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Analysis of factors affecting customer satisfaction in e-commerce applications using Condorcet - AHP method 应用Condorcet - AHP方法分析电子商务应用中影响顾客满意度的因素
IF 0.3
International Journal of Internet Protocol Technology Pub Date : 2019-03-27 DOI: 10.1504/IJIPT.2019.10019900
S. Bhattacharya, V. Raju
{"title":"Analysis of factors affecting customer satisfaction in e-commerce applications using Condorcet - AHP method","authors":"S. Bhattacharya, V. Raju","doi":"10.1504/IJIPT.2019.10019900","DOIUrl":"https://doi.org/10.1504/IJIPT.2019.10019900","url":null,"abstract":"The paper proposes a new approach of combining Condorcet voting theory with analytic hierarchy process (AHP) to analyse various criteria affecting customer satisfaction in e-commerce systems. AHP method has been successfully used to resolve MCDM problems in various sectors of human life. But the major weakness of AHP lies in the use of subjective assessment based importance scale point which leads to judgemental errors in results. Condorcet voting and quantitative ratio based method is used to derive the importance of the criteria affecting customer satisfaction eliminating chances of such bias in the traditional AHP technique. The consistency ratio values derived provide support for enhanced accuracy and consistency of the results. The structured analysis of the criteria in this paper thus provide immense insight which would benefit business personnel's to frame strategies pertinent to the most significant criteria impacting customer satisfaction for the overall development of e-commerce systems.","PeriodicalId":42931,"journal":{"name":"International Journal of Internet Protocol Technology","volume":null,"pages":null},"PeriodicalIF":0.3,"publicationDate":"2019-03-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42769728","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
Computation on scheduling attacks and optimal resource utilization in wireless sensor networks via optimization techniques 基于优化技术的无线传感器网络调度攻击计算及资源优化利用
IF 0.3
International Journal of Internet Protocol Technology Pub Date : 1900-01-01 DOI: 10.1504/ijipt.2023.10050332
Lakshmi Dhevi B, Senthamil Selvan K, Narasimha Prasad S, Niranjil Kumar A
{"title":"Computation on scheduling attacks and optimal resource utilization in wireless sensor networks via optimization techniques","authors":"Lakshmi Dhevi B, Senthamil Selvan K, Narasimha Prasad S, Niranjil Kumar A","doi":"10.1504/ijipt.2023.10050332","DOIUrl":"https://doi.org/10.1504/ijipt.2023.10050332","url":null,"abstract":"","PeriodicalId":42931,"journal":{"name":"International Journal of Internet Protocol Technology","volume":null,"pages":null},"PeriodicalIF":0.3,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67131703","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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