Social Responsibility Journal最新文献

Employee social impact behavior scale: conceptualization, measure development and validation 员工社会影响行为量表：概念化、量表开发与验证

Social Responsibility Journal Pub Date : 2024-07-18 DOI: 10.1108/srj-03-2024-0144

Afra Saif Altuniji, Faridahwati Mohd-Shamsudin, Shaker Bani-Melhem, M. Karrani

{"title":"Employee social impact behavior scale: conceptualization, measure development and validation","authors":"Afra Saif Altuniji, Faridahwati Mohd-Shamsudin, Shaker Bani-Melhem, M. Karrani","doi":"10.1108/srj-03-2024-0144","DOIUrl":"https://doi.org/10.1108/srj-03-2024-0144","url":null,"abstract":"Purpose\u0000While existing research in organizational behavior has explored such constructs as perceived social impact and extra-role behaviors, there remains a limited understanding of how employees can make positive changes inside and outside the organization within their professional roles. This study aims to bridge the existing research gap by introducing a novel construct, Employee Social Impact Behavior (ESIB), alongside developing and validating a corresponding scale, the Employee Social Impact Behavior Scale (ESIBS), to measure employees' contributions both within their organizations and toward broader societal welfare.\u0000\u0000Design/methodology/approach\u0000The authors used Hinkin’s (1998) psychometric methodology to develop and validate the ESIBS. The process encompassed initial item generation, item reduction with reliability estimation, confirmatory factor analysis and convergent and discriminant validity examination. The authors used data from diverse samples to find that the ESIBS had a consistent unidimensional structure.\u0000\u0000Findings\u0000The scale exhibits both convergent and discriminant validity, and criterion-related validity is demonstrated through the scale’s relation with related constructs such as perceived social impact and extra-role behaviors. Overall, the ESIB is found to be a reliable and valid measure.\u0000\u0000Originality/value\u0000This study unveils a validated ESIB construct, serving both researchers and practitioners to assess impactful employee behaviors within organizations and toward society. This marks a pivotal enhancement in measuring contributions that extend beyond traditional organizational roles to broader societal change.\u0000","PeriodicalId":507015,"journal":{"name":"Social Responsibility Journal","volume":"49 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141639839","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Exploring corporate environmental responsibility through practitioners’ lens 从实践者的视角探讨企业环境责任

Social Responsibility Journal Pub Date : 2024-07-18 DOI: 10.1108/srj-06-2023-0346

S. Ramya, Rupashree Baral

{"title":"Exploring corporate environmental responsibility through practitioners’ lens","authors":"S. Ramya, Rupashree Baral","doi":"10.1108/srj-06-2023-0346","DOIUrl":"https://doi.org/10.1108/srj-06-2023-0346","url":null,"abstract":"Purpose\u0000Organizations are partly responsible for the pollution in the world and are expected to contribute towards curbing climate change. Despite the growing importance of the environmental aspect of corporate social responsibility (CSR), i.e. corporate environmental responsibility (CER), current literature focuses more on its antecedents and outcomes rather than drilling deeper into the essential elements of the concept. This has resulted in conceptual confusion as researchers use different aspects to define, understand and measure CER. Hence, this study aims to identify the critical dimensions of CER from a practitioner’s point of view.\u0000\u0000Design/methodology/approach\u0000Twenty-eight semi-structured interviews were conducted with senior sustainability professionals across top Bombay Stock Exchange-indexed organizations in India. Manual content analysis and the Gioia method were used to arrive at the findings.\u0000\u0000Findings\u0000The critical components of CER are as follows: encompassing environmental responsibility mindset; optimized resource consumption; neutral water, energy and air status; multi-level environmental responsibility approach and targets; compliance, disclosure, reporting and policy formation; and green supply chain.\u0000\u0000Originality/value\u0000Our research introduces a comprehensive framework of dimensions to study, measure and represent CER, addressing a critical gap in the current literature. The authors identify and propose novel dimensions, such as the CER mindset and a multi-level approach, which are essential for a holistic understanding of CER. These dimensions, presently absent in academic definitions, render existing research based on those definitions incomplete. Integrating these new dimensions will significantly enhance the rigor and relevance of CER studies, offering a more robust foundation for future research and practical application.\u0000","PeriodicalId":507015,"journal":{"name":"Social Responsibility Journal","volume":"49 6","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141639834","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

How does corporate social irresponsibility affect organisational reputation? The mediating role of moral anger and distrust 企业的社会责任感如何影响组织声誉？道德愤怒和不信任的中介作用

Social Responsibility Journal Pub Date : 2024-07-17 DOI: 10.1108/srj-01-2024-0076

Grzegorz Zasuwa

{"title":"How does corporate social irresponsibility affect organisational reputation? The mediating role of moral anger and distrust","authors":"Grzegorz Zasuwa","doi":"10.1108/srj-01-2024-0076","DOIUrl":"https://doi.org/10.1108/srj-01-2024-0076","url":null,"abstract":"\u0000Purpose\u0000Once established, a strong reputation is not indestructible. To protect this intangible asset, the process of reputation damage needs to be explained. Drawing on the irresponsibility and crisis communication literature, this study seeks to better understand this process. Specifically, this study aims to show how moral anger and distrust mediate the relationship between the awareness of an irresponsible incident and organisational reputation.\u0000\u0000\u0000Design/methodology/approach\u0000This study examined the proposed conceptual model in the empirical context of retailers bending the law. A large survey (n = 991) on consumer responses to retailers’ misbehaviour was used to collect data. The hypotheses were tested using Hayes’ PROCESS macro.\u0000\u0000\u0000Findings\u0000The study revealed that the mere awareness of corporate misbehaviour is not enough to directly harm accumulated positive information about a firm. Discrete emotions of moral anger and distrust fully mediate the effects of knowledge about wrongdoing. The irresponsibility appraisal is a moderator of this process that substantially changes the impacts of misbehaviour on organisational reputation.\u0000\u0000\u0000Originality/value\u0000By demonstrating how moral anger and distrust mediate the effects of misbehaviour awareness and identifying a boundary condition, this study advances our understanding of how corporate wrongdoing affects organisational reputation.\u0000","PeriodicalId":507015,"journal":{"name":"Social Responsibility Journal","volume":"14 12","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141640004","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

LGBTQ inclusion in the workplace: examining the roles of climate, leadership, and psychological empowerment to determine satisfaction 工作场所对男女同性恋、双性恋和变性者的包容：研究氛围、领导力和心理赋权在确定满意度方面的作用

Social Responsibility Journal Pub Date : 2024-07-17 DOI: 10.1108/srj-01-2024-0071

Remya Lathabhavan, Nidhi Mishra

{"title":"LGBTQ inclusion in the workplace: examining the roles of climate, leadership, and psychological empowerment to determine satisfaction","authors":"Remya Lathabhavan, Nidhi Mishra","doi":"10.1108/srj-01-2024-0071","DOIUrl":"https://doi.org/10.1108/srj-01-2024-0071","url":null,"abstract":"\u0000Purpose\u0000Organizations are moving beyond the gender binary in the workplace and are implementing diversity management practices, making Lesbian, Gay, Bisexual, Transgender and Queer (LGBTQ) inclusion increasingly important as they continue to remain a disadvantaged group. This paper aims to look into the factors that affect job and life satisfaction among LGBTQ employees in India.\u0000\u0000\u0000Design/methodology/approach\u0000Data were collected from 348 LGBTQ employees and analysed using structural equation modelling.\u0000\u0000\u0000Findings\u0000The results showed that psychological safety has a positive impact on psychological empowerment, job satisfaction and life satisfaction. Additionally, inclusive climate and inclusive leadership were found to have a significant moderating effect on the relationships. The study also revealed that psychological empowerment plays a mediating role between psychological safety and life satisfaction.\u0000\u0000\u0000Originality/value\u0000The study stands pioneers among the works that discuss workplace inclusion among LGBTQ employees in Indian context since LGBTQ acceptance in normal social system is still in nascent stage in Indian scenario. The findings can be used to improve LGBTQ inclusion and promote social development and well-being in organizations and society, as the inputs from the study can be taken up for inclusive leadership development and wellbeing of the employees.\u0000","PeriodicalId":507015,"journal":{"name":"Social Responsibility Journal","volume":"31 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141640038","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Doing well by doing right: where is practical wisdom in business? 以正确的方式做好事：商业中的实用智慧何在？

Social Responsibility Journal Pub Date : 2024-07-16 DOI: 10.1108/srj-11-2023-0627

R. Rocha, Paulo Pinheiro, Florian Kragulj, Célia Nunes, M. J. d’Angelo

{"title":"Doing well by doing right: where is practical wisdom in business?","authors":"R. Rocha, Paulo Pinheiro, Florian Kragulj, Célia Nunes, M. J. d’Angelo","doi":"10.1108/srj-11-2023-0627","DOIUrl":"https://doi.org/10.1108/srj-11-2023-0627","url":null,"abstract":"Purpose\u0000This study aims to empirically examine the unexplored effects of organizational spirituality on the relationship between knowledge sharing and organizational practical wisdom (phronesis). By integrating these constructs, this study seeks to uncover the mechanisms through which organizations can cultivate practical wisdom and foster a more humanistic approach to management. Contributing in this way aids in the advancement of sustainable and ethical business practices. Drawing upon the theoretical foundations of knowledge dynamics and spirituality in the workplace, this research offers novel insights into the enablers of organizational phronesis.\u0000\u0000Design/methodology/approach\u0000To explore the influence of spirituality on the relationship between knowledge sharing and practical wisdom, a comprehensive study was conducted. An online survey was conducted to collect answers from 365 workers, ensuring a diverse and representative sample. Partial least squares structural equation modeling to test our hypotheses.\u0000\u0000Findings\u0000This research reveals a significant correlation. Knowledge sharing, when supported by spirituality, enhances workplace efficiency and extends its positive impact beyond the workplace. This underscores the importance of embracing organizational spirituality and knowledge sharing to embody organizational phronesis and achieve a humanized strategy. By fostering this, organizations can promote effective decision-making and problem-solving, thereby enhancing their sustainable performance.\u0000\u0000Originality/value\u0000This research breaks new ground by empirically investigating and establishing the previously unexplored effects of knowledge sharing and organizational spirituality on organizational phronesis, thereby contributing to the evolving field of organizational behavior, sustainability and business ethics.\u0000","PeriodicalId":507015,"journal":{"name":"Social Responsibility Journal","volume":"5 12","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141640881","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

An impetus for the research paradigm of determinants of purchase intention of organic food consumers: empirical insight from India 推动有机食品消费者购买意向决定因素的研究范式：来自印度的经验启示

Social Responsibility Journal Pub Date : 2024-07-05 DOI: 10.1108/srj-04-2024-0221

Shubham Garg, K. Narwal, Sanjeev Kumar

{"title":"An impetus for the research paradigm of determinants of purchase intention of organic food consumers: empirical insight from India","authors":"Shubham Garg, K. Narwal, Sanjeev Kumar","doi":"10.1108/srj-04-2024-0221","DOIUrl":"https://doi.org/10.1108/srj-04-2024-0221","url":null,"abstract":"\u0000Purpose\u0000In the recent few decades, there has been a rampant increase in the demand of sustainable food products around the world because of high cognizance of consumers toward environment and health. Asian countries, especially India and China, are also expecting a tremendous boost in the domestic demand for organic food products in the upcoming few years. Therefore, it becomes pertinent to explore the factors affecting the purchase intention behavior of organic food items, especially in emerging economies, i.e. India. Hence, the paper aims to explore the factors driving the purchase decision of organic consumers by collecting data set from 603 organic food item consumers in India.\u0000\u0000\u0000Design/methodology/approach\u0000The study has applied advanced statistical tools, i.e. structural equation modeling, Harman’s single factor test and other statistical measures, to analyze the collected research data.\u0000\u0000\u0000Findings\u0000The results posit that consumers’ purchase intention has a favorable impact on health aspects; trustworthiness; social innovativeness; functional value; subjective norms and organic product knowledge. Moreover, the result explicates that health consciousness and trustworthiness are vital predictors of organic food purchase intention.\u0000\u0000\u0000Practical implications\u0000The findings may assist the producers, processors, marketers, policymakers and regulators in devising appropriate policies and strategies for comprehending the complex phenomenon of organic consumers’ purchase behavior.\u0000\u0000\u0000Originality/value\u0000To the best of the authors’ knowledge, this is the first study to explore the drivers of purchase intention of organic food items by collecting data from well-defined consumers of organic food items in India.\u0000","PeriodicalId":507015,"journal":{"name":"Social Responsibility Journal","volume":" 2","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141674519","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

To whom and how much? An assessment of philanthropic donation variety in relation to firm performance 向谁捐赠，捐赠多少？慈善捐赠种类与公司业绩的关系评估

Social Responsibility Journal Pub Date : 2024-06-14 DOI: 10.1108/srj-08-2023-0476

Kyle Turner, Joohun Lee

{"title":"To whom and how much? An assessment of philanthropic donation variety in relation to firm performance","authors":"Kyle Turner, Joohun Lee","doi":"10.1108/srj-08-2023-0476","DOIUrl":"https://doi.org/10.1108/srj-08-2023-0476","url":null,"abstract":"\u0000Purpose\u0000The purpose of this study is to test a model examining the effects of philanthropic portfolio diversity in relation to firm performance. In particular, the authors assess organizational philanthropy portfolios targeted at diverse issue categories while also examining these effects when the organization also partners with a diverse range of stakeholder groups.\u0000\u0000\u0000Design/methodology/approach\u0000The study leverages detailed company reports to collect, code and test a firm’s philanthropic behaviors based on focal issues such as community, education, environment and others. The authors also collect and analyze data on the range, type and quantity of stakeholders targeted by a firm’s philanthropic efforts. These philanthropic donations are then merged with financial data to examine the outcomes in a longitudinal analysis of over 2,000 firm-year observations.\u0000\u0000\u0000Findings\u0000The findings suggest that organizations that make focused and targeted philanthropic donations over a more generalist and broad approach realize higher performance. Furthermore, the authors find that variation across stakeholder donation amounts enhances firm performance by strategically identifying and targeting relevant stakeholder needs.\u0000\u0000\u0000Originality/value\u0000The present study expands on extant research to examine the performance implications associated with broad and general philanthropy versus targeted and narrow philanthropic efforts. Furthermore, the study provides support for a portfolio view of philanthropy to suggest organizations holistically assess, manage and leverage their efforts across issues and stakeholder groups. These findings provide additional insights into the complexities associated with corporate philanthropy portfolios while also discussing future research opportunities to enhance the outcomes associated with philanthropic activities.\u0000","PeriodicalId":507015,"journal":{"name":"Social Responsibility Journal","volume":"66 2","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-06-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141338137","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Corporate hypocrisy in the context of corporate social responsibility: a literature review 企业社会责任背景下的企业虚伪性：文献综述

Social Responsibility Journal Pub Date : 2024-06-13 DOI: 10.1108/srj-10-2022-0421

Diana Pacheco-Ortiz, Manuela Escobar-Sierra, Ana-María Suárez-Monsalve

{"title":"Corporate hypocrisy in the context of corporate social responsibility: a literature review","authors":"Diana Pacheco-Ortiz, Manuela Escobar-Sierra, Ana-María Suárez-Monsalve","doi":"10.1108/srj-10-2022-0421","DOIUrl":"https://doi.org/10.1108/srj-10-2022-0421","url":null,"abstract":"Purpose\u0000Corporate social responsibility (CSR) is going through a critical period that challenges its capacity to respond to social and environmental crises, which could be associated with the growing Corporate Hypocrisy (CH) phenomenon. This study aims to identify the theoretical perspectives of the scientific literature on CH as a contemporary phenomenon concerning CSR.\u0000\u0000Design/methodology/approach\u0000We adopted a sequential mixed-method approach in this study. First, we conducted a bibliometric analysis of the publications on the Web of Science database. Subsequently, we performed a content analysis of CH with CSR.\u0000\u0000Findings\u0000The literature review revealed two main research paths: the first deals with the perceptions of hypocrisy; the second relates to the company’s responsibility for disclosure. In addition, we found that researchers use different expressions to refer to the gap between discourse and action in organisations. Some authors suggest subtle differences between these terms, while others use them interchangeably. The causes of this phenomenon vary according to the facets of hypocrisy and the negative implications for the reputation and credibility of companies.\u0000\u0000Originality/value\u0000This study contributes to understanding the dissociation between CSR statements and practices. To this end, it combines and collates the literature on a phenomenon studied from different sides using numerous designations.\u0000","PeriodicalId":507015,"journal":{"name":"Social Responsibility Journal","volume":"18 5","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141348461","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Deconstructing the applications of CSR policies in Indian coal mining sector 解构企业社会责任政策在印度煤矿部门的应用

Social Responsibility Journal Pub Date : 2024-04-26 DOI: 10.1108/srj-12-2023-0689

Ramesh Chandra Das, Munjeti Benudhar Naidu

{"title":"Deconstructing the applications of CSR policies in Indian coal mining sector","authors":"Ramesh Chandra Das, Munjeti Benudhar Naidu","doi":"10.1108/srj-12-2023-0689","DOIUrl":"https://doi.org/10.1108/srj-12-2023-0689","url":null,"abstract":"Purpose\u0000This study aims to comprehensively analyse the implementation and effectiveness of corporate social responsibility (CSR) policies within the context of the Indian coal mining sector. Furthermore, it investigates the alignment between CSR initiatives and the unique challenges faced by the coal mining sector and examines the outcomes and impacts of these initiatives on the employees of the sector and their perspective on the situation.\u0000\u0000Design/methodology/approach\u0000This study adopts a comprehensive qualitative research method, including a review of the literature, case studies and stakeholder interviews. This study seeks to deconstruct the application of CSR policies.\u0000\u0000Findings\u0000The analysis developed a deeper understanding of the complexities surrounding CSR policies in the Indian coal mining sector, offering insights into strategies for enhancing the effectiveness and relevance of these initiatives while fostering sustainable development.\u0000\u0000Practical implications\u0000This study reveals a rich tapestry of theoretical implications and how they connect to important organisational and societal paradigms. The results of this qualitative analysis can work as a foundation for creating scales to measure the level of efficiency of CSR policies implemented by different companies. Furthermore, this study goes beyond theoretical knowledge and gives companies, regulators and communities information they can use. By looking at how CSR policies work in the real world, a road map for responsible resource extraction and community growth can be made.\u0000\u0000Originality/value\u0000The findings are unique in exploring the CSR initiatives and the unique challenges faced by the coal mining sector. This study offers insight on the employees of the sector and their perspectives on the situation and delves into the multifaceted dimensions of CSR practices.\u0000","PeriodicalId":507015,"journal":{"name":"Social Responsibility Journal","volume":"31 2","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-04-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140651964","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Corporate social responsibility activities, consumers’ trust and gender: an analysis of Islamic banks in Somalia 企业社会责任活动、消费者信任和性别：对索马里伊斯兰银行的分析

Social Responsibility Journal Pub Date : 2024-04-17 DOI: 10.1108/srj-02-2023-0076

Mohamud Said Yusuf, Khadar Ahmed Dirie, Md. Mahmudul Alam, I. Salisu

{"title":"Corporate social responsibility activities, consumers’ trust and gender: an analysis of Islamic banks in Somalia","authors":"Mohamud Said Yusuf, Khadar Ahmed Dirie, Md. Mahmudul Alam, I. Salisu","doi":"10.1108/srj-02-2023-0076","DOIUrl":"https://doi.org/10.1108/srj-02-2023-0076","url":null,"abstract":"\u0000Purpose\u0000The purpose of this study is to investigate the link between corporate social responsibility (CSR) and the amount of trust customers have in Somali Islamic banks. Furthermore, the role of gender in CSR activities and Islamic bank clientele is evaluated.\u0000\u0000\u0000Design/methodology/approach\u0000Throughout February and March 2022, 410 clients of Islamic banks in Somalia were surveyed using a questionnaire. The partial least squares approach and the structural equation model are applied to examine the data.\u0000\u0000\u0000Findings\u0000Findings indicate that all variables of CSR activities, such as social product, social legal, social needs, social environment and social employees’ responsibility, are influential and significant predictors of trust in Islamic banks in Somalia. Gender inequalities moderate the relationship between social product, social needs, social environment, social employee and trust. Conversely, only social legal responsibility was unaffected by gender differences in Somalia regarding people’s trust in Islamic banks.\u0000\u0000\u0000Practical implications\u0000A sample from a developing country such as Somalia is useful for shedding light on the outcomes of consumers’ perceptions of and trust in businesses’ CSR in the developing world. Furthermore, this study contributes to knowledge regarding CSR and how it can help the Islamic banking industry. Its findings will be useful to policymakers and regulatory bodies in the banking industry in their efforts to improve CSR.\u0000\u0000\u0000Originality/value\u0000To the best of the authors’ knowledge, this study is the first empirical investigation of its kind about the understudied relationship among customer trust, CSR efforts and gender in Somalia context. Furthermore, it investigates how gender specifically moderates CSR in the Islamic banking sector in a developing country.\u0000","PeriodicalId":507015,"journal":{"name":"Social Responsibility Journal","volume":" 12","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-04-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140691046","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0