Journal of Distribution Science最新文献_第4页

Food Distribution System in Vietnam: Nash Equilibrium and Channel Choice of Small Scale Farmers 越南粮食分配体系:纳什均衡与小农渠道选择

Journal of Distribution Science Pub Date : 2021-01-01 DOI: 10.15722/JDS.19.1.202101.61

C. Ngo

引用次数: 1

Effect of Sports Psychology on Enhancing Consumer Purchase Intention for Retailers of Sports Shops: Literature Content Analysis 体育心理对体育商店零售商增强消费者购买意愿的影响:文献内容分析

Journal of Distribution Science Pub Date : 2021-01-01 DOI: 10.15722/JDS.19.4.202104.5

Jae-hyung Lee

引用次数: 6

How to Utilize Sports Psychology for Better Customer Experience in Sports Retail Store as a Distribution Content Perspective 从分销内容的角度看，如何利用运动心理学改善体育零售商店的顾客体验

Journal of Distribution Science Pub Date : 2021-01-01 DOI: 10.15722/JDS.19.2.202102.45

D. Seong

引用次数: 0

Informational Justice, Cognitive Trust, and Satisfaction: Purchasers' Perspective of Healthcare Distribution Market 信息公正、认知信任与满意度:医疗配送市场购买者视角

Journal of Distribution Science Pub Date : 2021-01-01 DOI: 10.15722/JDS.19.2.202102.5

Changjoon Lee

引用次数: 4

A qualitative comparison study of information search behavior in online distribution 网络传播中信息搜索行为的定性比较研究

Journal of Distribution Science Pub Date : 2021-01-01 DOI: 10.15722/JDS.19.7.202107.61

M. Miao

引用次数: 0

Influencing Factors in Fans' Consumer Behavior: BTS Meal Distribution in Indonesia 粉丝消费行为的影响因素:BTS在印尼的膳食分布

Journal of Distribution Science Pub Date : 2021-01-01 DOI: 10.15722/JDS.19.9.202109.113

Narita Gianini Singer, Z. Hidayat

引用次数: 0

A Study on the Mediating Effect of Customer Orientation between O2O Service Quality and Customers' Perceived Service Satisfaction 顾客导向对O2O服务质量与顾客感知服务满意度的中介作用研究

Journal of Distribution Science Pub Date : 2021-01-01 DOI: 10.15722/JDS.19.2.202102.37

M. Kang, Z. Wu, Heejoong Hwang

{"title":"A Study on the Mediating Effect of Customer Orientation between O2O Service Quality and Customers' Perceived Service Satisfaction","authors":"M. Kang, Z. Wu, Heejoong Hwang","doi":"10.15722/JDS.19.2.202102.37","DOIUrl":"https://doi.org/10.15722/JDS.19.2.202102.37","url":null,"abstract":"Purpose: O2O (Online to Offline) is an internet-based platform. The purpose of this study is to confirm the effect of service quality of O2O food delivery service on service satisfaction, and whether customer orientation mediates the relationship between service quality and service satisfaction. Research design, data and methodology: This paper surveyed Chinese consumers using the O2O food delivery platform through a questionnaire technique. Smart PLS 3.0 was used to verify the hypothesis of this study. PLS is characterized by the advantage of minimizing measurement errors and maximizing the influence of each factor. Results: It was confirmed that O2O food delivery companies need to increase service quality (information quality, product quality, and social quality, system quality) in order to obtain customer satisfaction. Additionally, the perceived customer orientation was found to completely mediate the relationship between perceived service quality (information quality, product quality) and perceived service satisfaction. Conclusions: The service level of the O2O delivery company to the customer's request when a problem occurs in the customer's order must be raised to increase the customer's satisfaction. For example, timely response to customer inquiries and timely feedback of delivery information to customers during the delivery process should improve the quality of after-sales service.","PeriodicalId":37668,"journal":{"name":"Journal of Distribution Science","volume":"53 1","pages":"37-44"},"PeriodicalIF":0.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67279477","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 6

The Effects of Experience and Brand Relationship to Brand Satisfaction, Trust and Loyalty Shopping Distribution of Consumer Philips Lighting Product in Indonesia 体验与品牌关系对印尼飞利浦照明产品消费者品牌满意度、信任与忠诚的影响

Journal of Distribution Science Pub Date : 2021-01-01 DOI: 10.15722/JDS.19.1.202101.115

Sylvia Christianti Budi, Zainul Hidayat, L. Mani

{"title":"The Effects of Experience and Brand Relationship to Brand Satisfaction, Trust and Loyalty Shopping Distribution of Consumer Philips Lighting Product in Indonesia","authors":"Sylvia Christianti Budi, Zainul Hidayat, L. Mani","doi":"10.15722/JDS.19.1.202101.115","DOIUrl":"https://doi.org/10.15722/JDS.19.1.202101.115","url":null,"abstract":"Purpose: This study examines the effects of several brand variables on customer satisfaction and brand loyalty. Research design, data, and methodology: The survey was conducted on a community with 302 city residents in Greater Jakarta as consumers of lighting products. The constructs were arranged based on several independent variables such as brand experience, brand relationships, and brand trust on customer satisfaction and brand loyalty. Customer satisfaction was positioned as an intervening variable to examine the effects on brand loyalty. Results: The consumer's experience determines the attitude and satisfaction at the next action. Brand experience significantly influences customer satisfaction and brand loyalty. Meanwhile, a brand association related to the benefits of the product concerned so that the relationship also affects customer satisfaction and brand loyalty. However, the brand relationship does not affect brand trust. Consumers do not readily believe without experience. Conclusion: The consumer's experience significantly influences satisfaction and brand loyalty, both direct and indirect. Brand relationships affected customer satisfaction and had a direct effect on brand loyalty. Likewise, brand trust has a direct effect on brand loyalty. The findings' implications emphasize the importance of brand owners to provide positive, memorable experiences to the consumers.","PeriodicalId":37668,"journal":{"name":"Journal of Distribution Science","volume":"19 1","pages":"115-124"},"PeriodicalIF":0.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67278925","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 13

How to Measure Relationship Value in Principal-Retailer Context 如何衡量委托人-零售商关系价值

Journal of Distribution Science Pub Date : 2021-01-01 DOI: 10.15722/JDS.19.1.202101.37

Prita Prasetya, M. Najib, A. Soehadi

引用次数: 2

Posttraumatic Growth in the Distribution of Negative Interpersonal Relationship: A Christian Perspective 消极人际关系分布中的创伤后成长:基督教视角

Journal of Distribution Science Pub Date : 2021-01-01 DOI: 10.15722/JDS.19.2.202102.25

Eunsun Lee, Choongik Choi

{"title":"Posttraumatic Growth in the Distribution of Negative Interpersonal Relationship: A Christian Perspective","authors":"Eunsun Lee, Choongik Choi","doi":"10.15722/JDS.19.2.202102.25","DOIUrl":"https://doi.org/10.15722/JDS.19.2.202102.25","url":null,"abstract":"Purpose: This paper attempts to explore a Christian perspective on the process leading to growth after complex trauma caused by family violence experience. To achieve it, the article tackles the analysis of relationship between the inflictor father and victim, interpersonal relationship, and relationship with God in terms of growth after suffering from the trauma of family violence with a Christian perspective. Research design, data, and methodology: This study employed an in-depth interview as a methodology. Seven Christian adults who have experienced family violence in childhood are selected for the qualitative case study. 58 concepts, 24 low-level categories, and eight high-level categories are derived from each interview case. Results: The results of the case study show that the negative emotion caused by family violence during childhood is likely to lead to narcissistic rage. It is found that the reflection for posttraumatic growth starts with crying to God, simultaneously expressing pain and suffering. Conclusions: The interesting thing is that they are willing to forgive in the process of trauma therapy. It should be noted that the research results also demonstrate that relationship restoration entails the meaning reconstruction in the interpersonal relations.","PeriodicalId":37668,"journal":{"name":"Journal of Distribution Science","volume":"19 1","pages":"25-36"},"PeriodicalIF":0.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67279428","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0