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International Journal of Services Sciences最新文献

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An operational framework for mortgage supply chains 抵押贷款供应链的操作框架
International Journal of Services Sciences Pub Date : 2010-10-04 DOI: 10.1504/IJSSCI.2010.035762
Juri Hirschey, P. Wescott, N. Altay
{"title":"An operational framework for mortgage supply chains","authors":"Juri Hirschey, P. Wescott, N. Altay","doi":"10.1504/IJSSCI.2010.035762","DOIUrl":"https://doi.org/10.1504/IJSSCI.2010.035762","url":null,"abstract":"Operations management in the mortgage banking industry requires a strategic framework that takes into account the industry's volatility, operational complexity and unique customer model. The foundation of this framework begins by (re)defining the mortgage lender's customer to include the capital markets. This paper proposes a novel model for managing mortgage banking operations, a model that uniquely reveals two different but intricately related supply chains in mortgage operations. The proposed dual-direction supply chain model offers speed and flexibility with one supply chain and integration and market knowledge with the other – the combination of which is critical to developing an effective hedge against uncertain demand. In addition, the paper incorporates legislation recently passed by Congress and its implications to our models. The paper offers concrete suggestions on how to apply various improvement strategies within the proposed model for efficient yet responsive operations in the mortgage banking industry.","PeriodicalId":365774,"journal":{"name":"International Journal of Services Sciences","volume":"116 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128099892","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Classifications and comparisons of service architectural styles 服务架构风格的分类和比较
International Journal of Services Sciences Pub Date : 2010-10-04 DOI: 10.1504/IJSSCI.2010.035760
Z. Wang, Xiao Fei Xu
{"title":"Classifications and comparisons of service architectural styles","authors":"Z. Wang, Xiao Fei Xu","doi":"10.1504/IJSSCI.2010.035760","DOIUrl":"https://doi.org/10.1504/IJSSCI.2010.035760","url":null,"abstract":"Service systems are essential to the execution of business services. When designing a service system, it is important to consider its global architecture to enable optimisation of high-level decision-making. In this paper, based on the analysis of the similarities between software and service systems, a new concept, service architecture, is presented. Service architecture (SA) defines the high-level structure of a service system, including service elements and their co-production relationships. The design quality of SA has a strong effect on the quality of service. Based on the summarisation of various service systems, we present several typical service architectural styles that can be directly reused to facilitate the development of high quality and efficient service systems. These styles are classified into three types, creational, structural and behavioural, based on a set of distinct dimensions. Features, application scenarios, graphical topology and typical cases for each style are then briefly discussed. In addition, comparisons between these styles, especially regarding their non-functional features, are shown. The results of this paper will aid in the study of methodologies for service system development.","PeriodicalId":365774,"journal":{"name":"International Journal of Services Sciences","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132993963","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
An effective opportunistic maintenance policy for a global service 为全球服务提供有效的机会式维护策略
International Journal of Services Sciences Pub Date : 2010-03-19 DOI: 10.1504/IJSSCI.2010.032222
Toni Lupo
{"title":"An effective opportunistic maintenance policy for a global service","authors":"Toni Lupo","doi":"10.1504/IJSSCI.2010.032222","DOIUrl":"https://doi.org/10.1504/IJSSCI.2010.032222","url":null,"abstract":"The aim of the present paper is to develop a model for an effective maintenance policy with refer to a global service contract between a services provider company and a company for the waste management. The contract requires, with fixed performance levels of the service, the supplying of a mandatory set of maintenance services on a set of waste compactors vehicles of the outsourcer company. In particular, the service provider (SP) must perform corrective maintenance actions and the replacement of the fault parts. The tackled problem concerns the determination of an effective opportunistic maintenance policy in order to assure the required service performance levels at the minimum global maintenance cost. The problem is mathematically formulated by a constrained partition model that becomes difficult or very hard to solve by mathematical approach for large practical systems as that one here considered. For this reason, in order to solve the proposed problem of maintenance services optimisation, a genetic approach is developed.","PeriodicalId":365774,"journal":{"name":"International Journal of Services Sciences","volume":"31 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-03-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114514036","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 7
Agent-based decision support for maintenance service provider 维护服务提供商基于代理的决策支持
International Journal of Services Sciences Pub Date : 2010-03-19 DOI: 10.1504/IJSSCI.2010.032223
P. Hilletofth, Sandor Ujvari, L. Lättilä, O. Hilmola
{"title":"Agent-based decision support for maintenance service provider","authors":"P. Hilletofth, Sandor Ujvari, L. Lättilä, O. Hilmola","doi":"10.1504/IJSSCI.2010.032223","DOIUrl":"https://doi.org/10.1504/IJSSCI.2010.032223","url":null,"abstract":"Operations performed by a maintenance service provider (MSP) can include the entire maintenance function or select activities; these need to be well-balanced in terms of utilisation rate of own resources, maintenance cost incurred and the uptime of the customers' production systems. MSPs face challenges due to the task of planning several non-associated plants and with a frequent lack of reliable information. In this research work, an agent-based decision support system of service-related maintenance has been developed. Research shows that this approach can improve the understanding of the problem domain and also generate a basis for decision-making and structural changes.","PeriodicalId":365774,"journal":{"name":"International Journal of Services Sciences","volume":"35 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-03-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123757593","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 8
Exploring technology acceptance across countries: case of mobile services adoption in the USA and Turkey 探索各国的技术接受度:以美国和土耳其的移动服务采用为例
International Journal of Services Sciences Pub Date : 2010-03-19 DOI: 10.1504/IJSSCI.2010.032224
K. Phan, T. Daim, N. Basoglu, Banu Kargin
{"title":"Exploring technology acceptance across countries: case of mobile services adoption in the USA and Turkey","authors":"K. Phan, T. Daim, N. Basoglu, Banu Kargin","doi":"10.1504/IJSSCI.2010.032224","DOIUrl":"https://doi.org/10.1504/IJSSCI.2010.032224","url":null,"abstract":"Mobile telecommunication industry is no longer relying on voice services. Recently, mobile services are gaining more popularity among the providers and their customers in the USA. US mobile telecommunication industry is also starting to rely more on mobile services. This paper presents two parts of a comprehensive research project undertaken: exploration of adoption factors in the USA and comparison of them with those found in Turkey in a prior study by the same research team. As the identified factors are integrated into the technology acceptance model (TAM), a new framework is outlined. This framework is expected to help the mobile service providers to design better mobile services that can address the needs of their users in different markets. The research methodology used in this study is a qualitative one. Interviews were conducted to justify the factors. The interview questions are designed specifically to address the factors related to mobile services. The interview results indicate that intermediary aspects (ease of use and usefulness) are the top aspects followed by service and social aspects. The results also showed that there were several similarities as well as some differences between the factors that affect the adoption of mobile services in the USA and Turkey.","PeriodicalId":365774,"journal":{"name":"International Journal of Services Sciences","volume":"31 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-03-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134481318","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 14
Digitally-enhanced services for the elderly 为长者提供数码强化服务
International Journal of Services Sciences Pub Date : 2010-03-19 DOI: 10.1504/IJSSCI.2010.032225
J. Häikiö, Arto Wallin, M. Isomursu
{"title":"Digitally-enhanced services for the elderly","authors":"J. Häikiö, Arto Wallin, M. Isomursu","doi":"10.1504/IJSSCI.2010.032225","DOIUrl":"https://doi.org/10.1504/IJSSCI.2010.032225","url":null,"abstract":"During the last decades, both the public and private sectors have started adopting ICT not only for back office service management, but also for end-user service access. ICT-supported digitally-enhanced services can provide benefits both for service providers in the form of more efficient service delivery and management and for the customers in the form of better service access and availability. The research presented in this paper explores issues related to bringing digital service access points into the everyday lives of elderly users and examines the effects of digitally-enhanced services. The paper analyses two case studies exploring digitally-enhanced services that aim to help elderly people in their everyday lives. The results indicate that the analysed services can improve the efficiency of the service processes. However, service efficiency does not directly translate into a better service experience for the user. For achieving significant improvements in the lives of the elderly, other value measures and better understanding of service value potential from the viewpoint of elderly users are needed.","PeriodicalId":365774,"journal":{"name":"International Journal of Services Sciences","volume":"43 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-03-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132055327","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
Railway freight operator service and planning profile 铁路货运经营者服务和规划概况
International Journal of Services Sciences Pub Date : 2010-03-19 DOI: 10.1504/IJSSCI.2010.032221
J. Saranen
{"title":"Railway freight operator service and planning profile","authors":"J. Saranen","doi":"10.1504/IJSSCI.2010.032221","DOIUrl":"https://doi.org/10.1504/IJSSCI.2010.032221","url":null,"abstract":"Transportation contributes to a share of national income. Furthermore, improvements in transportation efficiency create room for accelerated economic growth. One target of the transport policy of the European Union (EU) is to promote railways as a safe and environmentally friendly mode of transportation. Stimulus for improving the efficiency of railways has been introduced recently, as the EU legislation has opened railway freight for competition from the beginning of year 2007 in all member states. The objective of this study is to explore the service profile and planning techniques used currently by railway operators. This is done by conducting an international survey. Although the number of responses was limited, the research provides new exploratory knowledge in current practices. Based on the results, operators typically rely on spreadsheet-based solutions for operations planning, while only larger operators use more sophisticated methods. In order to further improve the efficiency of railway freight services, we suggest that the cost of using simulation should be reduced.","PeriodicalId":365774,"journal":{"name":"International Journal of Services Sciences","volume":"127 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-03-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115626878","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Innovative information technology in the service sector: RFID technology applications in retailing and healthcare 服务业的创新信息技术:RFID技术在零售业和医疗保健中的应用
International Journal of Services Sciences Pub Date : 2010-03-19 DOI: 10.1504/IJSSCI.2010.032219
S. Azevedo, J. Ferreira
{"title":"Innovative information technology in the service sector: RFID technology applications in retailing and healthcare","authors":"S. Azevedo, J. Ferreira","doi":"10.1504/IJSSCI.2010.032219","DOIUrl":"https://doi.org/10.1504/IJSSCI.2010.032219","url":null,"abstract":"The spread application of the radio frequency identification (RFID) technology in business organisations only recently has come to the awareness of the public and academics. Its application is increasing in different kinds of sectors and used for different purposes mainly to add intelligence and to minimise human intervention in the item identification process and also to avoid shrinkage and thefts. This paper aims to highlight the potentials associated with the application of the RFID in general, and to the retailing and healthcare sectors in particular. The paper evidences the application of the RFID in a fashion retailer and also in hospitals integrated in an infant security system. The case studies focus on the main advantages, disadvantages and challenges involved in the deployment of the RFID in the two sectors being analysed.","PeriodicalId":365774,"journal":{"name":"International Journal of Services Sciences","volume":"32 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-03-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134032523","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
CRM technology: can adoption increase service quality and perceived value in maintenance services? 客户关系管理技术:采用客户关系管理技术能提高服务质量和维护服务的感知价值吗?
International Journal of Services Sciences Pub Date : 2010-03-19 DOI: 10.1504/IJSSCI.2010.032226
Rafael Paguio
{"title":"CRM technology: can adoption increase service quality and perceived value in maintenance services?","authors":"Rafael Paguio","doi":"10.1504/IJSSCI.2010.032226","DOIUrl":"https://doi.org/10.1504/IJSSCI.2010.032226","url":null,"abstract":"This paper investigates customer relationship management (CRM) technology's value creation potential through service quality (SERVQUAL) considerations. Few studies have looked into the impact of CRM applications on service quality, an established antecedent of successful service business relationships. A survey and interviews with maintenance service customers in Singapore affirmed that functional service quality (SERVQUAL) is a significant factor of customer perceived value. Potential CRM applications features are generally perceived to be value-adding and those that are associated with the SERVQUAL service responsiveness dimension are rated most. Systematic and accessible customer information to facilitate response to service requests and issues is highly-valued. The expeditious communication of issue resolution is another favoured CRM feature. The results provide intelligence to service providers on the design of CRM-enabled customer service programmes. Future research can investigate other industrial services categories/other markets as well as other explanatory factors for CRM value perceptions.","PeriodicalId":365774,"journal":{"name":"International Journal of Services Sciences","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-03-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129234823","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
Creating ambient intelligent space in downstream apparel supply chain with radio frequency identification technology from lean services perspective 从精益服务的角度，利用射频识别技术打造服装下游供应链环境智能空间
International Journal of Services Sciences Pub Date : 2010-03-19 DOI: 10.1504/IJSSCI.2010.032220
Stuart C. K. So, Hongyi Sun
{"title":"Creating ambient intelligent space in downstream apparel supply chain with radio frequency identification technology from lean services perspective","authors":"Stuart C. K. So, Hongyi Sun","doi":"10.1504/IJSSCI.2010.032220","DOIUrl":"https://doi.org/10.1504/IJSSCI.2010.032220","url":null,"abstract":"Radio frequency identification (RFID) technology realises ambient intelligence (AmI) in real life and offers not only user-friendly shopping experience to customers, but also agile and responsive store operations to merchants. Applying lean services in apparel retail operations may equally benefit to this industry. In this research, recent studies on RFID technology adoption were evaluated to help develop research instrument. It followed by a comprehensive case study on the implementation of an RFID-based smart retail system in an apparel retailer. Four adoption factors of this new initiative from both individual and organisational perspectives were identified: 1) compatibility; 2) costs; 3) ease of use; 4) security and trust. A business value-added framework was then proposed for further research based on the adoption factors and lean improvement objectives. Lastly, managerial implications were discussed with the aim to provide insights of better adopting this technology through the alleviation of practical problems and user concerns.","PeriodicalId":365774,"journal":{"name":"International Journal of Services Sciences","volume":"191 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-03-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121252265","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 12
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