Journal of Systems and Information Technology最新文献

{"title":"Influencer storefronts: impact of social media advertising disclosures on purchases","authors":"A. Al-Hasan","doi":"10.1108/jsit-09-2023-0205","DOIUrl":"https://doi.org/10.1108/jsit-09-2023-0205","url":null,"abstract":"\u0000Purpose\u0000The purpose of this study is to address the surging reliance on influencer marketing in evolving business models, focusing on a novel approach – the influencer e-commerce storefront. This study investigates various influencer advertising disclosures, social media activities and their impact on consumer engagement and sales within the influencer e-commerce storefront.\u0000\u0000\u0000Design/methodology/approach\u0000Secondary data was collected on 734 influencers from an e-commerce website based on “influencer” storefronts, and the influencer’s social media activity and content were collected from Instagram. Two-stage seemingly unrelated regression model was used to examine the research model.\u0000\u0000\u0000Findings\u0000Influencer social media use, encompassing daily posts, story posts and average comments, positively influences consumer engagement and sales on influencer e-commerce storefronts. Notably, the study reveals that different advertising disclosure languages yield varying effects. Unclear disclosures (e.g. branded Highlights) positively impact engagement and sales, while obvious disclosures (e.g. “Sponsored Ad”) negatively affect both.\u0000\u0000\u0000Originality/value\u0000The study contributes to Persuasion Knowledge Theory, examining influencer e-commerce storefronts and revealing the persuasive impact of undisclosed language in advertising. This study innovatively explores the effects of obvious and undisclosed sponsorship on coping mechanisms, offering insights into consumer reactions. The recommended use of undisclosed language suggests that ambiguity can enhance ad persuasion, guiding practitioners in crafting more effective messages. Moreover, the study extends co-creation theory and service-dominant logic by underscoring the significance of influencers’ social media engagement in co-creating value for consumers. Influencers’ active engagement on social media fosters co-creation, strengthening connections and boosting consumer loyalty.\u0000","PeriodicalId":510285,"journal":{"name":"Journal of Systems and Information Technology","volume":"4 7","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141641600","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Post-implementation evaluation of enterprise resource planning (ERP) systems: an internal auditors’ perspective","authors":"Xenia J. Mamakou, Sandra Cohen, Dimitris Manolopoulos","doi":"10.1108/jsit-11-2023-0264","DOIUrl":"https://doi.org/10.1108/jsit-11-2023-0264","url":null,"abstract":"\u0000Purpose\u0000Enterprise resource planning systems (ERPs) have provided new challenges in the management of organizations’ internal and external risks, and their adoption has triggered groundbreaking changes to internal audit practices. This study aims to shed light on the use of ERPs in internal auditing by identifying interrelations between postevaluations of the ERPs’ quality dimensions with internal auditors’ satisfaction, intentions to continue using such systems and perceived benefits.\u0000\u0000\u0000Design/methodology/approach\u0000Drawing on a unique data set of internal auditors’ responses on a structured questionnaire, and by using the DeLone and McLean’s (2003) Information Systems success model as the conceptual framework, this study tests the research propositions by using partial least square structural equation modeling (PLS-SEM).\u0000\u0000\u0000Findings\u0000The findings report statistically significant positive relationships among all three ERPs’ quality dimensions (system, information and service quality) with internal auditors’ satisfaction and intention to continue using these systems. Moreover, the study found that the benefits perceived by internal auditors were significantly influenced by their satisfaction with the system and their intention to continue using it.\u0000\u0000\u0000Originality/value\u0000The authors survey ERP postevaluation success factors in two unique contexts: internal auditors and Greece. Thus, the authors ground on previous research findings in diverse professional groups and national environments. In parallel, this study lends conceptual clarity and empirical evidence to a small but growing number of studies examining the implications of individuals’ perceptions, intentions and behavioral reactions in the context of ERP implementation.\u0000","PeriodicalId":510285,"journal":{"name":"Journal of Systems and Information Technology","volume":"22 7","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141649227","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Enterprise social media to foster digital maturity: a value-creation perspective","authors":"Leandro Feitosa Jorge, Elaine Mosconi, L. A. Santa-Eulalia","doi":"10.1108/jsit-11-2023-0259","DOIUrl":"https://doi.org/10.1108/jsit-11-2023-0259","url":null,"abstract":"Purpose\u0000In response to the growing need for organizations to enhance their digital capabilities and the widespread adoption of enterprise social media (ESM) in the workplace, researchers have extensively studied the effects of ESM on various organizational outcomes. Nonetheless, a notable theoretical gap exists regarding the influence of ESM on the development of organizational digital maturity. This paper aims to bridge this gap by conducting a comprehensive literature review to investigate how the utilization of ESM can facilitate the transformation of organizational value-creation processes, thereby contributing to the overall enhancement of digital maturity.\u0000\u0000Design/methodology/approach\u0000Using the information technology (IT) value-creation framework developed by Mooney et al. (1996) and applying a template analysis methodology as outlined by King (2012), the authors conducted a systematic literature review (Okoli and Schabram, 2010), to investigate the influence of ESM on value creation within the digital business environment.\u0000\u0000Findings\u0000The study’s outcomes are structured around a theoretical framework that combines the contingency theory and the sociotechnical perspective to provide a comprehensive understanding of digital maturity. This paper also delves into how ESM facilitates the transformation of organizational value-creation processes, ultimately contributing to the overall progress of their digital maturity.\u0000\u0000Research limitations/implications\u0000This study adapts existing theoretical models to fit the context of ESM and integrates multiple perspectives to provide a comprehensive understanding of its impact. It identifies a convergence in the definition of ESM and offers insights into its various dimensions and effects on value creation. Hence, scholars can use the identified theoretical frameworks and conceptual convergence to guide future investigations into the impact of ESM on value creation, fostering theoretical development and empirical research. Practitioners can benefit from the insights to develop effective strategies for implementing ESM within their organizations, aligning with broader organizational objectives to enhance performance, streamline operations and drive structural changes. Furthermore, both scholars and practitioners can use the identified limitations of the study to identify areas for further improvement and exploration, thus contributing to the advancement of knowledge and practice in ESM and value creation. Limitations of this research include the exclusion of gray literature, a relatively small sample size of analyzed articles, and the restriction to specific databases as per systematic review guidelines, potentially overlooking valuable contributions from alternative sources.\u0000\u0000Practical implications\u0000This paper provides a comprehensive exploration of how ESM can support value-creation processes within organizations. It offers valuable insights to help managers incorporate ESM into their digital strategies and t","PeriodicalId":510285,"journal":{"name":"Journal of Systems and Information Technology","volume":"50 8","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-06-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141228506","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Investigating chatbot users’ e-satisfaction and patronage intention through social presence and flow: Indian online travel agencies (OTAs)","authors":"Nisha Pradeepa S.P., Asokk D., Prasanna S., Ansari Sarwar Alam","doi":"10.1108/jsit-04-2023-0062","DOIUrl":"https://doi.org/10.1108/jsit-04-2023-0062","url":null,"abstract":"\u0000Purpose\u0000The concept of ubiquitous assimilation in e-commerce, denoting the seamless integration of technologies into customer shopping experiences, has played a pivotal role in aiding e-satisfaction and, consequently, fostering patronage intention. Among these, text-based chatbots are significant innovations. In light of this, the paper aims to develop a conceptual framework and comprehend the patronage behaviour of artificial intelligence-enabled chatbot users by using chatbot usability cues and to determine whether the social presence and flow theories impact e-satisfaction, which leads to users’ patronage intention. The current research provides insights into online travel agencies (OTAs), a crucial segment within the travel and tourism sector. Given the significance of building a loyal clientele and cultivating patronage in this industry, these insights are of paramount importance for achieving sustained profitability and growth.\u0000\u0000\u0000Design/methodology/approach\u0000The research framework primarily focused on the factors that precede e-satisfaction and patronage intention among chatbot users, which include social presence, flow, perceived anthropomorphism and need for human interaction. The researchers collected the data by surveying 397 OTA chatbot users by using an online questionnaire. The data of this cross-sectional study were analysed using covariance-based structural equation modelling.\u0000\u0000\u0000Findings\u0000Findings reveal that e-satisfaction is positively linked with patronage intention and the variables of social presence and flow impact e-satisfaction along with chatbot usability cues. There were direct and indirect relations between chatbot usability and e-satisfaction. Moreover, the personal attributes, “need for human interaction” and, “perceived anthropomorphism” were found to moderate relations between chatbot usability cues, social presence and flow.\u0000\u0000\u0000Originality/value\u0000The impact of chatbot’s usability cues/attributes on e-satisfaction, along with perceived attributes – social presence and flow in the realm of OTAs contributes to the human–chatbot interaction literature. Moreover, the interacting effects of perceived anthropomorphism and the need for human interaction are unique in the current contextual relations.\u0000","PeriodicalId":510285,"journal":{"name":"Journal of Systems and Information Technology","volume":"53 30","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-02-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139844802","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Investigating chatbot users’ e-satisfaction and patronage intention through social presence and flow: Indian online travel agencies (OTAs)","authors":"Nisha Pradeepa S.P., Asokk D., Prasanna S., Ansari Sarwar Alam","doi":"10.1108/jsit-04-2023-0062","DOIUrl":"https://doi.org/10.1108/jsit-04-2023-0062","url":null,"abstract":"\u0000Purpose\u0000The concept of ubiquitous assimilation in e-commerce, denoting the seamless integration of technologies into customer shopping experiences, has played a pivotal role in aiding e-satisfaction and, consequently, fostering patronage intention. Among these, text-based chatbots are significant innovations. In light of this, the paper aims to develop a conceptual framework and comprehend the patronage behaviour of artificial intelligence-enabled chatbot users by using chatbot usability cues and to determine whether the social presence and flow theories impact e-satisfaction, which leads to users’ patronage intention. The current research provides insights into online travel agencies (OTAs), a crucial segment within the travel and tourism sector. Given the significance of building a loyal clientele and cultivating patronage in this industry, these insights are of paramount importance for achieving sustained profitability and growth.\u0000\u0000\u0000Design/methodology/approach\u0000The research framework primarily focused on the factors that precede e-satisfaction and patronage intention among chatbot users, which include social presence, flow, perceived anthropomorphism and need for human interaction. The researchers collected the data by surveying 397 OTA chatbot users by using an online questionnaire. The data of this cross-sectional study were analysed using covariance-based structural equation modelling.\u0000\u0000\u0000Findings\u0000Findings reveal that e-satisfaction is positively linked with patronage intention and the variables of social presence and flow impact e-satisfaction along with chatbot usability cues. There were direct and indirect relations between chatbot usability and e-satisfaction. Moreover, the personal attributes, “need for human interaction” and, “perceived anthropomorphism” were found to moderate relations between chatbot usability cues, social presence and flow.\u0000\u0000\u0000Originality/value\u0000The impact of chatbot’s usability cues/attributes on e-satisfaction, along with perceived attributes – social presence and flow in the realm of OTAs contributes to the human–chatbot interaction literature. Moreover, the interacting effects of perceived anthropomorphism and the need for human interaction are unique in the current contextual relations.\u0000","PeriodicalId":510285,"journal":{"name":"Journal of Systems and Information Technology","volume":"7 8","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-02-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139784922","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The impacts of anxiety emotion and behavioral control on student learning management system adoption","authors":"Madison N. Ngafeeson, Yuba Gautam, J. Manga","doi":"10.1108/jsit-02-2023-0040","DOIUrl":"https://doi.org/10.1108/jsit-02-2023-0040","url":null,"abstract":"\u0000Purpose\u0000The COVID-19 global pandemic reframed the argument for the importance of learning management systems (LMS) in unprecedented ways. Meanwhile, LMS users were forced to use these technologies despite the heightened anxiety compounded by the pandemic, very little technical preparation and the postpandemic learning environment that cannot depend on these pandemic-imposed regulations and adoptions. This study aims to examine the impacts of behavioral control and anxiety emotions on adoption decisions.\u0000\u0000\u0000Design/methodology/approach\u0000This quantitative research uses structural equation modeling to test the hypothesized relationships.\u0000\u0000\u0000Findings\u0000Results showed that perceived behavioral control is very important in boosting ease of use perceptions while computer anxiety exhibited a negative impact on perceived ease of use.\u0000\u0000\u0000Research limitations/implications\u0000This research used cross-sectional data from a medium-sized university. Results must, therefore, be interpreted with this understanding in mind. Nonetheless, this research demonstrates the critical roles of control and emotions in technology adoption decisions among students in an online learning environment.\u0000\u0000\u0000Originality/value\u0000This research highlights the importance of behavioral control and anxiety emotions in technology adoption decisions. It reveals that to drive adoption, students’ control perceptions must be increased while simultaneously keeping anxiety emotions at bay. This understanding is key to communicating buy-in of LMS to students.\u0000","PeriodicalId":510285,"journal":{"name":"Journal of Systems and Information Technology","volume":"108 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139799902","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The impacts of anxiety emotion and behavioral control on student learning management system adoption","authors":"Madison N. Ngafeeson, Yuba Gautam, J. Manga","doi":"10.1108/jsit-02-2023-0040","DOIUrl":"https://doi.org/10.1108/jsit-02-2023-0040","url":null,"abstract":"\u0000Purpose\u0000The COVID-19 global pandemic reframed the argument for the importance of learning management systems (LMS) in unprecedented ways. Meanwhile, LMS users were forced to use these technologies despite the heightened anxiety compounded by the pandemic, very little technical preparation and the postpandemic learning environment that cannot depend on these pandemic-imposed regulations and adoptions. This study aims to examine the impacts of behavioral control and anxiety emotions on adoption decisions.\u0000\u0000\u0000Design/methodology/approach\u0000This quantitative research uses structural equation modeling to test the hypothesized relationships.\u0000\u0000\u0000Findings\u0000Results showed that perceived behavioral control is very important in boosting ease of use perceptions while computer anxiety exhibited a negative impact on perceived ease of use.\u0000\u0000\u0000Research limitations/implications\u0000This research used cross-sectional data from a medium-sized university. Results must, therefore, be interpreted with this understanding in mind. Nonetheless, this research demonstrates the critical roles of control and emotions in technology adoption decisions among students in an online learning environment.\u0000\u0000\u0000Originality/value\u0000This research highlights the importance of behavioral control and anxiety emotions in technology adoption decisions. It reveals that to drive adoption, students’ control perceptions must be increased while simultaneously keeping anxiety emotions at bay. This understanding is key to communicating buy-in of LMS to students.\u0000","PeriodicalId":510285,"journal":{"name":"Journal of Systems and Information Technology","volume":"67 3","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139859875","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Revisiting perceived gratification, consumer attitudes and purchase impulses in cross-border e-commerce live streaming: a direct and indirect effects model","authors":"Renming Liu, Abu Bakar Abdul Hamid, Noor Inayah Ya'akub","doi":"10.1108/jsit-10-2023-0214","DOIUrl":"https://doi.org/10.1108/jsit-10-2023-0214","url":null,"abstract":"\u0000Purpose\u0000Cross-border e-commerce live streaming morphs into an epidemic shopping scenario, yet there is a paucity of research on impulse purchasing in this context. The purpose of this study is to empirically investigate the adoption motivation of cross-border e-commerce live streaming and its influence mechanism on intrinsic response and purchase impulse and to highlight the mediating role of browsing behavior.\u0000\u0000\u0000Design/methodology/approach\u0000Based on the use and gratification lens, a new conceptualization model is established to captivate the theoretical relationships between perceived stimuli, individual attitudes, browsing behavior and impulsive purchases. A questionnaire survey was used to collect cross-sectional data from 427 Malaysian consumers and the estimated framework was validated through AMOS-structural equation modeling technique.\u0000\u0000\u0000Findings\u0000The findings confirm that perceived interactivity, perceived information usefulness and perceived enjoyment significantly influenced positive attitudes toward live-streaming, which in turn induced impulsive purchases; however, perceived affective gratification did not stimulate positive attitudes. Consumers’ utilitarian browsing had a stronger effect on impulse purchases than hedonic browsing and utilitarian browsing behavior mediated the relationship between positive attitudes and impulse buying; however, hedonic browsing had neither a direct nor a mediating effect on impulsive purchases.\u0000\u0000\u0000Practical implications\u0000This research enhances the literature on the impact of cross-border e-commerce live streaming, an emerging technology, on consumer behavior and offers managerial implications for e-commerce practitioners to gain insights into consumer impulse purchasing behavior.\u0000\u0000\u0000Originality/value\u0000The findings revamp conventional knowledge and provide new angles for understanding the formation mechanisms of impulse purchases, motivations for virtual media use and browsing behavior mediating effects in the context of live streaming.\u0000","PeriodicalId":510285,"journal":{"name":"Journal of Systems and Information Technology","volume":"24 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-02-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139811442","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Revisiting perceived gratification, consumer attitudes and purchase impulses in cross-border e-commerce live streaming: a direct and indirect effects model","authors":"Renming Liu, Abu Bakar Abdul Hamid, Noor Inayah Ya'akub","doi":"10.1108/jsit-10-2023-0214","DOIUrl":"https://doi.org/10.1108/jsit-10-2023-0214","url":null,"abstract":"\u0000Purpose\u0000Cross-border e-commerce live streaming morphs into an epidemic shopping scenario, yet there is a paucity of research on impulse purchasing in this context. The purpose of this study is to empirically investigate the adoption motivation of cross-border e-commerce live streaming and its influence mechanism on intrinsic response and purchase impulse and to highlight the mediating role of browsing behavior.\u0000\u0000\u0000Design/methodology/approach\u0000Based on the use and gratification lens, a new conceptualization model is established to captivate the theoretical relationships between perceived stimuli, individual attitudes, browsing behavior and impulsive purchases. A questionnaire survey was used to collect cross-sectional data from 427 Malaysian consumers and the estimated framework was validated through AMOS-structural equation modeling technique.\u0000\u0000\u0000Findings\u0000The findings confirm that perceived interactivity, perceived information usefulness and perceived enjoyment significantly influenced positive attitudes toward live-streaming, which in turn induced impulsive purchases; however, perceived affective gratification did not stimulate positive attitudes. Consumers’ utilitarian browsing had a stronger effect on impulse purchases than hedonic browsing and utilitarian browsing behavior mediated the relationship between positive attitudes and impulse buying; however, hedonic browsing had neither a direct nor a mediating effect on impulsive purchases.\u0000\u0000\u0000Practical implications\u0000This research enhances the literature on the impact of cross-border e-commerce live streaming, an emerging technology, on consumer behavior and offers managerial implications for e-commerce practitioners to gain insights into consumer impulse purchasing behavior.\u0000\u0000\u0000Originality/value\u0000The findings revamp conventional knowledge and provide new angles for understanding the formation mechanisms of impulse purchases, motivations for virtual media use and browsing behavior mediating effects in the context of live streaming.\u0000","PeriodicalId":510285,"journal":{"name":"Journal of Systems and Information Technology","volume":"45 12","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-02-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139871693","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}