Proceedings of the 2017 ACM SIGMIS Conference on Computers and People Research最新文献_第6页

Real-Time Decision-Making to Serve the Unbanked Poor in the Developing World 为发展中国家无银行服务的贫困人口提供实时决策

Proceedings of the 2017 ACM SIGMIS Conference on Computers and People Research Pub Date : 2017-06-21 DOI: 10.1145/3084381.3084425

L. Mohan, D. Potnis

{"title":"Real-Time Decision-Making to Serve the Unbanked Poor in the Developing World","authors":"L. Mohan, D. Potnis","doi":"10.1145/3084381.3084425","DOIUrl":"https://doi.org/10.1145/3084381.3084425","url":null,"abstract":"The World Bank estimated in 2015 that 60% of the world's poor earning less than USD2.00 a day do not have a bank account or are unbanked. A major impediment to serve the unbanked poor is the high cost of the process of distributing small loans and collecting repayments from barely literate borrowers. This process requires loan officers to meet the poor at their door step, making it a people-intensive process requiring frequent face-to-face interaction. Real-time decision-making is a solution to address the key challenge experienced by banks when serving the unbanked poor in the developing word. Our poster is drawn from two case examples: Banco Azteca, a bank in Mexico, and Equitas Holdings Limited that makes small amounts of loans to unbanked poor in India. We focus on an Azteca's automated decision support system to serve low income people ignored by banks in Mexico, and a real-time performance dashboard custom-built by Equitas to improve the productivity of loan officers. Our analysis suggests that real-time decision making cannot enable banks to scale their operations for achieving significant social impact unless the following conditions are met: process, application of real time data, user friendly interfaces, and leadership by top management.","PeriodicalId":441637,"journal":{"name":"Proceedings of the 2017 ACM SIGMIS Conference on Computers and People Research","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116407188","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 6

Privacy Protection Dashboard: A Study of Individual Cloud-Storage Users Information Privacy Protection Responses 隐私保护仪表板:个人云存储用户信息隐私保护响应研究

Proceedings of the 2017 ACM SIGMIS Conference on Computers and People Research Pub Date : 2017-06-21 DOI: 10.1145/3084381.3084424

Surya Karunagaran, Saji K. Mathew, F. Lehner

{"title":"Privacy Protection Dashboard: A Study of Individual Cloud-Storage Users Information Privacy Protection Responses","authors":"Surya Karunagaran, Saji K. Mathew, F. Lehner","doi":"10.1145/3084381.3084424","DOIUrl":"https://doi.org/10.1145/3084381.3084424","url":null,"abstract":"Cloud computing services have gained a lot of attraction in the recent years, but the shift of data from user-owned desktops and laptops to cloud storage systems has led to serious data privacy implications for the users. Even though privacy notices supplied by the cloud vendors details the data practices and options to protect their privacy, the lengthy and free-flowing textual format of the notices are often difficult to comprehend by the users. Thus we propose a simplified presentation format for privacy practices and choices termed as \"Privacy-Dashboard\" based on Protection Motivation Theory (PMT) and we intend to test the effectiveness of presentation format using cognitive-fit theory. Also, we indirectly model the cloud privacy concerns using Item-Response Theory (IRT) model. We contribute to the information privacy literature by addressing the literature gap to develop privacy protection artifacts in order to improve the privacy protection behaviors of individual users. The proposed \"privacy dashboard\" would provide an easy-to-use choice mechanisms that allow consumers to control how their data is collected and used.","PeriodicalId":441637,"journal":{"name":"Proceedings of the 2017 ACM SIGMIS Conference on Computers and People Research","volume":"37 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122300041","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The Effects of Modularity on Effective Communication and Collaboration: [Best Paper Nominee] 模块化对有效沟通与协作的影响:[最佳论文提名]

Proceedings of the 2017 ACM SIGMIS Conference on Computers and People Research Pub Date : 2017-06-21 DOI: 10.1145/3084381.3084413

C. Amrit, Elody Hutten

引用次数: 0

Do IT Professionals Attend to Internal and External Distributive Justice? IT专业人员是否关注内部和外部分配公平?

Proceedings of the 2017 ACM SIGMIS Conference on Computers and People Research Pub Date : 2017-06-21 DOI: 10.1145/3084381.3084389

D. Joseph, T. Setor, S. Srivastava

引用次数: 0

Inbound Technical Support in Contact Centers of Northern Mindanao, Philippines: Toward a Grounded Theory 菲律宾棉兰老岛北部呼叫中心的入站技术支持:走向接地理论

Proceedings of the 2017 ACM SIGMIS Conference on Computers and People Research Pub Date : 2017-06-21 DOI: 10.1145/3084381.3084432

Meldie Apag

引用次数: 0

Keynote: Digital Intelligence and Transformations 主题演讲:数字智能和转型

Proceedings of the 2017 ACM SIGMIS Conference on Computers and People Research Pub Date : 2017-06-21 DOI: 10.1145/3084381.3087666

Sunil Mithas

{"title":"Keynote: Digital Intelligence and Transformations","authors":"Sunil Mithas","doi":"10.1145/3084381.3087666","DOIUrl":"https://doi.org/10.1145/3084381.3087666","url":null,"abstract":"Because of changes in competitive and regulatory environment and customer expectations, organizations have to continuously transform their products, services or business models to meet customer needs. Information technology (IT) increasingly plays an important role in many transformations because of significant digitization of business processes and massive investments in IT since 1960s [1, 2]. However, genuine transformations, even if necessary, often face difficulties because of an incomplete understanding of how to drive and manage transformations. In my talk I will describe some findings and lessons based on my research on transformations [3], and various facets of what I call digital intelligence [4]. I will argue that although information technology is often an important enabler of transformations, sustainable and desirable transformations need much more. They also require attention to leadership; strategic planning; customer, employee and process focus; governance and long-term orientation that balances interests of various stakeholders; and what I call disciplined autonomy. Achieving success often requires an understanding of how to configure these elements optimally in a particular context. I will discuss some of my research on IT human capital, digital skills and its impact at the individual and household levels to suggest implications for policy, managers and IT professionals.","PeriodicalId":441637,"journal":{"name":"Proceedings of the 2017 ACM SIGMIS Conference on Computers and People Research","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129162189","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Exploring Critical Issues of Technical Support in Contact Centers of the Philippines: Toward a Grounded Theory 探索菲律宾呼叫中心技术支持的关键问题:走向接地理论

Proceedings of the 2017 ACM SIGMIS Conference on Computers and People Research Pub Date : 2017-06-21 DOI: 10.1145/3084381.3084383

Meldie Apag, R. Sison

{"title":"Exploring Critical Issues of Technical Support in Contact Centers of the Philippines: Toward a Grounded Theory","authors":"Meldie Apag, R. Sison","doi":"10.1145/3084381.3084383","DOIUrl":"https://doi.org/10.1145/3084381.3084383","url":null,"abstract":"The contact center industry in the Philippines, named by Deloitte as one of the two top contact center destinations in Asia, has been expanding rapidly in terms of technology, workforce size, and economic scope. This study aims to explore, using the Glaserian grounded theory method (GTM), the main concern of contact center agents, particularly inbound technical support representatives, in Northern Mindanao in the Philippines, and how they resolve their main concern, especially using information technology. GTM goes beyond the descriptive approach of most qualitative methods by generating from the data, a theory of the substantive area. The rationale for GTM reflects the source of the developed theory grounded in the behavior, words, and actions of those under study. The theory can inform the development of systems, processes, structures, and policies that will support the actors in the substantive area. Preliminary results suggest that staying at the organization or else seeking other employment opportunities is the main concern of the technical support representatives, who resolve this main concern using a cyclical process, each cycle of which has four stages: training, struggling, coping, and motivating. The application of technologies in contact center operations can play a key role in sustaining the technical support representatives' decision to stay longer in the industry.","PeriodicalId":441637,"journal":{"name":"Proceedings of the 2017 ACM SIGMIS Conference on Computers and People Research","volume":"28 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125949433","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Executive Pay Before and After Technology IPOs: Who Receives More? 科技公司ipo前后高管薪酬:谁拿得更多?

Proceedings of the 2017 ACM SIGMIS Conference on Computers and People Research Pub Date : 2017-06-21 DOI: 10.1145/3084381.3084397

T. Setor, D. Joseph

引用次数: 1

Framework for Alignment of Service Provider Value Drivers with Client Expectations in IT Services Outsourcing IT服务外包中服务提供商价值驱动因素与客户期望的一致性框架

Proceedings of the 2017 ACM SIGMIS Conference on Computers and People Research Pub Date : 2017-01-02 DOI: 10.1145/3084381.3084391

Arup K. Das, S. S. Bharadwaj

{"title":"Framework for Alignment of Service Provider Value Drivers with Client Expectations in IT Services Outsourcing","authors":"Arup K. Das, S. S. Bharadwaj","doi":"10.1145/3084381.3084391","DOIUrl":"https://doi.org/10.1145/3084381.3084391","url":null,"abstract":"In this competitive environment, service provider organizations are keen to create value for their client organizations and differentiate their services during delivery of IT services outsourcing projects. However, there are variations in value delivery as per client expectations. It is critical to understand how alignment can be achieved between B-to-B client and vendor organizations to minimize this variation. Through dyadic case studies, this research paper develops a framework of (mis)aligned practices at three levels of conceptualization- contractual alignment, knowledge alignment and business alignment. Further, a project alignment measurement framework has been developed along with propositions for future study. This research adopted a practice based analyses of organizations Findings from data collected through interviews and project documentations resulted in nineteen practices showing aligned behaviors and twenty-three practices showing mis-aligned behaviors at contractual alignment level; six practices showing aligned behaviors and eleven practices showing mis-aligned behaviors at knowledge alignment level; and fourteen practices showing aligned behaviors and eleven practices showing mis-aligned behaviors at business alignment level","PeriodicalId":441637,"journal":{"name":"Proceedings of the 2017 ACM SIGMIS Conference on Computers and People Research","volume":"SE-11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126577551","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4

Proceedings of the 2017 ACM SIGMIS Conference on Computers and People Research 2017年ACM SIGMIS计算机与人研究会议论文集

Proceedings of the 2017 ACM SIGMIS Conference on Computers and People Research Pub Date : 1900-01-01 DOI: 10.1145/3084381

Rajendra K. Bandi, R. Kishore, D. Beimborn, Rajeev Sharma, S. Srivastava

引用次数: 0