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Consumer Adoption of E-Government in South Africa 南非消费者对电子政务的采用
eJournal of eDemocracy and Open Government Pub Date : 2020-01-01 DOI: 10.4018/978-1-5225-9860-2.ch096
R. Shambare
{"title":"Consumer Adoption of E-Government in South Africa","authors":"R. Shambare","doi":"10.4018/978-1-5225-9860-2.ch096","DOIUrl":"https://doi.org/10.4018/978-1-5225-9860-2.ch096","url":null,"abstract":"This chapter examines South African consumers' patterns of adoption of electronic governance systems. Three elements related to e-government adoption are examined. Firstly, the development of e-government in South Africa is explored. Secondly, the chapter investigates the barriers constraining the public's utilisation of e-gov. Thirdly, suggestions on how e-government initiatives could be better aligned to the Principles of Batho Pele, or people-centred governance, are proffered. To achieve the first objective, an extensive review of the literature encapsulating e-government, South African public services, information communication technologies and commerce is conducted. To achieve the second objective, a survey of 349 consumers from two South African provinces was conducted to explore barriers associated with e-gov adoption. Findings show that although the Batho Pele Principles are pronounced in public sector organisations' missions, their implementation within e-gov still remains a challenge. A plethora of challenges were observed to retard e-government adoption.","PeriodicalId":36678,"journal":{"name":"eJournal of eDemocracy and Open Government","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2020-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80760753","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Challenges En-Route Towards E-Governance in Small Developing Island Nations of the South Pacific 南太平洋发展中小岛屿国家电子政务道路上的挑战
eJournal of eDemocracy and Open Government Pub Date : 2020-01-01 DOI: 10.4018/978-1-5225-9860-2.ch093
R. Naz
{"title":"Challenges En-Route Towards E-Governance in Small Developing Island Nations of the South Pacific","authors":"R. Naz","doi":"10.4018/978-1-5225-9860-2.ch093","DOIUrl":"https://doi.org/10.4018/978-1-5225-9860-2.ch093","url":null,"abstract":"Papua New Guinea is hampered by many factors pertaining to institutions, socio-economic, technological, legal-political factors amongst others. E-governance though is seen as a new mantra having the potential of solving immense problems from service delivery, is still many a times constrained in its capacity to yield benefits. So, what are the hurdles that Papua New Guinea faces given its contextual setting is the main research objective of this paper. This objective is achieved through a quantitative methodological framework using structured questionnaires in which a sample of 189 respondents was interviewed. The findings of this research highlight that in PNG the following barriers were cited: lack of project management, inadequate technological/data and legal infrastructure, difficulty in change management, insufficient time and money, lack of requisite competencies, improper communication environment, lack of internal will and finally the dominance of external pressure.","PeriodicalId":36678,"journal":{"name":"eJournal of eDemocracy and Open Government","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2020-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78509852","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Societal and Economical Impact on Citizens Through Innovations Using Open Government Data 通过使用开放政府数据的创新对公民的社会和经济影响
eJournal of eDemocracy and Open Government Pub Date : 2020-01-01 DOI: 10.4018/978-1-5225-9860-2.ch081
D. Misra, Alka Mishra
{"title":"Societal and Economical Impact on Citizens Through Innovations Using Open Government Data","authors":"D. Misra, Alka Mishra","doi":"10.4018/978-1-5225-9860-2.ch081","DOIUrl":"https://doi.org/10.4018/978-1-5225-9860-2.ch081","url":null,"abstract":"This chapter analyzes the impact that an open data policy can have on the citizens of India. Especially in a scenario where government accountability and transparency has become the buzzword for good governance and further look at whether the availability of open data can become an agent for socio-economic change in India. What kind of change it can bring to India which has its own complexities when it comes to socio economic issues and whether the steps taken by the government are up to the mark to address these complexities through data sharing. In order to understand the changes which may occur for the good or the bad, the chapter looks at specific examples where the open data platform have been utilized in India and what impact they have had on the Indian society and how the citizens have responded to it.","PeriodicalId":36678,"journal":{"name":"eJournal of eDemocracy and Open Government","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2020-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73975149","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Cloud Computing Technologies for Open Connected Government 开放互联政府的云计算技术
eJournal of eDemocracy and Open Government Pub Date : 2020-01-01 DOI: 10.4018/978-1-5225-9860-2.ch047
Z. Mahmood
{"title":"Cloud Computing Technologies for Open Connected Government","authors":"Z. Mahmood","doi":"10.4018/978-1-5225-9860-2.ch047","DOIUrl":"https://doi.org/10.4018/978-1-5225-9860-2.ch047","url":null,"abstract":"Cloud Computing is an attractive paradigm for organisations that have a requirement to process large scalable distributed applications. It allows for self-provisioning of cloud resources to develop and host applications as well as acquire storage and networking resources. Connected Government (c-government) is an area where cloud technologies can be effectively used to achieve the benefits that the cloud paradigm promises. Social Media, Web 2.0 and mobile technologies can all help to further enhance the connected government capabilities. Using such technologies, governments and citizens can engage in real time in the electronic participation of a government's functioning. In this chapter, we introduce the cloud paradigm and then discussing the requirements of c-government, we outline how cloud technologies can help to achieve an open and transparent c-government. The aim is to provide the basics of relationship between c-government and cloud computing to set the scene for other contributions in this volume.","PeriodicalId":36678,"journal":{"name":"eJournal of eDemocracy and Open Government","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2020-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75794249","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Mobility and Service Innovation 移动性与服务创新
eJournal of eDemocracy and Open Government Pub Date : 2020-01-01 DOI: 10.4018/978-1-5225-9860-2.ch003
J. Roy
{"title":"Mobility and Service Innovation","authors":"J. Roy","doi":"10.4018/978-1-5225-9860-2.ch003","DOIUrl":"https://doi.org/10.4018/978-1-5225-9860-2.ch003","url":null,"abstract":"This article examines the Canadian public sector's efforts to devise mobile service capacities predicated upon efficiency, engagement, and innovation, and how such capacities are intertwined with both the advent of Gov 2.0 and the inertia of traditional public administration. The author's primary focus is on the federal government (Government of Canada), with some additional consideration of provincial governments and inter-governmental dynamics as appropriate. Through three typologies of public sector governance (traditional public administration, new public management, and public value management), the author seeks to better understand these aforementioned tensions – and formulate fresh insights into how governments can pursue the leveraging of mobility as a basis for not only more efficient service delivery but also wider opportunities for public engagement and service innovation.","PeriodicalId":36678,"journal":{"name":"eJournal of eDemocracy and Open Government","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2020-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72590247","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Citizen Attitudes About Open Government and Government 2.0 公民对开放政府的态度与政府2.0
eJournal of eDemocracy and Open Government Pub Date : 2020-01-01 DOI: 10.4018/978-1-5225-9860-2.ch082
T. Nam
{"title":"Citizen Attitudes About Open Government and Government 2.0","authors":"T. Nam","doi":"10.4018/978-1-5225-9860-2.ch082","DOIUrl":"https://doi.org/10.4018/978-1-5225-9860-2.ch082","url":null,"abstract":"The analysis on the secondary data from the Pew Internet and American Life Project's national survey (Government Online) found what influences American citizens' attitude about Open Government and Government 2.0, which can be identified as a new goal and tool, respectively, of e-government. This study employs a path analysis based on standardized structural equation estimation, which decomposes the causal relationships among multiple variables into standardized direct and indirect effects. The analysis suggests some noteworthy findings. Heavy users of e-government services and those with trust in government are likely to have positive attitudes toward the new phase of e-government, Open Government and Government 2.0. Socio-demographic conditions have indirect effects on citizen attitudes through the mediating effect of e-government use.","PeriodicalId":36678,"journal":{"name":"eJournal of eDemocracy and Open Government","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2020-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74903761","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Sharing Managerial Tacit Knowledge 管理隐性知识共享
eJournal of eDemocracy and Open Government Pub Date : 2020-01-01 DOI: 10.4018/978-1-5225-9860-2.ch105
Halimah Binti Abdul Manaf, William S. Harvey
{"title":"Sharing Managerial Tacit Knowledge","authors":"Halimah Binti Abdul Manaf, William S. Harvey","doi":"10.4018/978-1-5225-9860-2.ch105","DOIUrl":"https://doi.org/10.4018/978-1-5225-9860-2.ch105","url":null,"abstract":"This chapter analyses the practices of sharing managerial tacit knowledge, which has been the preferred approach by local government managers in Malaysia. The data is based on the findings of questionnaires distributed among 308 middle managers. The chapter focuses on the government's concern around knowledge and the importance of sharing tacit knowledge in order to reduce knowledge loss. The insights of this chapter have important implications for national and local governments in other empirical contexts. In particular, knowledge sharing practices can help management to share managerial tacit knowledge before staff retire or move to other departments and organisations. This is vitally important because if organisations are committed to investing in their human capital through attraction, retention and development initiatives then it is equally important that they are committed to strategies to capture knowledge.","PeriodicalId":36678,"journal":{"name":"eJournal of eDemocracy and Open Government","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2020-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77440051","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Exploring Digitally Enabled Service Transformation in the Public Sector 探索公营部门的数码服务转型
eJournal of eDemocracy and Open Government Pub Date : 2020-01-01 DOI: 10.4018/978-1-5225-9860-2.ch043
Amizan Omar, R. El-Haddadeh, V. Weerakkody
{"title":"Exploring Digitally Enabled Service Transformation in the Public Sector","authors":"Amizan Omar, R. El-Haddadeh, V. Weerakkody","doi":"10.4018/978-1-5225-9860-2.ch043","DOIUrl":"https://doi.org/10.4018/978-1-5225-9860-2.ch043","url":null,"abstract":"Digitally Enabled Service Transformation (DEST) in the Public Sector (PS) offers a unique opportunity for public administration (PA) and information systems (IS) disciplines to interlace. Albeit complicating the deployment of a coherent analytical lens in its study, such uniqueness has formed a basis to enable a deviance in the theoretical selection. Interestingly, there has been a gradual move from the adoption of native PA/IS theories towards imported social sciences theories including Institutional and Structuration. Institutional Theory provides a way of viewing and explaining why and how institutions emerge in a certain way within a given context. The theory however is being criticized for its structural biasness, as it avoids explanations situated at individual or same level of analysis. Such gap is filled with the adoption of Structuration Theory, which also focuses on how structures - as micro-institutional foundation, arise, or are maintained through co-evolution of actions and institutions. The fusion of concepts from both theories would potentially maximise the debates on DEST in PS across diverse perspectives, and continue to keep the ‘research talking' by revealing novel insights.","PeriodicalId":36678,"journal":{"name":"eJournal of eDemocracy and Open Government","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2020-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90301664","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
Mastering Electronic Procurement, Green Public Procurement, and Public Procurement for Innovation 掌握电子采购、绿色公共采购、创新公共采购
eJournal of eDemocracy and Open Government Pub Date : 2020-01-01 DOI: 10.4018/978-1-5225-2203-4.CH002
Kijpokin Kasemsap
{"title":"Mastering Electronic Procurement, Green Public Procurement, and Public Procurement for Innovation","authors":"Kijpokin Kasemsap","doi":"10.4018/978-1-5225-2203-4.CH002","DOIUrl":"https://doi.org/10.4018/978-1-5225-2203-4.CH002","url":null,"abstract":"This chapter explains the overview of Electronic Procurement (e-procurement); the critical success factors and implementation of e-procurement systems; the barriers to e-procurement implementation; the perspectives on electronic public procurement; the Interpretive Structural Modeling (ISM), Structural Equation Modeling (SEM), and e-procurement; the prospect of Green Public Procurement (GPP); the importance of Public Procurement for Innovation (PPI); and the intermediation of PPI. E-procurement, GPP, and PPI expand the aspects of enterprise resource planning systems, sustainability, and innovation, allowing the automation of internal business processes and providing the procurement-related platforms that support automation at a global level. The benefits of e-procurement, GPP, and PPI include reduced transaction time, increased productivity, improved standardization, enhanced sustainability, and simplified global procurement.","PeriodicalId":36678,"journal":{"name":"eJournal of eDemocracy and Open Government","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2020-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72794307","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
Digital City Projects 数码城市计划
eJournal of eDemocracy and Open Government Pub Date : 2020-01-01 DOI: 10.4018/978-1-5225-9860-2.ch068
D. Rezende
{"title":"Digital City Projects","authors":"D. Rezende","doi":"10.4018/978-1-5225-9860-2.ch068","DOIUrl":"https://doi.org/10.4018/978-1-5225-9860-2.ch068","url":null,"abstract":"Offering full information and efficient public services is a permanent challenge for cities concerned with citizens' quality of life and effective municipal management. The objective of this study is to describe and assess the digital city projects in Chicago (USA) and Curitiba (Brazil), using information and public services offered to citizens by the website. The research methodology consisted of case studies covering the city hall, municipal departments, and other municipal entities. The results show advantages for the citizens who have free communal access to public services on the internet. Chicago offers its citizens 281 public services distributed in 256 subjects or themes and Curitiba 508 public services distributed in 26 subjects or themes. The conclusion reiterated the importance of the implemented projects. In both cities it resulted in benefits for citizens through access to information and public services offered by the internet.","PeriodicalId":36678,"journal":{"name":"eJournal of eDemocracy and Open Government","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2020-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77083787","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
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