{"title":"STRATEGI MANAJEMEN DALAM MEREKRUT CALON JAMAAH UMROH (STUDI KASUS PADA ALHIJAZ TOUR BANDAR LAMPUNG)","authors":"Habibah Nur Desi","doi":"10.32332/multazam.v2i1.4700","DOIUrl":"https://doi.org/10.32332/multazam.v2i1.4700","url":null,"abstract":"Religious tourism travel shows an increasing trend from year to year, not to mention the Umrah trip which is also known as the “minor pilgrimage”. This increase makes travel agents vying to approach prospective pilgrims. Thus, this study intends to determine the management strategies used by travel agents, including human resource management (HR) and the marketing mix in recruiting prospective pilgrims. This research method is a case study on Alhijaz Tour Travel Bandar Lampung. The primary data sources (key informants) in this study were the head of the foundation, managers, staff, pilgrims and prospective Umrah pilgrims. Methods of data collection is done by interview, documentation, and observation. The data analysis technique used is pattern matching and explanation building. The results show that Alhijaz Tour Travel has implemented a HR development strategy through recruitment patterns, needs analysis, job analysis, salaries and bonuses, career advancement, and working according to job descriptions. Strategic planning is developed through long term and short term patterns. In addition, Alhijaz Tour Travel also implements a marketing mix consisting of products, prices, places and promotions designed in such a way as to attract the interest of prospective pilgrims.","PeriodicalId":413887,"journal":{"name":"Multazam : Jurnal Manajemen Haji dan Umrah","volume":"42 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-07-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121444997","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"STRATEGI PEMASARAN PRODUK TABUNGAN iB HIJRAH HAJI PADA BANK MUAMALAT KANTOR CABANG PEMBANTU BANDAR LAMPUNG DI MASA PANDEMI COVID-19","authors":"Robiyah Nur","doi":"10.32332/multazam.v2i1.4675","DOIUrl":"https://doi.org/10.32332/multazam.v2i1.4675","url":null,"abstract":"Abstract: The iB Hijrah Haji Muamalat Savings Product for Bandar Lampung Sub-Branch Office is a superior product that has many enthusiasts compared to other products. Bank Muamalat Indonesia creates Hajj products and is always vigilant in marketing strategies. The purpose of this study was to examine the marketing strategy carried out by the iB Hijrah Haji savings product bank at Bank Muamalat Bandar Lampung Sub-Branch Office during the covid-19 pandemic. The type of research used in this research is field research (field research). This study uses an approach approach, and in data collection using observation, interviews, and documentation. The results of this study indicate that the marketing strategy of the iB Hijrah Haji savings product during the covid-19 pandemic has the effect of increasing the number of customers, making it easier for the public and new customers to get about the Hijrah Haji savings product, increasing public knowledge and increasing the reputation of Bank Muamalat, Bandar Lampung Sub-Branch Office. \u0000 ","PeriodicalId":413887,"journal":{"name":"Multazam : Jurnal Manajemen Haji dan Umrah","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-07-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115509992","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}