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Software as a Service: An effective platform to deliver holistic Hotel Performance Management systems 软件即服务:提供整体酒店绩效管理系统的有效平台
IF 2.2
Tourism & Management Studies Pub Date : 2018-02-17 DOI: 10.18089/tms.2018.14si103
N. António, Francisco Serra
{"title":"Software as a Service: An effective platform to deliver holistic Hotel Performance Management systems","authors":"N. António, Francisco Serra","doi":"10.18089/tms.2018.14si103","DOIUrl":"https://doi.org/10.18089/tms.2018.14si103","url":null,"abstract":"This study main objective was to assess the viability of development of a Performance Management (PM) system, delivered in the form of Software as a Service (SaaS), specific for the hospitality industry and to evaluate the benefits of its use. Software deployed in the cloud, delivered and licensed as a service, is becoming increasingly common and accepted in a business context. Although, Business Intelligence (BI) solutions are not usually distributed in the SaaS model, there are some examples that this is changing. To achieve the study objective, design science research methodology was employed in the development of a prototype. This prototype was deployed in four hotels and its results evaluated. Evaluation of the prototype was focused both on the system technical characteristics and business benefits. Results shown that hotels were very satisfied with the system and that building a prototype and making it available in the form of SaaS is a good solution to assess BI systems contribution to improve management performance.","PeriodicalId":43763,"journal":{"name":"Tourism & Management Studies","volume":"14 1","pages":"25-35"},"PeriodicalIF":2.2,"publicationDate":"2018-02-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48366529","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Satisfaction and loyalty in the all-inclusive system in Cape Verde 佛得角全包系统的满意度和忠诚度
IF 2.2
Tourism & Management Studies Pub Date : 2018-02-17 DOI: 10.18089/TMS.2018.14SI106
J. A. Río, Jesús Claudio Pérez-Gálvez, F. Agüera, Virginia Navajas Romero, T. López-Guzmán
{"title":"Satisfaction and loyalty in the all-inclusive system in Cape Verde","authors":"J. A. Río, Jesús Claudio Pérez-Gálvez, F. Agüera, Virginia Navajas Romero, T. López-Guzmán","doi":"10.18089/TMS.2018.14SI106","DOIUrl":"https://doi.org/10.18089/TMS.2018.14SI106","url":null,"abstract":"The aim of this paper is to analyse satisfaction and loyalty in the All-Inclusive system in Cape Verde, one of the main destinations of sun and beach in Africa. The methodology used was based on surveys conducted with tourists. The data from this research have been analysed with SPSS 23 and AMOS IBM SPSS 23. The results of this research have shown that in order to achieve the loyalty of tourists, the role of both the agents and those responsible for the destination is very important; therefore, they should attract the tourist visitors with the right socio-demographic profile, and second, improve the knowledge and the attitude of the visitors regarding the different attractions of the \"all-inclusive” system. Thus, the value perceived by the tourists has a bearing on satisfaction, helping to reinforce loyalty to the destination.","PeriodicalId":43763,"journal":{"name":"Tourism & Management Studies","volume":"14 1","pages":"53-62"},"PeriodicalIF":2.2,"publicationDate":"2018-02-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47930767","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
A proposal for measuring hotels’ managerial responses to User-Generated-Content Reviews 一项衡量酒店管理层对用户生成内容评论反应的提案
IF 2.2
Tourism & Management Studies Pub Date : 2018-02-17 DOI: 10.18089/TMS.2018.14SI101
J. Perez-Aranda, María Vallespín Arán, S. Molinillo
{"title":"A proposal for measuring hotels’ managerial responses to User-Generated-Content Reviews","authors":"J. Perez-Aranda, María Vallespín Arán, S. Molinillo","doi":"10.18089/TMS.2018.14SI101","DOIUrl":"https://doi.org/10.18089/TMS.2018.14SI101","url":null,"abstract":"Despite the fact that User-Generated-Content (UGC) has emerged as a widely implemented practice in many disciplines and industries, including tourism and hospitality, academic research lacks a measurement method for hotels’ managerial responses to UGC-Reviews (UGC-R). Based on data from a survey of 335 hotels, this article validates a 32-item UGC-Review scale that, through a battery of exploratory factorial analysis tests, comprises 6 constructs: identification of the reputation landscape; assessment of changes in the company´s ratings and rankings over time; determination of the publication reach; comparison with industry competitors; review and comparison of ranking methodologies and increased reputational scores. The results show that the proposal scale demonstrates reliability and dimensionality. The proposed UGC-R scale is a strategic tool for business managers aiming to improve their marketing strategies and to gain insights into the competitive advantage of reputation management.","PeriodicalId":43763,"journal":{"name":"Tourism & Management Studies","volume":"14 1","pages":"7-16"},"PeriodicalIF":2.2,"publicationDate":"2018-02-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46729406","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
Measuring and analysing standardisation in the Hungarian hotel sector 衡量和分析匈牙利酒店业的标准化
IF 2.2
Tourism & Management Studies Pub Date : 2018-02-17 DOI: 10.18089/TMS.2018.14SI102
P. Gyurácz-Németh
{"title":"Measuring and analysing standardisation in the Hungarian hotel sector","authors":"P. Gyurácz-Németh","doi":"10.18089/TMS.2018.14SI102","DOIUrl":"https://doi.org/10.18089/TMS.2018.14SI102","url":null,"abstract":"In tourism and the hotel sector standardisation is sometimes an advantage and other times a disadvantage, though it has been mentioned several times. This research explores the topic of standardisation in the Hungarian hotels. The paper determines the level of standardisation in hotels and the extant of the relationship between the level of standardisation and the hotel affiliation, the Hotelstars Union membership, the number of rooms and the star rating. There are 81 questionnaires filled out by hotel general managers of those hotels which belong to the Hungarian Hotel and Restaurant Association. Only the three-, four- and five-star hotels were questioned by this survey. The results show that the level of hotel standardisation depends on the hotel chain membership but only weakly by 5%. There are also proven significant relationships with the Hotelstars Union membership, the number of rooms and the star rating of the hotels. Keywords : Standardization, hotel, chains, hotel stars, rooms.","PeriodicalId":43763,"journal":{"name":"Tourism & Management Studies","volume":"14 1","pages":"17-24"},"PeriodicalIF":2.2,"publicationDate":"2018-02-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49432625","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Internal marketing and job satisfaction in hotels in Via Costeira, Natal, Brazil 巴西纳塔尔省Via Costeira酒店的内部营销和工作满意度
IF 2.2
Tourism & Management Studies Pub Date : 2018-02-17 DOI: 10.18089/TMS.2018.14SI104
Carlos Peixeira Marques, Carmem Leal, C. Marques, Breno Guilherme de Araújo Tinôco Cabral
{"title":"Internal marketing and job satisfaction in hotels in Via Costeira, Natal, Brazil","authors":"Carlos Peixeira Marques, Carmem Leal, C. Marques, Breno Guilherme de Araújo Tinôco Cabral","doi":"10.18089/TMS.2018.14SI104","DOIUrl":"https://doi.org/10.18089/TMS.2018.14SI104","url":null,"abstract":"Organisations currently face multifaceted challenges, such as increasing productivity and coping with the pressure to manage human resources efficiently and effectively. This involves management practices focused on training and keeping the best employees. In this context, the present study sought to assess the impact of internal marketing practices in hotels of superior quality in a city in Brazil’s Northeast Region on internal customers’ commitment and satisfaction. Measures of internal market orientation, organisational commitment and job satisfaction were collected for a sample of 138 intermediate/lower managers from four hotels. The results from a structural equation model confirm the positive influence of internal marketing on organisational commitment and job satisfaction but fail to confirm the expected relationship between commitment and satisfaction.","PeriodicalId":43763,"journal":{"name":"Tourism & Management Studies","volume":"14 1","pages":"36-42"},"PeriodicalIF":2.2,"publicationDate":"2018-02-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46069280","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 15
Online hotel ratings and its influence on hotel room rates: the case of Lisbon, Portugal 在线酒店评级及其对酒店房价的影响：以葡萄牙里斯本为例
IF 2.2
Tourism & Management Studies Pub Date : 2018-02-17 DOI: 10.18089/TMS.2018.14SI107
C. Castro, F. A. Ferreira
{"title":"Online hotel ratings and its influence on hotel room rates: the case of Lisbon, Portugal","authors":"C. Castro, F. A. Ferreira","doi":"10.18089/TMS.2018.14SI107","DOIUrl":"https://doi.org/10.18089/TMS.2018.14SI107","url":null,"abstract":"Lisbon is one of the European Union cities that has one of the highest growth in the number of hotels. With the digital revolution travelers can easily not only compare prices but also get information about the experience of other guests which can influence prices. The aim of this paper is to analyze how prices for a hotel stay can be influenced by some quality signaling factors, as star rating and online consumer’s ratings (location, cleanliness, comfort, facilities, staff and value for money, available on Booking.com), the volume of consumer’s comments and the availability of rooms in Lisbon. For 151 hotels in Lisbon, from 3 to 5 stars, through a multiple regression model, the results suggest that hotel category, location and facilities ratings have a positive influence on hotel room rates, but higher trade-off between what clients pay and the guest hotel stay experience has a negative impact on the consumer’s willingness to pay, as well as the number of comments. Among different hotel categories, the influent factors are different. Our main findings provide signs to hoteliers to take corrective actions towards the attributes most valuable for consumers and that can provide a higher room rate premium.","PeriodicalId":43763,"journal":{"name":"Tourism & Management Studies","volume":"14 1","pages":"63-72"},"PeriodicalIF":2.2,"publicationDate":"2018-02-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43905499","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 19
Validation of the Hospitality Culture Scale in the context of hotel industry 酒店业背景下酒店文化量表的验证
IF 2.2
Tourism & Management Studies Pub Date : 2018-02-17 DOI: 10.18089/TMS.2018.14SI105
A. Fernandes, B. Alturas, Raul M. S. Laureano
{"title":"Validation of the Hospitality Culture Scale in the context of hotel industry","authors":"A. Fernandes, B. Alturas, Raul M. S. Laureano","doi":"10.18089/TMS.2018.14SI105","DOIUrl":"https://doi.org/10.18089/TMS.2018.14SI105","url":null,"abstract":"This study aims to validate the final factors for the Organizational Culture of the Hospitality Culture Scale which consists of the following four dimensions: management principles, customer relationships, job variety, and job satisfaction in the context of hotel industry organizations both in Brazil and Portugal. To this end, a confirmatory factor analysis (CFA) was performed, where two hundred and fifty-nine hotel industry professionals were rated. The presented results support a structure with three factors and eighteen items. It was concluded that the factor \"job satisfaction\" does not contribute to the formation of the OC construct. It is understood that an appropriate OC to the hospitality environment can make employees feel valued, which can impact job satisfaction, but job satisfaction cannot be considered part of the values shared by members of an organization","PeriodicalId":43763,"journal":{"name":"Tourism & Management Studies","volume":"14 1","pages":"43-52"},"PeriodicalIF":2.2,"publicationDate":"2018-02-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43155780","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
Capital structure of portuguese hotel firms: a structural equation modelling approach 葡萄牙酒店企业资本结构的结构方程建模方法
IF 2.2
Tourism & Management Studies Pub Date : 2018-02-17 DOI: 10.18089/TMS.2018.14SI108
Fernanda Matias, Leonor Salsa, C. Afonso
{"title":"Capital structure of portuguese hotel firms: a structural equation modelling approach","authors":"Fernanda Matias, Leonor Salsa, C. Afonso","doi":"10.18089/TMS.2018.14SI108","DOIUrl":"https://doi.org/10.18089/TMS.2018.14SI108","url":null,"abstract":"This paper addresses capital structure determinants for Portuguese hotel firms between 2006 and 2014. Secondary data from 356 hotel units was analysed using the partial least squares statistical technique and the structural equation modelling (SEM), based on the variance. The results show that the explanatory variables proposed as capital structure determinants have an impact on the financing and debt decisions made by the firms in the sample. Of these, tangibility has the greater explanatory power. Overall, the results support the notion that trade-off theory and pecking-order theory are important in explaining the capital structure of the Portuguese hotel industry, particularly as regards the agency conflicts triggered by growth opportunities and the preference firms have for internal funding. The results also point to the importance of collateral in accessing credit and the lesser impact of asymmetric information pertaining to tangible asset value and firm size. The results suggest small firms find it difficult to contract loans, which can somewhat limit their growth and performance","PeriodicalId":43763,"journal":{"name":"Tourism & Management Studies","volume":"14 1","pages":"73-82"},"PeriodicalIF":2.2,"publicationDate":"2018-02-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45599548","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 10
Tourism destination competitiveness: an application model for the south of Portugal versus the Mediterranean region of Spain: COMPETITIVTOUR 旅游目的地竞争力:葡萄牙南部与西班牙地中海地区的应用模型:COMPETITIVTOUR
IF 2.2
Tourism & Management Studies Pub Date : 2018-01-31 DOI: 10.18089/TMS.2018.14102
F. Perna, M. Custódio, Vanessa Oliveira
{"title":"Tourism destination competitiveness: an application model for the south of Portugal versus the Mediterranean region of Spain: COMPETITIVTOUR","authors":"F. Perna, M. Custódio, Vanessa Oliveira","doi":"10.18089/TMS.2018.14102","DOIUrl":"https://doi.org/10.18089/TMS.2018.14102","url":null,"abstract":"Tourism destination competitiveness analysis benefits from a growing number of theoretical and applied developments. To support competitiveness strategies and despite the paraphernalia of competitiveness indexes available, there is not just a single set of indicators that can be used for all destinations at all times. The COMPETITIVTOUR model, developed since 2009 is applied to the south of Portugal versus the Mediterranean regions of Spain, a geographical area that aggregates 14 provinces, 20.2 million inhabitants and 180.1 million overnight stays. COMPETITIVTOUR’s objective is to create and apply a territorial assessment model, adapted to the common specificities of these regions, aiming to assist in guiding the complex task of destination competiveness management, with inputs from 25 official producers of information from Portugal and Spain. The outputs are aggregated in three main topics: territory management, markets, and resources&products. Critical areas were identified, with emphasis on the growing seasonality of demand, the market demand and supply adjustment and accommodation prices.","PeriodicalId":43763,"journal":{"name":"Tourism & Management Studies","volume":"14 1","pages":"19-29"},"PeriodicalIF":2.2,"publicationDate":"2018-01-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41380998","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 22
Tourism sector competitiveness in Portugal: applying Porter's Diamond 葡萄牙旅游业竞争力:波特钻石的应用
IF 2.2
Tourism & Management Studies Pub Date : 2018-01-30 DOI: 10.18089/TMS.2018.14103
C. Estevão, S. Nunes, J. Ferreira, Cristina Fernandes
{"title":"Tourism sector competitiveness in Portugal: applying Porter's Diamond","authors":"C. Estevão, S. Nunes, J. Ferreira, Cristina Fernandes","doi":"10.18089/TMS.2018.14103","DOIUrl":"https://doi.org/10.18089/TMS.2018.14103","url":null,"abstract":"The tourism sector has stood out for its enormous capacity for growth on a global scale and holding a relevant role both as a tool for the competitiveness and as a driver of regional development. This profile stems not only from its multiplier effects but also the opportunities susceptible to identification within the scope of offsetting regional disparities in growth and prosperity. The objective of this research project consists of evaluating the competitiveness of the regional areas and directorates of tourism in Portugal with the methodology applied requiring the input of primary data (a sample of 446 companies), through a questionnaire aimed at companies displaying the activities characteristic of the World Tourism Organisation satellite account. Through the application of Porter’s Diamond Model, we arrived at a conceptual model through recourse to the Partial Least Square – Path Modelling technique with the objective of analysing the relationships unfolding among the determinant variables to competitiveness in the tourism sector. Despite the results returned proving clear, we also verify that encapsulating competitiveness proves no easy task given how Portugal reports regions with simultaneously very varied and very specific characteristics.","PeriodicalId":43763,"journal":{"name":"Tourism & Management Studies","volume":"14 1","pages":"30-44"},"PeriodicalIF":2.2,"publicationDate":"2018-01-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46603108","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 11
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