Equality, diversity and inclusion : an international journal最新文献

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Supporting diverse health leadership requires active listening, observing, learning and bystanding 支持多样化的卫生领导需要积极倾听、观察、学习和旁观
Equality, diversity and inclusion : an international journal Pub Date : 2023-02-20 DOI: 10.1108/edi-08-2021-0214
Ruth Decady Guijarro, I. Bourgeault
{"title":"Supporting diverse health leadership requires active listening, observing, learning and bystanding","authors":"Ruth Decady Guijarro, I. Bourgeault","doi":"10.1108/edi-08-2021-0214","DOIUrl":"https://doi.org/10.1108/edi-08-2021-0214","url":null,"abstract":"PurposeFostering diversity in health leadership is imperative as that not only enhances the quality of health care itself, but improves an organization's effectiveness and responsiveness to address the needs of a diverse population. Inequitable structures entrenched in health care such as sexism, racism and settler colonialism undermine efforts made by women from diverse backgrounds to obtain leadership roles. This paper identifies leading practices which support diverse health leadership.Design/methodology/approachA multi-methodological approach involving a targeted published and gray literature search undertaken through both traditional means and a systematic social media search, focused particularly on Twitter. A literature and social media extraction tool was developed to review and curate more than 800 resources. Items chosen included those which best highlighted the barriers faced by diverse women and those sharing tools of how allies can best support the diverse women.FindingsFour core promising practices that help to disrupt the status-quo of health leadership include (1) active listening to hear and amplify voices that have been marginalized, (2) active learning to respond to translation exhaustion, (3) active observing and noticing microaggressions and their consequences and (4) active bystanding and intervention.Social implicationsWhen implemented, these practices can help to dismantle racism, sexism, ableism and otherwise challenge the status-quo in health leadership.Originality/valueThis paper provides an original and value-added review of the published literature and social media analysis of heretofore disparate practices of allyship, all while amplifying the voices of health leaders from marginalized communities.","PeriodicalId":72949,"journal":{"name":"Equality, diversity and inclusion : an international journal","volume":"104 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-02-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86961855","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Why do EDI policies fail? An inhabited institutions perspective 为什么EDI策略会失败?有人居住的机构视角
Equality, diversity and inclusion : an international journal Pub Date : 2023-02-20 DOI: 10.1108/edi-02-2022-0048
Roger Pizarro Milian, Rochelle Wijesingha
{"title":"Why do EDI policies fail? An inhabited institutions perspective","authors":"Roger Pizarro Milian, Rochelle Wijesingha","doi":"10.1108/edi-02-2022-0048","DOIUrl":"https://doi.org/10.1108/edi-02-2022-0048","url":null,"abstract":"PurposeEquity, diversity and inclusion (EDI) policies have proliferated in recent decades, but studies have repeatedly noted their inefficacy and adverse effects. To understand the potential root causes of the inefficiency of EDI policies, this study examines how they are inhabited by individuals at the ground level.Design/methodology/approachThis study draws on data gathered through 23 in-depth interviews with instructors at Progressive U, a large research-intensive Canadian university.FindingsThe data gathered/analyzed suggest that the implementation of EDI policies at Progressive U is hindered by the absence of coercive enforcement mechanisms, skepticism about their authenticity, the over-regulation of work and unresponsive bureaucratic structures.Originality/valueThis study examines the implementation of EDI policies through the prism of the inhabited institutions perspective in organizational sociology, producing insights that help to explain why EDI policies typically fail. In doing so, it produces insights relevant to both academic researchers and practitioners in the field.","PeriodicalId":72949,"journal":{"name":"Equality, diversity and inclusion : an international journal","volume":"78 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-02-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90564867","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Gender benders and job contenders: cosmetics in selection contexts for women and men 性别扭曲者和工作竞争者:女性和男性选择语境中的化妆品
Equality, diversity and inclusion : an international journal Pub Date : 2023-02-08 DOI: 10.1108/edi-03-2022-0080
Liana Bernard, Lauren S. Park, Larry R. Martinez, Kay Kulason
{"title":"Gender benders and job contenders: cosmetics in selection contexts for women and men","authors":"Liana Bernard, Lauren S. Park, Larry R. Martinez, Kay Kulason","doi":"10.1108/edi-03-2022-0080","DOIUrl":"https://doi.org/10.1108/edi-03-2022-0080","url":null,"abstract":"PurposeThe aim of the present study was to contribute to the workplace diversity literature by experimentally manipulating gender expression through the use of makeup among women and men to determine makeup's impact on interpersonal discrimination in a real-world job selection context.Design/methodology/approachIn an experimental field study, we applied either real (i.e. tinted) or placebo (i.e. transparent) cosmetic products to women and men confederate applicants. The women and men engaged in job inquiry and pre-interview conversations with store personnel in 136 retail stores across 3 shopping malls that were randomly assigned to one of 4 conditions in a 2 (confederate gender: women versus men) by 2 (cosmetic usage: real versus placebo) experimental design. The confederate applicants were accompanied by confederate observers and recorded interactions were later analyzed by naïve coders. The applicants, observers, and naïve coders rated interpersonal discrimination from store personnel in each interaction.FindingsAs hypothesized, women who enhanced their femininity through the use of makeup experienced significantly less interpersonal discrimination than women who did not. In contrast, there was no significant difference in interpersonal discrimination for men as a function of visual gender expression.Originality/valueThese findings highlight the pervasive gender norm expectations for women at work by examining gender non-conformity of women and men.","PeriodicalId":72949,"journal":{"name":"Equality, diversity and inclusion : an international journal","volume":"75 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-02-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83863852","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Barriers to gender equality in STEMM: do leaders have the gender competence for change? stem中性别平等的障碍:领导者是否具备变革的性别能力?
Equality, diversity and inclusion : an international journal Pub Date : 2023-02-07 DOI: 10.1108/edi-09-2022-0267
Denise Cuthbert, R. Barnacle, N. Henry, Kay Latham, L. T. Sidelil, C. Spark
{"title":"Barriers to gender equality in STEMM: do leaders have the gender competence for change?","authors":"Denise Cuthbert, R. Barnacle, N. Henry, Kay Latham, L. T. Sidelil, C. Spark","doi":"10.1108/edi-09-2022-0267","DOIUrl":"https://doi.org/10.1108/edi-09-2022-0267","url":null,"abstract":"PurposeScience, technology, engineering, mathematics and medicine (STEMM) workplaces worldwide remain stubbornly resistant to gender equality initiatives. Leaders are vital to driving change, but the extent to which their capabilities lead to change remains unknown. This article examines STEMM leaders' gender competence to achieving transformative changes in gender inequality.Design/methodology/approachThis article examines the capability of STEMM leaders to act as change agents through an in-depth, qualitative analysis of perceptions of gender inequality, sexual harassment, sex discrimination and gender bias within their organisations. Findings are analysed using a customised tripartite gender competence schema, comprising commitment, knowledge and method (or know-how).FindingsThe findings suggest that while STEMM leaders may express a commitment to addressing gender inequality, misapprehensions about the nature and scope of the problem are likely to hamper efforts. Two key misapprehensions standout: a tendency to frame gender inequality in primarily numerical terms; and recourse to blaming external factors beyond STEMM for gender inequality in STEMM.Originality/valueThis article makes an original contribution by examining the gender competence of leaders in STEMM organisations, which has not been previously researched. The findings extend understanding of the salience of leaders' capabilities to lead change by identifying key gaps and misapprehensions in STEMM leaders' understanding of the nature and scope of the problem.","PeriodicalId":72949,"journal":{"name":"Equality, diversity and inclusion : an international journal","volume":"68 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-02-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82450554","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Examining the impact of reasonable accommodation appraisals on New Zealand managers' attitudes toward hiring people with disability 考察合理住宿评估对新西兰管理人员雇用残疾人的态度的影响
Equality, diversity and inclusion : an international journal Pub Date : 2023-02-02 DOI: 10.1108/edi-08-2021-0207
O. D'Souza, J. Kuntz
{"title":"Examining the impact of reasonable accommodation appraisals on New Zealand managers' attitudes toward hiring people with disability","authors":"O. D'Souza, J. Kuntz","doi":"10.1108/edi-08-2021-0207","DOIUrl":"https://doi.org/10.1108/edi-08-2021-0207","url":null,"abstract":"PurposeManagers are responsible for implementing reasonable accommodation (RA) for people with disabilities (PwD). Yet, little is known about the extent to which managerial views of RA shape attitudes toward PwD. The study draws on conservation of resources (COR) and job demands and resources (JD-R) theories to examine the relationship between managerial views of RA availability and implementation ease on attitudes towards hiring PwD.Design/methodology/approachIn total, 162 full-time managers at a large New Zealand (NZ) healthcare organisation completed an online survey. Moderated multiple regressions were conducted to test the main effects and interactions between perceptions of RA process and attitudes towards hiring PwD.FindingsThe study results indicate that line managers held positive attitudes towards hiring PwD when they viewed RA implementation as easy, particularity around the provision of flexible work arrangements.Research limitations/implicationsThis study shows the importance of gaging managers' views of RA processes to understand their attitudes toward PwD and highlights potential linkages between managerial perspectives on RA, PwD experiences in the organisation and the effectiveness of disability support and inclusion initiatives.Practical implicationsRA availability from the organisation is insufficient to elicit positive managerial attitudes toward hiring PwD. Policies and procedures that reduce RA implementation complexity are expected to foster positive managerial attitudes toward PwD and improve employment outcomes for this employee group.Originality/valueThis study is the first to test how managerial attitudes towards hiring PwD are influenced by views of RA availability from the organisation and of RA implementation ease. It also provides a multidimensional measure that captures managerial views of RA availability from the organisation and RA implementation ease.","PeriodicalId":72949,"journal":{"name":"Equality, diversity and inclusion : an international journal","volume":"57 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-02-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84570791","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Race, ethnicity, and discrimination at work: a new analysis of legal protections and gaps in all 193 UN countries 种族、民族和工作中的歧视:对所有193个联合国国家的法律保护和差距的新分析
Equality, diversity and inclusion : an international journal Pub Date : 2023-02-01 DOI: 10.1108/edi-01-2022-0027
J. Heymann, Sheleana Varvaro-Toney, Amy Raub, Firooz Kabir, Aleta Sprague
{"title":"Race, ethnicity, and discrimination at work: a new analysis of legal protections and gaps in all 193 UN countries","authors":"J. Heymann, Sheleana Varvaro-Toney, Amy Raub, Firooz Kabir, Aleta Sprague","doi":"10.1108/edi-01-2022-0027","DOIUrl":"https://doi.org/10.1108/edi-01-2022-0027","url":null,"abstract":"PurposeWhile only one aspect of fulfilling equal rights, effectively addressing workplace discrimination is integral to creating economies, and countries, that allow for everyone's full and equal participation.Design/methodology/approachLabor, anti-discrimination, and other relevant pieces of legislation were identified through the International Labor Organization's NATLEX database, supplemented with legislation identified through country websites. For each country, two researchers independently coded legislation and answered questions about key policy features. Systematic quality checks and outlier verifications were conducted.FindingsMore than 1 in 5 countries do not explicitly prohibit racial discrimination in employment. 54 countries fail to prohibit unequal pay based on race. 107 countries prohibit racial and/or ethnic discrimination but do not explicitly require employers to take preventive measures against discrimination. The gaps are even larger with respect to multiple and intersectional discrimination. 112 countries fail to prohibit discrimination based on both migration status and race and/or ethnicity; 103 fail to do so for foreign national origin and race and/or ethnicity.Practical implicationsBoth recent and decades-old international treaties and agreements require every country globally to uphold equal rights regardless of race. However, specific national legislation that operationalizes these commitments and prohibits discrimination in the workplace is essential to their impact. This research highlights progress and gaps that must be addressed.Originality/valueThis is the first study to measure legal protections against employment discrimination based on race and ethnicity in all 193 UN countries. This study also examines protection in all countries from discrimination on the basis of characteristics that have been used in a number of settings as a proxy for racial/ethnic discrimination and exclusion, including SES, migration status, and religion.","PeriodicalId":72949,"journal":{"name":"Equality, diversity and inclusion : an international journal","volume":"10 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84898428","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Experiences of conflict, non-acceptance and discrimination are associated with poor mental well-being amongst LGBTQ-identified individuals in Singapore 冲突、不被接受和歧视的经历与新加坡lgbtq人群的心理健康状况不佳有关
Equality, diversity and inclusion : an international journal Pub Date : 2023-01-26 DOI: 10.1108/edi-10-2021-0270
Gerard W. Toh, W. Koh, Jack Ho, Jackson Chia, A. Maulod, Irene Tirtajana, Peter Yang, Mathia Lee
{"title":"Experiences of conflict, non-acceptance and discrimination are associated with poor mental well-being amongst LGBTQ-identified individuals in Singapore","authors":"Gerard W. Toh, W. Koh, Jack Ho, Jackson Chia, A. Maulod, Irene Tirtajana, Peter Yang, Mathia Lee","doi":"10.1108/edi-10-2021-0270","DOIUrl":"https://doi.org/10.1108/edi-10-2021-0270","url":null,"abstract":"PurposeHealth disparities affecting lesbian, gay, bisexual, transgender and queer (LGBTQ) populations have been reported in many countries. For Singapore, no large quantitative studies on mental health and well-being in the local LGBTQ community have been published. The authors conducted a community-based survey (National LGBT Census Singapore, 2013; NLCS2013) that covered a comprehensive set of demographic, social and health indicators. Here, the authors investigated mental health status and its correlates in 2,350 LGBTQ individuals within the NLCS2013 sample.Design/methodology/approachThe NLCS2013 was an anonymous online survey conducted amongst self-identified LGBTQ adults (aged ≥ 21 years) residing in Singapore. The survey included the World Health Organisation Well-being Index (WHO-5) as a measure of mental well-being, with low WHO 5 scores (<13/25) indicating poor mental well-being. The authors analysed relationships between low WHO-5 score and a range of respondent characteristics using multivariate logistic regression.FindingsStrikingly, 40.9% of 2,350 respondents analysed had low WHO-5 scores, indicating poor mental well-being. Parental non-acceptance, experience of conflict at home and bullying/discrimination in the workplace or educational environments were all significantly associated with poor mental well-being. Conversely, community participation appeared protective for mental well-being, as respondents who participated in LGBTQ community organisations or events were less likely to have poor mental well-being than non-participants.Originality/valueThe NLCS2013 represents one of the first broad-based efforts to comprehensively and quantitatively capture the sociodemographic and health profile, including mental health status, within Singapore’s resident LGBTQ population. These findings affirm the need to address the mental health needs of LGBTQ individuals in Singapore and to foster safe spaces and allyship.","PeriodicalId":72949,"journal":{"name":"Equality, diversity and inclusion : an international journal","volume":"31 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80895001","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Aesthetic labour and diversity on the shopfloor: the experiences of women workers in fashion retail 车间的审美劳动和多样性:时尚零售业女工的经验
Equality, diversity and inclusion : an international journal Pub Date : 2023-01-17 DOI: 10.1108/edi-10-2021-0257
Lydia Olakumbi Oluyadi, Wenjin Dai
{"title":"Aesthetic labour and diversity on the shopfloor: the experiences of women workers in fashion retail","authors":"Lydia Olakumbi Oluyadi, Wenjin Dai","doi":"10.1108/edi-10-2021-0257","DOIUrl":"https://doi.org/10.1108/edi-10-2021-0257","url":null,"abstract":"PurposeThis paper explores the workplace experiences of aesthetic labour among racially diverse frontline women workers in a fashion retail store.Design/methodology/approachThis qualitative study is based on an ethnographic study, drawing on findings from participant observation and interviews with frontline workers at a fashion retail store in the UK.FindingsThis paper explores how the embodiments of aesthetic labour are perpetually produced and commodified through the discipline of management in a fashion retail store. It challenges the notion of phenotypical Whiteness as the beauty standard within fashion retail and demonstrates how embodiments differ according to race. While White women are continuously scrutinised by their appearance, the aesthetic demands for women of colour tend to focus on speech and racialised bodies to provide “authentically” exotic experiences for customers. Additionally, this study highlights how the mobilisation of aesthetic labour can create work humiliation and work alienation.Research limitations/implicationsDespite this study being based on an ethnographic study at one British fashion retailer, this paper seeks to give voices to an underrepresented group by exploring the lived experiences of racially diverse women workers.Originality/valueThis paper contributes to the intersection between aesthetic labour and race from an embodiment perspective, exploring the workplace experiences of racially diverse women workers in fashion retail and how their various forms of embodiment are racialised and commodified.","PeriodicalId":72949,"journal":{"name":"Equality, diversity and inclusion : an international journal","volume":"30 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77659708","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
When are trans women treated worse than trans men? 什么时候变性女性的待遇比变性男性差?
Equality, diversity and inclusion : an international journal Pub Date : 2023-01-17 DOI: 10.1108/edi-08-2021-0195
J. Rudin, T. Billing, Andrea Farro, Yang Yang
{"title":"When are trans women treated worse than trans men?","authors":"J. Rudin, T. Billing, Andrea Farro, Yang Yang","doi":"10.1108/edi-08-2021-0195","DOIUrl":"https://doi.org/10.1108/edi-08-2021-0195","url":null,"abstract":"PurposeThis paper aims to test penis panic theory, which predicts that trans women will face more discrimination than trans men in some but not all situations.Design/methodology/approachRespondents were 262 American college students who were all enrolled in the same undergraduate course. They were presented with a case about coworker resistance to transgender employees' use of the workplace restrooms of their choice. Four versions of a case were randomly distributed as follows: trans woman, restroom with one toilet; trans woman, restroom with three toilets; trans man, restroom with one toilet and trans man, restroom with three toilets.FindingsThe authors observed greater discrimination against trans women compared to trans men when there was one toilet but not when there were three toilets. This supports penis panic theory.Research limitations/implicationsThe chief limitation was the use of American college students as respondents. The results may not generalize to practicing managers especially in other countries. Future researchers should develop a scale to measure situational discrimination against trans women. This study should be replicated in other contexts to deepen the understanding of discrimination against trans men and trans women with disabilities, as well as discrimination against nonbinary individuals who identify as neither trans men nor trans women.Practical implicationsEmployers need to search for situations in which trans women face greater discrimination than trans men, because they can be resolved in ways that protect the rights of transgender employees no matter how transphobic their coworkers may be. Also, employers need a nuanced approach to combat discrimination that recognizes the unique perspectives of trans men, trans women and other members of the transgender community.Originality/valueThis is the first quantitative study of penis panic theory, and it illuminates the understanding of discrimination against transgender individuals.","PeriodicalId":72949,"journal":{"name":"Equality, diversity and inclusion : an international journal","volume":"38 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76596886","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Robotic life of casino employees: exploring well-being dimensions in the gambling industry in Malaysia 赌场员工的机器人生活:探索马来西亚博彩业的幸福维度
Equality, diversity and inclusion : an international journal Pub Date : 2023-01-16 DOI: 10.1108/edi-02-2022-0051
Kamelia Chaichi, A. Trupp, Mageswari Ranjanthran, K. Thirumaran
{"title":"Robotic life of casino employees: exploring well-being dimensions in the gambling industry in Malaysia","authors":"Kamelia Chaichi, A. Trupp, Mageswari Ranjanthran, K. Thirumaran","doi":"10.1108/edi-02-2022-0051","DOIUrl":"https://doi.org/10.1108/edi-02-2022-0051","url":null,"abstract":"PurposeEmployee well-being in a casino work environment is crucial for the quality of work-life and employees' performance. This study examines the dimensions of well-being at a casino in Malaysia to gain deeper insights into employee challenges and motivational factors to arrive at practical mitigation efforts.Design/methodology/approachThe study adopted a qualitative approach involving 14 semi-structured interviews with casino employees in Malaysia. Interviews lasted 30 min to 2 h at a time when Covid-19 was raging in 2021. Responses were analysed via a data-driven approach and coded using NVivo software to delineate the contents into analytical categories of well-being dimensions.FindingsThe findings suggest that employees at the casino face challenges in achieving work-life balance. Employee's well-being suffers from insufficient break time, irregular working hours affecting family time, managing customer temper tantrums and lack of emotional support systems and remunerations altered by the pandemic. Women employees were particularly vulnerable.Research limitations/implicationsThe findings suggest a need to create better working conditions and address well-being with counselling support for stress management, a balanced approach by employers to the “customer is always right” mantra, creating promising career pathways and supervisors to have better oversight of workaholics. The research focused only on one casino and there was limited access to management departments for an organizational perspective.Originality/valueThis study adds to the body of knowledge on employee well-being in the context of a casino. It suggests hospitality and tourism organizations review their human resource practices that would ease the stresses at the workplace and create support systems to promote employee well-being. Crucially, in a pandemic crisis, well-being dimensions must be accommodating and integrative to employee sentiments, sensitivity and self-actualization.","PeriodicalId":72949,"journal":{"name":"Equality, diversity and inclusion : an international journal","volume":"115 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78728481","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
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