{"title":"AIDS, hospice and volunteers. The Casey House volunteer program. A case study.","authors":"G Murrant, S Strathdee","doi":"","DOIUrl":"","url":null,"abstract":"","PeriodicalId":79746,"journal":{"name":"The Journal of volunteer administration","volume":"10 4","pages":"11-7"},"PeriodicalIF":0.0,"publicationDate":"1992-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"20994532","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Social marketing: get the credit you deserve inside your organization.","authors":"H A Shapiro","doi":"","DOIUrl":"","url":null,"abstract":"","PeriodicalId":79746,"journal":{"name":"The Journal of volunteer administration","volume":"10 3","pages":"27-30"},"PeriodicalIF":0.0,"publicationDate":"1992-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"20992517","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Volunteers are working: patients come back to give back.","authors":"M R Herman-Cappoli","doi":"","DOIUrl":"","url":null,"abstract":"","PeriodicalId":79746,"journal":{"name":"The Journal of volunteer administration","volume":"10 4","pages":"2-4"},"PeriodicalIF":0.0,"publicationDate":"1992-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"20994534","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Practical volunteer administrator professional development strategies.","authors":"R F Long","doi":"","DOIUrl":"","url":null,"abstract":"","PeriodicalId":79746,"journal":{"name":"The Journal of volunteer administration","volume":"10 3","pages":"31-6"},"PeriodicalIF":0.0,"publicationDate":"1992-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"20992518","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Culture translates global thinking into local action.","authors":"D D Lenaghan","doi":"","DOIUrl":"","url":null,"abstract":"","PeriodicalId":79746,"journal":{"name":"The Journal of volunteer administration","volume":"10 2","pages":"14-8"},"PeriodicalIF":0.0,"publicationDate":"1991-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"20992067","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Components of a training program for understanding and valuing diversity.","authors":"D Fisher","doi":"","DOIUrl":"","url":null,"abstract":"","PeriodicalId":79746,"journal":{"name":"The Journal of volunteer administration","volume":"10 2","pages":"9-13"},"PeriodicalIF":0.0,"publicationDate":"1991-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"20992071","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The right combination: volunteers as health advocates for homebound elders.","authors":"M Killeen","doi":"","DOIUrl":"","url":null,"abstract":"","PeriodicalId":79746,"journal":{"name":"The Journal of volunteer administration","volume":"9 4","pages":"15-22"},"PeriodicalIF":0.0,"publicationDate":"1991-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"20988032","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"To ease their stay: the \"Welcome a New Resident\" volunteer program.","authors":"F Gitelman","doi":"","DOIUrl":"","url":null,"abstract":"<p><p>To ease the transition for new residents from the community to the nursing home, the Department of Volunteer Services at The Jewish Home and Hospital for Aged (JHHA) Manhattan Division created a \"Welcome a New Resident\" Program. An interdisciplinary group of Department Heads and Administration saw the need and, with their considerable advice, the program took shape. Since May 1989 specially-trained volunteers have had eight to ten weekly sessions with residents in their first months following admission. The volunteers answer residents' questions and assist them in finding their way around a very large facility, learning how to accomplish simple tasks for themselves and, most important, to become part of their new community by participating in activities and meeting other residents.</p>","PeriodicalId":79746,"journal":{"name":"The Journal of volunteer administration","volume":"9 3","pages":"1-7"},"PeriodicalIF":0.0,"publicationDate":"1991-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"20985469","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Volunteers as customers: a service quality perspective.","authors":"S M Keaveney, M Saltzman, N Sullivan","doi":"","DOIUrl":"","url":null,"abstract":"<p><p>Not-for-profit service firms depend upon volunteer employees for the success of their programs. This article offers a change in perspective--volunteer as customer instead of employee--to stimulate insights and provide recommendations about attracting and retaining volunteers. The volunteer is viewed as a customer, the service purchased is the volunteer experience, paid for in the currency of donated time and energy, and the not-for-profit service firm is seen as being in the business of designing, managing, communicating, and delivering a quality volunteer experience.</p>","PeriodicalId":79746,"journal":{"name":"The Journal of volunteer administration","volume":"10 1","pages":"21-30"},"PeriodicalIF":0.0,"publicationDate":"1991-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"20988579","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}