Digital Policy Regulation and Governance最新文献

{"title":"Integration of artificial intelligence of things (AIoT) in the public sector: drivers, barriers and future research agenda","authors":"F. Ishengoma, Deo Shao, C. Alexopoulos, Stuti Saxena, Anastasija Nikiforova","doi":"10.1108/dprg-06-2022-0067","DOIUrl":"https://doi.org/10.1108/dprg-06-2022-0067","url":null,"abstract":"\u0000Purpose\u0000With the development of information technology (IT), governments around the globe are using state-of-the-art IT interfaces to implement the so-called 3E’s in public service delivery, that is, economy, efficiency and effectiveness. Two of these IT interfaces relate to Artificial Intelligence (AI) and Internet of Things (IoT). While AI focuses on providing a “human” garb for computing devices, thereby making them “intelligent” devices, IoT relies on interfaces between sensors and the environment to make “intelligent” decisions. Recently, the convergence of AI and IoT – also referred to as Artificial Intelligence of Things (AIoT) – is seen as a real opportunity to refurbish the public service delivery formats. However, there is limited understanding as to how AIoT could contribute to the improvisation of public service delivery. This study aims to create a modular framework for AIoT in addition to highlighting the drivers and barriers for its integration in the public sector.\u0000\u0000\u0000Design/methodology/approach\u0000This descriptive-explanatory study takes a qualitative approach. It entails a thorough examination of the drivers and barriers of integrating AI and IoT in the public sector. A review of literature has led to the development of a conceptual framework outlining the various factors that contribute to creating public value.\u0000\u0000\u0000Findings\u0000Value creation occurs when AI and IoT coalesce in the public service delivery mechanisms.\u0000\u0000\u0000Originality/value\u0000AIoT is a cutting-edge technology revolutionizing health care, agriculture, infrastructure and all other industrial domains. This study adds to the growing body of knowledge on the public sector's use of AI and IoT. Understanding these disruptive technologies is critical to formulating policies and regulations that can maximize the potential benefits for the public-sector organizations.\u0000","PeriodicalId":56357,"journal":{"name":"Digital Policy Regulation and Governance","volume":"147 12 1","pages":""},"PeriodicalIF":1.8,"publicationDate":"2022-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83103711","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Exploring the influence of telework on work performance in public services: experiences during the COVID-19 pandemic","authors":"Nikolaos Varotsis","doi":"10.1108/dprg-11-2021-0152","DOIUrl":"https://doi.org/10.1108/dprg-11-2021-0152","url":null,"abstract":"\u0000Purpose\u0000Telework has been widely used during the COVID-19 pandemic. However, distance work performed through teleworking may hinder organisational operations in public services owing to lower-than-expected work performance. This research paper aims to explore how teleworking relates to work performance and flexibility during the COVID-19 pandemic.\u0000\u0000\u0000Design/methodology/approach\u0000The sample included 178 managers and employees in public services. The relationships between the variables were evaluated using linear regression.\u0000\u0000\u0000Findings\u0000The findings indicated that telework affected work performance in public services in different ways. This research also explored the relationship between work performance and work flexibility. The findings revealed that telework had not improved the efficiency of public service work performance; however, the implementation of flexible work schedules owing to teleworking has improved the work performance of public services.\u0000\u0000\u0000Research limitations/implications\u0000This study only focussed on organisations operating in the public services in Greece.\u0000\u0000\u0000Practical implications\u0000Teleworking in public services may negatively affect organisational operations due to lower-than-expected work performance.\u0000\u0000\u0000Social implications\u0000This study could assist managers by showcasing that telework may be better implemented to improve work performance through work flexibility rather than as organisational change.\u0000\u0000\u0000Originality/value\u0000This novel research aims to gain a better understanding of the impact of telework on factors such as work performance and flexibility.\u0000","PeriodicalId":56357,"journal":{"name":"Digital Policy Regulation and Governance","volume":"246 1","pages":""},"PeriodicalIF":1.8,"publicationDate":"2022-09-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75798218","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Must I tweet? If you musk","authors":"P. Curwen","doi":"10.1108/dprg-06-2022-188","DOIUrl":"https://doi.org/10.1108/dprg-06-2022-188","url":null,"abstract":"[...]Musk – that is to say, Elon Musk, the boss of car-maker Tesla. In 2020, Musk tweeted that the “Tesla stock price too high” which promptly wiped $14bn from the market value of Tesla. The share price had peaked at $77 one year earlier but had subsequently fallen by roughly one-third – much in line with other tech stocks and widely attributed to the emergence from COVID-related restrictions that had resulted in a deluge of social media communication by people stuck at home with nothing better to do.","PeriodicalId":56357,"journal":{"name":"Digital Policy Regulation and Governance","volume":"88 1","pages":""},"PeriodicalIF":1.8,"publicationDate":"2022-09-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83835337","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"An exploration of high performance computing cloud contract for SMEs: a systematic literature review","authors":"Qin Lu, Nadja Damij, J. Whalley","doi":"10.1108/dprg-11-2020-0163","DOIUrl":"https://doi.org/10.1108/dprg-11-2020-0163","url":null,"abstract":"\u0000Purpose\u0000High performance computing (HPC) is used to solve complex calculations that personal computing devices are unable to handle. HPC offers the potential for small- and medium-size enterprises (SMEs) to engage in product innovation, service improvement and the optimization of resource allocation (Borstnar and Ilijas, 2019). However, the expensive infrastructure, maintenance costs and resource knowledge gaps that accompany the use of HPC can make it inaccessible to SMEs. By moving HPC to the cloud, SMEs can gain access to the infrastructure without the requirement of owning or maintaining it, but they will need to accept the terms and conditions of the cloud contract. This paper aims to improve how SMEs access HPC through the cloud by providing insights into the terms and conditions of HPC cloud contracts.\u0000\u0000\u0000Design/methodology/approach\u0000This paper adopts a systematic literature review by implementing a four-step approach. A comprehensive search was undertaken and results synthesized to enable this paper’s objectives to be met.\u0000\u0000\u0000Findings\u0000This paper proposes that SMEs could gain competitive advantage(s) by understanding their own needs and improving their contract negotiation abilities, service management skills and risk management abilities before accepting the terms and conditions of the cloud contract. Furthermore, a checklist, service-level agreement, easily ignored elements and risk areas are presented as guidance for SMEs when reviewing their HPC cloud contract(s).\u0000\u0000\u0000Originality/value\u0000While HPC cloud contracts are a niche research topic, it is one of the key factors influencing the ability of SMEs to access HPC through the cloud. It is, however, by no means a level playfield with SMEs at a distinct disadvantage because of not influencing the writing up of the HPC cloud contract. The added value of the paper is that it contributes to our overall understanding of the terms and conditions of HPC cloud contracts.\u0000","PeriodicalId":56357,"journal":{"name":"Digital Policy Regulation and Governance","volume":"36 1","pages":""},"PeriodicalIF":1.8,"publicationDate":"2022-09-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87310198","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Assessing the value of 3G and 4G network modes in mobile phone pricing","authors":"Tanvir Ahmed, Waseem Ahmad, Bashir Ahmad","doi":"10.1108/dprg-10-2021-0135","DOIUrl":"https://doi.org/10.1108/dprg-10-2021-0135","url":null,"abstract":"\u0000Purpose\u0000Mobile phone network third-generation (3G) and fourth-generation (4G) modes are the most commonly used modes in many developing countries. This study aims to assess the impact of these network modes and other mobile phone attributes on their retail prices in Pakistan, the fifth most populous and developing country.\u0000\u0000\u0000Design/methodology/approach\u0000This study has been conducted in Punjab province, which shares about 53% of the Pakistan’s population. Hedonic price analysis was carried out on all new mobile phone attributes sold in Punjab’s markets at the retail level. Various econometric tests, that is, Ramsey regression equation specification error, Breusch–Pagan/Cook–Weisberg and variance inflation factor, were calculated to check the robustness of the results.\u0000\u0000\u0000Findings\u0000Results of this study indicated that the mobile phone prices were significantly higher for the sets having 4G network mode than the 3G mode. In addition to this, other mobile phone attributes that significantly influenced their prices were brand, weight, camera, random access memory (RAM), memory size, operating system, battery capacity and display size.\u0000\u0000\u0000Research limitations/implications\u0000This study has implications for mobile phone sales and marketing strategies of the manufacturers, importers, retailers and others involved in the mobile phone business in developing countries like Pakistan. Mobile phone manufacturers/importers can increase their profits by producing/importing the 4G enabled devices.\u0000\u0000\u0000Originality/value\u0000Although many studies in the literature estimated the implicit price of mobile phone attributes, none of these had explicitly assessed the impact of network mode generation of mobile phones on their prices.\u0000","PeriodicalId":56357,"journal":{"name":"Digital Policy Regulation and Governance","volume":"10 1","pages":""},"PeriodicalIF":1.8,"publicationDate":"2022-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81772436","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Perception of innovation in Spain","authors":"Covadonga Gijón, Irene Albarrán Lozano, J. M. Molina","doi":"10.1108/dprg-09-2021-0109","DOIUrl":"https://doi.org/10.1108/dprg-09-2021-0109","url":null,"abstract":"\u0000Purpose\u0000The purpose of this paper is to evaluate the innovation perception, in its different aspects, of the Spanish people. To this end, several ordered logit models have been developed to determine the extent to which socio-demographic characteristics and other aspects of innovation affect the perception of innovation.\u0000\u0000\u0000Design/methodology/approach\u0000This paper analyses the perception of individuals about innovation in Spain and the related factors. It uses 2015 and 2018 data on individuals from Spanish surveys. The data include various measures of innovation perception, age, gender, educational level and other socio-economic variables.\u0000\u0000\u0000Findings\u0000The results indicate that people have a better perception of innovation if they are being trained in innovation or have good information and communication technologies skills. Among the main results, there is a gender gap in the perception of innovation, as well as differences in terms of digital skills.\u0000\u0000\u0000Originality/value\u0000To the best of the authors’ knowledge, it is the first time of this kind of analysis in this country. The results are linked to the literature, but should nevertheless be taken into account, which is why some policy recommendations are presented below.\u0000","PeriodicalId":56357,"journal":{"name":"Digital Policy Regulation and Governance","volume":"10 1","pages":""},"PeriodicalIF":1.8,"publicationDate":"2022-07-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78816306","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Identifying critical success factors for the General Data Protection Regulation implementation in higher education institutions","authors":"José Fernandes, Carolina Machado, L. Amaral","doi":"10.1108/dprg-03-2021-0041","DOIUrl":"https://doi.org/10.1108/dprg-03-2021-0041","url":null,"abstract":"\u0000Purpose\u0000On May 25, 2018, the General Data Protection Regulation (GDPR) became mandatory for all organizations that handle the personal data of European Union citizens. This exploratory study aims to determine the critical success factors (CSFs) related to implementing the GDPR in Portuguese public higher education institutions (HEIs).\u0000\u0000\u0000Design/methodology/approach\u0000This study adopts a multimethod methodology with qualitative and quantitative methods. A multiple case study was carried out in Portuguese public universities. As procedures for data collecting and analysis, semistructured interviews with 26 questions were conducted with the data protection officers of these universities during May and July 2019 to derive a set of CSFs. Next, the Delphi method has been applied to determine the ranking of the CSFs. The hierarchical clusters analysis has also been applied to determine the cluster with essential CSFs. To derive the CSF, the method by Caralli et al. (2004) has been applied.\u0000\u0000\u0000Findings\u0000This study has identified the list of 16 CSFs related to the implementation of GDPR in HEIs, among which we can highlight, for instance, empower workers on the GDPR; commit top management with the GDPR; implement the GDPR with the involvement of management and workers; create a culture for data protection; and create a decentralized team of pivots for data protection.\u0000\u0000\u0000Research limitations/implications\u0000It could have been more enriching in the CSF determination process if all Portuguese public universities had participated in this study. In fact, within their many similarities, universities are also very different in approaching privacy and data protection. New studies are needed to determine whether the CSFs identified apply equally to other organizations, namely, private HEIs with less bureaucracy.\u0000\u0000\u0000Originality/value\u0000Identifying CSFs related to GDPR implementation in Portuguese public universities is a new area of study. This paper is a contribution to its development.\u0000","PeriodicalId":56357,"journal":{"name":"Digital Policy Regulation and Governance","volume":"128 1","pages":""},"PeriodicalIF":1.8,"publicationDate":"2022-06-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88114610","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Telecom Italia: Europe’s odd man out?","authors":"P. Curwen","doi":"10.1108/dprg-05-2022-186","DOIUrl":"https://doi.org/10.1108/dprg-05-2022-186","url":null,"abstract":"","PeriodicalId":56357,"journal":{"name":"Digital Policy Regulation and Governance","volume":"150 1","pages":""},"PeriodicalIF":1.8,"publicationDate":"2022-06-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77378283","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Knowing the past to write the future: risks and challenges related with social media governance in government","authors":"V. Bohórquez-López","doi":"10.1108/dprg-10-2021-0124","DOIUrl":"https://doi.org/10.1108/dprg-10-2021-0124","url":null,"abstract":"\u0000Purpose\u0000The purpose of this study is to identify the most frequent themes related with social media governance in government by year, analyzing if these themes have evolved over time, as well as highlighting the main risks and challenges found as further research opportunities.\u0000\u0000\u0000Design/methodology/approach\u0000First, the authors have extracted 431 abstracts from Scopus database. Then, abstracts were grouped by year to apply topic modeling to discover the underlying topics. Specifically, the authors have applied latent Dirichlet allocation algorithm to identify the most frequent topics by year.\u0000\u0000\u0000Findings\u0000The results reveal 19 important topics related with social media governance in government. Then, these topics were assigned to each year to identify the evolution of the research themes over the years, proposing interesting avenues for further research based on the identification of the main risks and challenges.\u0000\u0000\u0000Practical implications\u0000The proposed research methodology can be applied not only for research purposes but also to discover themes in any discourse with applications in politics, marketing, business, etc. In addition, it can be used to save time and costs analyzing citizen comments in public debates to identify the most important topics.\u0000\u0000\u0000Originality/value\u0000This study can serve to highlight gaps in the literature, opening the possibility that researchers can adequately position their inquiries, as well as to be aware of overstudied themes to pay less attention to them in future projects. In addition, the results of this study could serve as a starting point for other researchers to analyze connections between topics, propose theories that explain what was found and validate them in future studies.\u0000","PeriodicalId":56357,"journal":{"name":"Digital Policy Regulation and Governance","volume":"4 1","pages":""},"PeriodicalIF":1.8,"publicationDate":"2022-05-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87433559","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Exploring governance issues between online food delivery platforms and restaurant partners in India","authors":"Nidhi Yadav, M. N., P. Banerjee","doi":"10.1108/dprg-06-2021-0074","DOIUrl":"https://doi.org/10.1108/dprg-06-2021-0074","url":null,"abstract":"\u0000Purpose\u0000This paper aims to explore the governance of external entities that lie outside the boundaries of digital platform firms by using the theoretical lens of the transaction cost theory (TCT). TCT offers alternative modes of governance for effectively managing transactions in market, hierarchy or hybrid scenarios providing a perfect framework to study platform governance.\u0000\u0000\u0000Design/methodology/approach\u0000The paper explores governance issues between restaurant partners and online food delivery platforms in India via qualitative analysis of semi-structured interviews of various stakeholders, including restaurant partners and platform managers.\u0000\u0000\u0000Findings\u0000The study reveals that information asymmetry, opportunism, control and trust deficit are the major strategic governance issues in online food delivery platforms.\u0000\u0000\u0000Research limitations/implications\u0000Though care had been taken to cover all types of restaurants, due to lockdown number of restaurants studied was restricted in number. Despite the restrictions, findings provided valuable insights into the governance issues of the digital platform. Challenging times like Covid-19 make the study even more crucial from the strategic perspective. The study also adds to the literature on platform governance and provides practical implications for account managers and policymakers.\u0000\u0000\u0000Practical implications\u0000The study uncovers various critical governance issues. These, if resolved using the right combination of governance mechanisms, will lead to increased partner participation and value creation on the platform.\u0000\u0000\u0000Originality/value\u0000Platforms outsource the value creation to external entities without having any hierarchical control over partners. The paper studies governance outside the boundaries of the firm using TCT. Hence, it helps to extend governance outside the boundaries of the firm.\u0000","PeriodicalId":56357,"journal":{"name":"Digital Policy Regulation and Governance","volume":"83 1","pages":""},"PeriodicalIF":1.8,"publicationDate":"2022-05-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84087375","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}