2021 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)最新文献

Sensor Data Prediction in Process Industry by Capturing Mixed Length of Time Dependencies 基于混合时间依赖的过程工业传感器数据预测

2021 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) Pub Date : 2021-12-13 DOI: 10.1109/IEEM50564.2021.9672826

Wen Song, S. Fujimura

引用次数: 0

Representing Control Software Functionality as Part of a Modular, Mechatronic Construction Kit 将控制软件功能表示为模块化机电一体化构建套件的一部分

2021 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) Pub Date : 2021-12-13 DOI: 10.1109/IEEM50564.2021.9672944

E. Neumann, B. Vogel‐Heuser, I. Bayar

{"title":"Representing Control Software Functionality as Part of a Modular, Mechatronic Construction Kit","authors":"E. Neumann, B. Vogel‐Heuser, I. Bayar","doi":"10.1109/IEEM50564.2021.9672944","DOIUrl":"https://doi.org/10.1109/IEEM50564.2021.9672944","url":null,"abstract":"automated Production Systems (aPS) are highly complex mechatronic systems with lifetimes of up to 50 years. The lack of advanced software engineering methods in industrial automation often causes historically grown legacy code with low quality. Modeling and refactoring of legacy control software are considered as inevitable to manage ever-increasing software complexity and face upcoming challenges in the context of Industry 4.0. However, promising goals such as mechatronic modularization, product line engineering, or variability management have up to now hardly made their way to control software in aPS. To address this gap, the main contribution of this paper is a concept of function-oriented software modeling for aPS. The approach provides three models to map control software in aPS to the implemented system functionalities on code level, by also considering extra-functional software tasks that cannot be directly mapped to the physical modules. The models are implemented using ME-TUS software, i.e., a renowned tool for modeling and optimizing mechatronic system architectures based on a function-oriented construction kit principle. The modeling approach is evaluated with industrial and academic experts with promising results.","PeriodicalId":6818,"journal":{"name":"2021 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)","volume":"313 ","pages":"644-648"},"PeriodicalIF":0.0,"publicationDate":"2021-12-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72551199","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Developing an Implementation Framework for Automated Customer Support Service in Collaborative Customer Relationship Management Systems 开发协作式客户关系管理系统中自动化客户支持服务的实施框架

2021 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) Pub Date : 2021-12-13 DOI: 10.1109/IEEM50564.2021.9672894

R. Li, M. Tee

{"title":"Developing an Implementation Framework for Automated Customer Support Service in Collaborative Customer Relationship Management Systems","authors":"R. Li, M. Tee","doi":"10.1109/IEEM50564.2021.9672894","DOIUrl":"https://doi.org/10.1109/IEEM50564.2021.9672894","url":null,"abstract":"Collaborative Customer Relationship Management (CCRM) has developed Automated Customer Support Services (ACSS), where it focuses on providing more efficient and immediate customer service. Through chatbots, virtual customers, internet routing, and automated responses, technology has evolved to aid the customer support sector through automations trained by Artificial Intelligence (AI), Machine Learning (ML), and other advancements in technology. However, ACSS is relatively new with various implementation frameworks in choosing ACSS platforms developed by CRM experts for organizations. The study aims to cover the research gaps of integrating the customer perspective in terms of behavioral trends, data security issues, engagement and responses, and proper maintenance and evaluation of the ACSS performance based on the customer relationships and experience, through the development of a new implementation framework for ACSS in an organization. Through a rating-questionnaire answered by CRM experts on three (3) different ACSS based on different frameworks and the developed one by the study, the findings show that the developed framework enhances customer relationships and experiences more than the existing frameworks, thereby validating the effectiveness of the implementation framework in the study.","PeriodicalId":6818,"journal":{"name":"2021 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)","volume":"1 1","pages":"1092-1096"},"PeriodicalIF":0.0,"publicationDate":"2021-12-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79836397","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Cost Analysis of Collaboration Interfaces in an Interdisciplinary Engineering Workflow: A Model Based Approach Using BPMN+I 跨学科工程工作流中协作接口的成本分析:基于模型的BPMN+I方法

2021 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) Pub Date : 2021-12-13 DOI: 10.1109/IEEM50564.2021.9672937

B. Vogel‐Heuser, T. Herrmann, M. Zou

{"title":"Cost Analysis of Collaboration Interfaces in an Interdisciplinary Engineering Workflow: A Model Based Approach Using BPMN+I","authors":"B. Vogel‐Heuser, T. Herrmann, M. Zou","doi":"10.1109/IEEM50564.2021.9672937","DOIUrl":"https://doi.org/10.1109/IEEM50564.2021.9672937","url":null,"abstract":"In multi-team engineering projects with multi-team collaborations and frequent changes, decision-makers can hardly keep an overview of cost. Standard decision support in industry focuses either solely on workflow cost or the performance of multi-team labor, leaving out a holistic view. This paper proposes an approach to analyze cost at multi-team work interfaces using the Business Process Modeling Notation (BPMN). Such interfaces are crucial for the success of an interdisciplinary engineering effort, representing frequent interactions of different teams (multi-team systems) during one working tasks like the interaction of mechanical and electrical engineering teams choosing sensors fulfilling both the mechanical and electrical requirements. The approach is evaluated using an industrial use case with two different multi-team interface alternatives: a human expert versus an IT-based assistance system. To support decision-making whether the IT-based solution with its software license costs is beneficial the interface cost of both alternatives are assessed exemplarily.","PeriodicalId":6818,"journal":{"name":"2021 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)","volume":"79 1","pages":"1571-1575"},"PeriodicalIF":0.0,"publicationDate":"2021-12-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81498004","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Optimizing a Supply Chain Network Using Metaheuristic for Pre and Post Pandemic Scenario 基于大流行前后情境的元启发式供应链网络优化

2021 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) Pub Date : 2021-12-13 DOI: 10.1109/IEEM50564.2021.9673031

S. Karmakar, J. Sunder, B. John

引用次数: 0

Big Data Analysis for Predicting Future Skills 预测未来技能的大数据分析

2021 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) Pub Date : 2021-12-13 DOI: 10.1109/IEEM50564.2021.9673039

A. Telukdarie, M. Munsamy, M. Gaula

引用次数: 0

Project-oriented Selection of Agile Methods for the Design of Physical Products 面向项目的敏捷方法在物理产品设计中的选择

2021 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) Pub Date : 2021-12-13 DOI: 10.1109/IEEM50564.2021.9673047

J. Baschin, D. Schneider, T. Huth, T. Vietor

引用次数: 2

Methodology for a Model-based Traceability of Requirements from Complaints in Business Networks Using e-DeCoDe 基于模型的基于e-DeCoDe的商业网络投诉需求追溯方法

2021 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) Pub Date : 2021-12-13 DOI: 10.1109/IEEM50564.2021.9673054

Marian Mistler, N. Schlüter, M. Löwer, V. Rafalczyk

{"title":"Methodology for a Model-based Traceability of Requirements from Complaints in Business Networks Using e-DeCoDe","authors":"Marian Mistler, N. Schlüter, M. Löwer, V. Rafalczyk","doi":"10.1109/IEEM50564.2021.9673054","DOIUrl":"https://doi.org/10.1109/IEEM50564.2021.9673054","url":null,"abstract":"The traceability of requirements is an enormous challenge for business networks (BN). To achieve a fast processing of customer complaints in BN, we present a methodology for a model-based traceability of requirements from com-plaints in BN using the e-DeCoDe approach. The methodology shows how the causes of errors in the product development of BN can be identified based on requirements from complaints. In addition, the methodology shows how the organization of the company is affected in the context of the product development and can contribute to finding solutions for the fulfilment of requirements. The development of such a model-based methodology holds a multitude of possibilities for finding the causes of errors and solutions, as well as the potential to automate the complaint process for the entire BN. This potential is currently not sufficiently exploited by companies because there is a lack of a consistent model-based methodology that considers the entire context of the BN with systems thinking. In order to face this problem, the developed methodology links two German Research Foundation projects for the first time through e-DeCoDe modeling.","PeriodicalId":6818,"journal":{"name":"2021 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)","volume":"410 1","pages":"1255-1259"},"PeriodicalIF":0.0,"publicationDate":"2021-12-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76716918","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Factors Affecting the Well-being of People Working in Known Smart Cities: UTAUT2 Approach 影响已知智慧城市中工作人员幸福感的因素:UTAUT2方法

2021 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) Pub Date : 2021-12-13 DOI: 10.1109/IEEM50564.2021.9673005

Y. Prasetyo, M. Santiago

引用次数: 1

Digital Supply Chain in the Food Industry: Critical Success Factors and Barriers 食品行业的数字化供应链:关键的成功因素和障碍

2021 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) Pub Date : 2021-12-13 DOI: 10.1109/IEEM50564.2021.9672606

M. Subramaniyam, S. A. Halim-Lim, S. F. Mohamad, Anjar Priyono

{"title":"Digital Supply Chain in the Food Industry: Critical Success Factors and Barriers","authors":"M. Subramaniyam, S. A. Halim-Lim, S. F. Mohamad, Anjar Priyono","doi":"10.1109/IEEM50564.2021.9672606","DOIUrl":"https://doi.org/10.1109/IEEM50564.2021.9672606","url":null,"abstract":"The global interest in the digital supply chain (DSC) has progressively increased due to the recent industrial revolution and pandemic demand for digital technologies. As a result, the implementation of DSC is highly critical; however, the implementation guidelines are still scarce and vague, especially on the standard implementation components such as critical success factors (CSFs) and barriers in the DSC implementation. The current study shows a systematic literature review of 72 articles on DSC implementation in the food supply chain (FSC) through technology, operation, and managerial dimension. The result shows the top three CSFs are the market pressure of an organisation, the knowledge, and training about the technology implementation and existing infrastructures. In contrast, expensive initial costs, a lack of skills, and a lack of inspiration are common barriers to implementing DSC in the food industry. This research will facilitate academics and food industry practitioners better understand how to adopt digital supply chains before investing in and planning supply chain (SC) digitalisation.","PeriodicalId":6818,"journal":{"name":"2021 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)","volume":"16 1","pages":"404-410"},"PeriodicalIF":0.0,"publicationDate":"2021-12-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82370478","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2