发布求助
文献互助 智能选刊 最新文献

Journal of Finance and Business Digital最新文献

筛选
英文 中文
The Influence of E-Recovery Service Quality and E-Service Quality on Loyalty through Tokopedia Customer Satisfaction 通过Tokopedia客户满意度研究E-Recovery服务质量和E-Service质量对忠诚度的影响
Journal of Finance and Business Digital Pub Date : 2023-09-30 DOI: 10.55927/jfbd.v2i3.5958
None Ike Puspitayanti, None Sunarno, None Mochamad Edris
{"title":"The Influence of E-Recovery Service Quality and E-Service Quality on Loyalty through Tokopedia Customer Satisfaction","authors":"None Ike Puspitayanti, None Sunarno, None Mochamad Edris","doi":"10.55927/jfbd.v2i3.5958","DOIUrl":"https://doi.org/10.55927/jfbd.v2i3.5958","url":null,"abstract":"Based on the results of the analysis and discussion, the conclusions in this research are as follows: (1) E-Recovery Service Quality has a positive and significant effect on customer satisfaction at the Tokopedia Marketplace; (2) E-Service Quality has a positive and significant effect on customer satisfaction at the Tokopedia Marketplace (3) E-Recovery Service Quality has a positive and significant effect on customer loyalty at the Tokopedia Marketplace; (4) E-Service Quality has a positive and significant effect on customer loyalty to the Tokopedia Marketplace: (5) Customer satisfaction has a positive and significant effect on customer loyalty to the Tokopedia Marketplace.","PeriodicalId":477441,"journal":{"name":"Journal of Finance and Business Digital","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135032187","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Improving Employee Performance through a Competency Perspective, Non-Physical Work Environment, Job Satisfaction, and Work Motivation Using Fishbone Analysis at the Pati District Health Service 基于鱼骨分析的胜任力视角、非物质工作环境、工作满意度和工作动机对员工绩效的改善
Journal of Finance and Business Digital Pub Date : 2023-09-30 DOI: 10.55927/jfbd.v2i3.5961
None Ummi Nur Latifah, None Sunarno, None Mamik Indaryani
{"title":"Improving Employee Performance through a Competency Perspective, Non-Physical Work Environment, Job Satisfaction, and Work Motivation Using Fishbone Analysis at the Pati District Health Service","authors":"None Ummi Nur Latifah, None Sunarno, None Mamik Indaryani","doi":"10.55927/jfbd.v2i3.5961","DOIUrl":"https://doi.org/10.55927/jfbd.v2i3.5961","url":null,"abstract":"This research aims to analyze employee performance problems at the Pati District Health Service; analyze the causes that arise and the consequences in each perspective, namely the competency perspective, non-physical work environment, job satisfaction, and employee work motivation; analyzing supporting factors and inhibiting factors for improving employee performance; develop strategies to improve employee performance. This type of research is a descriptive approach, collecting in-depth interviews with 15 informants. Analysis method using the Fishbone approach. The results of the research concluded that performance problems were job placements that did not match their competencies. The Competency Perspective is due to lack of training, limited access to knowledge and developments in the health sector.","PeriodicalId":477441,"journal":{"name":"Journal of Finance and Business Digital","volume":"67 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135031605","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Effect of E-Trust and E-Recovery on Loyalty through Consumer Satisfaction of Shopee Users in Pati Regency 电子信任和电子回复对帕蒂百货商店顾客满意度忠诚度的影响
Journal of Finance and Business Digital Pub Date : 2023-09-30 DOI: 10.55927/jfbd.v2i3.5959
None Dyah Ayu Fitriana, None Mochamad Edris, None Sunarno
{"title":"The Effect of E-Trust and E-Recovery on Loyalty through Consumer Satisfaction of Shopee Users in Pati Regency","authors":"None Dyah Ayu Fitriana, None Mochamad Edris, None Sunarno","doi":"10.55927/jfbd.v2i3.5959","DOIUrl":"https://doi.org/10.55927/jfbd.v2i3.5959","url":null,"abstract":"This research aims to analyze the influence of e trust and e recovery on loyalty through consumer satisfaction of shopee users in Pati Regency. The data collection method uses a questionnaire. The results of the research conclude that (1) E trust has a positive and significant effect on satisfaction of Shopee users in Pati Regency (2) E recovery has a positive and significant effect on satisfaction of Shopee users in Pati Regency (3) E trust has a positive and significant effect on loyalty in Shopee users in Pati Regency (4) e recovery has a positive and significant effect on loyalty of Shopee users in Pati Regency (5) Satisfaction has a positive and significant effect on loyalty of Shopee users in Pati Regency.","PeriodicalId":477441,"journal":{"name":"Journal of Finance and Business Digital","volume":"36 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135031844","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Human Resource Empowerment Viewed from the Perspective of Education, Experience, Skills, Security using Fishbone Analysis (Case Study of Grocery Traders in Pati Regency) 教育、经验、技能、安全视角下的人力资源赋权——基于鱼骨分析(以帕蒂县杂货商为例)
Journal of Finance and Business Digital Pub Date : 2023-09-30 DOI: 10.55927/jfbd.v2i3.5963
None Yuningtyas Kartikawati, None Supriyono, None Sunarno
{"title":"Human Resource Empowerment Viewed from the Perspective of Education, Experience, Skills, Security using Fishbone Analysis (Case Study of Grocery Traders in Pati Regency)","authors":"None Yuningtyas Kartikawati, None Supriyono, None Sunarno","doi":"10.55927/jfbd.v2i3.5963","DOIUrl":"https://doi.org/10.55927/jfbd.v2i3.5963","url":null,"abstract":"This study aims to determine the empowerment of human resources in terms of the perspective of education, experience, skills, safety for grocery traders in Pati Regency. This type of research is qualitative by using fishbone analysis. The research sample was 5 informants (informants) who were selected based on holding positions for more than 2 years, having sufficient time to be interviewed and willing to become informants. Data were collected by interviews and analyzed qualitatively using the fishbone method (cause and effect). The results obtained from the Empowerment of Human Resources from an educational perspective include education levels, knowledge of information technology, written communication, and knowledge of human resource development.","PeriodicalId":477441,"journal":{"name":"Journal of Finance and Business Digital","volume":"36 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135031836","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Analysis of the Influence of Product Quality, Service Quality and Company Image on Customer Loyalty through Customer Satisfaction as an Intervening Variable at PT BPR BKK Lasem (Perseroda) 以顾客满意为中介变量分析产品质量、服务质量和公司形象对顾客忠诚的影响
Journal of Finance and Business Digital Pub Date : 2023-09-30 DOI: 10.55927/jfbd.v2i3.5964
None Herry Setyo Nugroho, None Mochamad Edris, None Sutono
{"title":"Analysis of the Influence of Product Quality, Service Quality and Company Image on Customer Loyalty through Customer Satisfaction as an Intervening Variable at PT BPR BKK Lasem (Perseroda)","authors":"None Herry Setyo Nugroho, None Mochamad Edris, None Sutono","doi":"10.55927/jfbd.v2i3.5964","DOIUrl":"https://doi.org/10.55927/jfbd.v2i3.5964","url":null,"abstract":"This research aims to analyze the influence of product quality, service quality, company image on customer satisfaction and to analyze the influence of product quality, service quality, company image on customer loyalty. customer loyalty of PT BPR BKK Lasem (Perseroda. The population of this research is 57,196 customers, consisting of 54,468 savings customers and 2,728 deposit customers. And the technique used is purposive sampling with a sampling number of 155 respondents. The data analysis method in this research can shows a model that explains the simultaneous relationship between variables. Data analysis in research uses the Strutural Equation Modeling (SEM) program. Conclusions from research on product quality, service quality, company image have a positive and significant effect on customer satisfaction at PT BPR BKK Lasem (Perseroda) .","PeriodicalId":477441,"journal":{"name":"Journal of Finance and Business Digital","volume":"67 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135031839","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Supply Chain Risk Analysis on Koi Fish Cultivation Business in Sumberdodol Village, Panekan District, Magetan Regency 马吉丹县Panekan区Sumberdodol村锦鲤养殖业务供应链风险分析
Journal of Finance and Business Digital Pub Date : 2023-09-29 DOI: 10.55927/jfbd.v2i3.5037
None Buyung Purnomo Waluyo, None R. Sugeng Rahardjo, None Jefri Putri Nugraha
{"title":"Supply Chain Risk Analysis on Koi Fish Cultivation Business in Sumberdodol Village, Panekan District, Magetan Regency","authors":"None Buyung Purnomo Waluyo, None R. Sugeng Rahardjo, None Jefri Putri Nugraha","doi":"10.55927/jfbd.v2i3.5037","DOIUrl":"https://doi.org/10.55927/jfbd.v2i3.5037","url":null,"abstract":"Indonesia has various sectors that make an important contribution to its development, one of which is the fishing industry. Koi fish is a type of fish that is cultivated in Indonesia. Risk management is important for controlling risks that may occur by identifying risks and risk causes, risk categories and possible risk responses. Risk management is carried out to reduce the possibility of risk impact on this project. The House of Risk (HOR) method is used to identify risk events and risk agents and design mitigation to address the causes of these risks. This study identified 10 risk events and 16 risk drivers through the project. The priority risks addressed are A1 (ineffective financial management) and A7 (long-term material shortage) with 4 recommended mitigation actions.","PeriodicalId":477441,"journal":{"name":"Journal of Finance and Business Digital","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135294008","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Analysis of Financial Reports in Assessing Financial Performance using the Common Size Method at PT Telkom Indonesia (Persero) Tbk. 使用通用规模法评估印尼PT电信(Persero) Tbk财务业绩的财务报告分析。
Journal of Finance and Business Digital Pub Date : 2023-09-29 DOI: 10.55927/jfbd.v2i3.5889
None Raden Faiz Mustofa, None Susy Hambani, None Maria Magdalena
{"title":"Analysis of Financial Reports in Assessing Financial Performance using the Common Size Method at PT Telkom Indonesia (Persero) Tbk.","authors":"None Raden Faiz Mustofa, None Susy Hambani, None Maria Magdalena","doi":"10.55927/jfbd.v2i3.5889","DOIUrl":"https://doi.org/10.55927/jfbd.v2i3.5889","url":null,"abstract":"The aim of this research is to analyze and evaluate the financial condition of PT. Telkom Indonesia Tbk. From a financial perspective, what are the conditions for the period 2017 to 2021. The descriptive method with a comparative approach is used in this research to obtain and obtain answers to the problems currently being researched by describing the company's financial performance. in the 2017 – 2021 reporting year using the Common Size technique. The results of the research show that financial performance according to the common size is quite good because the average composition of the amount of debt is a smaller percentage compared to capital in the company's operational fund allocation and in terms of PT's profit and loss. Telkom Indonesia Tbk. from 2017 to 2021 it continued to generate profits every year, the decline in 2018 was due to an increase in expenses.","PeriodicalId":477441,"journal":{"name":"Journal of Finance and Business Digital","volume":"44 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135294897","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Influence of Visual Merchandising and Store Layout on Company Performance in Matahari Department 马塔哈里百货视觉营销与店面布局对公司绩效的影响
Journal of Finance and Business Digital Pub Date : 2023-09-05 DOI: 10.55927/jfbd.v2i3.5782
None I Gede Surya Nugraha, None Ni Ketut Purnawati
{"title":"The Influence of Visual Merchandising and Store Layout on Company Performance in Matahari Department","authors":"None I Gede Surya Nugraha, None Ni Ketut Purnawati","doi":"10.55927/jfbd.v2i3.5782","DOIUrl":"https://doi.org/10.55927/jfbd.v2i3.5782","url":null,"abstract":"The entry of digitalization into the business world (e-commerce) in the past decade has become a serious challenge for retail store owners (offline stores) in Indonesia. Because, e-commerce provides efficient time and convenience in choosing the goods needed, which in turn makes people start leaving retail stores in fulfilling their life needs. However, not a few consumers are dissatisfied with e-commerce services between the expected products and those received. This study aims to determine the effect of visual merchandising and store layout on the performance of Matahari Department Store. The analytical method used is multiple linear regression with the t test. The results showed that store layout had a significant positive effect on company performance and visual merchandising had a significant positive effect on company performance.","PeriodicalId":477441,"journal":{"name":"Journal of Finance and Business Digital","volume":"177 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135363642","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
首页 上一页
0
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整，为了账户安全，请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
现在去查看 取消
×
提示
确定
请完成安全验证×
相关产品
×
本文献相关产品
联系我们：info@booksci.cn Book学术提供免费学术资源搜索服务，方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号：604180095
Book学术官方微信
小红书