Journal of Global Operations and Strategic Sourcing最新文献

{"title":"Sustainable food supply chain: exploration, identification, and analysis of the critical drivers for the foxnut (Makhana) industry","authors":"Abhishek Kashyap, O. Shukla","doi":"10.1108/jgoss-05-2023-0042","DOIUrl":"https://doi.org/10.1108/jgoss-05-2023-0042","url":null,"abstract":"\u0000Purpose\u0000The purpose of this paper is to recognize and prioritize the critical drivers (CDs) essential for establishing a sustainable foxnut supply chain (SFNSC) aligned with the sustainable development goals (SDGs) set forth by the United Nations. The objective is to make a meaningful contribution to the longevity and well-rounded sustainability of the foxnut industry by scrutinizing pivotal factors that endorse triple bottom line (TBL) sustainability aspect throughout the supply chain.\u0000\u0000\u0000Design/methodology/approach\u0000A systematic approach, integrating literature reviews and government reports, identified potential CDs for a sustainable foxnut supply chain. Expert opinions refined the list with the help of fuzzy-Delphi method (FDM), and the final CDs were analyzed with fuzzy decision-making trial and evaluation laboratory (F-DEMATEL) to establish their causal relationships and hierarchical importance.\u0000\u0000\u0000Findings\u0000The study identifies the top three CDs for a SFNSC: “Branding of the product”, “The Global increase in demand” and “Value addition of the foxnut”. Moreover, “Storage infrastructure”, “Mechanized processing” and “Proper transportation facilities” also contribute to the sustainability of the foxnut supply chain.\u0000\u0000\u0000Research limitations/implications\u0000The results hold significance for various stakeholders in the foxnut industry, encompassing producers, policymakers and researchers. The identified CDs can guide decision-making and resource allocation to improve the sustainability of the foxnut supply chain. The study's framework and methodology can also be applied to other industries to promote sustainable practices and achieve SDGs.\u0000\u0000\u0000Originality/value\u0000This study enhances understanding of CDs for an SFNSC. FDM and F-DEMATEL techniques analyze causal relationships and rank key factors. The SFNSC model may help other major foxnut producers to become more sustainable.\u0000","PeriodicalId":508703,"journal":{"name":"Journal of Global Operations and Strategic Sourcing","volume":"18 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-06-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141265274","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Analysis of the local integration rate relevance as a performance indicator for the Moroccan automotive industry","authors":"Mohamed Amine Benchekroun, Abderrazak Boumane","doi":"10.1108/jgoss-09-2022-0103","DOIUrl":"https://doi.org/10.1108/jgoss-09-2022-0103","url":null,"abstract":"Purpose\u0000The purpose of this paper is to define the local integration rate and how it is calculated to assess its relevance as a national performance indicator for the Moroccan automotive industry.\u0000\u0000Design/methodology/approach\u0000The research methodology first followed a systematic review approach through the analysis of published research articles and academic works. This study then followed a qualitative approach based on semi-structured interviews with various actors in the Moroccan automotive industry. Finally, the findings of this work were reinforced by a case study to analyze the supply chain of a locally produced vehicle.\u0000\u0000Findings\u0000The results indicate that the local integration rate as calculated today overestimates the performance of the automotive industry and does not systematically guarantee a significant creation of value added.\u0000\u0000Research limitations/implications\u0000Due to the confidentiality of the data in terms of turnover, payroll and purchase prices as well as the large number of suppliers in the different supply chains of the car manufacturer, the case study focused on only one of the six existing ecosystems.\u0000\u0000Originality/value\u0000On the basis of research work on the Moroccan automotive industry as well as interviews with various actors, the local integration rate is unanimously considered as a viable performance indicator. This study has not only led us to the method of calculating this rate by the Ministry of Industry but also demonstrated its limitations while proposing a new method of calculation to increase the value added.\u0000","PeriodicalId":508703,"journal":{"name":"Journal of Global Operations and Strategic Sourcing","volume":"45 18","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-04-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140661155","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Artificial intelligence (AI) and alleviating supply chain bullwhip effects: social network analysis-based review","authors":"Tarek Taha Kandil","doi":"10.1108/jgoss-04-2023-0038","DOIUrl":"https://doi.org/10.1108/jgoss-04-2023-0038","url":null,"abstract":"\u0000Purpose\u0000This study aims to develop the alleviating bullwhip effects framework (ABEF) replenishment rules, and bullwhip, inventory fluctuations and customer service fulfilment rates were examined. In addition, automated smoothing and replenishment rules can alleviate supply chain bullwhip effects. This study aims to understand the current artificial intelligence (AI) implementation practice in alleviating bullwhip effects in supply chain management. This study aimed to develop a system for writing reviews using a systematic approach.\u0000\u0000\u0000Design/methodology/approach\u0000The methodology for the present study consists of three parts: Part 1 deals with the systematic review process. In Part 2, the study applies social network analysis (SNA) to the fourth phase of the systematic review process. In Part 3, the author discusses developing research clusters to analyse the research state more granularly. Systematic literature reviews synthesize scientific evidence through repeatable, transparent and rigorous procedures. By using this approach, you can better interpret and understand the data. The author used two databases (EBSCO and World of Science) for unbiased analysis. In addition, systematic reviews follow preferred reporting items for systematic reviews and meta-analyses.\u0000\u0000\u0000Findings\u0000The study uses UCINET6 software to analyse the data. The study found that specific topics received high centrality (more attention) from scholars when it came to the study topic. Contrary to this, others experienced low centrality scores when using NETDRAW visualization graphs and dynamic capability clusters. Comprehensive analyses are used for the study’s comparison of clusters.\u0000\u0000\u0000Research limitations/implications\u0000This study used a journal publication as the only source of information. Peer-reviewed journal papers were eliminated for their lack of rigorousness in evaluating the state of practice. This paper discusses the bullwhip effect of digital technology on supply chain management. Considering the increasing use of “AI” in their publications, other publications dealing with sensor integration could also have been excluded. To discuss the top five and bottom five topics, the author used magazines and tables.\u0000\u0000\u0000Practical implications\u0000The study explores the practical implications of smoothing the bullwhip effect through AI systems, collaboration, leadership and digital skills. Artificial intelligence is rapidly becoming a preferred tool in the supply chain, so management must understand the opportunities and challenges associated with its implementation. Furthermore, managers should consider how AI can influence supply chain collaboration concerning trust and forecasting to smooth the bullwhip effect.\u0000\u0000\u0000Social implications\u0000Digital leadership and addressing the digital skills gap are also essential for the success of AI systems. According to the framework, it is necessary to balance AI performance and accountability. As a result of the framework and structured management appr","PeriodicalId":508703,"journal":{"name":"Journal of Global Operations and Strategic Sourcing","volume":" 72","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-04-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140683566","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Role of leadership styles to foster innovative capabilities and green purchasing","authors":"Rizwana Rasheed, A. Rashid, A. Ngah","doi":"10.1108/jgoss-05-2023-0047","DOIUrl":"https://doi.org/10.1108/jgoss-05-2023-0047","url":null,"abstract":"\u0000Purpose\u0000Due to the environmental concerns in our society, governments are moving towards green purchasing. However, public sector organizations have substantial internal problems. By using a theory of natural resource-based view, this study aimed to analyse the influence of leadership styles and innovation capabilities on green purchasing in the public sector organizations of a developing economy.\u0000\u0000\u0000Design/methodology/approach\u0000Data was collected from 199 purchasing professionals of public sector organizations, and hypotheses were tested through a quantitative method using partial least square-structural equation modelling with the help of SmartPLS version 4 to validate the measurement model.\u0000\u0000\u0000Findings\u0000This study identified that transformational leadership and delegation style of leadership have a significant and positive effect on innovation capability and green purchasing. Similarly, innovation capability mediates the relationship between leadership styles and green purchasing. However, transformational leadership found a more substantial effect on innovation capability and green purchasing than the delegation leadership style.\u0000\u0000\u0000Research limitations/implications\u0000Results provide insight into the role of leadership styles in green purchasing and innovation capabilities in public sector organizations. Thus, addressing the important issues of how leadership styles and innovative capabilities (IC) can improve green culture, specifically green purchasing, to enhance ecological sustainability.\u0000\u0000\u0000Originality/value\u0000Results provide insight into the role of leadership styles in green purchasing and innovation capabilities in public sector organizations. Thus, it addresses how leadership styles and IC can improve green culture, specifically green purchasing, to enhance ecological sustainability.\u0000","PeriodicalId":508703,"journal":{"name":"Journal of Global Operations and Strategic Sourcing","volume":" 2","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-04-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140684826","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Role of information processing and digital supply chain in supply chain resilience through supply chain risk management","authors":"A. Rashid, Rizwana Rasheed, A. H. Ngah, Mahawattage Dona Ranmali Pradeepa Jayaratne, S. Rahi, Muhammad Nawaz Tunio","doi":"10.1108/jgoss-12-2023-0106","DOIUrl":"https://doi.org/10.1108/jgoss-12-2023-0106","url":null,"abstract":"\u0000Purpose\u0000Supply chain (SC) management is more challenging than ever. Significantly, the pandemic has provoked global and economic destruction that appeared in the manufacturing industry as a “black swan.” Therefore, the purpose of this study was to examine the role of information processing and digital supply chain in supply chain resilience through supply chain risk management.\u0000\u0000\u0000Design/methodology/approach\u0000This study examines SC risk management and resilience from an information processing theory perspective. The authors used data collected from 251 SC professionals in the manufacturing industry, and the authors used a quantitative method to analyze the data. The data was analyzed using partial least squares-structural equation modeling. To confirm the higher-order measurement model, the authors used SmartPLS version 4 software.\u0000\u0000\u0000Findings\u0000This study found that information processing capability (disruptive orientation and visibility in high-order) and digital SC significantly and positively affect SC risk management and resilience. Similarly, SC risk management positively mediates the relationship between information processing capability and digital SC. However, information processing capability was found to have a more substantial effect on SC risk management than the digital SC.\u0000\u0000\u0000Research limitations/implications\u0000This study has both academic and practical contributions. It contributed to existing information processing theory, and manufacturing firms can improve their performance by proactively responding to SC disruptions by recognizing the pivotal role of study variables in risk management for a resilient SC.\u0000\u0000\u0000Originality/value\u0000The conceptual model of this study is based on information processing theory, which asserts that synchronizing information processing capabilities and digital SCs allows a firm to deal with unplanned events. SC disruption orientation and visibility are considered risk controllers as they allow the firms to be more proactive. An integrated model of conceptualizing the disruption orientation, visibility (higher-order) and digital SC with information processing theory makes this research novel.\u0000","PeriodicalId":508703,"journal":{"name":"Journal of Global Operations and Strategic Sourcing","volume":"696 14","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-02-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139835363","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Strategic supplier selection and order allocation for sustainable development of small and medium-sized enterprises: insights from a case study","authors":"G. Narkhede","doi":"10.1108/jgoss-06-2023-0060","DOIUrl":"https://doi.org/10.1108/jgoss-06-2023-0060","url":null,"abstract":"\u0000Purpose\u0000Efforts to implement supplier selection and order allocation (SSOA) approaches in small and medium-sized enterprises (SMEs) are quite restricted due to the lack of affordable and simple-to-use strategies. Although there is a huge amount of literature on SSOA techniques, very few studies have attempted to address the issues faced by SMEs and develop strategies from their point of view. The purpose of this study is to provide an effective, practical, and time-tested integrated SSOA framework for evaluating the performance of suppliers and allocating orders to them that can improve the efficiency and competitiveness of SMEs.\u0000\u0000\u0000Design/methodology/approach\u0000This study was conducted in two stages. First, an integrated supplier selection approach was designed, which consists of the analytic hierarchy process and newly developed measurement alternatives and ranking using compromise solution to evaluate supplier performance and rank them. Second, the Wagner-Whitin algorithm is used to determine optimal order quantities and optimize inventory carrying and ordering costs. The joint impact of quantity discounts is also evaluated at the end.\u0000\u0000\u0000Findings\u0000Insights derived from the case study proved that the proposed approach is capable of assisting purchase managers in the SSOA decision-making process. In addition, this case study resulted in 10.89% total cost savings and fewer stock-out situations.\u0000\u0000\u0000Research limitations/implications\u0000Criteria selected in this study are based on the advice of the managers in the selected manufacturing organizations. So the methods applied are limited to manufacturing SMEs. There were some aspects of the supplier selection process that this study could not explore. The development of an effective, reliable supplier selection procedure is a continuous process and it is indeed certainly possible that there are other aspects of supplier selection that are more crucial but are not considered in the proposed approach.\u0000\u0000\u0000Practical implications\u0000Purchase managers working in SMEs will be the primary beneficiaries of the developed approach. The suggested integrated approach can make a strategic difference in the working of SMEs.\u0000\u0000\u0000Originality/value\u0000A practical SSOA framework is developed for professionals working in SMEs. This approach will help SMEs to manage their operations effectively.\u0000","PeriodicalId":508703,"journal":{"name":"Journal of Global Operations and Strategic Sourcing","volume":"118 ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-02-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139836320","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Strategic supplier selection and order allocation for sustainable development of small and medium-sized enterprises: insights from a case study","authors":"G. Narkhede","doi":"10.1108/jgoss-06-2023-0060","DOIUrl":"https://doi.org/10.1108/jgoss-06-2023-0060","url":null,"abstract":"\u0000Purpose\u0000Efforts to implement supplier selection and order allocation (SSOA) approaches in small and medium-sized enterprises (SMEs) are quite restricted due to the lack of affordable and simple-to-use strategies. Although there is a huge amount of literature on SSOA techniques, very few studies have attempted to address the issues faced by SMEs and develop strategies from their point of view. The purpose of this study is to provide an effective, practical, and time-tested integrated SSOA framework for evaluating the performance of suppliers and allocating orders to them that can improve the efficiency and competitiveness of SMEs.\u0000\u0000\u0000Design/methodology/approach\u0000This study was conducted in two stages. First, an integrated supplier selection approach was designed, which consists of the analytic hierarchy process and newly developed measurement alternatives and ranking using compromise solution to evaluate supplier performance and rank them. Second, the Wagner-Whitin algorithm is used to determine optimal order quantities and optimize inventory carrying and ordering costs. The joint impact of quantity discounts is also evaluated at the end.\u0000\u0000\u0000Findings\u0000Insights derived from the case study proved that the proposed approach is capable of assisting purchase managers in the SSOA decision-making process. In addition, this case study resulted in 10.89% total cost savings and fewer stock-out situations.\u0000\u0000\u0000Research limitations/implications\u0000Criteria selected in this study are based on the advice of the managers in the selected manufacturing organizations. So the methods applied are limited to manufacturing SMEs. There were some aspects of the supplier selection process that this study could not explore. The development of an effective, reliable supplier selection procedure is a continuous process and it is indeed certainly possible that there are other aspects of supplier selection that are more crucial but are not considered in the proposed approach.\u0000\u0000\u0000Practical implications\u0000Purchase managers working in SMEs will be the primary beneficiaries of the developed approach. The suggested integrated approach can make a strategic difference in the working of SMEs.\u0000\u0000\u0000Originality/value\u0000A practical SSOA framework is developed for professionals working in SMEs. This approach will help SMEs to manage their operations effectively.\u0000","PeriodicalId":508703,"journal":{"name":"Journal of Global Operations and Strategic Sourcing","volume":"112 3","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-02-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139776774","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Role of information processing and digital supply chain in supply chain resilience through supply chain risk management","authors":"A. Rashid, Rizwana Rasheed, A. H. Ngah, Mahawattage Dona Ranmali Pradeepa Jayaratne, S. Rahi, Muhammad Nawaz Tunio","doi":"10.1108/jgoss-12-2023-0106","DOIUrl":"https://doi.org/10.1108/jgoss-12-2023-0106","url":null,"abstract":"\u0000Purpose\u0000Supply chain (SC) management is more challenging than ever. Significantly, the pandemic has provoked global and economic destruction that appeared in the manufacturing industry as a “black swan.” Therefore, the purpose of this study was to examine the role of information processing and digital supply chain in supply chain resilience through supply chain risk management.\u0000\u0000\u0000Design/methodology/approach\u0000This study examines SC risk management and resilience from an information processing theory perspective. The authors used data collected from 251 SC professionals in the manufacturing industry, and the authors used a quantitative method to analyze the data. The data was analyzed using partial least squares-structural equation modeling. To confirm the higher-order measurement model, the authors used SmartPLS version 4 software.\u0000\u0000\u0000Findings\u0000This study found that information processing capability (disruptive orientation and visibility in high-order) and digital SC significantly and positively affect SC risk management and resilience. Similarly, SC risk management positively mediates the relationship between information processing capability and digital SC. However, information processing capability was found to have a more substantial effect on SC risk management than the digital SC.\u0000\u0000\u0000Research limitations/implications\u0000This study has both academic and practical contributions. It contributed to existing information processing theory, and manufacturing firms can improve their performance by proactively responding to SC disruptions by recognizing the pivotal role of study variables in risk management for a resilient SC.\u0000\u0000\u0000Originality/value\u0000The conceptual model of this study is based on information processing theory, which asserts that synchronizing information processing capabilities and digital SCs allows a firm to deal with unplanned events. SC disruption orientation and visibility are considered risk controllers as they allow the firms to be more proactive. An integrated model of conceptualizing the disruption orientation, visibility (higher-order) and digital SC with information processing theory makes this research novel.\u0000","PeriodicalId":508703,"journal":{"name":"Journal of Global Operations and Strategic Sourcing","volume":"42 2","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-02-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139775827","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Retail operations strategy for improved customer experience: a better response to crises such as COVID-19 pandemic","authors":"Sunil Kumar C.V.","doi":"10.1108/jgoss-05-2023-0044","DOIUrl":"https://doi.org/10.1108/jgoss-05-2023-0044","url":null,"abstract":"\u0000Purpose\u0000Discount grocery stores (DGSs) are attractive food supply chain (FSC) channels because many cost-conscious Indians use them for monthly needs. Despite capacity, DGSs must address customer concerns about store crowd densities and improve their COVID-19 preparedness. The purpose of this study is to learn how retail operations strategies can improve customer experience and how stores can benefit.\u0000\u0000\u0000Design/methodology/approach\u0000The study looked at a case study where retail operations are run more efficiently, and the customer experience is enhanced by standardizing and customizing customer transactions. The potential benefits that customers and retailers might anticipate are then statistically verified. Next, the potential benefits were examined to determine which ones from customers’ and retailers’ views should be prioritized to increase satisfaction.\u0000\u0000\u0000Findings\u0000The case situation analysis in the study demonstrates how DGSs can improve their retail operations to reduce customer wait times and provide greater convenience. The study also provides practitioners with potential benefits to pursue from the perspectives of retailers, customers and both retailers and customers.\u0000\u0000\u0000Research limitations/implications\u0000This study requires many past transactions and can be considered an extension of the current study, so it does not capture floor space and capacity improvements.\u0000\u0000\u0000Practical implications\u0000This research can help FSC retailers compete with upstream supply chain partners and customers in omnichannel retailing. By improving DGS retailer capacity and customer experience, this study can benefit all FSC stakeholders.\u0000\u0000\u0000Originality/value\u0000Although there are numerous potential benefits that practitioners can pursue, the current study suggests that practitioners focus on those that can improve retailer and customer satisfaction.\u0000","PeriodicalId":508703,"journal":{"name":"Journal of Global Operations and Strategic Sourcing","volume":"99 7","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-02-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139781297","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Retail operations strategy for improved customer experience: a better response to crises such as COVID-19 pandemic","authors":"Sunil Kumar C.V.","doi":"10.1108/jgoss-05-2023-0044","DOIUrl":"https://doi.org/10.1108/jgoss-05-2023-0044","url":null,"abstract":"\u0000Purpose\u0000Discount grocery stores (DGSs) are attractive food supply chain (FSC) channels because many cost-conscious Indians use them for monthly needs. Despite capacity, DGSs must address customer concerns about store crowd densities and improve their COVID-19 preparedness. The purpose of this study is to learn how retail operations strategies can improve customer experience and how stores can benefit.\u0000\u0000\u0000Design/methodology/approach\u0000The study looked at a case study where retail operations are run more efficiently, and the customer experience is enhanced by standardizing and customizing customer transactions. The potential benefits that customers and retailers might anticipate are then statistically verified. Next, the potential benefits were examined to determine which ones from customers’ and retailers’ views should be prioritized to increase satisfaction.\u0000\u0000\u0000Findings\u0000The case situation analysis in the study demonstrates how DGSs can improve their retail operations to reduce customer wait times and provide greater convenience. The study also provides practitioners with potential benefits to pursue from the perspectives of retailers, customers and both retailers and customers.\u0000\u0000\u0000Research limitations/implications\u0000This study requires many past transactions and can be considered an extension of the current study, so it does not capture floor space and capacity improvements.\u0000\u0000\u0000Practical implications\u0000This research can help FSC retailers compete with upstream supply chain partners and customers in omnichannel retailing. By improving DGS retailer capacity and customer experience, this study can benefit all FSC stakeholders.\u0000\u0000\u0000Originality/value\u0000Although there are numerous potential benefits that practitioners can pursue, the current study suggests that practitioners focus on those that can improve retailer and customer satisfaction.\u0000","PeriodicalId":508703,"journal":{"name":"Journal of Global Operations and Strategic Sourcing","volume":"29 12","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-02-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139841176","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}