,"publicationDate":"2010-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87173271","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Survival needs and social inclusion: technology use among the homeless","authors":"Jahmeilah A. Roberson, B. Nardi","doi":"10.1145/1718918.1718993","DOIUrl":"https://doi.org/10.1145/1718918.1718993","url":null,"abstract":"This research reports an ethnographic study of issues surrounding digital technologies owned and used by homeless people in Los Angeles County. We identify two themes--survival and social inclusion--that reveal, in part, how digital technologies enable social ties for collaboration in the lives of the homeless.","PeriodicalId":90149,"journal":{"name":"CSCW : proceedings of the Conference on Computer-Supported Cooperative Work. Conference on Computer-Supported Cooperative Work","volume":"290 1","pages":"445-448"},"PeriodicalIF":0.0,"publicationDate":"2010-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79452033","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Andrea Grimes, Brian M. Landry, Rebecca E. Grinter
{"title":"Characteristics of shared health reflections in a local community","authors":"Andrea Grimes, Brian M. Landry, Rebecca E. Grinter","doi":"10.1145/1718918.1718992","DOIUrl":"https://doi.org/10.1145/1718918.1718992","url":null,"abstract":"We performed a content analysis of the information shared in a locally and culturally focused health application, EatWell. In EatWell, information is shared via the creation of audio recordings. Our results highlight the reflective nature of these recordings, in particular, 1) the topics discussed in these reflections as well as their tone, 2) how these reflections were contextualized (locally and culturally) and 3) how system users addressed one another in their reflections. We compare our findings with the dominant technological approach to supporting health information exchange amongst lay people: online support groups. In particular, we reflect upon why, though many of the community-building features of online support groups did not translate into EatWell, our users felt a sense of community empowerment. Based on our results, we discuss implications for designing locally and culturally focused health applications that leverage reflection as a contribution method.","PeriodicalId":90149,"journal":{"name":"CSCW : proceedings of the Conference on Computer-Supported Cooperative Work. Conference on Computer-Supported Cooperative Work","volume":"24 1","pages":"435-444"},"PeriodicalIF":0.0,"publicationDate":"2010-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86741027","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Invisible emotion: information and interaction in an emergency room","authors":"Helena M. Mentis, M. Reddy, M. Rosson","doi":"10.1145/1718918.1718975","DOIUrl":"https://doi.org/10.1145/1718918.1718975","url":null,"abstract":"Emotions are an often overlooked aspect of work since they are not included in formal work models. However, they continue provide critical information as well as be part of a rich social context for action. The following study focuses on the expression of emotions within the context of a particular work environment -- an emergency room -- and high-lights how it is used, why it is invisible in the work, and how it continues to persist through workarounds. These workarounds provide indications towards the design of so-ciotechnical systems to continue to support the expression of invisible emotions.","PeriodicalId":90149,"journal":{"name":"CSCW : proceedings of the Conference on Computer-Supported Cooperative Work. Conference on Computer-Supported Cooperative Work","volume":"6 1","pages":"311-320"},"PeriodicalIF":0.0,"publicationDate":"2010-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88300218","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Understanding together: sensemaking in collaborative information seeking","authors":"S. Paul, Madhu C. Reddy","doi":"10.1145/1718918.1718976","DOIUrl":"https://doi.org/10.1145/1718918.1718976","url":null,"abstract":"An important aspect of collaborative information seeking (CIS) is making sense of the information found, i.e., collaborative sensemaking. We conducted an ethnographic study of the CIS practices of healthcare providers in a hospital emergency department to gain a conceptual understanding of when and how collaborative sensemaking occurs during CIS activities. We present occasions and characteristics of collaborative sensemaking and design implications for collaborative information retrieval tools to support sensemaking.","PeriodicalId":90149,"journal":{"name":"CSCW : proceedings of the Conference on Computer-Supported Cooperative Work. Conference on Computer-Supported Cooperative Work","volume":"32 1","pages":"321-330"},"PeriodicalIF":0.0,"publicationDate":"2010-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88966893","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"API peer reviews: a method for evaluating usability of application programming interfaces","authors":"Umer Farooq, D. Zirkler","doi":"10.1145/1718918.1718957","DOIUrl":"https://doi.org/10.1145/1718918.1718957","url":null,"abstract":"API usability tests in the lab are time and resource intensive, thus allowing a relatively small percentage of the API namespace to be evaluated. We describe a group-based usability inspection method -- API Peer Reviews -- to evaluate API usability. Based on an analysis of usability breakdowns from API Peer Reviews and API usability tests, results show that API Peer Reviews identified breakdowns across several cognitive dimensions, some of which were different than what was identified by API usability tests. We reflect on the adoption of API Peer Reviews as a collaborative practice in organizations for evaluating API usability.","PeriodicalId":90149,"journal":{"name":"CSCW : proceedings of the Conference on Computer-Supported Cooperative Work. Conference on Computer-Supported Cooperative Work","volume":"144 1","pages":"207-210"},"PeriodicalIF":0.0,"publicationDate":"2010-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77503574","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}