International Journal of Productivity and Performance Management最新文献

{"title":"Productivity in motion: a structuration theory lens and inductive analysis of MTM in engineering consulting firms","authors":"Khalil Rahi, Mira Thoumy, Muhammad Saqib","doi":"10.1108/ijppm-02-2024-0086","DOIUrl":"https://doi.org/10.1108/ijppm-02-2024-0086","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This paper explores the impact of multiple team membership (MTM) on the productivity of team members in engineering consulting firms. MTM refers to employees participating concurrently in multiple teams, a concept closely linked to projectification. Despite the fact that this concept can enhance collaboration, it also introduces coordination challenges that may negatively affect productivity.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>Through an inductive approach involving 12 semi-structured interviews with engineering consulting professionals specializing in water and energy infrastructure projects, this paper examines the factors affecting team member productivity in an MTM setting. Following the interviews, a Delphi technique was employed, engaging 16 experts to rank the factors and sub-factors identified from the interview data. This two-stage approach ensured a comprehensive and validated assessment of productivity factors.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>This study develops 8 factors process model grounded in structuration theory to explain the socio-technical mechanisms by which multiple team membership shapes productivity outcomes in engineering consulting firms specialized in water and energy infrastructure projects. Key findings surface micro-foundations, tensions in technology provisions, planning processes, and career development that inform theoretical advances and practical improvements.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This research contributes empirically insights into managing MTM in expert service contexts. Applying Giddens' structuration theory, this study reveals how agency and structures shape productivity across organizational, team, and individual levels. In practice, this study provides recommendations for improving productivity within projectified environments, mainly for team members working in an MTM environment in engineering consulting firms specializing in water and energy infrastructure projects.</p><!--/ Abstract__block -->","PeriodicalId":47944,"journal":{"name":"International Journal of Productivity and Performance Management","volume":null,"pages":null},"PeriodicalIF":3.1,"publicationDate":"2024-08-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142175337","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Ergonomic risks affecting the performance of work-from-home employees in IT industry: a comprehensive analysis","authors":"V. Kamala, S. Yamini, M. Gajanand","doi":"10.1108/ijppm-10-2023-0561","DOIUrl":"https://doi.org/10.1108/ijppm-10-2023-0561","url":null,"abstract":"PurposeThis research paper aims to provide a comprehensive analysis of the ergonomic risks faced by employees in the IT industry who work from home (WFH). With the increasing prevalence of remote work, understanding and addressing ergonomic challenges are crucial to ensure the well-being, productivity and long-term health of IT professionals.Design/methodology/approachThe data are gathered through a survey questionnaire which includes demographic factors, job-related factors, quick video display terminal (VDT) workspace evaluation factors, quick chair design usability evaluation factors and the Cornell Musculoskeletal Discomfort Questionnaire (CMDQ) in order to measure the ergonomic risks among them. The risk factors associated with each body part are determined using ordinal logistic regression.FindingsHighest occurrence of musculoskeletal disorders was observed in the neck, hip and lower back among WFH employees. By identifying and prioritizing these risks, organizations and individuals can implement effective strategies to promote a healthy and ergonomic work environment for remote IT employees.Originality/valueThis research contributes new insights that will be helpful for researchers and practitioners working in the areas of ergonomic risks, improving performance of work from home employees and provides suggestions for future research to explore and enrich the existing knowledge base.","PeriodicalId":47944,"journal":{"name":"International Journal of Productivity and Performance Management","volume":null,"pages":null},"PeriodicalIF":3.6,"publicationDate":"2024-08-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141921986","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"How and when does perceived organizational politics undermine employee performance? Examination through the lens of opportunistic silence in Indian HPDOs","authors":"Kadumbri Kriti Randev, Jatinder Kumar Jha, Keerti Shukla","doi":"10.1108/ijppm-05-2023-0235","DOIUrl":"https://doi.org/10.1108/ijppm-05-2023-0235","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>The main aim of this paper is to explore the influence mechanisms of perceived organizational politics (POP) on employee performance (EP). Drawing on the job demands-resources theory (JD-R), this paper investigates opportunistic silence (OS) as a mediating factor and job level as a moderating effect in the POP-OS-performance relationship.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>This study’s data were collected from 203 employees working in Indian high-power distance organizations (HPDOs), such as the military, police and security forces. Mediation and moderation analysis were conducted using PLS-SEM, and the moderated mediation index was calculated using Hayes PROCESS Macro.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The results indicate that OS fully mediates the POP-performance relationship – specifically, POP as a job demand activates OS, which acts as an energy/resource depleting mechanism and further deteriorates task performance. Interestingly, the overall negative influence of POP and OS on EP was stronger for employees at lower job levels than those at senior job levels.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This paper offers a unique set of findings that enrich the understanding of factors responsible for employees’ performance in the highly political environments of HPDOs. By using the lens of JD-R theory, this paper draws attention towards the tendency of employees to indulge in self-serving behaviours like OS in politically charged contexts which is detrimental to their performance and may also undermine overall organization’s productivity. Furthermore, this paper also highlights the conditional effects exerted by job level in the unique nexus of POP, OS and EP.</p><!--/ Abstract__block -->","PeriodicalId":47944,"journal":{"name":"International Journal of Productivity and Performance Management","volume":null,"pages":null},"PeriodicalIF":3.1,"publicationDate":"2024-08-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141934041","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The techno-ties that bind: how transaction-specific investment, trust and adaptive collaboration influence performance in e-commerce consortium blockchain","authors":"Sulafa Badi","doi":"10.1108/ijppm-03-2024-0198","DOIUrl":"https://doi.org/10.1108/ijppm-03-2024-0198","url":null,"abstract":"<h3>Purpose</h3>\u0000<p> Blockchains used by e-commerce consortia are a novel form of governance that facilitates coordination and collaboration among the numerous organisations that comprise e-commerce supply chains. Despite the increasing prevalence of consortium blockchain networks for e-commerce, there is a limited understanding of the economic and social dynamics that influence the behaviour of blockchain consortium members. By utilising transaction cost theory and social exchange theory, this research investigates the interplay between blockchain transaction-specific investment (BTSI), trust, adaptive collaboration (ADC) and the overall performance of supply chains in consortium blockchains</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p> A quantitative research approach was employed to collect data from a representative sample of blockchain organisations affiliated with e-commerce consortium blockchains worldwide. Following this, the data obtained from 361 participants were analysed using descriptive and inferential statistics.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p> The results of our study indicate that BTSI has a substantial impact on trust. Furthermore, trust plays a pivotal role in shaping ADC, and ADC, in turn, acts as a mediator in the relationship between trust and performance outcomes.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p> This study underlines these economic and social dynamics in the evolving context of consortium blockchain networks, offering insights into their significance within a technology-driven environment.</p><!--/ Abstract__block -->","PeriodicalId":47944,"journal":{"name":"International Journal of Productivity and Performance Management","volume":null,"pages":null},"PeriodicalIF":3.1,"publicationDate":"2024-08-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141934042","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Identifying and prioritizing the barriers to TQM implementation in food industries using group best-worst method (a real-world case study)","authors":"Mona Mohammadpour, Ahmadreza Afrasiabi, Morteza Yazdani","doi":"10.1108/ijppm-11-2023-0602","DOIUrl":"https://doi.org/10.1108/ijppm-11-2023-0602","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>In today’s age of globalization, every industry puts well-determined efforts toward surviving in the market. Industries are well aware of the fact that offering quality products and improving customer satisfaction is the strategic decision toward successful outcomes. During the recent years, food companies have undergone remarkable growth and development worldwide. In the Middle East, with a wide variety of demand and range of cultures, Iran is leading the food industries and possessed a top position of paramount importance. The present research aims to identify and prioritize barriers to implementing total quality management (TQM) in the Solico Food and Beverage Production Group (SFBPG) as a case study.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>Firstly, an initial list of barriers is prepared based on a literature review. The identified barriers are then classified into four groups namely behavioral, technical-structural, human and cultural and strategic barriers based on the viewpoint of an expert team at a well-known food company. Secondly, the barriers are prioritized by adopting a special approach to multi-criteria decision-making (MCDM) called the Group Best-Worst Method (GBWM).</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The obtained results reveal that the most substantial barriers prohibiting the successful implementation of TQM are lack of top management commitment and participation (0.334), high organizational burnout rate (0.128), instability and frequent changes of senior managers (0.123).</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>In general, this research has ranked the barriers from the most important one to the least significant instance. Additionally, this can enable managers and practitioners in the food industry to make worthy decisions and suggest multiple solutions to cope with obstacles to the successful implementation of TQM.</p><!--/ Abstract__block -->","PeriodicalId":47944,"journal":{"name":"International Journal of Productivity and Performance Management","volume":null,"pages":null},"PeriodicalIF":3.1,"publicationDate":"2024-07-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141777072","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Assessing trade supply chain vulnerability and trade participation of SMEs in India: insights from a comprehensive analysis","authors":"Tapas Sudan, Rashi Taggar","doi":"10.1108/ijppm-12-2023-0645","DOIUrl":"https://doi.org/10.1108/ijppm-12-2023-0645","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This study presents the impact of Economic Policy Uncertainty (EPU)-induced Trade Supply Chain Vulnerability (TSCV) on the Small and Medium-Sized Enterprises (SMEs) in India by leveraging the World Bank Enterprise Survey data for 2014 and 2022. Applying econometric techniques, it examines firm size’ influence on productivity and trade participation, providing insights for enhancing SME resilience and trade participation amid uncertainty.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>The econometric techniques focus on export participation, along with variables such as total exports, firm size, productivity, and capital intensity. It addresses crucial factors such as the direct import of intermediate goods and foreign ownership. Utilizing the Cobb-Douglas production function, the study estimates Total Factor Productivity, mitigating endogeneity and multicollinearity through a two-stage process. Besides, the study uses a case study of North Indian SMEs engaged in manufacturing activities and their adoption of mitigation strategies to combat unprecedented EPU.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Results reveal that EPU-induced TSCV reduces exports, impacting employment and firm size. Increased productivity, driven by technological adoption, correlates with improved export performance. The study highlights the negative impact of TSCV on trade participation, particularly for smaller Indian firms. Moreover, SMEs implement cost-based, supplier-based, and inventory-based strategies more than technology-based and risk-based strategies.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>Policy recommendations include promoting increased imports and inward foreign direct investment to enhance small firms’ trade integration during economic uncertainty. Tailored support for smaller firms, considering their limited capacity, is crucial. Encouraging small firms to engage in international trade and adopting diverse SC mitigation strategies associated with policy uncertainty are vital considerations.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This study explores the impact of EPU-induced TSCV on Indian SMEs’ trade dynamics, offering nuanced insights for policymakers to enhance SME resilience amid uncertainty. The econometric analysis unveils patterns in export behavior, productivity, and factors influencing trade participation during economic uncertainty.</p><!--/ Abstract__block -->","PeriodicalId":47944,"journal":{"name":"International Journal of Productivity and Performance Management","volume":null,"pages":null},"PeriodicalIF":3.1,"publicationDate":"2024-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141777073","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Performance measurement and critical success factors: a case study of a national health service","authors":"Alberto Sardi, Enrico Sorano, Vania Tradori, Paolo Ceruzzi","doi":"10.1108/ijppm-05-2023-0238","DOIUrl":"https://doi.org/10.1108/ijppm-05-2023-0238","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>The process of performance measurement provides support to company management to achieve the objectives established in strategic planning. Through the definition of critical success factors and related key performance indicators, performance measurement verifies the gap between planned objectives and the results achieved, informing the responsible bodies to enable them to evaluate performance and, if necessary, implement improvement actions. Although many types of companies adopt performance measurement, this process is challenging when applied to national health services. This paper aims to identify the evolution of performance measurement and the critical success factors of national health services.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>The authors conducted an explorative case study of a leading national health service to delineate the evolutionary path of performance measurement and the main critical success factors.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The results indicate a significant increase in the maturity of performance measurement of a national health service that has been motivated by international reforms and national regulations. This research highlights performance measurement features such as a balanced set of metrics, targets, and incentives linked to strategic objectives and regular and frequent performance reviews. Furthermore, it identifies the performance measurement model of a leading national health service.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>The evolution of performance measurement and numerous critical success factors of national health services are described; the critical success factors cover a wide range of financial to operational aspects such as patient safety, organizational appropriateness, and clinical appropriateness.</p><!--/ Abstract__block -->","PeriodicalId":47944,"journal":{"name":"International Journal of Productivity and Performance Management","volume":null,"pages":null},"PeriodicalIF":3.1,"publicationDate":"2024-07-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141872326","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Voluntary presenteeism: through the lens of employee engagement","authors":"Preeti S. Rawat, Shiji Lyndon, Shivali Darvekar","doi":"10.1108/ijppm-09-2023-0465","DOIUrl":"https://doi.org/10.1108/ijppm-09-2023-0465","url":null,"abstract":"PurposeThe purpose of the study is to give a new perspective to presenteeism. Traditionally, there are two approaches to it. In our study, we have tried to empirically prove that there is a third approach to looking at presenteeism from the lens of employee engagement.Design/methodology/approachThe research design used a mixed-method approach and was carried out in two parts. In Part I of the study, survey research was carried out to study presenteeism. In part II, a vignette on presenteeism was designed to study whether respondents exhibit presenteeism more in a crisis than other modes of handling the situation.FindingsThe findings from Study 1 showed that high employee engagement led to high presenteeism. Study 2 showed that in crisis situation employee engagement led to voluntary presenteeism in the form of work–from–home as the most preferred response.Research limitations/implicationsThe study's limitations were the small sample size and cross-sectional survey research design. The same was offset by using the vignette study to show the relationship between employee engagement and presenteeism.Practical implicationsVoluntary presenteeism is different from forced presenteeism and often is a mark of engaged behaviour of employees.Social implicationsIf work-from-home when sick is managed correctly and supported with adequate resources, attending work during illness can benefit health and performance in the long run.Originality/valueThe study provides a unique perspective on presenteeism in general and voluntary presenteeism in particular.","PeriodicalId":47944,"journal":{"name":"International Journal of Productivity and Performance Management","volume":null,"pages":null},"PeriodicalIF":3.6,"publicationDate":"2024-07-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141642730","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Towards a sustainable workplace: investigating workplace cyberbullying and its relationship with employee wellbeing and intention to stay in remote and hybrid work settings","authors":"Nimitha Aboobaker, V. Shanujas","doi":"10.1108/ijppm-12-2023-0662","DOIUrl":"https://doi.org/10.1108/ijppm-12-2023-0662","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>The advent of information and communication technologies in workplace settings has broadened the range of bullying behaviours that can manifest in the digital realm. However, there is a lack of knowledge concerning the impact of situational factors on employees' perceived cyberbullying within the workplace framework. Broadly, this study aims to investigate the effects of workplace cyberbullying on employees' wellbeing at work and their intention to stay with the organization, across two groups of employees: those who work in a fully remote mode and those employed in hybrid work arrangements.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>The current descriptive and time-lagged study was conducted among a sample of 373 employees who work in the information technology sector in India, in either fully-remote or hybrid mode. The study utilized self-report questionnaires, which employed previously validated questionnaires. The hypotheses were tested using structural equation modelling and multi-group analysis using IBM SPSS, AMOS, and STATs Tools Package.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The results demonstrate that cyberbullying negatively affects wellbeing at work and employees' intentions to stay with the organization. Remote-work employees experienced higher effects of workplace cyberbullying on their wellbeing at work. Also, the indirect effect of wellbeing at work was more pronounced and influential among remote work employees than hybrid work employees, suggesting the need for tailored support and resources for remote workers. Multi-group analysis across employees working in remote and hybrid work arrangements revealed that the relationship between workplace cyber-bullying and wellbeing at work is statistically stronger for remote-work employees.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This study represents a novel approach to developing and evaluating a theoretical model that explores the relationship between workplace cyberbullying, wellbeing at work, and the intention to stay with the organization within the context of remote/hybrid work arrangements. The findings offer theoretical and practical implications regarding the impact of workplace cyberbullying on job outcomes and aim to bridge a gap in current research. Particularly, the study highlights the positive outcomes of hybrid work over remote work and offers recommendations to mitigate the negative experiences among employees who work remotely.</p><!--/ Abstract__block -->","PeriodicalId":47944,"journal":{"name":"International Journal of Productivity and Performance Management","volume":null,"pages":null},"PeriodicalIF":3.1,"publicationDate":"2024-07-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141584590","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Investigation of compulsory citizenship behavior in the organizational citizenship behavior nomological network","authors":"Kimberly E. O'Brien, Rachel T. Pohlman, Krystal N. Roach","doi":"10.1108/ijppm-03-2023-0135","DOIUrl":"https://doi.org/10.1108/ijppm-03-2023-0135","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>Organizational citizenship behavior (OCB) was initially described as discretionary behavior not formally rewarded by the organization. However, empirical evidence has indicated that many non-task behaviors are compulsory and contribute to performance evaluation, leading to research on nondiscretionary OCB (e.g. compulsory citizenship, citizenship pressure). It is unclear whether these behaviors are best described as OCB, in-role behavior or a separate construct. The goal of the current study is to determine the conceptual and measurement overlap between OCB and nondiscretionary OCB.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>In a quantitative survey design, we collected multiphasic data from 315 employees to provide evidence for the convergent/divergent validity of compulsory citizenship behavior within the OCB nomological network and separate from in-role behavior. </p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The results support a unique contribution of compulsory citizenship behavior to the operationalization of OCB by emphasizing the employees’ perceptions of whether they perform OCB autonomously.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This research shows a distinction that should be recognized in future research, as existing OCB theories may only apply to discretionary OCB, such that compelled citizenship is not OCB. This would explain why compulsory OCB incurs less benefits than other forms of externally-motivated (i.e. impression management) OCB.</p><!--/ Abstract__block -->","PeriodicalId":47944,"journal":{"name":"International Journal of Productivity and Performance Management","volume":null,"pages":null},"PeriodicalIF":3.1,"publicationDate":"2024-07-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141584589","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}