Smart TourismPub Date : 2024-04-25DOI: 10.54517/st.v5i1.2632
Mohammad Shahidul Islam, Md Shamimul Islam
{"title":"Risk management strategies for smart hotel supply chain","authors":"Mohammad Shahidul Islam, Md Shamimul Islam","doi":"10.54517/st.v5i1.2632","DOIUrl":"https://doi.org/10.54517/st.v5i1.2632","url":null,"abstract":"In the dynamic and interconnected world of hospitality, smart hotel supply chains play a pivotal role in maintaining operational efficiency and service excellence. However, these supply chains are susceptible to many risks, including transportation disruptions, supplier insolvencies, and cybersecurity threats, which can severely impact business continuity and degrade service quality. This conceptual paper proposes a holistic framework for identifying, assessing, and mitigating supply chain risks within the context of smart hotels. By integrating advanced technologies and strategic management practices, this study aims to reinforce smart hotel supply chains against potential vulnerabilities, ensuring sustainable business operations and superior guest satisfaction. The paper explores various risk management measures and leverages supply chain management, hospitality, and cybersecurity insights to develop a robust risk management strategy tailored for smart hotels.","PeriodicalId":487376,"journal":{"name":"Smart Tourism","volume":"82 2","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-04-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140655174","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Smart TourismPub Date : 2024-04-16DOI: 10.54517/st.v5i1.2556
Franciane Pereira Gonçalves, Dárlinton Barbosa Feres Carvalho, Vinícius Figueiredo De Faria, Matheus Carvalho Viana, E. Fazzion, Fábio Corrêa
{"title":"UaiGuia: Enhancing tourist experiences in São João del-Rei, Brazil, through personalized route creation and cultural immersion","authors":"Franciane Pereira Gonçalves, Dárlinton Barbosa Feres Carvalho, Vinícius Figueiredo De Faria, Matheus Carvalho Viana, E. Fazzion, Fábio Corrêa","doi":"10.54517/st.v5i1.2556","DOIUrl":"https://doi.org/10.54517/st.v5i1.2556","url":null,"abstract":"Digital transformation is becoming increasingly essential for developing the global economy. Within this advancement framework lies the tourism industry, where the growing demand from travelers for new experiences drives the search for increasingly technological solutions. Among the many tourism segments are religious, natural, gastronomic, and cultural tourism. These, in turn, seek to offer travelers personalized options based on individual preferences and specific interests. Given the significant growth of Brazilian tourism in recent years, it seems coherent to enhance new technologies that can invigorate the sector. In this regard, this research proposes the development of a mobile application designed to assist users in creating personalized routes in the city of São João del-Rei (Brazil). The study employed design science research with software engineering methods to achieve the desired outcome. The result is the creation of the mobile application called UaiGuia, which provides a distinct approach to exploring the rich culture and tourist attractions in the city of São João del-Rei. The app’s main characteristic is allowing tourists to create routes based on their interests according to the local features. Moreover, access to cultural events, festivals, and other attractions via the application enhances the stay in the city even further, supporting a better immersion in the richness of the region’s heritage.","PeriodicalId":487376,"journal":{"name":"Smart Tourism","volume":"150 4‐5","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-04-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140698456","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Smart TourismPub Date : 2024-04-16DOI: 10.54517/st.v5i1.2561
Samikshya Poudel, Devid Kumar Basyal, Niranjan Devkota, U. R. Paudel, Purnima Lawaju, Ranjana Kumari Danuwar
{"title":"Using social exchange theory to predict residents’ perspective on factors influencing tourism development in Pokhara","authors":"Samikshya Poudel, Devid Kumar Basyal, Niranjan Devkota, U. R. Paudel, Purnima Lawaju, Ranjana Kumari Danuwar","doi":"10.54517/st.v5i1.2561","DOIUrl":"https://doi.org/10.54517/st.v5i1.2561","url":null,"abstract":"Tourism development involves sustainably creating and managing destinations, products, and services that balance economic, social, and environmental factors while meeting visitor and local community expectations. The purpose of this study is to understand the local people’s perception of tourism development in Pokhara, Nepal. An explanatory research design is used to show the cause-and-effect relationship between variables. The research was conducted using Social Exchange Theory (SET). The data was examined using both descriptive and inferential statistics. The sample size was determined to be 403 using non- probability sampling. Structured questionnaire was designed to collect the data using KOBO toolbox. Furthermore, Structure Equation Model (SEM) was as the analytical approach to process the data. Results reveal a noteworthy relationship between independent variables (such as cultural impact, social impact, environmental impact and economic impact) and dependent variable (support for tourism development). The major challenges in tourism development have been identified, including deficient infrastructure, suboptimal tourism strategies and implementation, and inadequate government oversight. Effective mitigation of these challenges necessitates the implementation of appropriate infrastructure and development initiatives, proficient governmental management, and a concerted effort to augment the quantity and quality of hotels and accommodations. The significance of cultural, social, environmental and economic impact cannot be under or overstated in the context of tourism development. Addressing major challenges, the study suggests focused efforts in enhancing infrastructure and development, adopting effective management practices, and augmenting the quantity and quality of hotels and accommodations.","PeriodicalId":487376,"journal":{"name":"Smart Tourism","volume":"359 11","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-04-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140698011","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Smart TourismPub Date : 2024-04-12DOI: 10.54517/st.v5i1.2559
José Carlos Collado-González, Alejandro Alcalá-Ordoñez, P. J. Cárdenas‐García
{"title":"Relationship between competitiveness of destinations and tourism specialization: An analysis in the digital age","authors":"José Carlos Collado-González, Alejandro Alcalá-Ordoñez, P. J. Cárdenas‐García","doi":"10.54517/st.v5i1.2559","DOIUrl":"https://doi.org/10.54517/st.v5i1.2559","url":null,"abstract":"Currently, within the tourism market, there is a significant number of destinations that offer the same product, especially in the sun and beach market, so the search for competitiveness must be the objective that allows increasing the arrival of tourists to a destination, becoming one of the main pillars on which tourism policies are based. In this context, this paper aims is to ascertain whether there exists a causal relationship between tourism competitiveness and the influx of tourists to destinations. To achieve this, the Granger causality test is utilized, employing the econometric adaptation conducted by Dumitrescu and Hurlin, utilizing a sample of 18 Mediterranean countries spanning from 2007 to 2019. From the analysis carried out, it is highlighted that there is no causal relationship from tourism competitiveness to the number of tourists received, which is an important finding in the countries of the Mediterranean coast, since tourists do not value competitiveness in these destinations.","PeriodicalId":487376,"journal":{"name":"Smart Tourism","volume":"5 5","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-04-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140710328","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Smart TourismPub Date : 2024-04-12DOI: 10.54517/st.v5i1.2543
Terry Theodore Iskandar, I. Kularatne
{"title":"Exploring Australian travellers’ satisfaction with traditional accommodations in Invercargill, New Zealand","authors":"Terry Theodore Iskandar, I. Kularatne","doi":"10.54517/st.v5i1.2543","DOIUrl":"https://doi.org/10.54517/st.v5i1.2543","url":null,"abstract":"This research studies Australian travellers’ satisfaction with traditional accommodations in Invercargill, New Zealand and the aim is to explore Australian travellers’ satisfaction with traditional accommodations in this city. This descriptive research uses content analysis based on 256 online reviews gathered from online travel platforms and analysed using quantitative and qualitative methods. The research results distinguish that Australian travellers in Invercargill were mostly couples who stayed two days or less in motels and hotels. The quantitative results indicate that most Australian travellers gave moderate satisfaction ratings, with no significant differences across different accommodation types and traveller categories. The qualitative analysis revealed that Australian travellers generally expressed satisfaction with room, service, and accommodation characteristics but identified areas for improvement, including indoor environment, bathroom, soundproofing, service quality, and certain aspects of accommodation characteristics. The study recommends that managers of traditional accommodations should make improvements based on negative feedback from Australian travellers.","PeriodicalId":487376,"journal":{"name":"Smart Tourism","volume":"59 S3","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-04-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140709701","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Incentivized adoption of smart tourism services: Host community perspective","authors":"Attambayintavida Vinodan, Sethumadhavan Meera, Mishra Shreeansh","doi":"10.54517/st.v4i2.2454","DOIUrl":"https://doi.org/10.54517/st.v4i2.2454","url":null,"abstract":"In developing nations, the success of development programs hinges on addressing stakeholder concerns. The growing popularity of smart tourism initiatives strengthens tourism infrastructure and elevates visitor experiences. Central to this development is the imperative to engage and secure the support of host communities in embracing smart tourism services. Recently, the momentum of incentivized adoption within smart tourism services has become pronounced among host communities. This research delves into the nuanced processes and outcomes of incentive adoption, shedding light on associated challenges. The study was conducted through interviews with host communities in smart cities; the study unveils that incentivized adoption spans diverse operational facets, encompassing digitalization of business, smart infrastructure development, training programs, the establishment of smart tourism centers, community-driven platforms, e-culture transition, and forward/backward linkages. The positive outcomes resulting from incentivized adoption include economic empowerment, community outreach, improved tourism infrastructure, and the enhancement of technical skills. However, challenges persist, ranging from e-safety concerns and e-literacy issues to resource constraints, cultural sensitivities, resistance to change, infrastructural gaps, and limited local involvement. This research contributes to the field by comprehensively understanding the multifaceted dynamics surrounding incentivized adoption in smart tourism, offering valuable insights for policymakers, practitioners, and researchers alike.","PeriodicalId":487376,"journal":{"name":"Smart Tourism","volume":"9 7","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139885965","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Incentivized adoption of smart tourism services: Host community perspective","authors":"Attambayintavida Vinodan, Sethumadhavan Meera, Mishra Shreeansh","doi":"10.54517/st.v4i2.2454","DOIUrl":"https://doi.org/10.54517/st.v4i2.2454","url":null,"abstract":"In developing nations, the success of development programs hinges on addressing stakeholder concerns. The growing popularity of smart tourism initiatives strengthens tourism infrastructure and elevates visitor experiences. Central to this development is the imperative to engage and secure the support of host communities in embracing smart tourism services. Recently, the momentum of incentivized adoption within smart tourism services has become pronounced among host communities. This research delves into the nuanced processes and outcomes of incentive adoption, shedding light on associated challenges. The study was conducted through interviews with host communities in smart cities; the study unveils that incentivized adoption spans diverse operational facets, encompassing digitalization of business, smart infrastructure development, training programs, the establishment of smart tourism centers, community-driven platforms, e-culture transition, and forward/backward linkages. The positive outcomes resulting from incentivized adoption include economic empowerment, community outreach, improved tourism infrastructure, and the enhancement of technical skills. However, challenges persist, ranging from e-safety concerns and e-literacy issues to resource constraints, cultural sensitivities, resistance to change, infrastructural gaps, and limited local involvement. This research contributes to the field by comprehensively understanding the multifaceted dynamics surrounding incentivized adoption in smart tourism, offering valuable insights for policymakers, practitioners, and researchers alike.","PeriodicalId":487376,"journal":{"name":"Smart Tourism","volume":"165 ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139826165","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Smart TourismPub Date : 2024-01-16DOI: 10.54517/st.v4i1.2296
Liege Ienczak, Luciana Maines da Silva, Paula Maines da Silva
{"title":"Environmentally responsible consumption by rural tourists in Rio Grande do Sul—Brazil","authors":"Liege Ienczak, Luciana Maines da Silva, Paula Maines da Silva","doi":"10.54517/st.v4i1.2296","DOIUrl":"https://doi.org/10.54517/st.v4i1.2296","url":null,"abstract":"Rural tourism consists of leisure activities in a non-urban environment. The interest in rural tourism has been growing significantly since the 1990s, as well as the rural establishments that started to offer some tourist products in rural areas. Rural tourism fosters environmental practices and can influence environmentally responsible behavior. Thus, this study aimed to identify the environmentally responsible consumption practices carried out by rural tourists. To this end, the research has a quantitative approach, made possible through a questionnaire applied to 103 rural tourists. Data collection took place between 26 November 2020, and 13 March 2021, and the data were analyzed through descriptive statistics. The main results showed that rural tourists prefer passive resources, where the tourist is a mere spectator and are motivated by recreationist, as they prefer moments of contemplation and relaxation for physical and mental recovery. In addition, rural tourists consider themselves altruistic, a behavior where the decision to act pro-environmentally is based on the costs and benefits perceived by their peers. However, they do not necessarily have sustainable behavior.","PeriodicalId":487376,"journal":{"name":"Smart Tourism","volume":"49 37","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139527634","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Smart TourismPub Date : 2023-12-11DOI: 10.54517/st.v4i1.2331
Daniela Matušíková
{"title":"Hospitality in heritage objects in Slovak conditions and its digital innovations","authors":"Daniela Matušíková","doi":"10.54517/st.v4i1.2331","DOIUrl":"https://doi.org/10.54517/st.v4i1.2331","url":null,"abstract":"The hospitality industry in the last decade has been undergoing a significant transformation towards digital tools. However, the negative effects of the pandemic did not avoid even the hospitality services provided by historical or heritage objects. The paper discusses initiatives to implement digital elements in accommodation services for heritage objects in Slovak conditions. Its main goal was to find out whether accommodation companies used digital elements before the pandemic, whether the pandemic strengthened their use, and whether the duration of the company’s operation has an impact on their implementation. The main methods were questionnaire research and the interview, which enabled the collection of primary data. Subsequently, the results were verified by selected mathematical and statistical methods. The research sample consisted of 136 accommodation companies, operating in Slovakia, regardless of category. Accommodation establishments have started using digital elements even before the pandemic appeared. Their potential future use was not significantly affected by the pandemic. Despite the surveys in which various researchers state that the pandemic intensified their implementation, this thesis was not confirmed in the domestic sample. The use of digital tools goes hand in hand with technical progress. Elements such as the pandemic strengthen their development only marginally.","PeriodicalId":487376,"journal":{"name":"Smart Tourism","volume":"5 2","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138980968","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}