{"title":"Interview with Catherine Weetman, founder of Rethink Global and author of A Circular Economy Handbook: How to Build a More Resilient, Competitive and Sustainable Business","authors":"Katie Beverley","doi":"10.1386/dbs_00054_7","DOIUrl":"https://doi.org/10.1386/dbs_00054_7","url":null,"abstract":"In this interview, we explore the concept of the circular economy with Catherine Weetman, author of A Circular Economy Handbook: How to Build a More Resilient, Competitive and Sustainable Business . The broad-ranging discussion explores the circular economy, its contribution to a more sustainable future, the role that designers currently play and future directions for design researchers.","PeriodicalId":36715,"journal":{"name":"Journal of Design, Business and Society","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135654223","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"A bibliometric study of organizational storytelling/narrative research","authors":"Ehsan Farzin Abdehgah, Sayedeh Babooneh Rastgooyan, Mohammadjavad Khadivi","doi":"10.1386/dbs_00055_1","DOIUrl":"https://doi.org/10.1386/dbs_00055_1","url":null,"abstract":"Organizational storytelling/narrative was largely ignored in the academic literature before the 1970s. Today, however, with the spread of ‘storytelling thinking’, this concept has been explored across disciplines including sociology, psychology, anthropology and philosophy. Although much research has emerged in the field of organizational narrative/storytelling, no study has addressed the bibliography of this subject quantitatively. This article is a bibliometric study of organizational storytelling/narration that aims to fill this gap. The data came from the Web of Science (WoS), which includes 441 documents between 1955 and January 2022. VOSviewer software was used to draw charts and create tables. The findings show that most documents have been published in this area in the last two decades, mainly in the United States. This bibliographic study offers two key findings for the field of organization storytelling. First, co-citation analysis provides four clusters, namely Cluster 1: healthcare, Cluster 2: stories of a darker side, Cluster 3: collective centring and collective sensemaking to express organizational culture and Cluster 4: identity and knowledge, shows in which topics the researchers of organizational storytelling/narrative have been most active. Second, co-occurrence analysis presents six clusters, Cluster 1: identification, Cluster 2: systems, Cluster 3: evolution, Cluster 4: performance, Cluster 5: power and Cluster 6: self, which are placed in a logical path related to the maturity levels of the organization and illustrate the topics that correspond to each organizational maturity level. Given the nature of the narrative/story, future researchers are likely to focus more on qualitative analysis and other aspects of quantitative analysis, including citations. Future research should focus on quantitative and qualitative analysis of the existing models of storytelling/narrative.","PeriodicalId":36715,"journal":{"name":"Journal of Design, Business and Society","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135606541","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Antonius van den Broek, Mikko Koria, Emilia Saarelainen, Connor Dunlop
{"title":"Making a difference: Design-driven intrapreneurship at the UN Refugee Agency","authors":"Antonius van den Broek, Mikko Koria, Emilia Saarelainen, Connor Dunlop","doi":"10.1386/dbs_00052_1","DOIUrl":"https://doi.org/10.1386/dbs_00052_1","url":null,"abstract":"The UN Refugee Agency (UNHCR), a large, global organization, provides vital services and advocacy for millions of displaced persons around the world within a complex and unique mandate. To meet increasing demands in creative ways while fostering a culture of intrapreneurship, the organization has set up the Innovation Fellowship Programme, a learning initiative. This article examines how design may be used to foster intrapreneurship within large organizations. Through this single-case study we examine capabilities identified through mixed-methods within the context of an intrapreneurial process. Mapping abilities between individual vs. collective and exploration vs. exploitation dimensions enabled building a design-driven, stepwise intrapreneurial process model based on effectuation principles, recognizing the causation factors at play. Enabling structures and early, deep embeddedness of the design approaches, tools and methods have been found to enable success in developing intrapreneurial capabilities. Recognizing the importance of processes in applying design within organizations, this article maps out identified intrapreneurial capabilities to individual and collective orientations and the continuum between exploration and exploitation. Through a stepwise, design-driven process modelling, the article joins the competing logics and practices of effectuation and exploration of new opportunities with causation and the exploitation of existing resources, building on individual and collective capabilities and ambidexterity. Large, global and complex organizations have multiple challenges in suffusing design practices within their structure, capabilities and processes. While unleashing the potential of individual intrapreneurs is seen as important, the knowledge of how to create conducive structures, enable organizational processes and attend to individual capability build-up remains elusive, warranting attention. The article contributes to understanding how design can enable and enhance intrapreneurship in large global organizations through facilitating structures, developing intrapreneurial capabilities and modelling conducive processes.","PeriodicalId":36715,"journal":{"name":"Journal of Design, Business and Society","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135607345","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Re-designing public–private partnerships: Case study – Green Hydrogen Hub, Denmark","authors":"Stine Degnegaard Arensbach","doi":"10.1386/dbs_00053_1","DOIUrl":"https://doi.org/10.1386/dbs_00053_1","url":null,"abstract":"Public and private actors are increasingly realizing that the hypercomplex challenges that societies are facing require them to collaborate in different manners than current structures and best practices cater for. Private–public partnerships (PPP) and public–private innovation (PPI) are familiar constructs. However, politicians, public and private actors, and academics increasingly point out that society’s complex, wicked problems require new forms of collaboration structures that allow for solutions to be co-created in order to create real impact. Novel collaboration structures are emerging worldwide, and early studies indicate that they demand a radical change of governmental behaviours in order to sustain these, often long-term, relationships. This case study examines the cross-sectoral co-creation initiative, Green Hydrogen Hub (GHH). GHH is designing and developing a society-scale green energy storage capacity that will play a key role in the green electrification of Denmark. Specifically, it investigates the change of role, self-perception and orchestrating capabilities of the governmental actor, Gas Storage Denmark, in its role in the public–private co-creation (PPC) consortium. Through a series of qualitative interviews with both public and private actors within and surrounding the co-creation consortium, this study has identified one overarching necessity for driving successful PPC: the ability to juxtapose public actors’ for-purpose obligations and private actors’ for-profit obligations in a non-oppositional setup. The case shows how this is obtained through three key indicators: 1) an ability to establish a resilient team, 2) a strong focus on storytelling about the overall purpose, 3) a plasticity from the actors to deliver on the purpose. As such, this article brings a deeper understanding for both public and private organizations as to how they can effectively engage in co-operative complex innovation activities.","PeriodicalId":36715,"journal":{"name":"Journal of Design, Business and Society","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135606537","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Symptomatic design","authors":"Karla Straker","doi":"10.1386/dbs_00023_2","DOIUrl":"https://doi.org/10.1386/dbs_00023_2","url":null,"abstract":"","PeriodicalId":36715,"journal":{"name":"Journal of Design, Business and Society","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75256022","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"A century of corporate design: A conversation with Jerry Kathman, founder and chairman of the board, LPK","authors":"G. Muratovski","doi":"10.1386/dbs_00024_7","DOIUrl":"https://doi.org/10.1386/dbs_00024_7","url":null,"abstract":"","PeriodicalId":36715,"journal":{"name":"Journal of Design, Business and Society","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72406765","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Evaluating design vouchers in Scotland and the implications for design support in the United Kingdom and Europe","authors":"A. Whicher, P. Swiatek, L. Gaynor","doi":"10.1386/dbs_00027_1","DOIUrl":"https://doi.org/10.1386/dbs_00027_1","url":null,"abstract":"In the decade 2010–19, design featured in 21 of the 28 European Union member states’ innovation policies according to the Bureau of European Design Associations. As we embark on a new decade, it appears that design’s influence within innovation policy and programmes may be waning. What does the design support landscape look like for the United Kingdom in a post-Brexit and post-COVID world? What lessons can be drawn from an evaluation of design vouchers in Scotland for the United Kingdom as a whole and possibly the rest of Europe? This article draws on the experience of User Factor – an EU-funded project on the future of design support in Europe through five knowledge exchange workshops with eight business support organizations as well as a design-led evaluation of the impact of ‘By Design’ vouchers in Scotland among participating companies. In the United Kingdom, the design support landscape is fragmented – design is part of the remit of all the devolved nations’ business support programmes; however, this landscape is complex for small companies to navigate. In Wales, Scotland and Northern Ireland, design support programmes are currently EU-funded, so it is unclear what programmes will look like after Brexit. ‘By Design’ is a light-touch grant for Scottish companies to access up to £5000 to work with design agencies. Over five years, 618 companies received the grant. The evaluation revealed that design is a relatively low-cost way for companies to innovate as 64 per cent of companies reported bringing a new product or service to market and 27 per cent entered new markets. Furthermore, after the grant, 83 per cent of companies continued to work with a design agency going on to invest £26,000 on average. This demonstrates that a small government grant of up to £5000 can stimulate a fivefold increase in investment. In 2020, design was back on the EU policy agenda as a driver of circular economy and the ‘New European Bauhaus’. Based on the evaluation of the Scottish design vouchers and knowledge exchange between the User Factor partners, we draw out a series of insights and implications for design support in the United Kingdom and across Europe.","PeriodicalId":36715,"journal":{"name":"Journal of Design, Business and Society","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73814231","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Service design method for both non-human and human actors: What kinds of jobs should be assigned to service robots?","authors":"Satoru Tokuhisa, Tetsuro Morimoto","doi":"10.1386/dbs_00025_1","DOIUrl":"https://doi.org/10.1386/dbs_00025_1","url":null,"abstract":"A variety of healthcare robots for elderly care have been developed. However, as the elderly and caregivers experience psychological resistance towards not only new technologies but specifically to robots, the adoption of healthcare robots has scarcely progressed. This article aims to develop a service design method, which consists of a design process including design tools to identify jobs in an elderly care facility and to reveal what kinds of jobs to assign to service robots and to caregivers. This article develops a design method which is composed of six steps and adopts original design tools to identify jobs needed in elderly care facilities and assign them to human and non-human actors, including service robots. The tools include an actor map to visualize the Actor to Actor (A2A) network, a current jobs to be done (JTBD) worksheet to visualize existing jobs, a new JTBD worksheet to visualize new jobs, and an actor worksheet to summarize information about each actor including their philosophy. With this design method, we conducted a series of workshops with the aim to develop a service fulfilled by humans and non-humans at an elderly care facility in Shizuoka prefecture in Japan. The results of questionnaires administered to the workshop participants demonstrated the effectiveness of all the tools except the new JTBD worksheet. Also, the results of interviews with employees in the elderly care facility indicated the effectiveness of the approach, which reveals visible and invisible regulative, normative and cultural-cognitive elements through interviews with human actors, and embeds them in the service design process. The design method including the original design tools proposed in this article contribute to a service design method for the use of robots in elderly care facilities by allocating jobs to human actors and non-human actors appropriately, and it also contributes to the issue of psychological resistance to the adoption of service robots in these facilities, which brings efficiencies to society. The contribution of this article is to reframe the issue of resistance to the adoption of service robots in elderly care facilities to the issue of what kinds of jobs in an elderly care facility should be assigned to service robots or caregivers, and the development of a service design process including original design tools.","PeriodicalId":36715,"journal":{"name":"Journal of Design, Business and Society","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81314251","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"What motivates our design students during COVID-19?","authors":"R. Price, M. V. D. Bijl-Brouwer","doi":"10.1386/dbs_00029_1","DOIUrl":"https://doi.org/10.1386/dbs_00029_1","url":null,"abstract":"This article presents empirical findings and recommendations from a survey of 100 industrial design engineering students from the Faculty of Industrial Design Engineering at Delft University of Technology, the Netherlands. The article adopts a self-deterministic motivation lens to present findings from a qualitative survey (N=100 respondents) and two member check workshops with design students and educators regarding motivations to study during COVID-19 restrictions. We identify that COVID-19 lockdown measures compromise three psychological prerequisites for motivation: ‘relatedness’, ‘autonomy’ and ‘competency’. We find that resilient students who have a sense of ‘purpose’ remain highly motivated. The article reveals creative approaches students are applying to build and sustain motivation during the COVID-19 pandemic. The article contributes recommendations for educators and administrators to promote student motivation in pandemic and post-pandemic higher education. This article contributes novel insights regarding how students in particular are remaining motivated to study during COVID-19.","PeriodicalId":36715,"journal":{"name":"Journal of Design, Business and Society","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86535757","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The Defence by Design framework: Conceptual foundations and potential applications","authors":"C. Wrigley, Harjit Rana, Peta Hinton, G. Mosely","doi":"10.1386/dbs_00028_1","DOIUrl":"https://doi.org/10.1386/dbs_00028_1","url":null,"abstract":"With rapid advancements in technology radically impacting and changing current ways of working globally, many industries and sectors, including the Defence force, are implementing new approaches to respond to and address these challenges. Design thinking is one approach to assist in this response, as it provides a novel process for solving complex problems. This article presents a specific design approach for addressing contextual Defence problems in the form of a design thinking framework based on a review of the existing literature concerning design and Defence. The article contends with the role of design as a value-added methodology in Defence strategy and development, and it reports on a unique set of design thinking capabilities for a Defence-specific context that are not only essential for the implementation of a design-led approach to innovation but are of great assistance in overcoming its associated challenges. The Defence by Design framework works with an identified military objective that, when applied, overcomes the natural bias that Defence personnel may exhibit during routine gaps and opportunities analysis. By detailing the different stages of the framework, and demonstrating their iterative nature, through the documentation of a working example – ‘Man Overboard’ – this article presents a new approach yet to be realized in Defence globally.","PeriodicalId":36715,"journal":{"name":"Journal of Design, Business and Society","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86092334","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}