Journal of the Association for Information Systems最新文献

Design Principles for Platform-Enabled Knowledge Commons with an Expository Instantiation 基于平台的知识共享的设计原则与说明性实例

IF 5.8 3区管理学

Journal of the Association for Information Systems Pub Date : 2023-01-01 DOI: 10.17705/1jais.00824

M. Ramakrishnan, Shirley Gregor, Anup Shrestha, Jeffrey Soar

{"title":"Design Principles for Platform-Enabled Knowledge Commons with an Expository Instantiation","authors":"M. Ramakrishnan, Shirley Gregor, Anup Shrestha, Jeffrey Soar","doi":"10.17705/1jais.00824","DOIUrl":"https://doi.org/10.17705/1jais.00824","url":null,"abstract":"Knowledge commons play a pivotal role in knowledge creation and sharing in the digital economy. The motivation for this research was the opportunity to develop a knowledge commons for IT service management (ITSM) practitioners. To obtain guidance to design the knowledge commons, we critically reviewed commons design principles (DPs) that were based on a well-established economics theory. We observed that the commons DPs had significant gaps when applied to IS practice. Hence, we developed an alternate set of DPs that we refer to as platform-enabled knowledge commons (PEKC) DPs that are relevant to IS practice. This paper discusses the development of PEKC DPs and applies them in instantiating an IS artifact, Service-Symphony. Service-Symphony is a purpose-built, public-facing knowledge repository developed for the benefit of ITSM practitioners and students. Our research followed the design science research (DSR) paradigm and contributes to the body of knowledge by establishing a multigrounded design theory comprising meta-requirements and DPs. To bridge theory and practice, we assessed the reusability of PEKC DPs through focus group interviews with IS architects. Our case study illustrates the complete life cycle of DPs covering conceptualization, initial formulation, iterative refinement, application to an important real-world instantiation, and evaluation by a group of independent IS practitioners.","PeriodicalId":51101,"journal":{"name":"Journal of the Association for Information Systems","volume":null,"pages":null},"PeriodicalIF":5.8,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78261063","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Does Analytics Help Resolve Equivocality in the Healthcare Context? Contrasting the Effects of Analyzability and Differentiation 分析有助于解决医疗保健环境中的歧义吗?可分析性和差异性的效果对比

IF 5.8 3区管理学

Journal of the Association for Information Systems Pub Date : 2023-01-01 DOI: 10.17705/1jais.00805

Idris Adjerid, Corey M. Angst, Sarv Devaraj, N. Berente

{"title":"Does Analytics Help Resolve Equivocality in the Healthcare Context? Contrasting the Effects of Analyzability and Differentiation","authors":"Idris Adjerid, Corey M. Angst, Sarv Devaraj, N. Berente","doi":"10.17705/1jais.00805","DOIUrl":"https://doi.org/10.17705/1jais.00805","url":null,"abstract":"Organizations are increasingly using data analytics to help make decisions and drive positive outcomes. But organizational scholarship has warned us that the sort of information processing associated with analytic capabilities, while effective for uncertainty reduction, may be less effective in equivocal contexts. Equivocality is evident when tasks are not easily analyzable (task analyzability) or when organizational departments are highly differentiated (differentiation). We hypothesize that analytics will be less effective in driving positive outcomes when equivocality is high because of low task analyzability. However, when an organization is more differentiated, resulting in high equivocality, we anticipate that analytics will be more effective in driving positive outcomes. To test this theory, we studied how clinical healthcare analytics influenced experiential quality (akin to patient satisfaction) in over 3,000 hospitals across nine years. Our results show that analytics capabilities, on average, do improve outcomes in terms of patient experiential quality, suggesting that analytics can reduce uncertainty, but we also found evidence for the moderating role of equivocality. Specifically, as task analyzability decreases (i.e., increasing equivocality), clinical healthcare analytics becomes less effective in improving experiential quality. However, when equivocality is high because of differentiation, there is a positive relationship between clinical healthcare analytics and experiential quality but only in larger hospitals. From a managerial perspective, this study has implications for boundary conditions of data analytics in organizations.","PeriodicalId":51101,"journal":{"name":"Journal of the Association for Information Systems","volume":null,"pages":null},"PeriodicalIF":5.8,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82548243","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Product Differentiation in IT Industries: The Interplay between M&As and In-House Innovation and Exploitative Innovation Orientation IT产业的产品差异化:并购与内部创新及开发创新取向的相互作用

IF 5.8 3区管理学

Journal of the Association for Information Systems Pub Date : 2023-01-01 DOI: 10.17705/1jais.00828

Kangkang Qi, Sumin Han, Yeasung Jeong, Pouya Rhamati, Anjana Susarla, V. Sambamurthy

{"title":"Product Differentiation in IT Industries: The Interplay between M&As and In-House Innovation and Exploitative Innovation Orientation","authors":"Kangkang Qi, Sumin Han, Yeasung Jeong, Pouya Rhamati, Anjana Susarla, V. Sambamurthy","doi":"10.17705/1jais.00828","DOIUrl":"https://doi.org/10.17705/1jais.00828","url":null,"abstract":"Firms in IT industries are under constant competitive pressure from incumbent firms and startups to offer innovative products and services. This study explores the effect of mergers and acquisitions (M&As) on firms’ product differentiation in IT industries. The unique characteristics of IT industries, namely hypercompetition, distributed innovation, modularity of products, and the tacit nature of knowledge, make M&As an attractive mechanism to enable IT firms to stay competitive. Drawing on product differentiation theory, we hypothesize a positive effect of M&As on product differentiation and suggest that this relationship is more potent in firms with higher in-house innovation, an exploitative innovation orientation, and under high levels of industry turbulence. We test our hypotheses using M&A transactions from 1996 to 2016 and a unique 10-K textual analysis-based measure of product differentiation. Using the difference-in-differences identification strategy, the following findings are supported: (1) M&As lead to higher product differentiation, (2) in-house innovation capability and exploitation-oriented innovation strategy positively moderate the positive effect of M&As. These results, which are robust to endogeneities and other robustness tests, contribute to theory and managerial practice by shedding light on the role of M&As as an essential mechanism for product innovation and the complementary role of in-house innovation capability and strategy for firms that intend to take advantage of M&As for creating a competitive edge through differentiating their products and services from competitors. These findings have important managerial value, providing an alternative narrative to the current view on M&As in IT industries as a means of absorbing and dismantling the competition.","PeriodicalId":51101,"journal":{"name":"Journal of the Association for Information Systems","volume":null,"pages":null},"PeriodicalIF":5.8,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81161572","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The Design of Social Inclusion Interventions: A Paradox Approach 社会包容干预的设计:一个悖论方法

IF 5.8 3区管理学

Journal of the Association for Information Systems Pub Date : 2023-01-01 DOI: 10.17705/1jais.00795

Daniel Curto-Millet, Almudena Cañibano

引用次数: 2

Positive or Negative Reviews? Consumers' Selective Exposure in Seeking and Evaluating Online Reviews 正面评价还是负面评价?消费者在寻找和评价网络评论中的选择性暴露

IF 5.8 3区管理学

Journal of the Association for Information Systems Pub Date : 2023-01-01 DOI: 10.17705/1jais.00823

Zhanfei Lei, Dezhi Yin, Han Zhang

{"title":"Positive or Negative Reviews? Consumers' Selective Exposure in Seeking and Evaluating Online Reviews","authors":"Zhanfei Lei, Dezhi Yin, Han Zhang","doi":"10.17705/1jais.00823","DOIUrl":"https://doi.org/10.17705/1jais.00823","url":null,"abstract":"How and why positive and negative reviews influence product sales differently has critical implications for both research and businesses. Although earlier online word-of-mouth research empirically documented that negative reviews influence product sales to a greater extent than positive reviews (i.e., a negativity bias), later research has revealed that positive reviews are generally more helpful (i.e., a positivity bias). We propose that an answer to this conundrum may be that negative reviews get more exposure than positive reviews. As consumers are often overwhelmed by the massive number of online reviews, they need to be selective when searching for reviews. This research investigates consumers’ preference for positive vs. negative reviews during both the information-seeking and information-evaluation stages of their decision-making process. Drawing on the motivated reasoning literature, we propose that consumers exhibit a negativity bias when they search for reviews to read but manifest a confirmation bias when they evaluate the helpfulness of reviews. We conducted three experiments and found consistent support for these hypotheses. Our findings expand the current understanding of consumers’ processing of online reviews to the information-seeking stage, reveal differential biases at different stages, demonstrate a possible explanation for the negativity bias in product sales, and provide important practical implications.","PeriodicalId":51101,"journal":{"name":"Journal of the Association for Information Systems","volume":null,"pages":null},"PeriodicalIF":5.8,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82054071","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Avoiding the Diffusion of Responsibility in Social Networking Groups: A Field Experiment on Responses to Online Help-Request Referrals 避免社会网络群体中的责任扩散:对在线帮助请求转介反应的现场实验

IF 5.8 3区管理学

Journal of the Association for Information Systems Pub Date : 2023-01-01 DOI: 10.17705/1jais.00781

Nan Feng, Zhongtao Hu, Yi Wu, Ben C. F. Choi

引用次数: 0

Social Inclusion: The Use of Social Media and the Impact on First-Generation College Students 社会包容:社交媒体的使用及其对第一代大学生的影响

IF 5.8 3区管理学

Journal of the Association for Information Systems Pub Date : 2023-01-01 DOI: 10.17705/1jais.00792

Ester S. Gonzalez, Xuefei Deng

{"title":"Social Inclusion: The Use of Social Media and the Impact on First-Generation College Students","authors":"Ester S. Gonzalez, Xuefei Deng","doi":"10.17705/1jais.00792","DOIUrl":"https://doi.org/10.17705/1jais.00792","url":null,"abstract":"Social inclusion has become a pressing issue for organizations wishing to close the inequality and disparity gaps associated with underrepresented or disadvantaged groups. The challenge is becoming particularly critical in higher education institutions suffering from low retention rates and low graduation rates among first-generation college students (FGCS). In response to the challenges imposed by the notion of social inclusion, some universities and colleges are exploring the use of social networking technologies such as social media (SM) in ways that can impact social inclusion. In order to improve the understanding of how social networking technology affects the social inclusion of FGCS, we conducted a case study in a public, Hispanic-serving institution in the United States. We used technology affordance theory to reveal various affordances actualized by FGCS and various outcomes resulting from those affordances. To explain how the actualization of different strands of affordance produces certain outcomes, our analysis of 102 FGCS’ narratives followed an established five-step framework for identifying generative mechanisms, revealing three SM user types—Community Builders, Scholars, and Information Seekers—and four actualized affordances, namely interconnection, inspiration, insightfulness, and intense comfort, which are conceptualized into three generative mechanisms: identity booster, academic growth, and self-care. Our results provide insights into SM usage for social inclusion outcomes. By revealing how technology use can promote social engagement and mitigate exclusion experienced by FGCS, this study contributes to the broad social inclusion research on technology and disadvantaged communities.","PeriodicalId":51101,"journal":{"name":"Journal of the Association for Information Systems","volume":null,"pages":null},"PeriodicalIF":5.8,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73934977","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Unraveling the Effects of Mobile Application Usage on Users' Health Status: Insights from Conservation of Resources Theory 揭示移动应用使用对用户健康状况的影响:来自资源保护理论的见解

IF 5.8 3区管理学

Journal of the Association for Information Systems Pub Date : 2023-01-01 DOI: 10.17705/1jais.00808

Shaoxiong Fu, Zhao Cai, E. Lim, Yong Liu, C. Tan, Yanqing Lin

{"title":"Unraveling the Effects of Mobile Application Usage on Users' Health Status: Insights from Conservation of Resources Theory","authors":"Shaoxiong Fu, Zhao Cai, E. Lim, Yong Liu, C. Tan, Yanqing Lin","doi":"10.17705/1jais.00808","DOIUrl":"https://doi.org/10.17705/1jais.00808","url":null,"abstract":"Numerous studies have documented adverse consequences arising from increased technology usage and advocated for a reduction in such usage as a plausible remedy. However, such recommendations are often infeasible and oversimplistic given mounting evidence attesting to users’ growing reliance on technology in both their personal and professional lives. Building on conservation of resources (COR) theory, we construct a research model to explain how mobile application usage, as delineated by its breadth and depth, affects users’ nomophobia and sleep deprivation, which can have negative impacts on users’ health status. We also consider the moderating influence of physical activity in mitigating the effects of mobile application usage on users’ health. We validated our hypotheses via data collected by surveying 5,842 respondents. Empirical findings reveal that (1) nomophobia is positively influenced by mobile application usage breadth but negatively influenced by mobile application usage depth, (2) sleep deprivation is negatively influenced by mobile application usage breadth but positively influenced by mobile application usage depth, and (3) sleep deprivation and nomophobia negatively impact users’ health status, whereas (4) physical activity attenuates the impact of mobile application usage on sleep deprivation but not nomophobia. The findings from this study not only enrich the extant literature on the health outcomes of mobile application usage by unveiling the impact of mobile application usage patterns and physical activity on users’ health but they also inform practitioners on how calibrating usage breadth and depth, along with encouraging physical activity, can promote healthy habits among users.","PeriodicalId":51101,"journal":{"name":"Journal of the Association for Information Systems","volume":null,"pages":null},"PeriodicalIF":5.8,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89120942","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

On the Effectiveness of Smart Metering Technology Adoption: Evidence from the National Rollout in the United Kingdom 智能计量技术采用的有效性:来自英国全国推广的证据

IF 5.8 3区管理学

Journal of the Association for Information Systems Pub Date : 2023-01-01 DOI: 10.17705/1jais.00786

Jaeung Sim, Junyeong Lee, D. Cho

{"title":"On the Effectiveness of Smart Metering Technology Adoption: Evidence from the National Rollout in the United Kingdom","authors":"Jaeung Sim, Junyeong Lee, D. Cho","doi":"10.17705/1jais.00786","DOIUrl":"https://doi.org/10.17705/1jais.00786","url":null,"abstract":"In response to the burgeoning threats of climate change to humanity, numerous governments, such as those of the United States and most European countries, have launched rollout programs for the distribution of smart metering technology (SMT). Despite this notable recent investment, questions of whether and why SMT adoption facilitates the reduction of households’ energy demands remain relatively unexplored. Building on cognitive dissonance theory, we propose a research model for SMT adoption, residential energy-saving behaviors, and moderating factors. We then empirically test the model using a rich household dataset from the United Kingdom between 2012 and 2016. Our results show that SMT adoption is positively associated with energy-saving behaviors, while energysaving motivations substantially moderate this association—a lower level of concern about saving energy / a higher level of concern about climate change amplifies this effect. Importantly, we find that SMT usage positively moderates this relationship, but this marginal gain decreases in technology usage intensity. Our findings contribute to the information systems literature by showing a consequence of new technology adoption along with the role of cognitive dissonance in promoting intended objectives and identifying potential moderating effects. We discuss actionable insights for policymakers and utility firms.","PeriodicalId":51101,"journal":{"name":"Journal of the Association for Information Systems","volume":null,"pages":null},"PeriodicalIF":5.8,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81581289","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

A Warning Approach to Mitigating Bandwagon Bias in Online Ratings: Theoretical Analysis and Experimental Investigations 缓解网络评分从众偏见的预警方法:理论分析与实验研究

IF 5.8 3区管理学

Journal of the Association for Information Systems Pub Date : 2023-01-01 DOI: 10.17705/1jais.00817

Dingyu Wu, Xunhua Guo, Yuejun Wang, Guoqing Chen

{"title":"A Warning Approach to Mitigating Bandwagon Bias in Online Ratings: Theoretical Analysis and Experimental Investigations","authors":"Dingyu Wu, Xunhua Guo, Yuejun Wang, Guoqing Chen","doi":"10.17705/1jais.00817","DOIUrl":"https://doi.org/10.17705/1jais.00817","url":null,"abstract":"Current online review systems widely suffer from rating biases. Biased ratings can lead to violations of customer trust and failures of business intelligence. Hence, both practitioners and researchers have directed massive efforts toward curbing rating biases. In this paper, we investigate bandwagon bias, the rating distortion resulting from individuals posting ratings shifted toward the displayed average rating, and propose a bias warning approach to mitigate this bias. Drawing on the flexible correction model, the theory of valuation in behavioral economics, and previous warning research, we design an effective warning strategy in two steps. First, we start with the risk-alert warning strategy, which prior research has widely employed, and rationalize its deficiencies by synthesizing theoretical analysis and extant empirical evidence. Second, considering the deficiencies, we identify a supplementary content design factor—the ranking task—and construct a risk-alert-with-ranking-task warning strategy. We then empirically test the effects of the two warning strategies on individual ratings in cases in which bandwagon bias either occurs or does not occur in individuals’ initial assessments. The results of four controlled experiments indicate that (1) the risk-alert strategy can reduce bandwagon bias in individual ratings but will elicit unwanted rating distortions when bandwagon bias does not occur in individuals’ initial assessments, and (2) the risk-alert-with-ranking-task strategy can mitigate bandwagon bias while avoiding the unwanted rating distortions above and can thus function as an effective warning strategy. Our research contributes to the literature by proposing an effective debiasing solution for bandwagon bias and a bias warning approach for online rating debiasing, which can help increase rating informativeness on online platforms.","PeriodicalId":51101,"journal":{"name":"Journal of the Association for Information Systems","volume":null,"pages":null},"PeriodicalIF":5.8,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73830812","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0