International Review of Retail Distribution and Consumer Research最新文献

{"title":"The impact of in-store sales personnel’s altruistic behaviors on store image: a cross-category study in Japan","authors":"Takafumi Nakamori, Stephen J. Newell, Bernard T. Han, Thaweephan Leingpibul","doi":"10.1080/09593969.2023.2198252","DOIUrl":"https://doi.org/10.1080/09593969.2023.2198252","url":null,"abstract":"","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":null,"pages":null},"PeriodicalIF":3.6,"publicationDate":"2023-04-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81171115","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Consumer-brand Relationships with AI Anthropomorphic Assistant: Role of Product Usage Barrier, Psychological Distance and Trust","authors":"V. Jham, Gunjan Malhotra, Nidhi Sehgal","doi":"10.1080/09593969.2023.2178023","DOIUrl":"https://doi.org/10.1080/09593969.2023.2178023","url":null,"abstract":"ABSTRACT Human likeness in technology (i.e. AI anthropomorphic assistants) continues to transform and build relationships with consumers today. This study aims to examine the role of product usage barrier, psychological distance, and trust between physical AI anthropomorphic assistants and consumers to build brand relationships in the retail sector. Data was collected through a questionnaire from Indian consumers, and was analyzed, using the AMOS and SPSS PROCESS macro. The findings reveal that both product usage barriers and psychological distance do mediate the relationship between AI anthropomorphic assistants and consumer-brand relationships, while trust plays the role of a moderator. These findings are unique, and could assist retail managers in leveraging AI anthropomorphization of retail brands as part of building effective relationships with their consumers. We believe that the brands stand to benefit when retail managers make AI anthropomorphization an integral part of the retail experience.","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":null,"pages":null},"PeriodicalIF":3.6,"publicationDate":"2023-02-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80163410","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Notice of duplicate publication: Omnichannel Retailing Strategy: A Systematic Review","authors":"","doi":"10.1080/09593969.2022.2163540","DOIUrl":"https://doi.org/10.1080/09593969.2022.2163540","url":null,"abstract":"","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":null,"pages":null},"PeriodicalIF":3.6,"publicationDate":"2022-12-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87753105","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Changes in market organisation due to exogenous shocks – the case of the transformation of the Swedish fashion industry caused by the COVID-19 pandemic","authors":"Gabriella Wulff","doi":"10.1080/09593969.2022.2158119","DOIUrl":"https://doi.org/10.1080/09593969.2022.2158119","url":null,"abstract":"ABSTRACT This study aims to provide insights into the transformation of retail caused by the COVID-19 pandemic, using the Swedish fashion industry as an example. In an institutional perspective, combined with Actor-network theory, both new actors and the changing role of existing ones were identified as influencing how the market was organised. An empirical field study of the Swedish fashion industry has illustrated the changes caused to retail by the outbreak of COVID-19, and the subsequent actions taken to limit its spread. Interviews with and observations of retailers’ actions contributed to a more in-depth understanding of the changes caused to retail. The study finds that the market was subject to two exogenous shocks: Firstly, that a non-human actor, i.e. the COVID-19 virus, influenced the Swedish fashion market in combination with humans and secondly, that new actors entered the market and influenced its organisation. This has led to a situation where digitalisation has accelerated and experience design has stagnated, and there has also been a re-definition of sustainability. Using an institutional perspective, combined with thick descriptions of the empirical material, this study challenges the existing narrow understanding, i.e., that the actors in the field are barely tied together as supply chains or networks, by including non-human actors in its analysis. This allows us to gain a greater understanding of how a virus and its antagonists have had a major impact on the organisation of the field, in turn having consequences on the trends prominent in the fashion retail industry before the outbreak of COVID-19.","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":null,"pages":null},"PeriodicalIF":3.6,"publicationDate":"2022-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91351561","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The shifting foundations of territorial embeddedness in food retailing: recent insights from China","authors":"Z. Han, Steve Wood, N. Coe, A. Alexander","doi":"10.1080/09593969.2022.2151498","DOIUrl":"https://doi.org/10.1080/09593969.2022.2151498","url":null,"abstract":"ABSTRACT Economic geographers exploring the globalisation of food retailing have argued that retail TNCs might secure a foothold in host markets by deepening their territorial embeddedness in regional logistics and supply networks, consumer markets and cultures, and property markets. Yet, over the past decade in China, hitherto one of the most prominent foci for food retail TNC entry, the market has rapidly morphed in ways that have profoundly challenged the ability of international food retailers to deepen or even maintain their territorial embeddedness, with divestment an increasing reality. This paper argues that the advantages retail TNCs initially enjoyed (e.g., superiority in store format design and planning; marketing and IT infrastructure; favourable host market regulations; and efficient sourcing/logistics networks) have atrophied in the face of a maturing retail market characterised by strengthening domestic retail competition, less favourable host market regulations, the rise of digital platforms and markedly shifting customer expectations. As such, a reformulation is required that identifies how three imperatives – which we term online integration, offline reconfiguration and strategic reinforcement – crosscut the existing dimensions of territorial embeddedness and set the context for the strategic responses of retail TNCs and their highly variable effectiveness. More broadly, the paper exposes the dynamic, multi-agent and temporal nature of the retail embeddedness process, with the retail TNC and their strategic responses set against a host market context of intersecting stakeholders, institutions and regulations that are themselves also in a constant state of flux.","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":null,"pages":null},"PeriodicalIF":3.6,"publicationDate":"2022-12-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89188205","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Electronic Retailing: Mapping the past for informing the future","authors":"Sanchita Bansal, Priya Nangia, Shifali M. Singh, Isha Garg","doi":"10.1080/09593969.2022.2152075","DOIUrl":"https://doi.org/10.1080/09593969.2022.2152075","url":null,"abstract":"ABSTRACT The continuous growth of information and technology has resulted in considerable changes in the retailing environment, with a restriction on brick-and-mortar retailing and a push toward online retailing. The purpose of this study is to map the available literature on e-tailing in order to forecast where the field might be headed in the coming years and to identify the key features that contribute to e-tailing businesses. The paper employs an integrative review methodology and bibliometric method as a computational tool, and selected Web of Science and SCOPUS database(s), to identify the most productive research disciplines and countries that conduct the majority of e-tailing research. The study examines major themes such as consumer behavior and perception, technology and media, pricing strategies, channel integration, cognitive impact, business strategies, and models, and channel strategies to provide a comprehensive framework of e-tailing. This is the first study to present a thorough picture of e-tailing by identifying topics, research evolution, annual publishing trends, and the most relevant journals. The study offers future research areas in the form of thematic propositions and advocates greater research into upcoming trends such as voice assistants, chatbots, AI, and direct-to-consumer markets while adding relevant concepts.","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":null,"pages":null},"PeriodicalIF":3.6,"publicationDate":"2022-12-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91065013","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Carbon labels as reminder of ethical consumption: an exploratory study of consumer perceptions in China","authors":"Xiaorui Wang, Wei Xu, Jingmin Wang","doi":"10.1080/09593969.2022.2141293","DOIUrl":"https://doi.org/10.1080/09593969.2022.2141293","url":null,"abstract":"ABSTRACT Using consumer survey data collected through questionnaires in five major urban areas in the People’s Republic of China, this article explores consumers’ perception, purchase intention, and willingness to pay for premiums of carbon-labelled low-carbon-emission goods and services and in particular, low-carbon electronic devices. The findings indicate that carbon labels work as a reminder of ethical consumption to Chinese consumers; and that as an emerging market where ethical consumption starts to take roots, Chinese consumer market demonstrates some traits that are different from its western counterparts. This study contributes to improving the design of environment-friendly choice architectures used in public behavioural policies, as well as to better understanding consumer behaviours in the contemporary consumer culture where environmental ethics become increasingly mainstream in emerging markets.","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":null,"pages":null},"PeriodicalIF":3.6,"publicationDate":"2022-11-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86206993","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Subscription commerce: an attachment theory perspective","authors":"René Hubert Kerschbaumer, Daniel Kreimer, Thomas Foscht, A. Eisingerich","doi":"10.1080/09593969.2022.2134173","DOIUrl":"https://doi.org/10.1080/09593969.2022.2134173","url":null,"abstract":"ABSTRACT Despite the success of subscription models in online retail, insights addressing their very relational character remain limited. This research employs interpersonal relationship theory and examines the role of attachment theory in explaining consumer adoption of subscription-based online services on a general as well as on a brand level. Specifically, we propose two conceptual models linking different attachment constructs to the adoption of subscriptions for tangible consumer goods. To address general subscription adoption, we investigate the influence of secure personal and consumer attachment to an unspecified hypothetical online subscription offer from a retailer where consumers frequently buy. We show that secure personal attachment, via the more relation-specific consumer attachment, affects attitude towards adoption of an online retailer’s subscription service. Attitudes towards adoption are further influenced by utilitarian and hedonic motivations. To address adoption on the brand level, we expose participants to a specific hypothetical FMCG subscription offer from a brand that consumers frequently buy. We identify an influence of satisfaction on brand attachment which in turn influences consumers’ attitude towards adoption. This work advances theory on subscription adoption and is the first to explain it from an attachment theory perspective. In doing so, it holds important theoretical and managerial implications. On a general level, we recommend online retailers offering subscriptions to identify securely personal attached consumer segments, as they are prone to form social bonds. These consumers score high on secure consumer attachment and, thus, are more prone to adopt subscription offers. On the brand level, we identify brand satisfaction as a critical driver for brand attachment. We find that customers that are highly satisfied with and attached to a brand are likely to adopt a subscription offering. Therefore, we encourage managers to create brands that people adore (as indicated by brand attachment) and foster satisfaction to successfully offer subscriptions.","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":null,"pages":null},"PeriodicalIF":3.6,"publicationDate":"2022-10-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85983237","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Online shopping cart abandonment: a critique and guide to measuring its drivers","authors":"Banwari Mittal","doi":"10.1080/09593969.2022.2126874","DOIUrl":"https://doi.org/10.1080/09593969.2022.2126874","url":null,"abstract":"ABSTRACT For e-tailers, the abandonment of the shopping cart by customers is a major challenge, with as many as 75% of shopping carts being abandoned after shoppers place an item in the cart. Consumer researchers have researched this phenomenon for the past two decades, identifying the factors that inhibit shoppers from completing their purchases on the e-tailer sites they visit. These studies have advanced our understanding of various drivers of online shopping cart abandonment (OSCA), but their findings suffer from conceptual incongruencies in the measures of the variables of interest. We identify gaps in researcher conception of how OSCA drivers are and should be measured. To remedy these gaps, we develop a framework for improved measurement in future research. The adoption of new measurement conception will not only yield better estimations of the effects of various drivers but also will be founded on sounder theory. Without these measurement improvements, future studies of cart abandonment will continue to fall short of valid and meaningful findings.","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":null,"pages":null},"PeriodicalIF":3.6,"publicationDate":"2022-09-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85538891","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Smart vending machine experiences, experiential relationship quality and experiential relationship marketing outcomes","authors":"Hung-Che Wu, S. X. Chen, Ya-Yuan Chang","doi":"10.1080/09593969.2022.2116073","DOIUrl":"https://doi.org/10.1080/09593969.2022.2116073","url":null,"abstract":"","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":null,"pages":null},"PeriodicalIF":3.6,"publicationDate":"2022-08-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88057824","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}