Transforming Government- People Process and Policy最新文献

{"title":"Using social media to understand constituent and follower opinions: impact of “low quality” on US Senator information gathering","authors":"Jacob R. Straus","doi":"10.1108/tg-10-2021-0165","DOIUrl":"https://doi.org/10.1108/tg-10-2021-0165","url":null,"abstract":"\u0000Purpose\u0000The purpose of this paper is to understand why some US Senators have more low-quality followers than others and the potential impact of low-quality followers on understanding constituent preferences.\u0000\u0000\u0000Design/methodology/approach\u0000For each US Senator, data on Twitter followers was matched with demographic characteristics proven to influence behavior. An OLS regression model evaluated why some Senators attract more low-quality followers than others. Then, observations on the impact of low-quality followers were discussed along with potential effects on information gathering and constituent representation.\u0000\u0000\u0000Findings\u0000This study finds that total followers, ideology and length of time on Twitter are all significant predictors of whether a Senator might attract low-quality followers. Low-quality followers can have wide-ranging implications on Senator’s use of social media data to represent constituents and develop public policy.\u0000\u0000\u0000Research limitations/implications\u0000The data set only includes Senators from the 115th Congress (2017–2018). As such, future research could expand the data to include additional Senators or members of the House of Representatives.\u0000\u0000\u0000Practical implications\u0000Information is essential in any decision-making environment, including legislatures. Understanding why some users, particularly public opinion leaders, attract more low-quality social media followers could help decision-makers better understand where information is coming from and how they might choose to evaluates its content.\u0000\u0000\u0000Social implications\u0000This study finds two practical implications for public opinion leaders, including Senators. First, accounts must be actively monitored to identify and weed-out low-quality followers. Second, users need to be wary of disinformation and misinformation and they need to develop strategies to identify and eliminate it from the collection of follower preferences.\u0000\u0000\u0000Originality/value\u0000This study uses a unique data set to understand why some Senators have more low-quality followers than others and the impact on information gathering. Other previous studies have not addressed this issue in the context of governmental decision-making or constituent representation.\u0000","PeriodicalId":51696,"journal":{"name":"Transforming Government- People Process and Policy","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2022-06-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41827203","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The influence of inputs in the information security policy development: an institutional perspective","authors":"Lovisa Göransson Ording, Shang Gao, Weifeng Chen","doi":"10.1108/tg-03-2022-0030","DOIUrl":"https://doi.org/10.1108/tg-03-2022-0030","url":null,"abstract":"\u0000Purpose\u0000The purpose of this paper is to investigate what role literature-based inputs have on the information security policy (ISP) development in practice.\u0000\u0000\u0000Design/methodology/approach\u0000A literature review is carried out to identify commonly used inputs for ISP development in theory firstly. Secondly, through the lens of institutional theory, an interpretive approach is adapted to study the influence of literature-based inputs in the ISP development in practice. Semi-structured interviews with senior experienced information security officers and managers from the public sector in Sweden are carried out for this research.\u0000\u0000\u0000Findings\u0000According to the literature review, 10 inputs for ISP development have been identified. The results from the interviews indicate that the role inputs have on the ISP development serves as more than a rational tool, where organisational context, institutional pressures and the search for legitimacy play an important role.\u0000\u0000\u0000Research limitations/implications\u0000From the institutional perspective, this study signifies the influence of inputs on ISP development can be derived from institutionalised rules or practices established by higher authorities; actions and practices that are perceived as successful and often used by other organisations; the beliefs of what is viewed as appropriate to meet the specific pressures from stakeholders.\u0000\u0000\u0000Practical implications\u0000This research recommends five practical implications for practitioners working with the ISP development. These recommendations aim to create an understanding of how an ISP could be developed, considering more than the rational functionalist perspective.\u0000\u0000\u0000Originality/value\u0000To the best of the authors’ knowledge, it is the first of its kind in examining the role of literature-based inputs in ISP development in practice through the lens of institutional theory.\u0000","PeriodicalId":51696,"journal":{"name":"Transforming Government- People Process and Policy","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2022-06-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45774154","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Determinants of adoption of IS-based service innovations in government to create public value","authors":"F. Duhamel, Isis Gutiérrez-Martínez, Hugo Cordova-Díaz, Sergio Cue-Funes","doi":"10.1108/tg-10-2021-0159","DOIUrl":"https://doi.org/10.1108/tg-10-2021-0159","url":null,"abstract":"Purpose\u0000This paper aims to propose a conceptual framework showing factors favoring the adoption of information systems (IS)-based service innovations in the public sector at the organizational level.\u0000\u0000\u0000Design/methodology/approach\u0000The research design is based on the development of a theoretical framework from the technology–organization–environment framework and from a case study of an outsourced IS-based electronic document management system from six different ministries in the same state in Mexico.\u0000\u0000\u0000Findings\u0000Strong contrasts in the degree of adoption of the service innovation appeared among various ministries involved in state government, revealing differences in the presence or absence of key variables, integrated into theoretical framework, including perception of external pressure; perception of benefits and risks and organizational readiness; and political, sociotechnical and economical inertia in given institutional conditions, leading to different public value outcomes associated with intraorganizational efficiencies and to the relationship between public administration and politicians.\u0000\u0000\u0000Practical implications\u0000Public managers must consider process mapping and sources of political, sociotechnical and economical inertia in given institutional conditions, to ensure a satisfactory adoption of service innovations in public administration and create public value. The promotion of a more structured and enduring professional career system in such context is another key to the adoption of innovations.\u0000\u0000\u0000Originality/value\u0000Based on theoretical and empirical grounds, the main contribution of this paper is to emphasize, through an integrated theoretical framework, the relatively unexplored roles of process mapping in organizational readiness and of political, sociotechnical and economic sources of inertia in relation to specific agents in the adoption of public sector service innovations at the organizational level in the context of the public administration in Mexico to produce public value.","PeriodicalId":51696,"journal":{"name":"Transforming Government- People Process and Policy","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2022-06-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41703188","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Efficacy in COVID-19 management: the case of ASEAN","authors":"Yoong-Hon Lee, Sheau Yen Ruth Lim","doi":"10.1108/tg-12-2021-0203","DOIUrl":"https://doi.org/10.1108/tg-12-2021-0203","url":null,"abstract":"\u0000Purpose\u0000The effects of the COVID-19 pandemic have been devastating to countries around the world. Much of the problem has been the need to contain the infection via harsh social movement restrictions while having the necessary policies to cushion the ensuing economic blows that follow them. This study aims to look at The Association of Southeast Asian Nations (ASEAN) countries and assess the good practices that are associated with those which performed relatively better than the rest.\u0000\u0000\u0000Design/methodology/approach\u0000The authors use data envelopment analysis (DEA) to identify the most efficient country among the ASEAN nations in dealing with the pandemic and observe their practices with regard to the movement control metrics.\u0000\u0000\u0000Findings\u0000One particular country stood out in this regard, which is Singapore. The authors observed that its social restrictions were less stringent than many others yet its management of the pandemic has been highly successful despite having had the highest number of cases at one stage in 2020. This suggests massive lockdowns may not necessarily be the solution. However, the nation did place a high priority in having a high-income support, effective public campaigning and very restrictive policy on public events. In terms of originality and value, this paper uses DEA in identifying the best practice among ASEAN countries in dealing with the pandemic, both from an economic and medical perspectives.\u0000\u0000\u0000Originality/value\u0000To the best of the authors’ knowledge, no other papers have used this approach. The authors hope the findings can be of some value to policymakers in designing better (public) policies when it comes to dealing with pandemics in the future.\u0000","PeriodicalId":51696,"journal":{"name":"Transforming Government- People Process and Policy","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2022-06-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49610728","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Guest editorial: Data-driven orientation and open innovation: the role of resilience in the (co-)development of social changes","authors":"Orlando Troisi, Mara Grimaldi","doi":"10.1108/tg-05-2022-317","DOIUrl":"https://doi.org/10.1108/tg-05-2022-317","url":null,"abstract":"The adoption of an integrated set of smart technologies for data analysis can contribute to facilitating real-time communication, engaging actors in decision-making but and enabling the constant redefinition of the connections between users and technology to improve systems’ well-being and gain, over time, innovation and resilience. [...]the investigation of how new technologies for data analysis can increase citizen’s collaboration and distributed decision making can help private and public managers understand how to challenge social and economic crisis such as COVID-19 pandemic and to pursue continuous growth by developing a resilient attitude that can develop a constant search for improvement and the incessant redefinition of technological ecosystem to address the changing contextual needs. In today’s uncertain context, in which the global crisis remodel economic and social systems and the relationships between them, scientific research should investigate the different kinds of technologies, processes, people (human component, entrepreneurial attitude) and resources (employees’ and citizens’ digital competencies and willingness to use technology) that can act as key enablers for the identification of innovation opportunities, and, thus, the development of a resilient attitude in organizations considered as embedded systems. 2. The investigation of the main resilient features (restructuring, adaptation, transformation) of smart communities can contribute to detect the transition from the emergence of innovation to the development of social changes. [...]the goal of the current Special Issue is to advance new theoretical and empirical contributions that analysze how contemporary resilient data-driven organizations and communities can integrate technologies with human component (Bang et al., 2021) to reframe innovation emergence and foster the attainment of societal transformation. The papers included in this Special Issue can be grouped into two areas: papers dealing with topics related to policy-making, governance and public management of Big data and open data, including citizens engagement and accountability;and papers that adopt a managerial standpoint to understand how Big data can redefine value co-creation, knowledge co-creation and innovation development to attain resilience. 3.1 Big data impact on policy-making, governance and citizenship The first group of contributions investigates the use of technologies and data-driven orientation in public sector and, in particular, in policy-making dynamics (Maione et al., 2022), in community’s perception (Loia et al., 2022) and citizens’ behaviour (Marino and D’Arco, 2022).","PeriodicalId":51696,"journal":{"name":"Transforming Government- People Process and Policy","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2022-04-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48884328","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Value co-creation and data-driven orientation: reflections on restaurant management practices during COVID-19 in Italy","authors":"F. Polese, A. Botti, A. Monda","doi":"10.1108/tg-07-2021-0119","DOIUrl":"https://doi.org/10.1108/tg-07-2021-0119","url":null,"abstract":"\u0000Purpose\u0000Covid-19 pandemic impacted the tourism industry worldwide. Especially in catering, where restaurateurs have had to reinvent their business models, information and communication technologies (ICTs) play a fundamental role in supporting these changes, transforming barriers into opportunities. The purpose of this study is to investigate how restaurateurs’ perception of ICTs has changed before and during Covid-19 and to detect whether ICTs can be considered a tool to foster antifragility, resilience and value co-creation as ideal outcomes.\u0000\u0000\u0000Design/methodology/approach\u0000This study presents a longitudinal study on the use of ICT platforms by Italian restaurant managers. The case study analyzed is TheFork. Data collection took place in two different rounds: before Covid-19 (year 2017) and during Covid-19 (year 2020).\u0000\u0000\u0000Findings\u0000The findings of this study reveal how new rules imposed by the Government changed restaurant managers’ attitudes towards technology. In 2017, restaurateurs showed reticence towards technology, not used in a strategic way; today, everyone uses ICT to improve business.\u0000\u0000\u0000Originality/value\u0000The study shows that ICT platforms enable antifragility, resilience and value co-creation, creating a service ecosystem supporting restaurant management.\u0000","PeriodicalId":51696,"journal":{"name":"Transforming Government- People Process and Policy","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2022-03-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49125984","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The role of government risk communication in public health emergencies: evidence from the COVID-19 pandemic","authors":"Pham Tien Thanh, Le Thanh Tung","doi":"10.1108/tg-01-2022-0009","DOIUrl":"https://doi.org/10.1108/tg-01-2022-0009","url":null,"abstract":"\u0000Purpose\u0000During the COVID-19 pandemic, government risk communication to the public was among the critical works, as the governments had to fight two enemies at once: the pandemic itself and the infodemic surrounding the COVID-19. Government risk communication could provide the public with prompt and accurate information as well as eliminate fake news, rumors and misinformation, thereby raising the public’s knowledge and risk perception and, thus, shaping their compliance with the government’s advices and directives. The purpose of this paper is to examine the effects of government risk communication through mass media on the public’s knowledge, risk perception and compliance with safety measures during the COVID-19 pandemic.\u0000\u0000\u0000Design/methodology/approach\u0000The ordinary least square and probit regression models were used for analyzing data collected from citizens living in Vietnam during the COVID-19 social distancing.\u0000\u0000\u0000Findings\u0000The results of this paper show that government risk communication enhances the public’s knowledge of the COVID-19 and raises their risk perception of the virus. In addition, government risk communication is found to shape the public’s compliance with most safety measures.\u0000\u0000\u0000Practical implications\u0000This paper offers practical implications for containing a pandemic (especially in the context that vaccines are unavailable or insufficient) by emphasizing the role of government risk communication.\u0000\u0000\u0000Originality/value\u0000This paper is among the first attempts that examine the role of government risk communication through mass media in enhancing the public’s knowledge, their risk perception and their compliance with safety measures during a pandemic.\u0000","PeriodicalId":51696,"journal":{"name":"Transforming Government- People Process and Policy","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2022-03-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41246011","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Building SMEs’ resilience in times of uncertainty: the role of big data analytics capability and co-innovation","authors":"M. Ciasullo, Raffaella Montera, Alexander Douglas","doi":"10.1108/tg-07-2021-0120","DOIUrl":"https://doi.org/10.1108/tg-07-2021-0120","url":null,"abstract":"\u0000Purpose\u0000This paper aims to enhance the small and medium enterprises’ (SMEs) ability to develop resilience in the face of any turbulences, addressing the question on how these organizations can maintain business continuity when faced with a critical event.\u0000\u0000\u0000Design/methodology/approach\u0000A mediated regression analysis is conducted to investigate the relationships among big data analytics (BDA) capabilities, coinnovation (CI) and organizational resilience (OR) with reference to 192 big data SMEs in Europe.\u0000\u0000\u0000Findings\u0000Research reveals that the BDA capability and CI are positively associated with OR. Moreover, this study discovers the mediating impact of CI on the relationship between BDA capability and OR.\u0000\u0000\u0000Originality/value\u0000This paper provides important implications for considering CI as a viable strategy especially in a time of crisis and shows how SMEs are more able to recognize business opportunities. The microfoundations of the resilience building capacity of SMEs are also identified. These microfoundations become recommendations for practitioners to enhance SMEs’ responsiveness in light of coronavirus-related crises.\u0000","PeriodicalId":51696,"journal":{"name":"Transforming Government- People Process and Policy","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2022-03-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46773646","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Determinants of public–private partnerships: an empirical analysis of Asia","authors":"S. Malik, Simrit Kaur","doi":"10.1108/tg-10-2021-0163","DOIUrl":"https://doi.org/10.1108/tg-10-2021-0163","url":null,"abstract":"\u0000Purpose\u0000Despite being a global public–private partnerships (PPPs) leader, the Asian region is characterised by a wide PPP-divide, wherein select countries attract majority of PPP projects, while other countries fail to attract the requisite PPP investments. Against this background, the purpose of this study is to investigate the determinants of PPP projects in Asia.\u0000\u0000\u0000Design/methodology/approach\u0000Using quantitative methods on secondary data, this study analyses the macroeconomic determinants of value and number of PPPs in Asia for the period 2010–2019. The methodology relies on panel fixed effects, random effects, two-step system generalised method of moments and negative binomial regression.\u0000\u0000\u0000Findings\u0000Results underline the importance of the country’s experience with PPPs, physical infrastructure, financial sector development, market conditions, institutional quality and political stability in attracting PPP projects.\u0000\u0000\u0000Practical implications\u0000Identification of the determinants of PPPs will assist private investors in making informed decisions related to the selection of countries for PPP investments, thereby increasing the likelihood of a project’s success.\u0000\u0000\u0000Social implications\u0000The results are expected to enable countries to formulate policies aimed at attracting higher PPP investments, thereby propelling economic development and improvement in the quality of life.\u0000\u0000\u0000Originality/value\u0000To the best of the authors’ knowledge, this is the first such study that comprehensively analyses the determinants of both value of PPP investments and number of PPP projects for Asian countries.\u0000","PeriodicalId":51696,"journal":{"name":"Transforming Government- People Process and Policy","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2022-03-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42002584","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Performance of open government data in a developing economy: a multi-stakeholder case analysis of Ghana","authors":"Sulemana Bankuoru Egala, Eric Afful-Dadzie","doi":"10.1108/tg-10-2021-0158","DOIUrl":"https://doi.org/10.1108/tg-10-2021-0158","url":null,"abstract":"\u0000Purpose\u0000This study uses the technology fit–viability theory to study the performance of one of the early pioneers of open government data (OGD) in Africa. The study aims to investigate the task and technology fit, as well as the economic, IT infrastructure and organisational viability as performance measures for the Ghana Open Government Data (GOGD) initiative.\u0000\u0000\u0000Design/methodology/approach\u0000The study adopted a qualitative approach by interviewing key actors within the GOGD ecosystem, namely, the OGD implementing body, data suppliers and data users. The results were compared with established OGD best practices and standards around the world.\u0000\u0000\u0000Findings\u0000The results suggest that Ghana’s OGD architecture appears far from meeting its fit and viability goals because of lacklustre performance attributed to the following factors: a complete lack of synergy among various stakeholder groups and actors in the GOGD ecosystem, a lack of sustainable financial support for the implementing body, a shortage of qualified staff for the GOGD project and partial neglect of GOGD as a consequence of the implementation of a new project called eTransform.\u0000\u0000\u0000Research limitations/implications\u0000This research is limited to Ghana’s OGD initiative. Perhaps, a comparative study on the performance of other OGD initiatives in Africa and other developed countries will present another view of how OGD initiatives are performing across the globe. Again, the number of interviewees in the study may not be sufficient to generalise the results.\u0000\u0000\u0000Practical implications\u0000The study guides developing economies on how to examine national and international legal frameworks that have consequences on the usage of OGD at the national and sub-national levels. Besides, the study results will help implementing agencies and by extension government to be wary of the consequences of neglecting relevant stakeholders in the implementation process. The study also emphasizes on the need for developing economies to have sustainable funding and technical support for OGD implementation.\u0000\u0000\u0000Social implications\u0000The study helps shape citizens’ understanding of what the government is doing pursuant to making data readily available for them. Because OGD spurs innovations, citizens’ continuous involvement is key in the process of realising government drive to be open and accountable to citizens through data.\u0000\u0000\u0000Originality/value\u0000This research is the first, to the best of the authors’ knowledge, to present a retrospective and prospective view of a country’s OGD implementation to ascertain the country’s fit and viability. More uniquely, this study will be the first, to the best of the authors’ knowledge, in assessing the performance of OGD setup in Africa.\u0000","PeriodicalId":51696,"journal":{"name":"Transforming Government- People Process and Policy","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2022-02-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47012306","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}