Journal of Global Information Technology Management最新文献

{"title":"E-Government as a Tool for Human Development: The Moderating Influence of National Culture","authors":"Prakrit Silal, Debashis Saha","doi":"10.1080/1097198X.2021.1993724","DOIUrl":"https://doi.org/10.1080/1097198X.2021.1993724","url":null,"abstract":"ABSTRACT Given the paucity of quantitative studies investigating the potential of E-Government (EGOV) in enabling national development, our study first attempts to explore EGOV as a potential tool for countries to fulfill their Human Development goals. Toward this, we employ modernization theory and human development perspective to draw the theoretical linkages between EGOV and Human Development. Acknowledging the influence of contextual factors on differential EGOV impacts, we further make use of Schwartz’s cultural values theory to understand the influence of national culture on the EGOV-Human Development relationship. Using archival data for 70 countries, our study specifically provides empirical evidence of EGOV as a significant enabler of Human Development. Besides, our results also highlight the negative moderating influence of Autonomy-Embeddedness on the EGOV-Human Development relationship. Our findings, therefore, suggest the need for appropriate management of contextual factors. Based on these findings, we derive theoretical and managerial implications and identify avenues for future research.","PeriodicalId":45982,"journal":{"name":"Journal of Global Information Technology Management","volume":"94 1","pages":"235 - 258"},"PeriodicalIF":2.0,"publicationDate":"2021-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89391418","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"An Interview with Steve Horsley","authors":"Nikhil Mehta","doi":"10.1080/1097198X.2021.2000097","DOIUrl":"https://doi.org/10.1080/1097198X.2021.2000097","url":null,"abstract":"Steve Horsley has over 20 years of information technology (IT) experience within the retail and healthcare industries. Horsley joined Cone Health in November 2010. Prior to that, he served as the Chief Technology Officer at Swedish Heath System in Seattle, Washington. At Cone Health, Horsley focused on improving patient safety and quality of care by implementing an electronic health record system across the organization and making it available for community providers as well. Improving the reliability and stability of the information systems by modernizing the IT infrastructure and improving internal processes was also critical to the success of the initiative. Horsley focused on implementing analytic solutions to support population health and value-based care. Horsley holds a bachelor’s degree from Sacramento State University and an MBA from the University of Colorado. Cone Health is a private, not-for-profit, healthcare delivery system based in Greensboro, North Carolina, USA. It includes Moses H. Cone Memorial Hospital, Wesley Long Hospital, Women’s Hospital, and Cone Health Behavioral Health Hospital all located in Greensboro.","PeriodicalId":45982,"journal":{"name":"Journal of Global Information Technology Management","volume":"48 1","pages":"319 - 320"},"PeriodicalIF":2.0,"publicationDate":"2021-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82279759","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Process Theory: Background, Opportunity and Challenges","authors":"V. Kleist","doi":"10.1080/1097198X.2021.1996924","DOIUrl":"https://doi.org/10.1080/1097198X.2021.1996924","url":null,"abstract":"","PeriodicalId":45982,"journal":{"name":"Journal of Global Information Technology Management","volume":"61 1","pages":"321 - 323"},"PeriodicalIF":2.0,"publicationDate":"2021-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82765542","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Understanding the Implementation of Social Customer Relationship Management in the North African Context: An Integrated Theory Perspective","authors":"Fares Medjani, S. Barnes","doi":"10.1080/1097198X.2021.1993726","DOIUrl":"https://doi.org/10.1080/1097198X.2021.1993726","url":null,"abstract":"ABSTRACT Social customer relationship management (CRM) deals with integrating social media data with traditional CRM in order to engage customers. This paper extends the Technology-Organization-Environment model with the diffusion of innovation theory to obtain insights into the factors and differences driving the use of social CRM in firms in Morocco, Algeria and Tunisia (n = 211). We find that the key factors driving the use of social CRM are organizational, through top management support and employee IT skills. Environmental factors also play a role, particularly through competitive pressure Compatibility, as a technology factor, is apparently not an antecedent to use. Our research also finds differences in social CRM use according to gender and industry, with male managers and those in ICT, media, training, and consulting more likely to use social CRM. This study differs from past studies by focusing on use rather than on adoption while examining a new context to provide additional insight for theory and practice.","PeriodicalId":45982,"journal":{"name":"Journal of Global Information Technology Management","volume":"16 1","pages":"299 - 318"},"PeriodicalIF":2.0,"publicationDate":"2021-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88086551","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Global Multinational Organizations: Unintended Threats from Nation-State Cyberwarfare","authors":"V. Kleist","doi":"10.1080/1097198X.2021.1996925","DOIUrl":"https://doi.org/10.1080/1097198X.2021.1996925","url":null,"abstract":"Global multinationals are as vulnerable as are nation-states to acts of state-sponsored cyberwarfare, no matter where they are headquartered or what their country of origin. In general, the unintentional or tangential collateral damage of nation-state motivated cyberwarfare impacts businesses of all kinds. We hypothesize that cyberwarfare has a particularly deleterious effect on global multinational corporations, not only in terms of the risk of loss and cost of prevention, but also in terms of the future viability of the multinational organizational structure. Are these global organizations at an increased risk because these entities are caught in the cross fire of nation-state cyberwarfare due to their multicountry location exposure? Global multinationals are so large that the combined sales of the world’s top 500 global corporations exceed one third of the GDP of every nation on earth (Fortune, 2021). A few examples of global multinationals include Lenovo, which has its headquarters in China with additional leadership offices in the US. Headquartered in Dallas, 7-Eleven stores operate 71,100 stores across 17 countries, including in Asia, Europe and North America. Pepsico, Coke, Kraft and Krispy Kreme are located worldwide, as are Audi, Ford, GM and more. Large steel producers (HBIS Group is found in China, Switzerland, South Africa, Australia, Serbia, and the US), energy companies (Royal Dutch Shell, Netherlands and UK), transportation providers (Maersk), software vendors (SAP) and consulting firms (the Big 4) are increasingly global in nature. Microsoft runs on 76% of the world’s personal computers, truly worldwide in scope. International companies are headquartered in countries that are large in size, from the US (Apple) or India (Infosys) to small in size, such as Finland (Nokia) or Luxembourg (ArcelorMittal). From a practitioner perspective, we argue that it is challenging for a Chief Information Security Officer (CISO) to build a robust cybersecurity infrastructure against cyberwarfare for the globally located organization. Further, the escalating risks of loss and costs of protection may increase internal corporate coordination costs and internal agency costs to the point of disincentivizing the global multinational organizational structure.","PeriodicalId":45982,"journal":{"name":"Journal of Global Information Technology Management","volume":"43 1","pages":"229 - 234"},"PeriodicalIF":2.0,"publicationDate":"2021-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73966498","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Role of ICT and Effect of National Culture on Human Development","authors":"P. Jayaprakash, R. Pillai","doi":"10.1080/1097198X.2021.1953319","DOIUrl":"https://doi.org/10.1080/1097198X.2021.1953319","url":null,"abstract":"ABSTRACT Human development is one of the prominent factors that captures the essence of livelihoods in societies. In the current information era, the unprecedented reach and diffusion of information and communication technologies (ICT) to the remotest countries of the world make it a catalyst to achieve the desired target of human development. But ICT cannot be highly overrated, while the world acknowledges the benefits of incorporating ICT to solve societal issues, the world reports also indicate that nearly 70% of ICT designed projects for development are mere failures. The reason can be attributed to the societal norms and cultural aspects of the community toward the usage of technology. This study builds on the thought that the sustained usage of ICT is highly dependent on the various factors and facets of the society. Using national culture as a societal facet, the study demonstrates the necessity of congruence between ICT usage and national culture values to attain the desired human development. The results indicate that national culture dimensions of low-power distance, collectivism, femininity, short-term orientation, and restraint with ICT have significant influence on human development index. The study demonstrates the variations in using ICT for human development depending on cultures in different regions of the world. The study has implications for policymakers at national and international levels regarding treatment of ICT for human development.","PeriodicalId":45982,"journal":{"name":"Journal of Global Information Technology Management","volume":"39 1","pages":"183 - 207"},"PeriodicalIF":2.0,"publicationDate":"2021-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90157150","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Demystifying Smart Cities: Practical Perspectives on How Cities can Leverage the Potential of New Technologies","authors":"Roberto Vinaja","doi":"10.1080/1097198X.2021.1954322","DOIUrl":"https://doi.org/10.1080/1097198X.2021.1954322","url":null,"abstract":"","PeriodicalId":45982,"journal":{"name":"Journal of Global Information Technology Management","volume":"125 1","pages":"227 - 228"},"PeriodicalIF":2.0,"publicationDate":"2021-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76701637","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"An Interview with Chang Heon Woo, Vice President of Innertron","authors":"Youngkyu Kim","doi":"10.1080/1097198X.2021.1966712","DOIUrl":"https://doi.org/10.1080/1097198X.2021.1966712","url":null,"abstract":"In addition to offering general insights into the role that information systems (IS) play in the process of growth and development of smalland medium-size enterprises, this interview reveals that hightechnology companies working in information and communication technologies (ICT) are capable of developing their internal IS-related capabilities. And it is to those capabilities that Innertron (the subject of this interview) attributes its high level of operational resilience and its success in confronting business challenges brought about by COVID-19. This time we offer our readers an interview with Chang Heon Woo, Chief Technology Officer and Vice President of Innertron (a South Korea based company), who also holds a Ph.D. in Physics from the Korea Advanced Institute of Science and Technology.","PeriodicalId":45982,"journal":{"name":"Journal of Global Information Technology Management","volume":"74 1","pages":"224 - 226"},"PeriodicalIF":2.0,"publicationDate":"2021-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86878068","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Understanding the Factors that Influence Adoption of Privacy Protection Features in Online Social Networks","authors":"D. Srivastava, Basav Roychoudhury","doi":"10.1080/1097198X.2021.1954416","DOIUrl":"https://doi.org/10.1080/1097198X.2021.1954416","url":null,"abstract":"ABSTRACT Online social network (OSN) platforms are extensively used for communication using messages, posts, blogs, and tweets. People use these to share information with their network of friends, larger group of acquaintances, or even with the entire online world. In order to ensure that the information gets delivered only to the intended audience, it is important that the user knows exactly how and where the posted information gets shared. The OSNs incorporate certain privacy protection features which allow the users to manage the reach of their posted information. This study explores the effect of demography, motivations, and experiences of OSNs, on the use of such privacy protection features by Indian social network users. We have used a questionnaire based online survey to collect responses from 392 OSN users from India. The analysis of the data so collected show that user’s concerns and their experiences with mediating technology, rather than their demographic factors, motivate them to implement the OSNs’ privacy protection features. This study thus provides newer insights to OSN platforms for redesigning their strategies toward safeguarding privacy of their users, in the context of the users from India, and can possibly be extended to those from other developing countries sharing similar characteristics.","PeriodicalId":45982,"journal":{"name":"Journal of Global Information Technology Management","volume":"18 1","pages":"164 - 182"},"PeriodicalIF":2.0,"publicationDate":"2021-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87360309","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Intergroup Attitudes and Interpersonal Relationships in Online Contact between Groups in Conflict","authors":"Ilan Nagar, Elaine Hoter, Béatrice S. Hasler","doi":"10.1080/1097198X.2021.1953318","DOIUrl":"https://doi.org/10.1080/1097198X.2021.1953318","url":null,"abstract":"ABSTRACT This exploratory study examined changes in intergroup attitudes and interpersonal relationships between members of virtual groups from diverse and conflicting backgrounds in an intergroup contact program. Seventy-six students took part in a collaborative online course during one academic year connecting Jews and Arabs in Israel. They marked their perceived distance to their team members at the beginning and end of the course using the novel Team Circles tool. Initially both Arab and Jewish students felt closer to their in-group team members. However, perceived distances decreased significantly over time with Arab students reporting equal perceived distances to their in-group and out-group members after the course. The results from the Team Circles test were combined with repeated measures of intergroup attitudes using Implicit Association Tests. Although no significant changes in intergroup attitudes were observed, greater reduction in perceived distances to out-group team members resulted in lower levels of prejudice toward the out-group as a whole after the course.","PeriodicalId":45982,"journal":{"name":"Journal of Global Information Technology Management","volume":"43 1","pages":"208 - 223"},"PeriodicalIF":2.0,"publicationDate":"2021-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77740392","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}