International Journal of Culture Tourism and Hospitality Research最新文献_第9页

The role of servicescape and social interaction toward customer service experience in coffee stores. The case of Vietnam 服务景观和社交互动对咖啡店客户服务体验的作用。越南的情况

IF 2.5

International Journal of Culture Tourism and Hospitality Research Pub Date : 2020-05-21 DOI: 10.1108/ijcthr-11-2019-0194

Quynh Xuan Tran, M. Dang, Nadine Tournois

{"title":"The role of servicescape and social interaction toward customer service experience in coffee stores. The case of Vietnam","authors":"Quynh Xuan Tran, M. Dang, Nadine Tournois","doi":"10.1108/ijcthr-11-2019-0194","DOIUrl":"https://doi.org/10.1108/ijcthr-11-2019-0194","url":null,"abstract":"This study aims to investigate the effects of servicescape on customer satisfaction and loyalty – centered on social interaction and service experience in the cafe setting.,Data for this study were collected from approximately 1,800 customers at 185 coffee stores located in the three largest cities in Vietnam through the self-administered questionnaires.,The research findings pointed out the significant impacts of cafe servicescape on social interaction quality, including customer-to-employee interaction (CEI) and customer-to-customer interaction (CCI). Social interactions and servicescape were shown to remarkably influence customer experience quality, customer satisfaction and loyalty. Moreover, the study confirmed the interrelation between service experience, satisfaction and loyalty in the cafe setting.,This study provides marketers and service managers a deeper understanding of improving customer satisfaction and loyalty through the control of servicescape attributes and social interactions in cafe contexts.,This research explores the significant impacts of cafe servicescape on social interaction quality (CEI and CCI). Additionally, it provides insights within the role of social interactions to customer’s affective and behavioral responses in service settings, especially the CCI quality.","PeriodicalId":51561,"journal":{"name":"International Journal of Culture Tourism and Hospitality Research","volume":"14 1","pages":"619-637"},"PeriodicalIF":2.5,"publicationDate":"2020-05-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/ijcthr-11-2019-0194","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48505890","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 30

Understanding motives for attending charity sport events in Thailand 了解在泰国参加慈善体育赛事的动机

IF 2.5

International Journal of Culture Tourism and Hospitality Research Pub Date : 2020-05-18 DOI: 10.1108/ijcthr-01-2020-0001

Supawat Meeprom, Warapon Dansiri

{"title":"Understanding motives for attending charity sport events in Thailand","authors":"Supawat Meeprom, Warapon Dansiri","doi":"10.1108/ijcthr-01-2020-0001","DOIUrl":"https://doi.org/10.1108/ijcthr-01-2020-0001","url":null,"abstract":"\u0000Purpose\u0000This study aims to examine the effects of motives for attending charity sport events on perceptions of self-congruity and charity sport event identification. It also examined the mediating role of self-congruity on the relationships between motives for attending charity sport events and charity sport event identification.\u0000\u0000\u0000Design/methodology/approach\u0000Data were collected through an online self-administered survey of 330 participants who had attended charity sport events in Thailand. A series of multiple regressions and the PROCESS macro method were used for analysing direct and indirect effects.\u0000\u0000\u0000Findings\u0000The results clearly indicated that physical and charitable motives had a significant impact on event identification. While physical, social and charitable motives had an impact on self-congruity, self-congruity had a greater impact on event identification. The role of self-congruity, meanwhile, mediated the relationship between physical, social, enjoyment and charitable motives and the event identification.\u0000\u0000\u0000Research limitations/implications\u0000The results of this study contribute to the extension of the body of knowledge, especially in regard to special events and charitable foundations where the proposed relationships have yet to be studied.\u0000\u0000\u0000Originality/value\u0000Using the social identity theory as a theoretical background, the study adds to the comprehensive understanding of social and psychological motives to build an identity and enhance a strong sense of identification and belonging to a charity sport event.\u0000","PeriodicalId":51561,"journal":{"name":"International Journal of Culture Tourism and Hospitality Research","volume":" ","pages":""},"PeriodicalIF":2.5,"publicationDate":"2020-05-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/ijcthr-01-2020-0001","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42200214","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 7

Destination image restoration through local gastronomy: the rise of Baja Med cuisine in Tijuana 通过当地美食还原目的地形象：蒂华纳下地中海美食的兴起

IF 2.5

International Journal of Culture Tourism and Hospitality Research Pub Date : 2020-05-15 DOI: 10.1108/ijcthr-03-2019-0054

F. Castillo-Villar

{"title":"Destination image restoration through local gastronomy: the rise of Baja Med cuisine in Tijuana","authors":"F. Castillo-Villar","doi":"10.1108/ijcthr-03-2019-0054","DOIUrl":"https://doi.org/10.1108/ijcthr-03-2019-0054","url":null,"abstract":"Developing an effective destination branding strategy in places that have a negative image is still a difficult challenge to overcome for place marketers. Therefore, the purpose of this paper is to analyze how developing and promoting a new cuisine can transform a negative destination image into a positive one. The main premise is that food can be an effective way of rebranding a destination.,The research method used for this exploratory study was the qualitative content analysis of 50 articles from newspapers and magazines in English and websites from the Mexican tourism boards websites.,The results of the qualitative content analysis showed that local chefs (who are proud of their city and aim to promote their cuisine through the use of local products and the organization of food events) are fundamental for the development of a new and successful cuisine able to change the negative image of a destination.,The paper provides an innovative approach to destination image restoration by analyzing local gastronomy as an important means to offset the negative media projection of a damaged destination image.","PeriodicalId":51561,"journal":{"name":"International Journal of Culture Tourism and Hospitality Research","volume":"14 1","pages":"507-523"},"PeriodicalIF":2.5,"publicationDate":"2020-05-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/ijcthr-03-2019-0054","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44611697","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 17

Life is better in flip flops. Digital nomads and their transformational travels to Thailand 穿着人字拖生活会更好。数字游牧民及其泰国转型之旅

IF 2.5

International Journal of Culture Tourism and Hospitality Research Pub Date : 2020-05-06 DOI: 10.1108/ijcthr-12-2019-0229

Marko Orel

{"title":"Life is better in flip flops. Digital nomads and their transformational travels to Thailand","authors":"Marko Orel","doi":"10.1108/ijcthr-12-2019-0229","DOIUrl":"https://doi.org/10.1108/ijcthr-12-2019-0229","url":null,"abstract":"\u0000Purpose\u0000The metamorphosis within the Thai segment of the hospitality industry has influenced the global outlook for hospitality services, shifting the focus from leisure to a hybrid approach of providing all-inclusive work-leisure offerings. The purpose of this paper is, therefore, to outline the hybridisation of the hospitality industry in Thailand that is frequented by digital nomads, and to discuss the adaptation of local infrastructure to accommodate this trend.\u0000\u0000\u0000Design/methodology/approach\u0000Taking the form of a research note, this paper assesses the impact that digital nomads are having upon the hospitality industry in Thailand, and describes how different localities have begun to respond to the challenges and opportunities this trend presents. Additionally, the paper proposes an empirical study that would evaluate the success of various types of work–leisure hubs in adapting to the needs of digital nomads, and the alignment of their offerings with the expectations of these travellers.\u0000\u0000\u0000Findings\u0000A preliminary review of available resources reveals that there are a variety of work–leisure spaces catering to the needs of digital nomads. These spaces tend to combine lodging accommodations with a shared office environment, incorporating design elements and social activities that are likely to foster interpersonal relationships between guests. Be that as it may, the exact nature of the work–leisure space models behind these environments is unclear.\u0000\u0000\u0000Originality/value\u0000The paper envisions a study that will enhance scholarly understanding of the transformation which the Thai hospitality industry is currently undergoing in response to the influx of digital nomads. These insights will enable industry experts to assess both the feasibility and profitability of diverse work-leisure models, and assist policymakers in different jurisdictions.\u0000","PeriodicalId":51561,"journal":{"name":"International Journal of Culture Tourism and Hospitality Research","volume":" ","pages":""},"PeriodicalIF":2.5,"publicationDate":"2020-05-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/ijcthr-12-2019-0229","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45267888","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 15

Industrial tourism: moderating effects of commitment and readiness on the relationship between tourist experiences and perceived souvenir value 工业旅游：承诺和准备对游客体验和纪念品价值感知之间关系的调节作用

IF 2.5

International Journal of Culture Tourism and Hospitality Research Pub Date : 2020-03-23 DOI: 10.1108/ijcthr-02-2019-0027

Chien-Hsin Lin

{"title":"Industrial tourism: moderating effects of commitment and readiness on the relationship between tourist experiences and perceived souvenir value","authors":"Chien-Hsin Lin","doi":"10.1108/ijcthr-02-2019-0027","DOIUrl":"https://doi.org/10.1108/ijcthr-02-2019-0027","url":null,"abstract":"The purpose of this study is to propose that in-factory experiences transfer into souvenir evaluation, and the process is moderated by customers’ commitment and readiness cumulated in daily life.,The study collected data from 398 tourists of tea leaves tourism factories.,The results reveal that interactive experience is a dominant determinant of perceived souvenir value. Interactive and hedonic experiences reinforce each other to create perceived souvenir value. Low commitment diverts customers to emphasize hedonic experience, whereas low readiness constraints customers’ resources, and hence, depreciates value delivered from interactive experience.,Intrinsic hedonic values are weaker predictors than extrinsic ones for perceived value in a leisure tourism setting. Merchandize quality is perceived and judged together with interpersonal interactions in the industrial tourism contexts, instead of objectively evaluating by customers themselves.,The experience or credence attribute of tea leaves is difficult for ordinary customers to evaluate, leaving most of the consumption value to be fostered by the firm. Perceived souvenir value could transfer to routinized purchase behavior, it is more imperative turning initial tourists into committed loyal customers by relationship management strategies than merely creating hedonic surroundings.,The study contributions are twofold: first, the study extends the influence of tourist experience to the perceived souvenir value; second, the study verifies the interaction effects of in-factory experiences and customer roles on perceived souvenir value.","PeriodicalId":51561,"journal":{"name":"International Journal of Culture Tourism and Hospitality Research","volume":"14 1","pages":"545-564"},"PeriodicalIF":2.5,"publicationDate":"2020-03-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/ijcthr-02-2019-0027","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44099700","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 5

Decay, dirt and backwardness: interpretations of the socialist heritage in Hungary by first and later generation Australian-Hungarians 腐朽，肮脏和落后:第一代和后来的澳大利亚-匈牙利人对匈牙利社会主义遗产的解释

IF 2.5

International Journal of Culture Tourism and Hospitality Research Pub Date : 2020-03-23 DOI: 10.1108/ijcthr-10-2019-0181

Petra Andits

引用次数: 3

North Korea’s emerging martial arts tourism: a Taekwon-Do case study 朝鲜新兴武术旅游：以跆拳道为例

IF 2.5

International Journal of Culture Tourism and Hospitality Research Pub Date : 2020-03-23 DOI: 10.1108/ijcthr-07-2019-0133

W. Cynarski, J. A. Johnson

{"title":"North Korea’s emerging martial arts tourism: a Taekwon-Do case study","authors":"W. Cynarski, J. A. Johnson","doi":"10.1108/ijcthr-07-2019-0133","DOIUrl":"https://doi.org/10.1108/ijcthr-07-2019-0133","url":null,"abstract":"\u0000Purpose\u0000This descriptive, non-experiment case study addresses the little-studied topic of martial arts tourism within the Democratic People’s Republic of Korea (DPRK; i.e., North Korea) to determine if it is a form of non-entertainment tourism.\u0000\u0000\u0000Design/methodology/approach\u0000The current research focusses on a single subject (Singaporean female; 36 years of age (at time of interview); Taekwon-Do 4th degree black belt) who travelled to the DPRK three times to practice the Korean martial art Taekwon-Do. After the initial contact, a questionnaire was used and direct interviews via Skype and Facebook were performed. A broad thematic discourse, as well as analysis of the subject’s travel and practice notes and photographs from her stay in the DPRK, were also incorporated into the findings.\u0000\u0000\u0000Findings\u0000The subject developed new Taekwon-Do skills, which permitted her to obtain higher Taekwon-Do ranks as well as enriched her personality and changed certain conceptions. Self-realization and self-improvement through martial arts are the dominant motives of martial arts tourism. Therefore, the subject’s motivation confirms martial arts tourism can be a variation of non-entertainment tourism.\u0000\u0000\u0000Research limitations/implications\u0000This research is hindered by the standard case study limitations: it is difficult to generalize this study’s results to the wider DPRK population, the interviewee’s and researchers’ subjective feelings may have influenced the findings, and selection bias is definitely a factor because of the study’s population being a single female of non-DPRK origin.\u0000\u0000\u0000Originality/value\u0000As one of the first studies on DPRK martial arts tourism and practice, this research examines where research on the DPRK and martial arts tourism intersect. It is thusly unique in providing new insights into the DPRK’s intention for its tourism industry, as well as Taekwon-Do, arguably its most marketable cultural asset.\u0000","PeriodicalId":51561,"journal":{"name":"International Journal of Culture Tourism and Hospitality Research","volume":" ","pages":""},"PeriodicalIF":2.5,"publicationDate":"2020-03-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/ijcthr-07-2019-0133","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42473192","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 6

Kinh and ethnic tourism stakeholder participation and collaboration in tourism planning in Sapa, Vietnam 越南萨帕，京族和少数民族旅游利益相关者在旅游规划中的参与与合作

IF 2.5

International Journal of Culture Tourism and Hospitality Research Pub Date : 2020-03-19 DOI: 10.1108/ijcthr-12-2018-0179

H. Nguyen, L. Diane, D. Newsome

{"title":"Kinh and ethnic tourism stakeholder participation and collaboration in tourism planning in Sapa, Vietnam","authors":"H. Nguyen, L. Diane, D. Newsome","doi":"10.1108/ijcthr-12-2018-0179","DOIUrl":"https://doi.org/10.1108/ijcthr-12-2018-0179","url":null,"abstract":"Purpose \u0000This paper aims to explore the Kinh and ethnic stakeholders’ participation and collaboration in tourism planning in Sapa, Vietnam. \u0000 \u0000Design/methodology/approach \u0000The primary data collection involved semi-structured interviews with 33 key tourism stakeholders, and data were analyzed using qualitative content analysis. \u0000 \u0000Findings \u0000The findings reveal that in terms of participation and collaboration in tourism planning, there is little difference between the Kinh and ethnic groups. Tourism planning is viewed as a top-down approach, and both groups at the community level have very limited participation in tourism planning activities. However, at the on-site management level, there are opposing views between high (Kinh) and low (ethnic) management levels about participation in tourism planning. Both groups recognize the need for interdependence regarding collaboration in tourism planning. They also share similar aspects in regard to facilitating and hindering their participation in tourism planning. \u0000 \u0000Research limitations/implications \u0000The limitations of this study include the use of a qualitative method, which limited the number of respondents. Future research could benefit from the application of quantitative research methods to include a greater number of local tourism stakeholders. \u0000 \u0000Practical implications \u0000This study contributes to a better understanding of tourism planning in the Vietnamese context and has some practical implications for destination management and policymaking. \u0000 \u0000Originality/value \u0000This is the first study to investigate the perspectives of Kinh and ethnic groups in term of participation and collaboration in tourism planning in the Vietnamese context.","PeriodicalId":51561,"journal":{"name":"International Journal of Culture Tourism and Hospitality Research","volume":"14 1","pages":"579-597"},"PeriodicalIF":2.5,"publicationDate":"2020-03-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/ijcthr-12-2018-0179","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43940959","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 14

Airbnb – exploring triple bottom line impacts on community Airbnb——探索对社区的三重底线影响

IF 2.5

International Journal of Culture Tourism and Hospitality Research Pub Date : 2020-03-16 DOI: 10.1108/ijcthr-07-2019-0134

Rod Caldicott, T. Heidt, P. Scherrer, Sabine Muschter, Antonia Canosa

{"title":"Airbnb – exploring triple bottom line impacts on community","authors":"Rod Caldicott, T. Heidt, P. Scherrer, Sabine Muschter, Antonia Canosa","doi":"10.1108/ijcthr-07-2019-0134","DOIUrl":"https://doi.org/10.1108/ijcthr-07-2019-0134","url":null,"abstract":"This paper aims to purposely place community and its stakeholders at the forefront of an investigation of positive and negative social, economic and environmental impacts of the sharing economy in the specific context of Airbnb by drawing upon the triple bottom line (TBL) framework of sustainability.,A qualitative enquiry through a “scoping approach” with the search of relevant electronic databases identified a range of conceptual and empirical studies in the period from 2008 to 2018 informing a profile focussed on the triple bottom line impacts.,The criteria limited search yielded 23 focal articles, which investigated or discussed Airbnb impacts on local communities. Analysis of these articles informed a three-pillar tabulation of positive and negative impacts, which are presented against four key stakeholder groupings.,The study is exploratory, and further research, especially confirmatory research, is recommended.,The study’s value extends to praxis. Guided by findings, real-time planning and policy-making are already underway within the authors’ community. Additionally, an extension project, as requested by the community, is now investigating direct traditional accommodation provider impacts.,Understanding of the social issues concerning Airbnb and indeed, the wider sharing economy, is broadened through identified need for further social impact research.,To the best of authors’ knowledge, this is one of the first studies to apply a “scoping approach” to holistically illuminate the positive and negative impacts of Airbnb at the micro-level in each of the three domains of sustainability. The research methodology is shown to be effective, with positive community impact, and will easily adapt to other destinations grappling with policy decisions.","PeriodicalId":51561,"journal":{"name":"International Journal of Culture Tourism and Hospitality Research","volume":"14 1","pages":"205-223"},"PeriodicalIF":2.5,"publicationDate":"2020-03-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/ijcthr-07-2019-0134","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44521156","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 17

Application of the European tourism indicator system (ETIS) for sustainable destination management. Lessons from County Clare, Ireland 欧洲旅游业指标体系在可持续目的地管理方面的应用。爱尔兰克莱尔郡的经验教训

IF 2.5

International Journal of Culture Tourism and Hospitality Research Pub Date : 2020-03-15 DOI: 10.1108/ijcthr-12-2019-0230

Emmet McLoughlin, J. Hanrahan, AnnMarie Duddy

引用次数: 13