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The use of mystery shopping in the measurement of service delivery 神秘购物在服务交付测量中的应用
IF 9.4 2区 管理学
Service Industries Journal Pub Date : 1998-08-01 DOI: 10.1080/02642069800000037
Alan I. Wilson
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引用次数: 118
Relationship Marketing in Corporate Legal Services 企业法律服务中的关系营销
IF 9.4 2区 管理学
Service Industries Journal Pub Date : 1998-07-01 DOI: 10.1080/02642069800000032
S. Hart, G. Hogg
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引用次数: 32
Contextualising: Technology, Relationships and Time in a Financial Services Virtual Organisation 情境化:金融服务虚拟组织中的技术、关系和时间
IF 9.4 2区 管理学
Service Industries Journal Pub Date : 1998-07-01 DOI: 10.1080/02642069800000033
K. Tyler, D. McGirr, E. Stanley
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引用次数: 15
Communicative Staging of the Wilderness Servicescape 野外服务逃生的交际阶段
IF 9.4 2区 管理学
Service Industries Journal Pub Date : 1998-07-01 DOI: 10.1080/02642069800000034
E. Arnould, Linda L. Price, P. Tierney
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引用次数: 224
The Buying Centre: Patterns of Structure and Interaction in Primary Health Care 购买中心:初级卫生保健的结构和相互作用模式
IF 9.4 2区 管理学
Service Industries Journal Pub Date : 1998-07-01 DOI: 10.1080/02642069800000030
Anugus w. Laing, S. Cotton, R. Joshi, Gordaon Mornach, Mc kee Lorna
{"title":"The Buying Centre: Patterns of Structure and Interaction in Primary Health Care","authors":"Anugus w. Laing, S. Cotton, R. Joshi, Gordaon Mornach, Mc kee Lorna","doi":"10.1080/02642069800000030","DOIUrl":"https://doi.org/10.1080/02642069800000030","url":null,"abstract":"","PeriodicalId":48173,"journal":{"name":"Service Industries Journal","volume":"134 1","pages":"20-37"},"PeriodicalIF":9.4,"publicationDate":"1998-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/02642069800000030","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"59318834","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 11
Parental Choice of Primary School: An Application of Q-Methodology 小学家长选择:q -方法论的应用
IF 9.4 2区 管理学
Service Industries Journal Pub Date : 1998-07-01 DOI: 10.1080/02642069800000036
H. Bussel
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引用次数: 21
Segmenting Financial Services Markets for Customer Relationships: A Portfolio-Based Approach 为客户关系分割金融服务市场:基于投资组合的方法
IF 9.4 2区 管理学
Service Industries Journal Pub Date : 1998-07-01 DOI: 10.1080/02642069800000031
G. Elliott, William J. Glynn
{"title":"Segmenting Financial Services Markets for Customer Relationships: A Portfolio-Based Approach","authors":"G. Elliott, William J. Glynn","doi":"10.1080/02642069800000031","DOIUrl":"https://doi.org/10.1080/02642069800000031","url":null,"abstract":"","PeriodicalId":48173,"journal":{"name":"Service Industries Journal","volume":"18 1","pages":"38-54"},"PeriodicalIF":9.4,"publicationDate":"1998-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/02642069800000031","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"59318899","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 32
Assessing the Theatrical Components of the Service Encounter: A Cluster Analysis Examination 评估服务遭遇的戏剧组成部分:聚类分析检查
IF 9.4 2区 管理学
Service Industries Journal Pub Date : 1998-07-01 DOI: 10.1080/02642069800000035
S. Grove, R. Fisk, Michael Dorsch
{"title":"Assessing the Theatrical Components of the Service Encounter: A Cluster Analysis Examination","authors":"S. Grove, R. Fisk, Michael Dorsch","doi":"10.1080/02642069800000035","DOIUrl":"https://doi.org/10.1080/02642069800000035","url":null,"abstract":"","PeriodicalId":48173,"journal":{"name":"Service Industries Journal","volume":"18 1","pages":"116-134"},"PeriodicalIF":9.4,"publicationDate":"1998-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/02642069800000035","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"59319011","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 184
The Advertising of Services: Consumer Views v. Normative Guidelines 服务广告:消费者观点与规范准则
IF 9.4 2区 管理学
Service Industries Journal Pub Date : 1998-07-01 DOI: 10.1080/02642069800000029
K. Mortimer, B. Mathews
{"title":"The Advertising of Services: Consumer Views v. Normative Guidelines","authors":"K. Mortimer, B. Mathews","doi":"10.1080/02642069800000029","DOIUrl":"https://doi.org/10.1080/02642069800000029","url":null,"abstract":"","PeriodicalId":48173,"journal":{"name":"Service Industries Journal","volume":"18 1","pages":"14-19"},"PeriodicalIF":9.4,"publicationDate":"1998-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/02642069800000029","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"59318819","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 19
Franchising Agreements in New Car Retailing: An Empirical Investigation 新车零售特许经营协议的实证研究
IF 9.4 2区 管理学
Service Industries Journal Pub Date : 1998-04-01 DOI: 10.1080/02642069800000023
O. Omar
{"title":"Franchising Agreements in New Car Retailing: An Empirical Investigation","authors":"O. Omar","doi":"10.1080/02642069800000023","DOIUrl":"https://doi.org/10.1080/02642069800000023","url":null,"abstract":"The retail distribution of new cars in the UK is controlled by a system of franchised dealerships. The relationship between the dealers and the manufacturer represents an individually agreed contract for selling new vehicles through the manufacturer'S selected dealers. Meanwhile, the number of franchised dealerships is in decline due to weak trading conditions in the UK new car market. This means that dealers have to compete for a reduced volume of new cars. This research paper empirically tests five hypotheses about the effects of incentive payments and management control on brand investment, retail level of service, and monitoring frequency of the dealer's business.It was found that high financial reward to the dealerships resulted in higher investment level in retail services. Management control costpositively affects monitoring frequency, and monitoring costs negatively affect service levels. It finds strong empirical support for the hypothesis that management control costs inversely affect manufacturer's monitoring frequency of the dealer's business. The paper analytically extended previous knowledge in management control cost relevant to new car retailing in the United Kingdom.","PeriodicalId":48173,"journal":{"name":"Service Industries Journal","volume":"18 1","pages":"144-160"},"PeriodicalIF":9.4,"publicationDate":"1998-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/02642069800000023","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"59318714","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 9
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