Journal of Hospitality and Tourism Insights最新文献_第4页

Participation, Commitment, and Loyalty Towards Youth Tennis: Player and Parent Perceptions 青少年网球的参与、承诺与忠诚:球员与家长的看法

Journal of Hospitality and Tourism Insights Pub Date : 2023-11-02 DOI: 10.9707/2328-0824.1308

Jill Fjelstul, Asli Tasci, Alan Fyall, Karl Davies

引用次数: 0

Motivation and Challenges of Homestay Owners in Uttarakhand 北阿坎德邦民宿业主的动机和挑战

Journal of Hospitality and Tourism Insights Pub Date : 2023-11-02 DOI: 10.9707/2328-0824.1233

kamal Joshi, Pinky Bahuguna

引用次数: 0

Understanding Tourism Dynamics Using GIS and Forecasting Model in Banswara District, Rajasthan, India 基于GIS和预测模型的印度拉贾斯坦邦班斯瓦拉地区旅游动态研究

Journal of Hospitality and Tourism Insights Pub Date : 2023-11-02 DOI: 10.9707/2328-0824.1302

Viranch N Dave, Mudit D Mankad, Ami U Rawal

{"title":"Understanding Tourism Dynamics Using GIS and Forecasting Model in Banswara District, Rajasthan, India","authors":"Viranch N Dave, Mudit D Mankad, Ami U Rawal","doi":"10.9707/2328-0824.1302","DOIUrl":"https://doi.org/10.9707/2328-0824.1302","url":null,"abstract":"Understanding the tourism dynamics of an area involves a rigorous literature review, interviewing the local people and experts, and visiting the sites. This also involves getting acquainted with the transport network of the area to know about the accessibility to the tourism destination, which ultimately helps in preparing a suitable plan for tourism development by creating tourist circuits. Forecasting tourism demand with the help of past data helps put a better picture in front of planners and administration so they can plan more efficiently. Thus, a proper understanding of tourism dynamics requires a holistic vision. The present study tried to understand the tourism dynamics of Banswara district in Rajasthan state, India, by using forecasting techniques and GIS. This twin methodology used in this study highlights the fact that Banswara tourism is at its incipient stage and that there is a substantial prospect of religious, historical, and nature-based tourism in this area. Few of the sites are well connected with the road network, and thus, by taking connectivity into account, tourist circuits are designed.","PeriodicalId":44363,"journal":{"name":"Journal of Hospitality and Tourism Insights","volume":"5 17","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-11-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135974504","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Sustainable Tourism and Hospitality Education in a Rapidly Transitioning Industry: the future of tourism and hospitality education in the GCC region 快速转型行业中的可持续旅游和酒店教育:海湾合作委员会地区旅游和酒店教育的未来

Journal of Hospitality and Tourism Insights Pub Date : 2023-11-02 DOI: 10.9707/2328-0824.1276

Ali Abdallah

引用次数: 0

The perception of halal concept of hoteliers in the light of social exchange theory: a Swedish study 社会交换理论视角下酒店经营者对清真概念的感知:瑞典研究

Journal of Hospitality and Tourism Insights Pub Date : 2023-11-01 DOI: 10.1108/jhti-01-2023-0038

Saeid Abbasian, Gustaf Onn, Denice Nordberg

{"title":"The perception of halal concept of hoteliers in the light of social exchange theory: a Swedish study","authors":"Saeid Abbasian, Gustaf Onn, Denice Nordberg","doi":"10.1108/jhti-01-2023-0038","DOIUrl":"https://doi.org/10.1108/jhti-01-2023-0038","url":null,"abstract":"Purpose This paper aims at from the perspective of the social exchange theory (SET) gaining an understanding of how promotion of halal concept in Sweden is perceived by Swedish hoteliers. Design/methodology/approach A mixed-methods approach has been used consisting of 62 completed surveys with closed-ended and open-ended questions, follow-up comments and five in-depth interviews with hoteliers in the mid-Sweden region. Content analysis has been employed. Findings Three categories of meanings are the main findings: general perception, safeguarding Swedish secular values and financially unjustifiable have been discovered. Most of the respondents have been sceptical towards halal and Muslim-friendly hotel concepts due to financial and cultural challenges these two concepts have for the Swedish tourism and hotel industries. Based on the SET, this entails more costs than benefits and is especially at odds with Swedish-rooted secular values. Practical implications This study provides practical implications and increased knowledge for tourism stakeholders including hotels in Sweden. Originality/value This is one of the very few studies on halal tourism in Scandinavia and the first Scandinavian study on hoteliers' attitudes towards halal tourism.","PeriodicalId":44363,"journal":{"name":"Journal of Hospitality and Tourism Insights","volume":"80 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135162975","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Palate vs plate: segmenting restaurant consumers through food quality and portion size trade-offs 味觉vs盘子:通过食物质量和份量的权衡来划分餐馆消费者

Journal of Hospitality and Tourism Insights Pub Date : 2023-10-31 DOI: 10.1108/jhti-04-2023-0272

Li Ge, Chun-Hung (Hugo) Tang, Carl Behnke, Richard Ghiselli

{"title":"Palate vs plate: segmenting restaurant consumers through food quality and portion size trade-offs","authors":"Li Ge, Chun-Hung (Hugo) Tang, Carl Behnke, Richard Ghiselli","doi":"10.1108/jhti-04-2023-0272","DOIUrl":"https://doi.org/10.1108/jhti-04-2023-0272","url":null,"abstract":"Purpose This study (1) assessed restaurant consumers' perceived importance of better food quality versus larger portion sizes, (2) classified restaurant consumers into different segments based on their perceived importance of seven food quality attributes (taste, texture, aroma, appearance and the use of natural, local and organic ingredients) relative to portion size and (3) compared the identified market segments. Design/methodology/approach An online survey assessed 613 USA adult participants' perceived importance of seven food quality attributes relative to portion size. A K-means cluster analysis classified participants into different segments based on their perceptions. Findings Five restaurant consumer segments were identified: sensory-oriented consumers, taste-oriented organic food consumers, local and natural food consumers, quantity-oriented consumers and quality-oriented consumers. In general, quality-oriented consumers were the least likely to visit fast-food restaurants, had the highest average per-meal spending and were the least likely to eat out alone. Local and natural food consumers and taste-oriented organic food consumers had higher total restaurant spending than other groups. Quantity-oriented and sensory-oriented consumers visited fast-food restaurants more often and had lower total restaurant spending and per-meal spending than other groups. Age, sex and income were significantly associated with the segmentation outcomes. Practical implications Findings suggest promising opportunities for restaurants to enhance consumer perceptions of value by prioritizing the factors that hold the greatest significance to their target customers. Originality/value This study is the first attempt to segment restaurant consumers based on their perceived importance of food quality attributes relative to portion size, effectively identifying five distinct consumer segments.","PeriodicalId":44363,"journal":{"name":"Journal of Hospitality and Tourism Insights","volume":"15 4","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135808715","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

My supervisor distresses me! Examining three-way interaction in the hospitality setting 我的上司让我很苦恼!考察酒店环境中的三方互动

Journal of Hospitality and Tourism Insights Pub Date : 2023-10-31 DOI: 10.1108/jhti-04-2023-0299

Mukaram Ali Khan, Muhammad Haroon Shoukat, Chai Ching Tan, Kareem M. Selem

{"title":"My supervisor distresses me! Examining three-way interaction in the hospitality setting","authors":"Mukaram Ali Khan, Muhammad Haroon Shoukat, Chai Ching Tan, Kareem M. Selem","doi":"10.1108/jhti-04-2023-0299","DOIUrl":"https://doi.org/10.1108/jhti-04-2023-0299","url":null,"abstract":"Purpose This paper examines the moderated-moderation model of reciprocity belief and fear of negative evaluation between supervisors' abusive reactions and subordinates' distress. Design/methodology/approach The authors obtained 412 valid responses from Egyptian hotel employees and analyzed them using PROCESS model 3. Findings The three-way interaction findings proved that when employees have high reciprocity beliefs and low fear of negative evaluations, the abusive supervision-psychological distress relationship is dampened. Practical implications Organizations have the opportunity to implement human resource development (HRD) strategies focused on cultivating reduced apprehension toward negative evaluation and fostering a robust sense of positive reciprocity. To achieve this, HRD and HRM initiatives can encompass elements such as bolstering organizational and coworker support, promoting cultural assimilation and redefining work practices. Originality/value This paper adopts a comprehensive approach that recognizes the intricate interrelationships within the workplace by identifying subtle dynamics of abusive supervision and its impacts. It also explores the complex nature of such relationships rather than taking a purely causal perspective.","PeriodicalId":44363,"journal":{"name":"Journal of Hospitality and Tourism Insights","volume":"39 4","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135808714","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Engaging customers through satisfaction; does social media marketing and perceived innovativeness really matter? A time-lagged study in the hospitality industry 通过满意度吸引客户;社交媒体营销和感知创新真的重要吗?一项针对酒店业的滞后研究

Journal of Hospitality and Tourism Insights Pub Date : 2023-10-31 DOI: 10.1108/jhti-04-2023-0290

Sarah Khan, Abdul Wahab

{"title":"Engaging customers through satisfaction; does social media marketing and perceived innovativeness really matter? A time-lagged study in the hospitality industry","authors":"Sarah Khan, Abdul Wahab","doi":"10.1108/jhti-04-2023-0290","DOIUrl":"https://doi.org/10.1108/jhti-04-2023-0290","url":null,"abstract":"Purpose The purpose of this study is to address the issue of customer engagement faced by the hospitality industry. By employing the Stimulus–Organism–Response (S-O-R) model and engagement theory, this study investigates the influence of social media marketing (SMM) and consumers' perceived innovativeness on customer engagement. Additionally, it explores the mediating role of customer satisfaction. Lastly, it examines the moderating effect of service convenience between customer satisfaction and customer engagement. Design/methodology/approach This study is quantitative in nature. Data were collected through surveys using a three-wave time-lagged design from 564 consumers of various restaurants. Findings The findings reveal that SMM did not directly impact customer engagement; however, it showed a full mediation through customer satisfaction. Perceived innovativeness showed a significant relationship with customer engagement both directly and indirectly. Service convenience also showed significant moderation. Practical implications The study is useful for the hospitality managers and the restaurant industry as a whole in facilitating memorable customer experiences in order engage them for longer time periods. This study would also help give other firms in the service sector a direction to better engage with their customers. Originality/value This study by investigating the unique framework produces the useful information for hospitality managers, policy makers and contributes to the body of knowledge from a developing country's perspective. Testification of S-O-R model and engagement theory are also significant theoretical contributions.","PeriodicalId":44363,"journal":{"name":"Journal of Hospitality and Tourism Insights","volume":"103 2","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135928480","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Antecedents of patient satisfaction in the medical tourism sector: a review 医疗旅游行业患者满意度的前因:综述

Journal of Hospitality and Tourism Insights Pub Date : 2023-10-19 DOI: 10.1108/jhti-08-2022-0351

Mercy Toni, K.K. Jithina, K.V. Thomas

{"title":"Antecedents of patient satisfaction in the medical tourism sector: a review","authors":"Mercy Toni, K.K. Jithina, K.V. Thomas","doi":"10.1108/jhti-08-2022-0351","DOIUrl":"https://doi.org/10.1108/jhti-08-2022-0351","url":null,"abstract":"Purpose The main purpose of this paper is to outline the antecedents of patient satisfaction in the field of medical tourism (MT) applying extant literature and to develop a conceptual model based on the review. Design/methodology/approach This paper presents a thorough review of prior studies related to the antecedents of patient satisfaction in the MT sector. Moreover, it provides the theoretical base that helped the researcher to identify significant relationship between the patient satisfaction and its antecedents. Findings The researchers identified the prominent antecedents of patient satisfaction and present the potential interrelationships between different antecedents of patient satisfaction such as treatment quality, cost attractiveness, destination image and service quality with patient satisfaction based on the review. Practical implications The results have momentous practical implications as they will help researchers to better understand the antecedents of patient satisfaction and their potential inter linkages with patient satisfaction in MT sector. The conceptual model derived from the review may guide the actions of researchers as well as practitioners in the MT industry as a whole. The present study provides insights for further research in the MT sector and thereby helps to further enrich the existing theoretical base of the MT. Originality/value The study brings together the scattered knowledge from the broad and extensive range of medical or health tourism and cognate literature which indicate ideological differences among various aspects of MT as well as potential factors determining patient satisfaction in MT sector (antecedents of satisfaction). The newly developed model incorporates a new construct called “treatment quality” as different from “service quality,” which is a widely used construct to explain customer satisfaction. The antecedents of patient satisfaction and their inter-linkages with patient satisfaction provide a sound theoretical foundation for the future studies.","PeriodicalId":44363,"journal":{"name":"Journal of Hospitality and Tourism Insights","volume":"189 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135666879","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Comparison of generational loyalty models and loyalty programs for Millennial, Generation X, and Baby Boomer hotel customers 千禧一代、X一代和婴儿潮一代酒店客户的代际忠诚度模型和忠诚度计划的比较

Journal of Hospitality and Tourism Insights Pub Date : 2023-10-17 DOI: 10.1108/jhti-01-2023-0053

Elizabeth A. Whalen, John T. Bowen, Seyhmus Baloglu

{"title":"Comparison of generational loyalty models and loyalty programs for Millennial, Generation X, and Baby Boomer hotel customers","authors":"Elizabeth A. Whalen, John T. Bowen, Seyhmus Baloglu","doi":"10.1108/jhti-01-2023-0053","DOIUrl":"https://doi.org/10.1108/jhti-01-2023-0053","url":null,"abstract":"Purpose This research explores differences in consumer behavior across generational cohorts, particularly focusing on customer loyalty. With Millennials becoming the largest generational cohort, it is crucial to understand loyalty variations, given that many loyalty programs were established during the Baby Boomer era. This study investigates two vital aspects for hotel companies aiming to enhance guest loyalty: antecedents to loyalty and loyalty program design. Design/methodology/approach In part 1, a loyalty model was tested using corporate social responsibility (CSR), personalization, brand identity, and trust as antecedents for customer loyalty in full-service hotels. The study developed models for the overall sample and each generational cohort. Part 2 explored generational preferences regarding commonly offered hotel loyalty program benefits. Findings The study revealed no significant differences across generational cohorts in the loyalty model. Antecedents had similar effects on loyalty creation across all three cohorts. In part 2, the four most desired benefits for all generations were upgrades, customized service, late check-out, and empathetic employees. Practical implications This research supports Millennials' loyalty to hotels and highlights the importance of benefits that offer immediate advantages during a stay, such as upgrades, late check-out, empathetic employees, and personalization. These findings emphasize the need for loyalty program designs that provide faster rewards and personalization options. Originality/value This study pioneers the examination of hotel customer loyalty models across three generations and evaluates loyalty benefits across these cohorts. The results hold significance for researchers and practitioners in the field.","PeriodicalId":44363,"journal":{"name":"Journal of Hospitality and Tourism Insights","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135944681","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0