J. Enterp. Inf. Manag.最新文献

{"title":"Understanding the role of employees in digital transformation: conceptualization of digital literacy of employees as a multi-dimensional organizational affordance","authors":"D. Kozanoglu, B. Abedin","doi":"10.1108/jeim-01-2020-0010","DOIUrl":"https://doi.org/10.1108/jeim-01-2020-0010","url":null,"abstract":"PurposeMuch of recent academic and professional interest in exploring digital transformation and enterprise systems has focused on the technology or the organizations' external forces, leaving internal factors, in particular employees, overlooked. The purpose of this paper is to explore digital literacy of employees as an organizational affordance to capture contextual factors within which digital technologies are situated and are used.Design/methodology/approachWe used the evidence-based practice for information systems approach, and undertook a systematic literature review of 30 papers coupled with brainstorming with 11 professional experts on the neglected topic of digital literacy and its assessment.FindingsThis paper draws upon affordance theory, and develops a novel framework for conceptualization of digital literacy of employees as an organizational affordance. We do this by distinguishing digital literacy at the individual level and organizational level, and by assessing digital literacy through Information/Cognitive and Social Practice/Articulation affordances.Research limitations/implicationsThe current paper contributes to the notion of organizational affordances by examining the effect of interactions between employee-technology through digital literacy of employees in using digital technologies. We offer a novel conceptualization of digital literacy to improve understanding of the role of employee in digital transformation and utilization of enterprise systems. Thus, our definition of digital literacy offers an extension to the recent discussions in the IS literature regarding the actualization of affordances by bringing a lens of employees into the process.Practical implicationsThis paper operationalizes digital literacy at organizational and individual levels, and offers managers a high-level tool to assess digital literacy of their employees. By doing so, managers can achieve the fit between employees' capabilities and digital technologies that will improve affordance actualization and support their digital transformation initiatives.Originality/valueThe study is one of early attempts to apply and extend affordance theory on digital literacy at organizational level by not limiting the concept to the individual level. The proposed framework improves the communication among researchers and between researchers and practitioners.","PeriodicalId":390951,"journal":{"name":"J. Enterp. Inf. Manag.","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116514091","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Antecedents for enhanced level of cyber-security in organisations","authors":"S. Kumar, Baidyanath Biswas, Manjot Singh Bhatia, M. Dora","doi":"10.1108/jeim-06-2020-0240","DOIUrl":"https://doi.org/10.1108/jeim-06-2020-0240","url":null,"abstract":"PurposeThe present study aims to identify and investigate the antecedents of enhanced level of cyber-security at the organisational level from both the technical and the human resource perspective using human–organisation–technology (HOT) theory.Design/methodology/approachThe study has been conducted on 151 professionals who have expertise in dealing with cyber-security in organisations in sectors such as retail, education, healthcare, etc. in India. The analysis of the data is carried out using partial least squares based structural equation modelling technique (PLS-SEM).FindingsThe results from the study suggest that “legal consequences” and “technical measures” adopted for securing cyber-security in organisations are the most important antecedents for enhanced cyber-security levels in the organisations. The other significant antecedents for enhanced cyber-security in organisations include “role of senior management” and “proactive information security”.Research limitations/implicationsThis empirical study has significant implications for organisations as they can take pre-emptive measures by focussing on important antecedents and work towards enhancing the level of cyber-security.Originality/valueThe originality of this research is combining both technical and human resource perspective in identifying the determinants of enhanced level of cyber-security in the organisations.","PeriodicalId":390951,"journal":{"name":"J. Enterp. Inf. Manag.","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131367392","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The influence of organisational culture and information security culture on employee compliance behaviour","authors":"Grant Solomon, I. Brown","doi":"10.1108/jeim-08-2019-0217","DOIUrl":"https://doi.org/10.1108/jeim-08-2019-0217","url":null,"abstract":"PurposeOrganisational culture plays an important role in influencing employee compliance with information security policies. Creating a subculture of information security can assist in facilitating compliance. The purpose of this paper is to explain the nature of the combined influence of organisational culture and information security culture on employee information security compliance. This study also aims to explain the influence of organisational culture on information security culture.Design/methodology/approachA theoretical model was developed showing the relationships between organisational culture, information security culture and employee compliance. Using an online survey, data was collected from a sample of individuals who work in organisations having information security policies. The data was analysed with Partial Least Square Structural Equation Modelling (PLS-SEM) to test the model.FindingsOrganisational culture and information security culture have significant, yet similar influences on employee compliance. In addition, organisational culture has a strong causal influence on information security culture.Practical implicationsControl-oriented organisational cultures are conducive to information security compliant behaviour. For an information security subculture to be effectively embedded in an organisation's culture, the dominant organisational culture would have to be considered first.Originality/valueThis research provides empirical evidence that information security subculture is influenced by organisational culture. Compliance is best explained by their joint influence.","PeriodicalId":390951,"journal":{"name":"J. Enterp. Inf. Manag.","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126740241","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Predictive data analytics for contract renewals: a decision support tool for managerial decision-making","authors":"Serhat Simsek, Abdullah Albizri, Marina Johnson, T. Custis, Stephan Weikert","doi":"10.1108/JEIM-12-2019-0375","DOIUrl":"https://doi.org/10.1108/JEIM-12-2019-0375","url":null,"abstract":"PurposePredictive analytics and artificial intelligence are perceived as significant drivers to improve organizational performance and managerial decision-making. Hiring employees and contract renewals are instances of managerial decision-making problems that can incur high financial costs and long-term impacts on organizational performance. The primary goal of this study is to identify the Major League Baseball (MLB) free agents who are likely to receive a contract.Design/methodology/approachThis study used the design science research paradigm and the cognitive analytics management (CAM) theory to develop the research framework. A dataset on MLB's free agents between 2013 and 2017 was collected. A decision support tool was built using artificial neural networks.FindingsThere are clear links between a player's statistical performance and the decision of the player to sign a new offered contract. “Age,” “Wins above Replacement” and “the team on which a player last played” are the most significant factors in determining if a player signs a new contract.Originality/valueThis paper applied analytical modeling to personnel decision-making using the design science paradigm and guided by CAM as the kernel theory. The study employed machine learning techniques, producing a model that predicts the probability of free agents signing a new contract. Also, a web-based tool was developed to help decision-makers in baseball front offices so they can determine which available free agents to offer contracts.","PeriodicalId":390951,"journal":{"name":"J. Enterp. Inf. Manag.","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129875037","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Study on free trial decision-making of IT products and services from an IT company's perspective","authors":"Jiaqing Xu, Weiling Jiao, Hao Chen, Yufei Yuan","doi":"10.1108/JEIM-09-2019-0312","DOIUrl":"https://doi.org/10.1108/JEIM-09-2019-0312","url":null,"abstract":"PurposeFree trial is an effective strategy to gaining users’ data so as to strengthen and optimize product design. The purpose of this paper is to understand the IT companies' dynamic decision-making behavior in the free trial of IT products and services context based on a three-stage theoretical framework and users' decision-making behavior in the respective stage.Design/methodology/approachA three-stage methodology is proposed to clarify relevant decision problems and actions in each stage from IT companies' and users' perspectives, respectively. It then investigates relating variables on IT companies' decision-making based on extant research and users' decision-making.FindingsIn this study, the authors argue that the IT companies have to make the offering, implementation and retention decision in different stage during the whole free trial process. Each decision is determined by several variables from their own and users, namely the offering decision is determined by product characteristics, network effects, product life cycle and WOM (word of mouth); the implementation decision is determined by the quality of products and services, trial type, incentive measures on user's usage and communication strategy; and the retention decision is determined by the product and price strategy.Practical implicationsThe results are practical and can be used by IT companies as a decision basis or reference to make reliable decisions so that IT companies can take target measures to ensure the effectiveness of their free trial strategy so as to meet their users' needs based on products designed by data driven. Thus, the ultimate goal of supply chain management is achieved.Originality/valueIn this study, the decision-making process in the free trial of IT products and services context is investigated as a whole for the first time. From the IT companies' perspective, the process includes offering, implementation and retention decision stages, which are continuous and inseparable. The variables that determine IT companies' decision-making are identified based on users' decision and action. Hence, it represents a brand-new whole process perception to clearly understand the dynamic of the IT companies' decision-making. Considering users' decision and action, the final decisions of the IT companies will be more practical in respect of motivating, retaining and upgrading users.","PeriodicalId":390951,"journal":{"name":"J. Enterp. Inf. Manag.","volume":"34 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-09-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129462167","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Examining the roles of students' beliefs and security concerns for using smartwatches in higher education","authors":"M. Al-Emran, A. Granić, Mohammed A. Al-Sharafi, Nisreen Ameen, Mohamed Sarrab","doi":"10.1108/JEIM-02-2020-0052","DOIUrl":"https://doi.org/10.1108/JEIM-02-2020-0052","url":null,"abstract":"PurposeDespite the increased use of wearables in education, little attention has been paid to why some students are more likely to adopt smartwatches than others. The question of what impacts the adoption of smartwatches in educational activities is still neglected. In addition, the question of how security determinants can affect the adoption of smartwatches by students has not been addressed yet. Hence, this research develops a theoretical model by integrating the technology acceptance model (TAM) and protection motivation theory (PMT) to study students’ adoption of smartwatches for educational purposes. Design/methodology/approachQuestionnaires were distributed to university students in Malaysia. A total of 679 valid responses were collected. The collected data were analyzed using partial least squares-structural equation modeling (PLS-SEM). FindingsThe results of data analysis provide support for the proposed model. Furthermore, the findings indicated that perceived vulnerability, self-efficacy, response efficacy, response cost, ease of use, and perceived usefulness have significant effects on students’ behavioral intention to use smartwatches for educational purposes. In addition, perceived ease of use of smartwatches for educational purposes helps students to realize the benefits of this technology. Originality/valueThis is an original study that develops a new holistic theoretical model by combining the PMT and TAM to study the effects of ease of use, usefulness, and security-related factors on the adoption of smartwatches for educational purposes. The study offers practical implications for universities and higher education institutions to improve students’ learning experiences to ensure their sustainability using new and innovative ways by exploiting new technologies such as smartwatches.","PeriodicalId":390951,"journal":{"name":"J. Enterp. Inf. Manag.","volume":"53 12","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-09-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114059058","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Digital transformation of traditional marketing business model in new industry era","authors":"Aylin Caliskan, Yesim Deniz Ozkan-Ozen, Yucel Ozturkoglu","doi":"10.1108/JEIM-02-2020-0084","DOIUrl":"https://doi.org/10.1108/JEIM-02-2020-0084","url":null,"abstract":"PurposeImpact of the digitalization on the production and service sector is a highly popular topic in these days and especially, new business models receive increasingly more attention. Under the light of digitalization, the Fourth Industrial Revolution, so-called Industry 4.0, and its impacts on all kinds of process is a promising topic in the academia and also beneficial for the practitioners. Since there are arguments from scholars that Industry 4.0 has an important and shaping effect on marketing, the concept of 7P's in marketing should be incorporated in Industry 4.0 elements. From this point of view, this study focuses on developing the understanding of 7P's based on contemporary perspectives of Industry 4.0.Design/methodology/approachIn order to do that, different criteria related to integration of Industry 4.0 and marketing practices under each marketing-mix element are presented and one of the multi-criteria decision-making (MCDM) methods, the best–worst method (BWM) is used to prioritize the criteria for future implications.FindingsResults indicated that product, process and physical evidence are the most affected marketing-mix factors by considering Industry 4.0. managerial implications which were also presented based on the numerical results.Originality/valueAn in-depth analysis of literature review related to Industry 4.0 revealed that changing and developing technologies are examined in detail mostly around a production perspective. In order to fulfill the gap in the knowledge, this study focuses on the examination of impacts of Industry 4.0 on the marketing-mix strategy. To the best of the authors’ knowledge, this is the first study which merges Industry 4.0 with the marketing mix.","PeriodicalId":390951,"journal":{"name":"J. Enterp. Inf. Manag.","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-09-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125409704","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Elucidation of big data analytics in banking: a four-stage Delphi study","authors":"Mohammad Soltani Delgosha, Nastaran Hajiheydari, S. Fahimi","doi":"10.1108/JEIM-03-2019-0097","DOIUrl":"https://doi.org/10.1108/JEIM-03-2019-0097","url":null,"abstract":"PurposeIn today's networked business environment, a huge amount of data is being generated and processed in different industries, which banking is amongst the most important ones. The aim of this study is to understand and prioritize strategic applications, main drivers, and key challenges of implementing big data analytics in banks.Design/methodology/approachTo take advantage of experts' viewpoints, the authors designed and implemented a four-round Delphi study. Totally, 25 eligible experts have contributed to this survey in collecting and analyzing the data.FindingsThe results revealed that the most important applications of big data in banks are “fraud detection” and “credit risk analysis.” The main drivers to start big data endeavors are “decision-making enhancement” and “new product/service development,” and finally the focal challenge threatening the efforts and expected outputs is “information silos and unintegrated data.”Originality/valueIn addition to stepping forward in the literature, the findings advance our understanding of the main managerial issues of big data in a dynamic business environment, by proposing effective further actions for both scholars and decision-makers.","PeriodicalId":390951,"journal":{"name":"J. Enterp. Inf. Manag.","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-09-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131830751","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Blockchain platforms in supply chains","authors":"Mauro Vivaldini","doi":"10.1108/jeim-12-2019-0416","DOIUrl":"https://doi.org/10.1108/jeim-12-2019-0416","url":null,"abstract":"PurposeThe purpose of this study is to analyze blockchain (Bc) platforms in order to expand knowledge about the functionalities applied to supply chains (SCs). Therefore, this research seeks to address what these functionalities are and whether they are aligned with the theory.Design/methodology/approachThe research utilizes a literature review on Bc in SC (Bc-SC) and an exploratory study focusing on the developers of Bc platforms.FindingsThe research maps and synthesizes concepts and applications of the platforms for SC. The platforms involved with the development of solutions with Bc technology are relatively representative (138 found by this research, and 47 offer solutions in SC), as well as the diversity of solutions and application (101 applications), covering different activities and areas of the SC.Research limitations/implicationsDespite extensive research and data analysis, there may be other platforms and solutions not analyzed in this paper.Practical implicationsThe narrative and the different examples provided contribute to managers' understanding of the different possibilities for Bc-SC. Studying the services offered by the various platforms also enables managers to better understand what options exist and could potentially be utilized.Originality/valueThis is one of the first papers in a leading international OSCM (operations and supply chain management) journal to analyze the Bc platforms in SC and thereby has its relevance by synthesizing the knowledge that is dispersed in software developers (platforms).","PeriodicalId":390951,"journal":{"name":"J. Enterp. Inf. Manag.","volume":"38 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-09-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123056315","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A decision-support approach under uncertainty for evaluating reverse logistics capabilities of healthcare providers in Iran","authors":"Amir Karbassi Yazdi, P. Wanke, T. Hanne, E. Bottani","doi":"10.1108/jeim-09-2019-0299","DOIUrl":"https://doi.org/10.1108/jeim-09-2019-0299","url":null,"abstract":"PurposeThis paper aims to assess and prioritize manufacturing companies in the healthcare industry based on critical success factors (CSFs) of their reverse logistics (RL). The research involves seven medical device companies located in the Tehran Province, Iran.Design/methodology/approachTo identify and prioritize companies based on CSFs of RL, the study proposes a three-phase decision-making framework that integrates the Delphi method, the best-worst method (BWM) and the Additive Ratio Assessment (ARAS) method with Z-numbers. The weights required for this method are obtained by a variant of the BWM based on Z-numbers, denoted as Z-numbers Best-Worst Method, or ZBWM. Since decision-makers face an uncertain environment, Z-numbers, which are a kind of fuzzy numbers, are applied.FindingsFirst, after customizing CSFs by the Delphi method and obtaining 15 CSFs of RL, these are ranked by the hybrid BWM-ARAS method with Z-numbers. Results reveal which company appears to perform best with respect to their RL implementations. Based on this result, healthcare device companies should choose the highest priority company based on the selected RL CSFs and results from using the BWM-ARAS method with Z-numbers.Originality/valueThe contribution of this paper is using a hybrid ARAS-BWM method based on Z-numbers. Each of these methods has some merits compared to other similar methods. The combination of these methods contributes a new approach for prioritizing companies based on RL CSFs with high accuracy and reliability.","PeriodicalId":390951,"journal":{"name":"J. Enterp. Inf. Manag.","volume":"61 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-09-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121396085","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}