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A Framework for Customer Engagement Behaviour in the Financial Services Industry : A Critical Review of Evidence 金融服务业客户参与行为框架：对证据的批判性回顾
Indian Journal of Finance Pub Date : 2022-06-01 DOI: 10.17010/ijf/2022/v16i6/169925
Archana Nayak Kini, Savitha Basri
{"title":"A Framework for Customer Engagement Behaviour in the Financial Services Industry : A Critical Review of Evidence","authors":"Archana Nayak Kini, Savitha Basri","doi":"10.17010/ijf/2022/v16i6/169925","DOIUrl":"https://doi.org/10.17010/ijf/2022/v16i6/169925","url":null,"abstract":"In the post-COVID era, while the use of technology-enabled contactless financial services is growing, it is more critical than ever to match the rising customer expectations by aiding customers in making the best decisions and fulfilling their aspirations. The paper’s objective was to critically review published research on the antecedents of non-transactional customer engagement behaviors (CEBs), such as relationship quality, emotions, customer empowerment, and the influence of the CEBs on customer loyalty and advocacy in the financial services industry. Relevant online databases were comprehensively searched through Boolean search, reviewed critically, and synthesized narratively. The guidelines of PICO (participants, interventions, comparisons, outcomes) were followed. The final results indicated that an empowered, satisfied, highly pre-dispositional customer possessing different affective states and trust reciprocated positive engagement behaviors (CEBs). The positive CEBs build attitudinal loyalty and advocacy behaviors that create value in the long term. This review guided on managing customer tendencies to positively and emotionally engage with the product and brand in many ways, such as reviews and testimonials, to curtail switch-over behaviors, encourage customer advocacy, and loyalty behaviors. © 2022, Associated Management Consultants Pvt. Ltd.. All rights reserved.","PeriodicalId":38337,"journal":{"name":"Indian Journal of Finance","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42936240","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Curious Case of IL&FS Financial Crisis IL&FS金融危机的奇特案例
Indian Journal of Finance Pub Date : 2022-06-01 DOI: 10.17010/ijf/2022/v16i6/169926
Tirthank Shah
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引用次数: 1
Audit Tenure, Audit Fee, and Audit Quality : Evidence from India 审计任期、审计费用和审计质量:来自印度的证据
Indian Journal of Finance Pub Date : 2022-05-01 DOI: 10.17010/ijf/2022/v16i5/169515
Latha Ramesh, Rajashree Kamath
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引用次数: 1
Open Banking Ecosystem : The Indian Perspective 开放银行生态系统：印度视角
Indian Journal of Finance Pub Date : 2022-05-01 DOI: 10.17010/ijf/2022/v16i5/169516
A. Patki, V. Sople
{"title":"Open Banking Ecosystem : The Indian Perspective","authors":"A. Patki, V. Sople","doi":"10.17010/ijf/2022/v16i5/169516","DOIUrl":"https://doi.org/10.17010/ijf/2022/v16i5/169516","url":null,"abstract":"","PeriodicalId":38337,"journal":{"name":"Indian Journal of Finance","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49516397","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Is CAPM Still Valid in Today’s Market Scenario? CAPM在今天的市场情景下仍然有效吗?
Indian Journal of Finance Pub Date : 2022-05-01 DOI: 10.17010/ijf/2022/v16i5/169518
Debajit Rabha, R. Singh
{"title":"Is CAPM Still Valid in Today’s Market Scenario?","authors":"Debajit Rabha, R. Singh","doi":"10.17010/ijf/2022/v16i5/169518","DOIUrl":"https://doi.org/10.17010/ijf/2022/v16i5/169518","url":null,"abstract":"","PeriodicalId":38337,"journal":{"name":"Indian Journal of Finance","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43967757","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Financial Performance Evaluation of Selected CPSEs of India Through Dupont Analysis 用杜邦分析法评价印度特定cpse的财务绩效
Indian Journal of Finance Pub Date : 2022-05-01 DOI: 10.17010/ijf/2022/v16i5/169517
Sreevidya Hothur, K. Jayachandra Reddy
{"title":"Financial Performance Evaluation of Selected CPSEs of India Through Dupont Analysis","authors":"Sreevidya Hothur, K. Jayachandra Reddy","doi":"10.17010/ijf/2022/v16i5/169517","DOIUrl":"https://doi.org/10.17010/ijf/2022/v16i5/169517","url":null,"abstract":"","PeriodicalId":38337,"journal":{"name":"Indian Journal of Finance","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49075709","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Pandemic, Financial Struggles, and Mental Health of Students 流行病、经济困难和学生的心理健康
Indian Journal of Finance Pub Date : 2022-04-13 DOI: 10.17010/ijf/2022/v16i4/169175
Smruti Patre, Debarun Chakraborty
{"title":"The Pandemic, Financial Struggles, and Mental Health of Students","authors":"Smruti Patre, Debarun Chakraborty","doi":"10.17010/ijf/2022/v16i4/169175","DOIUrl":"https://doi.org/10.17010/ijf/2022/v16i4/169175","url":null,"abstract":"The COVID-19 pandemic has left millions of people worldwide in financial distress. But it is the families and the children who are hit the hardest due to this worst economic crisis. Job losses and salary cuts were at their peak. In order to combat this situation, borrowings increased. This further deteriorated people’s lives, and they are yet to come out of it. Students at universities are one such tribe who have suffered the most due to COVID-19 induced public emergencies and lockdown tactics resulting in recurrent closures of educational facilities. Studies have confirmed that changes in their everyday learning environment, the blurring of their professional or career paths, the absence of meaningful relationships with others, and most importantly, the financial crisis faced by family — all had a substantial impact on their psychological well-being. The present study shed light on the academic, financial, and health struggles faced by university students. It also highlighted the role of various stakeholders in the ecosystem by proposing a model to combat these struggles. © 2022, Associated Management Consultants Pvt. Ltd.. All rights reserved.","PeriodicalId":38337,"journal":{"name":"Indian Journal of Finance","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-04-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47362266","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Mergers and Acquisitions in the Indian Context : A Valuation Perspective for the Indian Pharmaceutical Industry 印度背景下的并购:印度制药行业的估值视角
Indian Journal of Finance Pub Date : 2022-04-13 DOI: 10.17010/ijf/2022/v16i4/169173
Chintan Gala, Mousumi Bhattacharya
{"title":"Mergers and Acquisitions in the Indian Context : A Valuation Perspective for the Indian Pharmaceutical Industry","authors":"Chintan Gala, Mousumi Bhattacharya","doi":"10.17010/ijf/2022/v16i4/169173","DOIUrl":"https://doi.org/10.17010/ijf/2022/v16i4/169173","url":null,"abstract":"","PeriodicalId":38337,"journal":{"name":"Indian Journal of Finance","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-04-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43173471","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Does Economic Development Affect Public Debt Accumulation ? Empirical Evidence from India 经济发展影响公共债务积累吗？来自印度的经验证据
Indian Journal of Finance Pub Date : 2022-04-13 DOI: 10.17010/ijf/2022/v16i4/169174
Pratibha Saini, K. Muniyoor
{"title":"Does Economic Development Affect Public Debt Accumulation ? Empirical Evidence from India","authors":"Pratibha Saini, K. Muniyoor","doi":"10.17010/ijf/2022/v16i4/169174","DOIUrl":"https://doi.org/10.17010/ijf/2022/v16i4/169174","url":null,"abstract":"","PeriodicalId":38337,"journal":{"name":"Indian Journal of Finance","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-04-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44330578","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Evolution of Indian Journal of Finance : A Retrospective Review and Future Directions 印度金融期刊的演变:回顾与未来方向
Indian Journal of Finance Pub Date : 2022-04-13 DOI: 10.17010/ijf/2022/v16i4/169172
Sanket Ledwani, S. Chakraborty, S. Digal
{"title":"The Evolution of Indian Journal of Finance : A Retrospective Review and Future Directions","authors":"Sanket Ledwani, S. Chakraborty, S. Digal","doi":"10.17010/ijf/2022/v16i4/169172","DOIUrl":"https://doi.org/10.17010/ijf/2022/v16i4/169172","url":null,"abstract":"","PeriodicalId":38337,"journal":{"name":"Indian Journal of Finance","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-04-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45514389","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
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