Performance Measurement and Metrics最新文献

{"title":"6 Performance Measurement in der Anwendung – Fallstudien und spezielle Lösungen für die Industrie","authors":"R. Gleich","doi":"10.15358/9783800664672-231","DOIUrl":"https://doi.org/10.15358/9783800664672-231","url":null,"abstract":"","PeriodicalId":44583,"journal":{"name":"Performance Measurement and Metrics","volume":"39 1","pages":""},"PeriodicalIF":1.1,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80023831","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Literaturverzeichnis","authors":"R. Gleich","doi":"10.15358/9783800664672-447","DOIUrl":"https://doi.org/10.15358/9783800664672-447","url":null,"abstract":"","PeriodicalId":44583,"journal":{"name":"Performance Measurement and Metrics","volume":"30 1","pages":""},"PeriodicalIF":1.1,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86742750","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"7 Grundschema eines Performance Measurement-Systems","authors":"Ronald Gleich","doi":"10.15358/9783800639151_266","DOIUrl":"https://doi.org/10.15358/9783800639151_266","url":null,"abstract":"","PeriodicalId":44583,"journal":{"name":"Performance Measurement and Metrics","volume":"35 1","pages":""},"PeriodicalIF":1.1,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90842131","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Gap assessment and comparison of the quality of services between central libraries of the University of Tehran and Allameh Tabataba'i University","authors":"Leila Jabbari, A. Dizaji, Mila Malekolkalami","doi":"10.1108/pmm-03-2020-0013","DOIUrl":"https://doi.org/10.1108/pmm-03-2020-0013","url":null,"abstract":"PurposeThe purpose of this study is to measure the gap and compare the quality of services provided by the Central Library of the University of Tehran and Allameh Tabataba'i University and identify the components of service that need improvement in these libraries.Design/methodology/approachIn this study, a descriptive survey method is used for data collection. The study sample contains 205 people selected out of 31,000 members of Tehran University and 100 people out of 15,000 members at Allameh Tabataba'i University. The LibQual tool is used to measure different levels of users' perceptions of library service quality.FindingsBased on the findings of the study, the level of service received at the University of Tehran was higher than the minimum expected level, and at Allameh Tabataba'i University, the level of service received was lower than the minimum level of expected, which indicates users' satisfaction at this index at the University of Tehran and users' dissatisfaction at Allameh Tabataba'i University. In the index of information control and library as a place in Tehran University, the level of service received was higher than the minimum level and in Allameh Tabataba'i University, the level of service received was lower than the minimum level, which indicates the satisfaction of users in this index at the University of Tehran and users' dissatisfaction at Allameh Tabataba'i University.Practical implicationsService quality, or quality of service, is the measurement and comparison of the size of service provided with users' expectations. The following principles illustrate the dimensions of service quality: Quality of service is much more difficult to measure than the quality of goods. The quality of service is based on users' expectations. Quality of service varies in status, meaning that the quality of a service is measured against the customer's initial expectations of that service (Parasuraman et al., 1985).Originality/valueBeing the first performance evaluation, community synchronization, economic justification, user satisfaction and customer orientation are the values of the present study.","PeriodicalId":44583,"journal":{"name":"Performance Measurement and Metrics","volume":" ","pages":""},"PeriodicalIF":1.1,"publicationDate":"2020-12-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48059507","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Bibliometric analysis of a controversial paper on predatory publishing","authors":"Panagiotis Tsigaris, J. A. T. Silva","doi":"10.1108/pmm-03-2020-0015","DOIUrl":"https://doi.org/10.1108/pmm-03-2020-0015","url":null,"abstract":"PurposeIn 2017, one study (Derek Pyne; Journal of Scholarly Publishing; DOI: 10.3138/jsp.48.3.137; University of Toronto Press) in the “predatory” publishing literature attracted global media attention. Now, over three years, according to adjusted Google Scholar data, with 53 citations (34 in Clarivate Analytics' Web of Science), that paper became that author's most cited paper, accounting for one-third of his Google Scholar citations.Design/methodology/approachIn this paper, the authors conducted a bibliometric analysis of the authors who cited that paper.FindingsWe found that out of the 39 English peer-reviewed journal papers, 11 papers (28%) critically assessed Pyne's findings, some of which even refuted those findings. The 2019 citations of the Pyne (2017) paper caused a 43% increase in the Journal of Scholarly Publishing 2019 Journal Impact Factor, which was 0.956, and a 7.7% increase in the 2019 CiteScore.Originality/valueThe authors are of the opinion that scholars and numerous media that cited the Pyne (2017) paper were unaware of its flawed findings.","PeriodicalId":44583,"journal":{"name":"Performance Measurement and Metrics","volume":" ","pages":""},"PeriodicalIF":1.1,"publicationDate":"2020-11-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/pmm-03-2020-0015","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45106890","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Usability effectiveness of a federated search system for electronic theses and dissertations in Nigerian institutional repositories","authors":"S. Salau, F. P. Abifarin, J. A. Alhassan, S. J. Udoudoh","doi":"10.1108/pmm-04-2020-0022","DOIUrl":"https://doi.org/10.1108/pmm-04-2020-0022","url":null,"abstract":"PurposeThe purpose of this study was to evaluate the usability effectiveness of a webware for electronic theses and dissertations (ETDs) in Nigerian repositories. The webware (etdsearch.com.ng) is a web application system that curates ETDs from three sampled Federal government-owned universities. The system also links users to the repositories where the theses and dissertations are hosted.Design/methodology/approachThe case study research strategy was adopted for the study. Sixty postgraduate students from three universities were randomly selected. A usability evaluation questionnaire based on the ISO 9241-11 framework was used to collect data after performing pre-defined queries/tasks based on the informational and transactional query models. The research questions were analysed using the median of the performance score (fx) of the three universities for each item evaluated, while the Kruskall–Wallis test by ranks was used to test the null hypothesis at a 5% level of significance.FindingsThe study answered two research questions and tested two null hypotheses on the usability effectiveness of the webware based on the informational and transactional queries. The participants found the ETD search system effectively useable. In addition, there was no significant difference in the opinions of the participants.Research limitations/implicationsThe webware used simulated repositories as a feed bed for the ETDs in order to have control over the workability of the repositories. Thus, the results may differ slightly when “live” repositories are used.Practical implicationsThe effectiveness of a webware that aggregates ETDs in Nigerian repositories will present libraries in Nigeria with evidence on how these systems work and can be improved upon.Originality/valueThere is a dearth of literature on practical usability studies of digital information systems in Nigerian libraries.","PeriodicalId":44583,"journal":{"name":"Performance Measurement and Metrics","volume":" ","pages":""},"PeriodicalIF":1.1,"publicationDate":"2020-11-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49333744","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"ResearchGate Altmetric scores and Scopus bibliometric indicators among lecturers","authors":"Hamed Nasibi-Sis, Saeideh Valizadeh-Haghi, M. Shekofteh","doi":"10.1108/pmm-04-2020-0020","DOIUrl":"https://doi.org/10.1108/pmm-04-2020-0020","url":null,"abstract":"PurposeMany researchers in ResearchGate (RG) engage in scholarly activity and share research findings. The researchers' activities in this social network may increase the probability of their works being cited. Thus, this study aims to examine the status of RG indices and the Scopus citation indicators of the allied medical sciences lecturers and their association with their academic rankings.Design/methodology/approachA cross-sectional, descriptive analytical study was performed. As a first step, the names of all 50 lecturers at the School of Allied Medical Sciences were searched through RG to find all the lecturers with profiles. Then, the h-index as well as the number of citations by them were extracted from Scopus. Spearman's correlation coefficient test was performed to explore the association of the RG score with the Scopus citation indicators and the academic rankings of the lecturers.FindingsThe findings demonstrated that there is a statistically significant relationship between the RG indices (except the question and answer indices) and the Scopus citation indicators with the academic rankings of the lecturers (p-value < 0.01).Originality/valueKnowledge of the significant relationship between the RG indices and the Scopus citation indicators may encourage the lecturers to make more efforts to be active on RG. Furthermore, policymakers can encourage their researchers and lecturers to be more active in this scientific social network, which could lead to promoting the university rankings in the global and national rankings systems.","PeriodicalId":44583,"journal":{"name":"Performance Measurement and Metrics","volume":" ","pages":""},"PeriodicalIF":1.1,"publicationDate":"2020-11-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/pmm-04-2020-0020","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46680943","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"How far are the public university libraries in Bangladesh meeting students' expectations? – An analysis of service quality through LibQUAL+ core items","authors":"M. Shoeb, S. M. Zabed Ahmed","doi":"10.1108/pmm-05-2020-0028","DOIUrl":"https://doi.org/10.1108/pmm-05-2020-0028","url":null,"abstract":"PurposeThe main aim of this paper is to examine the extent to which the major public university libraries in Bangladesh are meeting students' service expectations through analyzing LibQUAL+ core items.Design/methodology/approachThe survey data were obtained from students using a paper version of the questionnaire consisting of LibQUAL+ core 22 service items at four top-ranked public universities in Bangladesh. Students rated the items on three service levels each using a nine-point scale: Minimum level, Desired level and Perceived Level. Descriptive statistics, i.e. mean and SD were obtained and service adequacy gap (SAG) scores between perceived and minimum levels were computed to see whether the libraries are meeting students' minimum expectation. Non-parametric Wilcoxon sign rank test was conducted to examine the differences between minimum and perceived scores. Finally, Mann–Whitney and Kruskal–Wallis tests were conducted to see the effect of students' demographic variables on their ratings on minimum and perceived scores.FindingsThe findings revealed that the service performances of major university libraries are lagging far behind from students' minimum expectation (minimum > perceived). There are significant differences between minimum and perceived scores. Significant differences are also found in students' gender, age and enrolment level concerning their ratings on minimum and perceived service levels.Practical implicationsThe result of this study analyzes the service quality of major university libraries in Bangladesh. These findings can be used to identify the strengths and weaknesses of the library services.Originality/valueLibQUAL+ has been used mostly in academic libraries in developed countries but this is for the first time a paper-version of the instrument was used in university libraries in Bangladesh.","PeriodicalId":44583,"journal":{"name":"Performance Measurement and Metrics","volume":"1 1","pages":""},"PeriodicalIF":1.1,"publicationDate":"2020-11-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/pmm-05-2020-0028","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41662773","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Analysis of global inequality in research outcome using the Gini coefficient","authors":"Jane Cho","doi":"10.1108/pmm-05-2020-0027","DOIUrl":"https://doi.org/10.1108/pmm-05-2020-0027","url":null,"abstract":"PurposeThis study attempts to prove the extent of the gaps in the academic ecosystem by using the Gini coefficient.Design/methodology/approachThis study measures the gap between research document volume and citation by country and academic field using the latest ten years of research data of the Web of Science.FindingsAs a result, there is a large volume of documents in the USA and China, and the gap between global countries is g = 0.88 with high inequality. The fields of arts and humanities and social sciences are led by British and American cultures, and the gap between countries (g = 0.91, 0.89) is larger than in other fields. In the meantime, there is also inequality (g = 0.40) about the volumes of research documents between six academic fields, and the gap between the average numbers of citations per publication is the highest in social science (g = 0.80) and the lowest in life science (g = 0.71).Originality/valueThis study proves the extent of the gaps in the academic ecosystem by using the Gini coefficient with large amount research data.","PeriodicalId":44583,"journal":{"name":"Performance Measurement and Metrics","volume":" ","pages":""},"PeriodicalIF":1.1,"publicationDate":"2020-11-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47319744","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Impact of academic libraries on grade point average (GPA): a review","authors":"Elizabeth Sterner","doi":"10.1108/pmm-01-2020-0004","DOIUrl":"https://doi.org/10.1108/pmm-01-2020-0004","url":null,"abstract":"PurposeThe purpose of this paper is to examine the literature to determine how academic librarians are measuring their libraries' institutional level impact on student success as measured by grade point average, a metric commonly used in American education. This paper highlights a range of methods, outcomes and challenges in an initial scoping study.Design/methodology/approachThe methodology centered on a literature review of measuring the impact of academic libraries on student success as quantified by grade point average (GPA) from 2010 to present. Searches in ProQuest, EBSCO and Google Scholar were used to identify the relevant literature. Keywords searched in databases included various combinations of academic impact, student success, learning outcomes, library and higher education.FindingsThe analysis of 15 papers shows that academic librarians have demonstrated a small, nonnegligible positive correlation of library usage on GPA. The results of studies have highlighted that correlation does not prove the cause. Concerns and limitations of studies included using the GPA as a measurement of student success, differences between GPAs in subject areas, timeframes used, sample size collected, student privacy and the meanings of the results.Research limitations/implicationsThis study is limited to articles published in English measuring student success as quantified by GPA and focuses heavily on American sources.Originality/valueThe research can guide librarians through known challenges and highlight successful designs and study methods used by other academic librarians to measure the impact of the library on student success.","PeriodicalId":44583,"journal":{"name":"Performance Measurement and Metrics","volume":" ","pages":""},"PeriodicalIF":1.1,"publicationDate":"2020-11-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46153827","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}