{"title":"Mobile Banking in Madagascar: Potential Benefits and Challenges","authors":"Maminiaina Heritiana Sedera Rakotoarisoa, Ravoaja Hajaina","doi":"10.56741/jmsd.v2i03.452","DOIUrl":"https://doi.org/10.56741/jmsd.v2i03.452","url":null,"abstract":"The existence of mobile banking promotes financial inclusiveness and upgrades the financial literacy of individuals. Mobile banking has drastically grown in the decades both in developed and developing nations. This fast pace of growth is a result of raising various types of products and services related to mobile money for users. In this work, we present additional information that needs to be understood about mobile banking in the context of Madagascar, Africa. The aim of this paper is to provide an overview of the potential benefits and challenges faced in adopting mobile banking. Understanding the current issues of mobile banking contributes to the advancement of theory and scientific knowledge in banking and finance. In addition to the contribution of this work to the literature on mobile banking, this yields insightful and comprehensive knowledge for the government, central banks, commercial banks, and other financial institutions in forming new strategies to improve the financial system and cope with technological advancement.","PeriodicalId":473245,"journal":{"name":"Journal of Management Studies and Development","volume":"2017 17","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135813328","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Banks’ Strategic International Expansion: Evidence from Africa","authors":"Lucas Elumah","doi":"10.56741/jmsd.v2i03.407","DOIUrl":"https://doi.org/10.56741/jmsd.v2i03.407","url":null,"abstract":"This study identified the strategies adopted by banks in Africa to gain access to international markets and why banks establish foreign operations. Twenty-two African banks were selected to examine the entry mode and number of foreign outlets. The study affirmed that most African banks expanded their operations internationally via acquisitions and strategic alliances. At the same time, the motive for expansion is linked to market development to serve customers operating in overseas markets, government policies, and strategic knowledge sourcing. Furthermore, some reasons identified include expanding operations, defensive expansion, and protecting existing bank client relations. The study recommends that African banks should strive to adapt different internationalisation strategies primarily driven by their desire to gain knowledge.","PeriodicalId":473245,"journal":{"name":"Journal of Management Studies and Development","volume":"123 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136253200","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Determinants of Bribery and Corruption in Public Service Delivery: A Case Study in Nepal","authors":"Ganesh Raj Joshi, Rameshwor Dangal","doi":"10.56741/jmsd.v2i03.392","DOIUrl":"https://doi.org/10.56741/jmsd.v2i03.392","url":null,"abstract":"Bribery is a multi-faceted phenomenon prevalent in Nepal's public service delivery. The amount of bribe provided differs by type and nature of services. This paper aims to assess the level of corruption in Nepal. It analyses the additional amount the service receivers supplied to the public officials and their determinants using logistic regression. It uses cross-sectional data collected by the Commission for Investigation of Abuse of Authority in 2017 from 1668 service receivers who received service out of 3400 applicants seeking different public services. It is revealed that the CPI score is 34, which indicates that the level of corruption is high in Nepal. Among the service receivers, 39% provided bribes to public officials and used intermediaries to complete their work, increasing public service costs. Analysing the determinants of giving fixes shows that gender, education, number of times visiting public offices, perception about the staff behaviour, age and the occupation of the service receiver were significant variables. These findings imply that it is crucial to promote integrity and accountability among public officials by enforcing and monitoring the compliance mechanism and providing different benefits to motivate them to deliver quality services on time. It is equally essential to develop transparent approaches and tools for service delivery.","PeriodicalId":473245,"journal":{"name":"Journal of Management Studies and Development","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135620861","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Ferra Heriana, Mentiana Sibarani, Roland Y.H. Silitonga, Dhany Heryanto
{"title":"Mapping Brand Equity and Service Quality Perceptions","authors":"Ferra Heriana, Mentiana Sibarani, Roland Y.H. Silitonga, Dhany Heryanto","doi":"10.56741/jmsd.v2i03.356","DOIUrl":"https://doi.org/10.56741/jmsd.v2i03.356","url":null,"abstract":"This study aims to create a map of brand equity and service quality perceptions of Bank C relative to four other banks in Indonesia, namely Bank KBMI Category 3. Customer perception maps were constructed by asking customers to provide overall similarity ratings for Brand Equity and Service Quality pairs on a metric scale. The study included Bank A, Bank B, Bank C, Bank D, and Bank E customers in Indonesia. One hundred eight respondents were sampled using the Exploratory Factor Analysis (EFA) method, which groups many variables into several factors with similar characteristics. Additionally, the Multidimensional Scaling (MDS) method was used, a data analysis technique used to explore the data structure based on similarities or dissimilarities. Based on the analysis results, it was found that according to the perceptions of Bank C customers, the bank scored low in the Reliability factor. At the same time, Bank B had the lowest scores in Brand Loyalty and Brand Awareness factors. This indicates that the strengths of both banks lie in these factors. Subsequently, Bank A, Bank E, and Bank D followed in sequential order.","PeriodicalId":473245,"journal":{"name":"Journal of Management Studies and Development","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136338293","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Samson Imoni, Ebenezer Ogirima Akande, Victoria Hassana Jiya, Collins Onuzulike, Michael Toryila Tiza
{"title":"A Comprehensive Review of Engineering, Procurement, and Construction in Nigeria","authors":"Samson Imoni, Ebenezer Ogirima Akande, Victoria Hassana Jiya, Collins Onuzulike, Michael Toryila Tiza","doi":"10.56741/jmsd.v2i03.382","DOIUrl":"https://doi.org/10.56741/jmsd.v2i03.382","url":null,"abstract":"This study focuses on the challenges and prospects of engineering procurement in Nigeria. The research examines the existing literature on engineering procurement practices, identifies gaps in knowledge, and explores potential areas for improvement. Through a comprehensive review, key findings emerge, highlighting limited research specific to engineering procurement in Nigeria and a lack of empirical studies on project performance and outcomes. Moreover, the literature review reveals a need for more research on engineering procurement projects' socio-economic and environmental impacts. The implications of these findings underscore the need for targeted research, enhanced data collection, and monitoring mechanisms to evaluate project performance accurately. Additionally, the study emphasises the importance of considering the broader socio-economic and environmental implications for sustainable development. Overall, this study serves as a foundation for advancing the understanding of engineering procurement in Nigeria and offers insights for policy-makers, researchers, and practitioners in the field.","PeriodicalId":473245,"journal":{"name":"Journal of Management Studies and Development","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136338295","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Ma. Eleanor L. Astibe, Abegail D. Bermal, Jasmin C. Delatado, Antonette B. Marjolino, Mariel N. Uvero, Marites A. Bermal
{"title":"Job Satisfaction of Academic Employees of Camarines Sur Polytechnic Colleges","authors":"Ma. Eleanor L. Astibe, Abegail D. Bermal, Jasmin C. Delatado, Antonette B. Marjolino, Mariel N. Uvero, Marites A. Bermal","doi":"10.56741/jmsd.v2i03.349","DOIUrl":"https://doi.org/10.56741/jmsd.v2i03.349","url":null,"abstract":"The study aims to determine the Job Satisfaction of the academic employees of Camarines Sur Polytechnic Colleges. It seeks to determine the profile of the respondents, the level of job satisfaction of academic employees, problems encountered and the significant relationship between the level of job satisfaction of the respondents when grouped according to profile and the recommendations proposed to enhance the level of satisfaction of academic employees. The researchers made use of the descriptive method as the primary gathering tool in the study using percentage technique, rank ordering method and weighted mean formula to compute the profile of the respondents, level of job satisfaction, problems encountered, the significant relationship between the level of job satisfaction of the respondents when grouped according to shape and proposed recommendations. There are 41 regular and contractual service academic employees, and out of 41 respondents, 30 answered the survey questionnaire. Based on the respondent’s profile, the findings are that most respondents are twenty-one to thirty years old, the majority are female, and the majority are instructors. The results showed that academic employees' job satisfaction levels are very satisfied. On the problems encountered by academic employees, the Nature of the job is a slightly severe problem. The significant relationship between the level of job satisfaction, the nature of the job, the work environment and the professional growth of the respondents, when grouped according to profile, has no significant relationship between the levels of job satisfaction. The story of job satisfaction in terms of salaries/benefits by the respondents, when grouped according to profile, position title, and salary grade, has a significant relationship. Regarding job security, the highest educational attainment in salary grade has a meaningful relationship.","PeriodicalId":473245,"journal":{"name":"Journal of Management Studies and Development","volume":"26 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136338294","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Investigating the Impact of Career Development, Organizational Commitment, and Organizational Support on Employee Retention","authors":"Shinta Ferdiana, Zafar Khan, Samrat Ray","doi":"10.56741/jmsd.v2i02.108","DOIUrl":"https://doi.org/10.56741/jmsd.v2i02.108","url":null,"abstract":"This research examines the effect of career development, organizational commitment, and organizational support on employee retention among employees. The sample of 70 employees was selected from a population of 391 employees of a particular university using purposive sampling. A questionnaire was used to collect data on the four variables, which were analyzed using statistical techniques such as validity and reliability testing, multiple regression analysis, hypothesis testing, and coefficient of determination. The results indicate a significant simultaneous effect of career development, organizational commitment, and organizational support on employee retention. These findings support the expectancy theory and the social exchange theory, suggesting that organizations can improve employee retention by providing opportunities for career development, promoting organizational commitment, and providing support to their employees. The study highlights the importance of creating a positive work environment and fostering employee satisfaction for higher levels of employee retention.","PeriodicalId":473245,"journal":{"name":"Journal of Management Studies and Development","volume":"159 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135836238","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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