Technical Communication最新文献

From the Poor to the Rich: Predatory Inclusion and the Robinhood App 从穷人到富人：掠夺性包容与 Robinhood 应用程序

IF 0.5 4区文学

Technical Communication Pub Date : 2023-11-01 DOI: 10.55177/tc191789

Andrew Ridgeway, Noah Wason

引用次数: 0

Driving Innovation: Analyzing Mobile Ridesharing App Interfaces and Moving Toward Community-Based User Experience (CBX) 推动创新：分析移动共享乘车应用程序界面，向基于社区的用户体验（CBX）迈进

IF 0.5 4区文学

Technical Communication Pub Date : 2023-11-01 DOI: 10.55177/tc378854

Laura L. Allen, Gavin P. Johnson

{"title":"Driving Innovation: Analyzing Mobile Ridesharing App Interfaces and Moving Toward Community-Based User Experience (CBX)","authors":"Laura L. Allen, Gavin P. Johnson","doi":"10.55177/tc378854","DOIUrl":"https://doi.org/10.55177/tc378854","url":null,"abstract":"Purpose: Our article interrogates mobile ridesharing apps as sites where digital interfaces, cultural practices, and rhetorical discourses intersect. We establish counter- histories of mobile ridesharing apps and conduct a critical interface analysis of select apps to demonstrate how innovative interfaces imagine a universal user while culturally specific apps make space for community-based user experience (CBX). Method: This article brings together Haas' digital cultural rhetorics (DCR) framework with Brock's critical technocultural discourse analysis (CTDA) to zoom in on the cultural ideologies, form, and function of mobile ridesharing apps. Results: Our analysis highlights how developers of culturally specific apps inscribe and promote an ethos of community for users marginalized by Western ideologies regarding race, gender, and sexuality. We show that, despite working in prescribed programming and coding structures, these app developers take advantage of forms and functions to amplify their cultural significance. Conclusion: Rhetoric, technical communication, and UX researchers and practitioners should look to culturally specific mobile ridesharing apps as exemplars for designing technologies that center and acknowledge multiply-marginalized communities and their DCR practices. We insist CBX be part of interface design.","PeriodicalId":46338,"journal":{"name":"Technical Communication","volume":"7 1","pages":""},"PeriodicalIF":0.5,"publicationDate":"2023-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139301241","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Reporting Online Aggression: A Transnational Comparative Interface Analysis of Sina Weibo and Twitter 报告网络攻击：新浪微博和 Twitter 的跨国界面比较分析

IF 0.5 4区文学

Technical Communication Pub Date : 2023-11-01 DOI: 10.55177/tc934647

Chen Chen, Xiaobo Wang

{"title":"Reporting Online Aggression: A Transnational Comparative Interface Analysis of Sina Weibo and Twitter","authors":"Chen Chen, Xiaobo Wang","doi":"10.55177/tc934647","DOIUrl":"https://doi.org/10.55177/tc934647","url":null,"abstract":"Purpose: This study investigates Sina Weibo's and Twitter's reporting interfaces from the perspective of transnational, multilingual users whose experiences challenge mononational and monocultural technology designs. Using two cases of online aggression, we analyze how these interfaces marginalize transnational feminist users. The purpose of this project is to call for social justice-oriented interface design that can better support transnational users on global social media platforms. Method: Drawing from comparative rhetorical studies, critical interface analysis, and virtue ethics, we develop a social justice-oriented comparative critical framework for interface analysis. We then apply this framework to our experiences reporting aggression on Sina Weibo and Twitter through two case studies. Results: In both cases (one in the forms of direct attacks or misinformation against women and feminists, due to attacks on feminists in China and another on women's reproductive rights in the US), we find that Weibo and Twitter offer limited options for us to report online aggression toward transnational feminist users. Both platforms designed their reporting interfaces with the aim of efficiency that reduces complexities of how one might interpret the violation categories on the interfaces. But for transnational users who report such attacks in a cross-cultural context, the cultural or social values imparted from the interface may not acknowledge the complexity of their experiences. Conclusion: The scanty reporting options on both platforms show the limitations of monocultural and monolingual design of such interfaces as well as the nation-based policies of these platforms.","PeriodicalId":46338,"journal":{"name":"Technical Communication","volume":"6 1","pages":""},"PeriodicalIF":0.5,"publicationDate":"2023-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139305063","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Review of Research: Critical Interface Analysis as a Heuristic for Justice-Focused, Community-Engaged Design Research 研究综述：批判性界面分析法作为注重正义、社区参与设计研究的启发式方法

IF 0.5 4区文学

Technical Communication Pub Date : 2023-11-01 DOI: 10.55177/tc719324

Ann Shivers-McNair

{"title":"Review of Research: Critical Interface Analysis as a Heuristic for Justice-Focused, Community-Engaged Design Research","authors":"Ann Shivers-McNair","doi":"10.55177/tc719324","DOIUrl":"https://doi.org/10.55177/tc719324","url":null,"abstract":"Purpose:In this review of research, I examine Brock's (2018) critical technocultural discourse analysis approach and Sano-Franchini's (2018) critical interface analysis approach as two methods for critical interface analysis that are useful not only for critique but also for community-engaged design work. Specifically, critical interface analysis can offer a more expansive approach to heuristic evaluation that offers design researchers strategies for a) engaging community members in critical conversations and b) including communities and stakeholders in the design research process in the spirit of justice-focused co-design. Method:I place critical interface analysis in conversation with heuristic evaluation, highlighting similarities, differences, and possibilities for rethinking and expanding each through the connection. Results: I describe how critical interface analysis heuristics from Brock (2018) and Sano-Franchini (2018) can be applied to support layered community engagement throughout design research processes: specifically, in (1) language setting, (2) research plans, (3) participatory analysis, and (4) research evaluation. Conclusion: The approaches to critical interface analysis discussed here afford people in traditionally privileged design research roles (in academic, industry, and public sector institutions) a way to honor the experiences and expertise of community members by not only reflecting on the ways they contribute to and are impacted by designs, but also collaborating with them on critical interface analysis.","PeriodicalId":46338,"journal":{"name":"Technical Communication","volume":"187 1","pages":""},"PeriodicalIF":0.5,"publicationDate":"2023-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139294640","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Making Solutions Visible: Facilitating Housing Equality through Interface Design 让解决方案看得见：通过界面设计促进住房平等

IF 0.5 4区文学

Technical Communication Pub Date : 2023-11-01 DOI: 10.55177/tc585670

Elena Kalodner-Martin, Kendall Leon

{"title":"Making Solutions Visible: Facilitating Housing Equality through Interface Design","authors":"Elena Kalodner-Martin, Kendall Leon","doi":"10.55177/tc585670","DOIUrl":"https://doi.org/10.55177/tc585670","url":null,"abstract":"Purpose:Drawing from research on the role of digital interfaces in sociopolitical change (Selfe & Selfe, 1994; Sano-Franchini, 2018; Hallinan et al., 2022), this article identifies how, in the wake of an ongoing public health crisis, one homelessness advocacy organization leveraged their website to reflect and facilitate a shift in priorities and practices. This article addresses two questions: • In what ways are organizational values emergent, mediated, and reimagined through interface design? • How can practitioners enact ethical design decisions in their work to 1) make solutions-oriented impact visible and 2) help users achieve action and social-justice oriented goals? Method:To answer these questions, we draw from an extended case study from Lex End Homelessness (LEH), a homelessness prevention and intervention initiative based out of Lexington, KY, USA. Since its launch, LEH has moved from dispelling harmful myths about homelessness to ideological conversations about homelessness causes and potential solutions (Kalodner-Martin, 2022). As a result, the website, given its public- facing nature, is being rebuilt to reflect LEH's transition. Results: Results demonstrate that the LEH's website interface reflected changes in the organizational priorities, the ideological context, and local needs, specifically regarding supporting understanding, emphasizing, and acting to end homelessness. Conclusion: As an ongoing project, we conclude our article outlining next steps in the interface redesign.","PeriodicalId":46338,"journal":{"name":"Technical Communication","volume":"23 1","pages":""},"PeriodicalIF":0.5,"publicationDate":"2023-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139297583","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Centering the Marginalized: Creating a Coalition to Enhance Retention Initiatives in the Workplace 以边缘化群体为中心：建立联盟以加强工作场所的保留计划

IF 0.5 4区文学

Technical Communication Pub Date : 2023-08-01 DOI: 10.55177/tc919936

J. Alexander

{"title":"Centering the Marginalized: Creating a Coalition to Enhance Retention Initiatives in the Workplace","authors":"J. Alexander","doi":"10.55177/tc919936","DOIUrl":"https://doi.org/10.55177/tc919936","url":null,"abstract":"Purpose: This practitioner reflection provides a narrative of how I intervened to make Utah State University (USU) a more socially-just workplace for graduate students, by creating a coalition to establish the Graduate Students of Color Association (GSCA). I argue that graduate\u0000 students are not only professionalizing scholars but are also often university employees. I extend conversations in the field by centering multiply marginalized or underrepresented (MMU) students' perceptions of inclusive spaces while offering a solution to Popham's (2016) argument that recruitment\u0000 efforts may not be enough when trying to diversify knowledge in the workplace. Method: By taking a descriptive narrative approach to this reflection, I offer insights into the different methods to establish GSCA and the stakeholders involved. I provide readers with ways to enact transformative\u0000 diversity, equity, and inclusion (DEI) in their workplaces while promoting reciprocity for all involved. Results: The continuous commitment to enhance workplace environments through social, academic, emotional, and culture-affirming support has proven to be a major impact to USU thanks\u0000 to GSCA. The association has become an integral retention initiative that USU's graduate programs can promote and use alongside their recruitment efforts. Conclusion: I provide readers with insights on how to create cultural spaces for professionalizing scholars while centering their\u0000 lived experiences and their need for belonging. This reflection provides readers with divergent ways to creating an infrastructure that helps MMU scholars persist in the workplace.","PeriodicalId":46338,"journal":{"name":"Technical Communication","volume":" ","pages":""},"PeriodicalIF":0.5,"publicationDate":"2023-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48577258","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Equity and Inclusion as Workplace Practices: A Four-Step Process for Moving to Action 作为工作场所实践的公平和包容:行动的四步过程

IF 0.5 4区文学

Technical Communication Pub Date : 2023-08-01 DOI: 10.55177/tc710097

K. Moore, Timothy R. Amidon, Michele Simmons

{"title":"Equity and Inclusion as Workplace Practices: A Four-Step Process for Moving to Action","authors":"K. Moore, Timothy R. Amidon, Michele Simmons","doi":"10.55177/tc710097","DOIUrl":"https://doi.org/10.55177/tc710097","url":null,"abstract":"Purpose: In this article, we offer a praxis-driven framework that practitioners, scholars, and administrators can use to differentiate between equity and inclusion challenges and move toward catalyzing individual and/or coalitional action. We argue that distinguishing\u0000 between equity and inclusion as two different potential problem types provides an opportunity for imagining a range of more just and equitable solutions. Acknowledging our margins of maneuverability and tacking in and out of potential realms for action allow practitioners to enact those solutions\u0000 in practical and context-driven ways. Method: Following the definitional work of Iris Marion Young (1990) and Rebecca Walton, Kristen Moore, and Natasha Jones (2019) surrounding justice, we delineate relationships between justice, equity, and inclusion before offering a four-step process\u0000 that practitioners, scholars, and administrators can deploy in order to envision and enact contextually specific tactical actions to redress inequity and exclusion in TPC workplaces and programs. Results: Through the application of the four-step process to contextualized examples of\u0000 equity and inclusion challenges, we illustrate the utility of this approach as an actionable strategy for revealing and addressing inequity and exclusion within TPC workplaces and programs. Conclusion: The work of doing equity and inclusion is an ongoing endeavor that requires vigilance\u0000 and imagination. Identifying whether we frame a problem as inclusion or equity makes visible the arguments available within specific contexts, acknowledges our margin of maneuverability, and enables us to consider the realm where initial change is possible. Our proposed process provides but\u0000 one point of entry into the field's long-standing pursuit of justice.","PeriodicalId":46338,"journal":{"name":"Technical Communication","volume":" ","pages":""},"PeriodicalIF":0.5,"publicationDate":"2023-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46096079","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

How "Well" are We DEI-ing? Applying Technical and Professional Communication Theory and Disability Justice to Challenge Intersectional Ableism in Job Advertisements Through Coalitional Recruitment 我们有多“好”？运用技术与职业沟通理论和残疾公平，通过联合招聘挑战招聘广告中的跨部门消融

IF 0.5 4区文学

Technical Communication Pub Date : 2023-08-01 DOI: 10.55177/tc415335

Kristy C. Bennett

引用次数: 0

Who are China's Technical Communicators? A Survey on the State of Diversity, Equity, and Inclusion of the Profession 谁是中国的技术传播者？职业多样性、公平性和包容性状况调查

IF 0.5 4区文学

Technical Communication Pub Date : 2023-08-01 DOI: 10.55177/tc583549

Lin Dong, Zhijun Gao

{"title":"Who are China's Technical Communicators? A Survey on the State of Diversity, Equity, and Inclusion of the Profession","authors":"Lin Dong, Zhijun Gao","doi":"10.55177/tc583549","DOIUrl":"https://doi.org/10.55177/tc583549","url":null,"abstract":"Purpose: This study updates our understanding of the group features of China's technical communication coming out of the COVID-19 pandemic. Our research uncovers workplace inequities in the profession by identifying and analyzing a wide range of professional differences in knowledge,\u0000 skills, experience, practice, performance, benefits, opportunities, challenges, and discoveries. It is more than just a diversity report. We seek to help academics and practitioners across the world develop a basic grasp of China's technical communication, practitioners, and working conditions\u0000 from a diversity, equity, and inclusion (DEI) perspective. Method: We designed a four-part survey with 50 questions to examine DEI variables in several areas such as demographics, professional activities, career development, and challenges and problems. A total of 259 technical communicators\u0000 from a target population of about 1,200 responded to our questionnaire. Results: Diversity is an intrinsic feature of China's technical communication because of its short history of professionalization. Practitioners' educational backgrounds, language ability, job titles, affiliated\u0000 departments, working activities and deliverables, and so on all exhibit diversity. Because of the lack of DEI initiatives, many participants reported structural inequalities in their career development. Conclusion: The DEI situation in the field of China's technical communication is\u0000 incarnated as a collective professional identity crisis in practitioners. This identity crisis has historical, societal, organizational, individual, and environmental reasons. To tackle it, we propose inclusive development as an effective DEI initiative.","PeriodicalId":46338,"journal":{"name":"Technical Communication","volume":"124 9","pages":""},"PeriodicalIF":0.5,"publicationDate":"2023-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41284482","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Localizing Corporate Dei Practices among Technical Communicators 在技术传播者中本地化企业Dei实践

IF 0.5 4区文学

Technical Communication Pub Date : 2023-08-01 DOI: 10.55177/tc177263

J. Bay, S. Craig, Christine Masters-Wheeler

{"title":"Localizing Corporate Dei Practices among Technical Communicators","authors":"J. Bay, S. Craig, Christine Masters-Wheeler","doi":"10.55177/tc177263","DOIUrl":"https://doi.org/10.55177/tc177263","url":null,"abstract":"Purpose: The purpose of this article is to better understand how technical communicators understand and implement DEI initiatives in their workplaces, how corporate approaches to DEI impact technical communication work, how the physical and surrounding locale of the company impacts\u0000 those DEI practices, and the ways technical communicators find themselves intervening, supporting, or advancing those initiatives. Method: Using a qualitative interview methodology, we conducted one-hour interviews with practicing technical communicators. Four different participants\u0000 representing different demographics and locations in the United States are profiled here. Results: Based on our interviews, we noticed several general commonalities in our technical communicators' experiences of DEI in their workplaces, including a division in the different kinds of\u0000 labor in the workplace and a lack of feeling like technical communicators had agency in respect to DEI. We also noticed that some trends were influenced by the location and work modality. Conclusion: Practitioners need to be aware of DEI practices in their workplaces and how those practices\u0000 can impact their work as technical communicators. Technical communicators should also notice how the local community/region, as well as company structure, might impact their work. Educators need to incorporate more attention to DEI as a rhetorical and audience-centered feature in TPC academic\u0000 programs.","PeriodicalId":46338,"journal":{"name":"Technical Communication","volume":" ","pages":""},"PeriodicalIF":0.5,"publicationDate":"2023-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41495753","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0