{"title":"Understanding the National Student Satisfaction Survey in Light of Intellectual Capital Framework","authors":"Victoria Konovalenko Slettli, E. Panteleeva","doi":"10.4018/978-1-7998-8085-1.ch017","DOIUrl":"https://doi.org/10.4018/978-1-7998-8085-1.ch017","url":null,"abstract":"The study aims to examine whether an online national student survey can contribute to the understanding of intellectual capital in higher education institutions. The study adopts a performance management and measurement perspective towards NSS and applies the lens of intellectual capital measurement theory which distinguishes between human, relational, and structural capitals. By adopting a conceptual and explorative research approach, the study is based on an intensive analysis of document sources related to the Norwegian online national student survey – Study Barometer. The results suggest that the Norwegian national student survey reflects certain categories of the intellectual capital framework – including those categories that are of interest to university stakeholders. However, the scope of the intellectual capital categories in the survey is limited to a few certain items. The study concludes that national online student survey can be used as a performance measurement tool and assist our understanding of the IC in HEIs – even though to a limited degree.","PeriodicalId":438368,"journal":{"name":"Global Perspectives on Quality Assurance and Accreditation in Higher Education Institutions","volume":"90 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127553755","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
N. Ramachandran, H. Al-Mughairi, Abdallah Khalfan Hamood Al-Azri
{"title":"Student Participation in Quality Assurance Processes of HEIs the Omani Context","authors":"N. Ramachandran, H. Al-Mughairi, Abdallah Khalfan Hamood Al-Azri","doi":"10.4018/978-1-7998-8085-1.ch016","DOIUrl":"https://doi.org/10.4018/978-1-7998-8085-1.ch016","url":null,"abstract":"Quality assurance and accreditation are the most pronounced words in the education sector. Quality culture involves all stakeholders in the process. Students who are the major stakeholders play a vital role in the QA process of an institution. The role of students in QA process in Oman context has been covered by conducting interviews from both students and staff members. The current study has been conducted on all the 13 branches of University of Technology and Applied Sciences. An online interview schedule was arranged with five students and two staff members from each branch. The list of students and staff was collected from the quality assurance department of UTAS branches. The results of the study showed that students are actively participating in various programs. The main hindrances to student involvement are low awareness about QA processes, time constraints, and low student representation towards QA processes. The implication of this research is important for HEIs, OAAA, academic researchers, and higher education stakeholders.","PeriodicalId":438368,"journal":{"name":"Global Perspectives on Quality Assurance and Accreditation in Higher Education Institutions","volume":"64 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128257639","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Quality Management System for HEIs","authors":"H. Magd, S. Kunjumuhammed","doi":"10.4018/978-1-7998-8085-1.ch001","DOIUrl":"https://doi.org/10.4018/978-1-7998-8085-1.ch001","url":null,"abstract":"The development of quality management systems (QMS) in higher education institutions (HEIs) was driven on the one hand by the competitive pressure and, on the other hand, by growing concerns from stakeholders demanding assurance of institutional program quality and their graduates. Adopting QMS is currently mandatory, and quality accreditation, both institutional and program, becomes a plausible strategy to engage and continue offering programs by national and international bodies. This chapter offers an introductory understanding of the quality concept and quality management systems within higher education and sheds some light on the quality management system in Oman.","PeriodicalId":438368,"journal":{"name":"Global Perspectives on Quality Assurance and Accreditation in Higher Education Institutions","volume":"37 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123833638","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Self-Assessment Reports","authors":"N. Ramachandran, Madhusmita Indian Nayak","doi":"10.4018/978-1-7998-8085-1.ch015","DOIUrl":"https://doi.org/10.4018/978-1-7998-8085-1.ch015","url":null,"abstract":"Quality assurance has gained momentum in the education sector also after its recognition in the industry. Quality has become a part of service providers like healthcare and education. The field of education has undergone tremendous change since the word quality penetrated into it. Choosing a higher education institution puts in many criteria of which quality assurance and accreditation also has a vital role. The process of accreditation differs from one country to another. The process depends on the outcomes expected by the accrediting agency along with the guidelines of the government regulatory body. Self-assessment report is a self-evaluation made by an institution which is prepared in a report form and submitted to accrediting agency. An expert team evaluates the application for awarding accreditation to a HEI. The role of self-assessment report is to understand the strength and weakness of the HEI.","PeriodicalId":438368,"journal":{"name":"Global Perspectives on Quality Assurance and Accreditation in Higher Education Institutions","volume":"160 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132218758","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The Role of Accrediting Agencies","authors":"H. Magd, H. Karyamsetty","doi":"10.4018/978-1-7998-8085-1.ch004","DOIUrl":"https://doi.org/10.4018/978-1-7998-8085-1.ch004","url":null,"abstract":"Accrediting agencies are autonomous bodies commissioned mainly to grant accreditation to academic institutions that meet the prescribed quality standards. The accreditation process takes through a detailed systematic procedure that considers reviewing of the academic institution operations, whether teaching and learning offered to meet the quality standards, and encourages improvement to international standards. All accreditations offered by accrediting bodies call for institutional accreditation before any other type of accreditation is granted. Accreditation can be classified as international and national, where the process in both the methods have some common and different steps. Each accrediting body under the designated government authority has prescribed procedures, terms, and conditions to be fulfilled by institutions for the accreditation process. OAAA, CAA, and the NCAAA are the more active accrediting bodies operational in the GCC region commissioned in Oman, UAE, and KSA, respectively.","PeriodicalId":438368,"journal":{"name":"Global Perspectives on Quality Assurance and Accreditation in Higher Education Institutions","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131966937","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"A Curriculum Development and Quality Assessment Model Based on the Formation of Professional Identity","authors":"M. Hamlin","doi":"10.4018/978-1-7998-8085-1.ch011","DOIUrl":"https://doi.org/10.4018/978-1-7998-8085-1.ch011","url":null,"abstract":"Educators are increasingly urged to improve quality control mechanisms. Improving quality involves more than simply increasing the variety of options for assessments. It calls for a new model of curriculum design focused on the formation of professional competencies students will need in the workplace along with the integration of theory-based learning activities and assessments supported by instructional technologies. This chapter will present a framework that educators can use to guide the integration of learning activities, assessments, and instructional technologies in a manner that guides students in the development of professional competencies for success in the workplace and also provides a stream of quality control data that can be used to measure both educational and organizational effectiveness.","PeriodicalId":438368,"journal":{"name":"Global Perspectives on Quality Assurance and Accreditation in Higher Education Institutions","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123854787","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Blended Learning in HEIs in the Middle East","authors":"B. Thomas, Ali Al Jarrah, Nisha Joseph","doi":"10.4018/978-1-7998-8085-1.ch014","DOIUrl":"https://doi.org/10.4018/978-1-7998-8085-1.ch014","url":null,"abstract":"During the pandemic, many universities have different types of BL adoption and implementation guidance provided by individuals or organizations, but this does not include overall institutionalization. Without proper institutionalization, educational institutions will have inconsistent blended learning environments, and the research indicates that clear institutional guidance and policies are essential for a BL model to succeed. However, there are still debates on whether instructors who are enthusiastic about e-learning systems prefer traditional learning platforms to be successful, while they also support the idea that instead of replacement of conventional learning by online learning, it is better to combine these two. The current study analyzes the frameworks for BL adoption and implementation in higher educational institutions in the Middle East from the quality assurance perspective. The aim is to gain a better understanding of HEIs in the Middle East's overall blended learning framework.","PeriodicalId":438368,"journal":{"name":"Global Perspectives on Quality Assurance and Accreditation in Higher Education Institutions","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125214155","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Quality Assurance of Higher Education From the Glonacal Agency Heuristic","authors":"A. Phan","doi":"10.4018/978-1-7998-8085-1.ch008","DOIUrl":"https://doi.org/10.4018/978-1-7998-8085-1.ch008","url":null,"abstract":"In the era of globalization, higher education acts as a player in the game, presenting a vivid picture of how the system manifests the globalizing process of a nation. This chapter takes a critical look at quality assurance of higher education in a country, Vietnam, under the impacts of international organizations. Drawing on Marginson and Rhoades's glonacal agency heuristic, the chapter aims to argue that quality assurance has been prioritized as one of the core stepping stones for Vietnam to participate in international and regional educational space. It further explains while international organizations as global actors have set the foundation for quality assurance in Vietnam and introduced neoliberal ideas into the system including institutional autonomy, decentralization and social accountability, the national tradition of state-eccentric power, and the discrepancies among local institutions divert the quality assurance system away from such neoliberal ideas. The organizations that are the focus of the chapter include the World Bank, ASEAN, and ASEAN University Network.","PeriodicalId":438368,"journal":{"name":"Global Perspectives on Quality Assurance and Accreditation in Higher Education Institutions","volume":"367 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115472608","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Quality Assurance Systems of Higher Education in Africa","authors":"A. Kaaouachi, Youssef Hamdani","doi":"10.4018/978-1-7998-8085-1.ch007","DOIUrl":"https://doi.org/10.4018/978-1-7998-8085-1.ch007","url":null,"abstract":"The quality of higher education is currently the main challenge of public policies for higher education and research in many countries and regions of the world. Since their independence, African countries have made several efforts to ensure the quantitative aspects of higher education. But the big challenge concerns the qualitative aspects allowing to generate significant impacts of this sector for economic and social development. This chapter aims to analyze the current trends of quality assurance of higher education in the African region. Also, it plans to discuss constraints that affect development, implementation, and promotion of quality assurance systems in this region. Finally, it plans to give future perspectives to develop effective quality assurance systems of higher education which take into account African specificities.","PeriodicalId":438368,"journal":{"name":"Global Perspectives on Quality Assurance and Accreditation in Higher Education Institutions","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128954333","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Survey Forms for Data Collection","authors":"Annie Bangtegan Domede, Autumn Dinkelman","doi":"10.4018/978-1-7998-8085-1.ch010","DOIUrl":"https://doi.org/10.4018/978-1-7998-8085-1.ch010","url":null,"abstract":"Data collection is done through various methods including but not limited to surveys, interviews, observations, document analysis, focus groups, and oral histories. Each of these methods employs data gathering tools in order to facilitate the collection of information or data. In this section, the survey method, particularly the survey instrument or survey form, is discussed. Specifically, this chapter will focus on the fundamental factors to consider when developing the form to ensure coming up with relevant, unbiased, and focused questions, which will yield relevant and appropriate answers. In addition, considerations to take into account for proper administration of a survey form will be covered as well as the guidelines for a better and more accurate interpretation of survey data.","PeriodicalId":438368,"journal":{"name":"Global Perspectives on Quality Assurance and Accreditation in Higher Education Institutions","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116429370","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}