Journal of Education, Humaniora and Social Sciences最新文献

Implementasi Kebijakan Pelayanan 24/7 dalam Meningkatkan Pelayanan Pengguna Jasa pada Kantor Pengawasan dan Pelayanan Bea dan Cukai Tipe Madya Pabean Belawan 24/7的服务政策实施，以改善监管办公室和关税部门的服务用户服务

Journal of Education, Humaniora and Social Sciences Pub Date : 2023-05-24 DOI: 10.34007/jehss.v5i4.1681

Darwin Martua Sinaga, Budi Hartono, Ina Triesna Budiani

{"title":"Implementasi Kebijakan Pelayanan 24/7 dalam Meningkatkan Pelayanan Pengguna Jasa pada Kantor Pengawasan dan Pelayanan Bea dan Cukai Tipe Madya Pabean Belawan","authors":"Darwin Martua Sinaga, Budi Hartono, Ina Triesna Budiani","doi":"10.34007/jehss.v5i4.1681","DOIUrl":"https://doi.org/10.34007/jehss.v5i4.1681","url":null,"abstract":"The issuance of Minister of Finance Decree Number 504/PMK.04/2009 on 24-Hour Customs Service and 7-Day Customs Office at Certain Ports accommodates customs services to facilitate importers or exporters in submitting customs documents in order to obtain service certainty so that imported or exported goods can be served. However, some obstacles related to 24/7 services were found which may cause user satisfaction to be less than optimal. This study aims to determine the implementation of the 24/7 Service Policy and the factors affecting its implementation at the Belawan Customs and Excise Supervision and Service Office in North Sumatra. The method used is descriptive qualitative with data collection conducted through observation, interviews, and documentation. The data analysis techniques used are data collection, data reduction, data presentation, and conclusion drawing. Based on the results of the study, it is known that the implementation of the 24/7 Service Policy in improving user services at the Belawan Customs and Excise Supervision and Service Office, North Sumatra, still needs improvement due to communication, resources, and bureaucratic structure that have not been running well, influenced by factors such as Standard Operating Procedures (SOP), widespread fragmentation, limited socialization, and officer competence. Meanwhile, the implementation is supported by disposition influenced by factors such as facilities, authority, and performance contracts.","PeriodicalId":475994,"journal":{"name":"Journal of Education, Humaniora and Social Sciences","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135139845","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Analisis Kualitas Pelayanan Pembayaran Pajak Kendaraan Bermotor di Kantor Sistem Administrasi Manunggal Satu Atap (Samsat) Kota Lima Puluh Kabupaten Batu Bara Provinsi Sumatera Utara 北苏门答腊50个煤炭区市政市政市政办公室Manunggal行政系统(Samsat)的机动车缴税服务质量分析

Journal of Education, Humaniora and Social Sciences Pub Date : 2023-05-18 DOI: 10.34007/jehss.v5i4.1691

Ahmad Fachrizal, Isnaini Isnaini, Adam Adam

{"title":"Analisis Kualitas Pelayanan Pembayaran Pajak Kendaraan Bermotor di Kantor Sistem Administrasi Manunggal Satu Atap (Samsat) Kota Lima Puluh Kabupaten Batu Bara Provinsi Sumatera Utara","authors":"Ahmad Fachrizal, Isnaini Isnaini, Adam Adam","doi":"10.34007/jehss.v5i4.1691","DOIUrl":"https://doi.org/10.34007/jehss.v5i4.1691","url":null,"abstract":"The purpose of this research is to examine and analyze the quality of vehicle tax payment services and the factors that hinder the services at the Samsat Lima Puluh office in Batu Bara District, North Sumatra Province. The research method used is a qualitative approach with a descriptive design. Data collection techniques used were interviews, observations, and documentation. The research was conducted at the Samsat Lima Puluh office. The data sources used were primary and secondary data. The results of the study show that the quality of vehicle tax payment services at Samsat Lima Puluh is not yet optimal in terms of responsiveness, physical evidence, and empathy aspects. The problems related to vehicle tax payment services are due to the lack of understanding of the community (taxpayers) regarding administrative processes such as incomplete paperwork and inadequate supporting documents. Additionally, the waiting room is uncomfortable due to insufficient air conditioning, inadequate seating arrangements, and insufficient tables for filling out registration forms, resulting in taxpayers having to stand in long queues. Furthermore, the timeliness of service completion is not appropriate due to unresponsive personnel and a lack of personnel at the Samsat Lima Puluh office.","PeriodicalId":475994,"journal":{"name":"Journal of Education, Humaniora and Social Sciences","volume":"113 4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135812463","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Quali Coffee Roastery: Asesmen Alienasi Budaya Organisasi Pemanggang Kopi Gelombang Ketiga berbasis Kapitalis/Laba Quali Coffee Roastery:文化变相组织，以资本家/利润为基础的第三波咖啡浪潮

Journal of Education, Humaniora and Social Sciences Pub Date : 2023-05-11 DOI: 10.34007/jehss.v5i4.1753

Buhaira Iza

引用次数: 0

Peran Mediator Dinas Pemberdayaan Perempuan Dan Perlindungan Anak Provinsi Sumatera Utara Dalam Penyelesaian Diskriminasi Dan Penelantaran Anak Akibat Perceraian Orangtua 苏门答腊省北部妇女赋权和儿童保护机构在解决父母离婚后的歧视和遗弃儿童方面的作用

Journal of Education, Humaniora and Social Sciences Pub Date : 2023-02-28 DOI: 10.34007/jehss.v5i3.1598

Syarifuddin Syarifuddin, Ida Nadhirah

{"title":"Peran Mediator Dinas Pemberdayaan Perempuan Dan Perlindungan Anak Provinsi Sumatera Utara Dalam Penyelesaian Diskriminasi Dan Penelantaran Anak Akibat Perceraian Orangtua","authors":"Syarifuddin Syarifuddin, Ida Nadhirah","doi":"10.34007/jehss.v5i3.1598","DOIUrl":"https://doi.org/10.34007/jehss.v5i3.1598","url":null,"abstract":"The purpose of this study was to determine the role of mediators in resolving parental conflicts which result in children becoming victims of discrimination and neglect as a result of divorce. This type of research is normative juridical through the approach of statutory regulations, as well as legal principles. The nature of this research is analytical descriptive, namely describing the problems that occur next, discussed and analyzed. Sources of data obtained from secondary data through government publications / websites and data collection tools are carried out through documents or data from the Office of Women's Empowerment and Child Protection of North Sumatra Province, the data analysis used is qualitative analysis. The role of the mediator is to prioritize the rights interests of the child over the interests of the parents. In the mediation process, the role of the mediator is as a formality for the parties to be able to proceed to the legal process in order to convict one of the parties. In addition, the mediator cannot force the parties to carry out or enforce the court's decision due to the parties' perception that the authority to execute court decisions including child custody lies in the court, and not in the Office of Women's Empowerment and Child Protection of North Sumatra Province. The mediator's efforts provide education to the parties that mediation is a tool in law enforcement in the police.","PeriodicalId":475994,"journal":{"name":"Journal of Education, Humaniora and Social Sciences","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-02-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135677443","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0