International Review of Retail Distribution and Consumer Research最新文献_第5页

Reorganising grocery shopping practices – the case of elderly consumers 重组杂货店购物习惯——以老年消费者为例

IF 3.6

International Review of Retail Distribution and Consumer Research Pub Date : 2022-06-13 DOI: 10.1080/09593969.2022.2085137

L. Hansson, Ulrika Holmberg, Anna Post

引用次数: 7

There is no place like home: home satisfaction and customer satisfaction in online grocery retailing 在网上杂货零售中，没有比家更好的地方了:家的满意度和顾客的满意度

IF 3.6

International Review of Retail Distribution and Consumer Research Pub Date : 2022-05-07 DOI: 10.1080/09593969.2022.2073555

Reema Singh, Magnus Söderlund

{"title":"There is no place like home: home satisfaction and customer satisfaction in online grocery retailing","authors":"Reema Singh, Magnus Söderlund","doi":"10.1080/09593969.2022.2073555","DOIUrl":"https://doi.org/10.1080/09593969.2022.2073555","url":null,"abstract":"ABSTRACT This study acknowledges that home is a central and valenced place for most people, and therefore it is assumed that (a) the content in people’s general category for home issues can be activated easily, particularly by various home-related stimuli, and that (b) the affective charge of such content can have a valence-congruent impact on evaluations of home-related stimuli. These assumptions were the basis for two empirical studies carried out in an online grocery shopping context with respect to home delivery. Both studies indicate that home satisfaction had a positive influence on satisfaction with home delivery – and that home satisfaction had an indirect and positive influence of overall satisfaction with the retailer that provides home delivery. These findings, then, emphasize the need to ‘emplace’ the contemporary online shopper: although the shopper faces an abundance of alternatives only a mouse-click away, he or she is still emplaced in an environment when orders are placed and when goods are received. And when this environment is home, it is particularly likely to influence home-related offers.","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":"72 1","pages":"370 - 387"},"PeriodicalIF":3.6,"publicationDate":"2022-05-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77714106","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

Socio-demographic, shopping self-concept, and shopping-context related moderators of customer experience 社会人口统计学、购物自我概念和购物情境相关的顾客体验调节因子

IF 3.6

International Review of Retail Distribution and Consumer Research Pub Date : 2022-05-04 DOI: 10.1080/09593969.2022.2070859

Anubhav A. Mishra, Megha Verma

{"title":"Socio-demographic, shopping self-concept, and shopping-context related moderators of customer experience","authors":"Anubhav A. Mishra, Megha Verma","doi":"10.1080/09593969.2022.2070859","DOIUrl":"https://doi.org/10.1080/09593969.2022.2070859","url":null,"abstract":"ABSTRACT The purpose of this article is to identify and propose a theoretical framework that consists of the key touchpoints, consequences, and moderators of customer experience (CX hereafter). The proposed effects in our theoretical framework are that the retailer-controlled, as well as manufacturer-controlled touchpoints, are the key dimensions of CX. In turn, CX influences retail reputation, retail quality, customer satisfaction, and customer patronage. Since CX differs with subjective and contextual contingencies, we analyse the moderating effect of a socio-demographic level factor (i.e., gender), two shopping-related self-concepts (i.e., careful shopping and smart shopping) as well as a shopping-context related factor (i.e., hedonic goals). The findings confirm that the majority of our moderators do not have a strong effect on all the proposed relationships. This enables us to confirm the presence and absence of the confounding effects of subjective and contextual contingencies on CX. Our proposed framework provides empirically testable theoretical propositions for retail managers to enable them to better comprehend and enhance CX.","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":"47 1","pages":"155 - 177"},"PeriodicalIF":3.6,"publicationDate":"2022-05-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85725620","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

Role of e-service quality, brand commitment and e-WOM trust on e-WOM intentions of millennials 电子服务质量、品牌承诺和电子口碑信任对千禧一代电子口碑意向的影响

IF 3.6

International Review of Retail Distribution and Consumer Research Pub Date : 2022-05-02 DOI: 10.1080/09593969.2022.2070860

Manu Jain, Saumya Dixit, Amit Shukla

引用次数: 6

Why do firms compete on price comparison websites? The impact on productivity, profits, and wages 为什么公司要在比价网站上竞争?对生产率、利润和工资的影响

IF 3.6

International Review of Retail Distribution and Consumer Research Pub Date : 2022-05-01 DOI: 10.1080/09593969.2022.2070773

Charlotte H Lindgren, Yujiao Li, N. Rudholm

引用次数: 1

Cognitive drivers of brand love and store brand loyalty: lessons for retailers in a developing country setting 品牌喜爱和商店品牌忠诚度的认知驱动因素:发展中国家零售商的经验教训

IF 3.6

International Review of Retail Distribution and Consumer Research Pub Date : 2022-04-05 DOI: 10.1080/09593969.2022.2056905

Adi Alić, Alisa Mujkić

{"title":"Cognitive drivers of brand love and store brand loyalty: lessons for retailers in a developing country setting","authors":"Adi Alić, Alisa Mujkić","doi":"10.1080/09593969.2022.2056905","DOIUrl":"https://doi.org/10.1080/09593969.2022.2056905","url":null,"abstract":"ABSTRACT This paper aims to extend an understanding of the cognitive drivers, namely excitement and sincerity, of brand love and store brand loyalty. It also examines the mediating role of brand love in the relationship between excitement and sincerity, and store brand loyalty. Field research, complemented with mall intercept method, was conducted within eight retail facilities of the biggest trade center in a developing country setting. A total of 450 useful questionnaires were collected and hypotheses were tested using structural equation modeling. The results show that excitement and sincerity, as cognitive drivers, are important predictors of brand love. It has been also proved that brand love fully mediates the relationship between excitement and sincerity, and store brand loyalty. The paper contributes to the retailing and brand–customer relationship literature by revealing new predictors of brand love and store brand loyalty, and enriching the existing, faintly researched brand love mediation body of knowledge in the developing country context. It also highlights the features relevant for a better retail store positioning toward creating store brand loyalty. It is expected that the findings can make changes in store brand positioning, as appropriately positioned store brands could lead to emotional connections and loyalty. More specifically, the findings of the paper highlight which store brand cognitive elements could lead to consumer involvement in the buying process.","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":"40 1","pages":"134 - 154"},"PeriodicalIF":3.6,"publicationDate":"2022-04-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77774262","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

Product Assortment, Choice Overload, and Filtering Technology across Retail Contexts 零售环境中的产品分类、选择过载和过滤技术

IF 3.6

International Review of Retail Distribution and Consumer Research Pub Date : 2022-03-31 DOI: 10.1080/09593969.2022.2056904

A. Turri, Amy Watson

引用次数: 2

Stepping up as an essential service: grocery retailing and the COVID-19 pandemic in Canada 加强作为一项基本服务:加拿大的杂货零售业和COVID-19大流行

IF 3.6

International Review of Retail Distribution and Consumer Research Pub Date : 2022-03-31 DOI: 10.1080/09593969.2022.2056906

Jenna Jacobson, Frances Gunn, T. Hernández

{"title":"Stepping up as an essential service: grocery retailing and the COVID-19 pandemic in Canada","authors":"Jenna Jacobson, Frances Gunn, T. Hernández","doi":"10.1080/09593969.2022.2056906","DOIUrl":"https://doi.org/10.1080/09593969.2022.2056906","url":null,"abstract":"ABSTRACT The COVID-19 pandemic has elevated the ‘essential service’ question to the forefront of government policy, business functioning, and public discourse. This qualitative study uses community disaster resilience and institutional work theory to analyse the responses of Canadian grocery retailers to COVID-19. Based on a thematic analysis of 53 grocery retailers’ website messaging over three periods at the height of the first wave of the COVID-19 pandemic in Canada, the research identifies ten themes that capture the retailers’ response to the pandemic. Focusing on major grocery retailers in Ontario, the research tracks messaging concerning the elevated community role of grocery retailers through a period of crisis. We develop a conceptual framework to understand the community disaster resilience levers of grocery retailing during a pandemic. The research highlights the shift in the balance of messaging concerning the institutional logic of grocery retailers, away from market forces towards a community logic. The findings illustrate how grocery retailers stepped up as an essential service and extended their reach beyond the bounds of their underlying institutional logic to encompass the public good.","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":"22 1","pages":"240 - 259"},"PeriodicalIF":3.6,"publicationDate":"2022-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84404602","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

Product bundling for ‘Efficient’ vs ‘Non-Efficient’ customers: Market Basket Analysis employing Genetic Algorithm 针对“高效”与“非高效”客户的产品捆绑:采用遗传算法的市场购物篮分析

IF 3.6

International Review of Retail Distribution and Consumer Research Pub Date : 2022-03-25 DOI: 10.1080/09593969.2022.2047756

S. Pradhan, P. Priya, G. Patel

{"title":"Product bundling for ‘Efficient’ vs ‘Non-Efficient’ customers: Market Basket Analysis employing Genetic Algorithm","authors":"S. Pradhan, P. Priya, G. Patel","doi":"10.1080/09593969.2022.2047756","DOIUrl":"https://doi.org/10.1080/09593969.2022.2047756","url":null,"abstract":"ABSTRACT Achieving profit maximization by retailers is based on a comprehensive understanding of their customers’ brand preferences as well as their purchasing patterns. Segmentation of customers merely leads to grouping the customers into segmented cluster according to their buying behaviour and demographics. However, an in-depth knowledge of purchase pattern over a period of time is necessary to tailor customers’ needs according to their worth to the retailers. It would be more beneficial for the retailers if they are able to map the product choice of more efficient customers (having higher average CLV) vis-a vis those of less-efficient customer (having lower average CLV). This work leverages the concept that customers having higher average CLV are likely to have more meaningful purchase pattern, thus aiding retailers in tailoring their offerings in a seasoned manner. The methodology involving the use of genetic algorithm for market basket analysis results in better mapping of product choices of more efficient compared to less efficient customers, thus aiding the retailers in better merchandizing, planogram management and category management for enhanced profitability.","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":"66 1","pages":"293 - 310"},"PeriodicalIF":3.6,"publicationDate":"2022-03-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89360270","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Physical retailing vs. physical distancing – an empirical study of Swedish retail adaptations in the wake of Covid-19 实体零售与物理距离——新冠肺炎疫情后瑞典零售业适应的实证研究

IF 3.6

International Review of Retail Distribution and Consumer Research Pub Date : 2022-03-15 DOI: 10.1080/09593969.2022.2047760

J. Hultman, Carys Egan-Wyer

{"title":"Physical retailing vs. physical distancing – an empirical study of Swedish retail adaptations in the wake of Covid-19","authors":"J. Hultman, Carys Egan-Wyer","doi":"10.1080/09593969.2022.2047760","DOIUrl":"https://doi.org/10.1080/09593969.2022.2047760","url":null,"abstract":"ABSTRACT The Covid-19 pandemic represented a crisis that was handled in very different ways by different retailers. The purpose of this comprehensive empirical study is to explore how Swedish retailers adapted their retail formats, activities and governance over the course of the pandemic. Three types of adaptations were observed: adaptations in the physical store environment, new services connected to the physical store, and reduction of services connected to the physical store. We also found that the development of adaptations could be divided into three process steps: mobilization, operation (with adapted retail formats, activities and governance), and normalization. While literature tends to portray retail format development as proactive, carefully planned and top down, our findings suggest that the development undertaken in response to the pandemic was reactive and often bottom-up. Our findings also suggest that, in the wake of Covid-19, retailers can create value for customers by providing them with a novel kind of customer experience, a reassuring kind of customer experience in which safety and security are important elements.","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":"1 1","pages":"201 - 220"},"PeriodicalIF":3.6,"publicationDate":"2022-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74350094","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 6