J. Enterp. Inf. Manag.最新文献

{"title":"The trickle-down effect of big data use to predict organization innovation: the roles of business strategy alignment and information sharing","authors":"Yu Wang, Zulqurnain Ali, Aqsa Mehreen, Khawar Hussain","doi":"10.1108/jeim-10-2021-0439","DOIUrl":"https://doi.org/10.1108/jeim-10-2021-0439","url":null,"abstract":"PurposeIn this age of digitalization, organizations are generating large data from the organizations' manufacturing processes that are valuable for capturing a competitive edge. Chinese small and medium enterprises (SMEs) can bring organizations radical innovation by investing in innovation projects (i.e. big data use; BDU) using the SMEs' scarce resources. Thus, the authors' research aims to predict Chinese SMEs' radical innovation (RI) through BDU using the theoretical lenses of the resource-based view. Moreover, the authors' study also pursues to realize the undermining mediating process of business strategy alignment (BSA) and the buffering role of information sharing in BDU–RI linkage.Design/methodology/approachIn total, 297 Chinese SMEs entrepreneurs and managers were recruited from the Yangtze River Economic Belt, China using a survey approach. In Mplus 7.4, the authors tested the proposed hypotheses.FindingsThe sample of 297 shows that BDU is directly and indirectly (via BSA) related to RI. Further, information sharing moderates the linkage between BDU and BSA and BSA and RI. The association between BSA and RI is only significant and stronger when information sharing is high.Practical implicationsThis research is beneficial for SME entrepreneurs/managers to enhance the understanding of BDU, eliminate challenges of BSA via BDU and align business strategies to bring RI to Chinese SMEs.Originality/valueSMEs always search for new ways to enhance SMEs' productivity using scarce resources. This is the first research that advances big data and innovation literature by predicting firm RI through BDU using a resource-based view. Moreover, this study is novel because the study investigates the mediation role of BSA and the moderating role of information sharing in the linkage between BDU and firm RI in Chinese SMEs.","PeriodicalId":390951,"journal":{"name":"J. Enterp. Inf. Manag.","volume":"37 11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123659496","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Enhancing the analysis of online product reviews to support product improvement: integrating text mining with quality function deployment","authors":"Mehdi Rajabi Asadabadi, Morteza Saberi, N. S. Sadghiani, O. Zwikael, Elizabeth Chang","doi":"10.1108/jeim-03-2021-0143","DOIUrl":"https://doi.org/10.1108/jeim-03-2021-0143","url":null,"abstract":"PurposeThe purpose of this paper is to develop an effective approach to support and guide production improvement processes utilising online product reviews.Design/methodology/approachThis paper combines two methods: (1) natural language processing (NLP) to support advanced text mining to increase the accuracy of information extracted from product reviews and (2) quality function deployment (QFD) to utilise the extracted information to guide the product improvement process.FindingsThe paper proposes an approach to automate the process of obtaining voice of the customer (VOC) by performing text mining on available online product reviews while considering key factors such as the time of review and review usefulness. The paper enhances quality management processes in organisations and advances the literature on customer-oriented product improvement processes.Originality/valueOnline product reviews are a valuable source of information for companies to capture the true VOC. VOC is then commonly used by companies as the main input for QFD to enhance quality management and product improvement. However, this process requires considerable time, during which VOC may change, which may negatively impact the output of QFD. This paper addresses this challenge by providing an improved approach.","PeriodicalId":390951,"journal":{"name":"J. Enterp. Inf. Manag.","volume":"225 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-08-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124233384","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Empowering resources recombination through dynamic capabilities of an enterprise","authors":"Dilnaz Muneeb, S. Ahmad, A. R. Abu-Bakar, Shehnaz Tehseen","doi":"10.1108/jeim-01-2021-0004","DOIUrl":"https://doi.org/10.1108/jeim-01-2021-0004","url":null,"abstract":"PurposeThis study aims to provide insights on the importance of reconfiguring new and existing enterprise resources in a heterogeneous manner. This will lead to improved efficiencies, strategies and resource usage as such leading to more synergetic and innovative outcomes. This study highlights the importance of dynamic capabilities (DC) during the process of resources recombination (RR). It suggests that DC can be a source of competitive advantage, but the effect is contingent on the RR capabilities of enterprises.Design/methodology/approachData were obtained from 349 faculty members of higher education institutions (HEIs) from seven states in the United Arab Emirates (UAE). Partial least squares structural equation modeling (PLS-SEM) using SmartPLS was employed as a statistical tool to analyze the structural model.FindingsThe findings confirm the proposed role of DC in the realization of RR, in integrating and reconfiguring internal and external organizational skills and resources for efficiency and performance, since DC helps RR to reconfigure the resource base by extending, creating, and modifying innovative RRs.Practical implicationsThe study has important implications for resource managers and policymakers of HEIs. By prioritizing DC, firms can develop novel products and services as a result of a heterogenous mix of new RR. Additionally, since firms have limited resources in ever-changing, complex environmental conditions, this study provides explicit directions on how enterprises can strategically manage their resources in an innovative manner to attain a sustainable competitive advantage.Originality/valueInsights from the DC and RR perspective in HEI sectors, particularly in the Middle East region, are scarce. This is the first empirical study to delve in this area and exemplify the relationship between these significant constructs.","PeriodicalId":390951,"journal":{"name":"J. Enterp. Inf. Manag.","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-08-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114257842","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Robotic process automation adoption: contextual factors from service sectors in an emerging economy","authors":"C. Sharma, S. S. Bharadwaj, N. Gupta, Hemant Jain","doi":"10.1108/jeim-06-2021-0276","DOIUrl":"https://doi.org/10.1108/jeim-06-2021-0276","url":null,"abstract":"PurposeThe study aimed to examine the robotic process automation (RPA) contextual (center of excellence and scalability) and the multidisciplinary (TOE) determinants of RPA adoption in service industries in the emerging economy.Design/methodology/approachTen factors were identified through literature surveys and popular studies grounded in technology, organization and environment. SPSS AMOS SEM is used for scale measurement and hypotheses testing. A sample of 313 respondents was collected from middle to above middle management executives of service industries from India. The authors tested the hidden layers and non-linear relationships using artificial neural network (ANN) analysis.FindingsThe low complexity, center of excellence (CoE), and industry/business partner pressure were significant to the RPA adoption in service industries in emerging economies. Counterintuitively, the scalability showed a negative influence on the RPA adoption, and the process capability did not show influence. The results of SEM and ANN were consistent.Research limitations/implicationsThis research can unfold the RPA adoption scholarly debate to multiple services industries beyond the telecom sector in emerging economies.Practical implicationsRPA is a disruptive technology on the artificial intelligence (AI) continuum. It has the potential to change the ways of working and enable technology-driven transformation. However, despite having thriving service industries that can benefit from RPA, emerging economies lag in adoption compared to the developed nations.Social implicationsThe RPA and automation can bring transformation to human society. Large economies such as India and China have large-scale demand for services, and the waiting lines are a common issue struggled by society. RPA can address the scalability issues of several services.Originality/valueThis study is among the first to examine technology-organization-environment (TOE) with RPA, including RPA contextual variables such as the CoE and scalability. Literature reports TOE applications on several emerging technologies of Industry 4.0 such as cloud, blockchain, big data and 3 Dimensional Printing (3DP), but no or little reported studies around RPA in services industries in emerging markets.","PeriodicalId":390951,"journal":{"name":"J. Enterp. Inf. Manag.","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-08-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121871294","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The role of enterprise information systems strategies enabled strategy-making on organizational innovativeness: a resource orchestration perspective","authors":"Adilson Carlos Yoshikuni, Rajeev Dwivedi","doi":"10.1108/jeim-10-2021-0442","DOIUrl":"https://doi.org/10.1108/jeim-10-2021-0442","url":null,"abstract":"PurposeThe paper aims to establish the role of enterprise information systems strategies (ISS) enabled by business strategies for attaining organizational innovativeness (ORIN) mediated by performance (decision-making and business processes) under environmental turbulence.Design/methodology/approachThe research framework is developed based on theoretical grounding and validated with the help of 408 responses from Brazil using SmartPLS path modeling.FindingsThe results of the research suggest that the resource orchestra of enterprise information systems strategy-enabled strategy-making can be a viable alternative to enhance innovation activities in the organizations through the mediated role of performance (decision-making and business process).Practical implicationsThe research demonstrates the role of business function (information systems) strategy enabled overall business strategy-making for achieving innovations in the organization. Fortune organizations are exploiting the information systems strategy enabled business strategy for innovations in the organization; such as Amazon, Walmart, Costco, etc.Originality/valueThe proposed and validated model is a contribution to the enterprise information systems strategy theory. This model presents the role of resource orchestras in achieving innovations in organizations.","PeriodicalId":390951,"journal":{"name":"J. Enterp. Inf. Manag.","volume":"80 6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-07-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130662171","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"What role does enterprise social network play? A study on enterprise social network use, knowledge acquisition and innovation performance","authors":"Jie Xiong, Daoyin Sun","doi":"10.1108/jeim-04-2021-0168","DOIUrl":"https://doi.org/10.1108/jeim-04-2021-0168","url":null,"abstract":"PurposeIn order to explore the role of enterprise social network (ESN), this study examines how the different dimensions of ESN use – within teams and across teams – facilitate knowledge acquisition in organizations and how knowledge acquisition, in turn, impacts exploitative and exploratory innovation performance.Design/methodology/approachThis study applied the survey approach to collect a valid sample of 150 Chinese companies that had innovation activities and were using ESN. The partial least squares (PLS) technique was used for data analysis to test the research model and hypotheses.FindingsESN use within teams has a positive impact on knowledge depth and knowledge breadth, and ESN use across teams has a positive impact on knowledge depth. Knowledge depth and knowledge breadth are both beneficial for innovation performance. The two types of ESN use have different impacts on knowledge depth and knowledge breadth; moreover, knowledge depth and knowledge breadth have different impacts on innovation performance. Specifically, the impacts of ESN use within teams and across teams on exploitative innovation performance are mediated by knowledge depth; the impact of ESN use within teams on exploratory innovation performance is mediated by knowledge breadth.Originality/valueThis paper can enhance the understanding of the importance of ESN use and ESN's role in facilitating knowledge acquisition and innovation performance.","PeriodicalId":390951,"journal":{"name":"J. Enterp. Inf. Manag.","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127605759","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Guest editorial: Editorial for special issue on the role of big data on the transition to circular economy and sustainable operations management","authors":"A. Mardani, G. Weber, S. Khan","doi":"10.1108/jeim-07-2022-559","DOIUrl":"https://doi.org/10.1108/jeim-07-2022-559","url":null,"abstract":"","PeriodicalId":390951,"journal":{"name":"J. Enterp. Inf. Manag.","volume":"32 6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122993120","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"How can robo-advisors retain end-users? Identifying the formation of an integrated post-adoption model","authors":"Yung-Ming Cheng","doi":"10.1108/jeim-07-2020-0277","DOIUrl":"https://doi.org/10.1108/jeim-07-2020-0277","url":null,"abstract":"PurposeThis study's purpose is to propose an integrated post-adoption model based on expectation-confirmation model (ECM) and cognitive absorption (CA) theory to examine whether network factors, gamification factor, and quality factors as antecedents to end-users' beliefs can affect their continuance intention of the robo-advisor.Design/methodology/approachA total of 600 questionnaires were distributed in three sample banks in Taiwan, and sample data for this study were collected from these three banks' customers who had experience in using these banks' own robo-advisor to make their investment decisions. Consequently, 381 useable questionnaires were analyzed using structural equation modeling in this study, with a useable response rate of 63.5%.FindingsThis study proposes a solid research model that based on ECM and CA theory, three types of factors, network factors, gamification factor, and quality factors, as antecedents to end-users’ continuance intention of the robo-advisor have been examined, and this study's results strongly support the research model with all hypothesized links being significant.Originality/valueThis study contributes to end-users' continuance intention of the robo-advisor based on ECM, CA theory, theory of network externalities, gamification, and updated DeLone and McLean IS success model, and reveals deep insights into the evaluation of determinants in the field of end-users' continuance intention of the robo-advisor. Hence, it is especially worth mentioning that three types of determinants (i.e. network factors, gamification factor, and quality factors) are simultaneously evaluated, and extrinsic and intrinsic motivators are both taken into account in this study's research model development of end-users' continuance intention of the robo-advisor to acquire a more all-round and robust analysis.","PeriodicalId":390951,"journal":{"name":"J. Enterp. Inf. Manag.","volume":"37 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-05-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134542241","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Analysing enterprise resources for developing CRM framework in higher education institutions","authors":"B. Khashab, S. Gulliver, R. Ayoubi, C. Strong","doi":"10.1108/jeim-09-2021-0421","DOIUrl":"https://doi.org/10.1108/jeim-09-2021-0421","url":null,"abstract":"PurposeMost Higher Education Institutions (HEIs) have silos of distributed processes, which adds to the confusion and conflict concerning the Customer Relationship Management (CRM), desires, expectation and needs (DEN). Where possible, in order to maximise resource impact and minimise organisational disruption, HEIs should practically map these DEN to processes, roles, events, activities, channels, and technologies (PRE-ACTs) that already exist within the organisation. The paper iteratively considers use of additional practical approaches that need be considered in order to ensure that strategic HEI CRM DEN are effectively captured, and that the requirements are appropriately mapped to existing HEI activities.Design/methodology/approachContent from 27 JISC cases, 10 semi-structured interviews and three focus group sessions have been collected and analysed using thematic analysis to understand how to develop preliminary stage 2 steps and assess the applicability of the final CRM strategy orientation support (CRM-SOS) framework stage 2 methods.FindingsThe authors believe that this study provides substantial practical support to CRM implementation practitioners when analysing customer CRM desires, expectation, and needs requirements. The developing practical tools aim to 1) support practitioners better comprehend the multifaceted life cycles, needs, and requirements of HEI customers, and 2) aid in the planning and management of CRM change more effectively.Originality/valueThe paper is extending the recent research around CRM strategy in HEIs by proposing additional practical approaches that need be considered to ensure that strategic CRM are effectively captured. The paper also offers considerable practical support to CRM implementation practitioners when analysing customer CRM desires, expectation, and needs' requirements.","PeriodicalId":390951,"journal":{"name":"J. Enterp. Inf. Manag.","volume":"56 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-03-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121796861","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Investigate the impact of human capital, economic freedom and governance performance on the economic growth of the BRICS","authors":"Cheche Duan, Yicheng Zhou, Yuanqing Cai, W. Gong, Chunzhen Zhao, Jian Ai","doi":"10.1108/jeim-04-2021-0179","DOIUrl":"https://doi.org/10.1108/jeim-04-2021-0179","url":null,"abstract":"PurposeThis paper investigates the relationship between human capital, economic freedom, governance performance, and economic growth and whether institutional factors such as governance performance and economic freedom mediate the association between human capital and economic growth.Design/methodology/approachIn this study, the authors apply the panel data regression method to verify five hypotheses and check the robustness of the empirical findings from four aspects (chow test, panel unit root test, granger test and generalized method of moments) based on the data covering China, India, Russia, Brazil and South Africa from 2000 to 2018.FindingsAfter multiple tests with mixed methods, the empirical results show that the relationship between human capital and economic growth is not linear but inverted U-shaped. Furthermore, human capital has a positive effect on economic growth only in a certain period of time, and governance performance positively moderates the effect of human capital on economic growth in BRICS.Originality/valueFirst, the impact of human capital on economic growth is not linear but an inverted U-shaped and governance performance moderates the effect of human capital on economic growth in BRICS. The study and research model enhances the authors’ insights on the advantage and challenges of human capital in the future. Second, the proposed multi-methods in the study accurately forecast economic growth which partially solves endogenous problems because of reverse causality.","PeriodicalId":390951,"journal":{"name":"J. Enterp. Inf. Manag.","volume":"44 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115831923","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}