Agus Nugraha, N. L. E. Armoni, I. N. Winia, I. G. Mudana
{"title":"Analysis of Guest Satisfaction towards the Quality of Bartender Services","authors":"Agus Nugraha, N. L. E. Armoni, I. N. Winia, I. G. Mudana","doi":"10.58982/injogt.v1i2.29","DOIUrl":"https://doi.org/10.58982/injogt.v1i2.29","url":null,"abstract":"Purpose: This research is to determine the level of guest satisfaction with bartender services and efforts to increase guest satisfaction at a 5 star hotel bar in Jimbaran tourist area, Badung, Bali, Indonesia. \u0000Research methods: Data are obtained by distributing questionnaires to 50 respondents. The data were then processed by SERVQUAL and Important-Performance Analysis techniques presented with Cartesian Diagrams. \u0000Findings: The guest satisfaction with bartender services at the hotel bar as a whole is high indicated by the act that a positive SERVQUAL score gap was more than the negative SERVQUAL score gap \u0000Implications: The hotel bar needs to improve the quality of its bartender services, such as coordination between the bartender and waiter/waitress so that there is no delay in the process of service to guests.","PeriodicalId":359423,"journal":{"name":"International Journal of Glocal Tourism","volume":"29 7","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-12-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"113974480","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
I. P. A. Putra, I. G. Mudana, I. Sutama, N. M. Sudarmini
{"title":"Intrinsic-Extrinsic Motivation and Work Performance of Hotel and Spa Employee","authors":"I. P. A. Putra, I. G. Mudana, I. Sutama, N. M. Sudarmini","doi":"10.58982/injogt.v1i1.14","DOIUrl":"https://doi.org/10.58982/injogt.v1i1.14","url":null,"abstract":"Purpose: This research is to know the application of intrinsic motivation and extrinsic motivation to improve the performance of employees of a 4 star hotel and spa in Kuta, Bali, Indonesia. \u0000Research methods: Data obtained through observations, interviews, and questionnaires for 52 employees of the hotel and spa. The sampling technique used is proportional stratified random sampling. The analysis technique used is multiple linear regression. \u0000Findings: Intrinsic motivation (X1) has a positive effect on performance with a beta coefficient value of 0.393 having a positive value and a significance value of 0.003. Extrinsic motivation (X2) has a positive effect on performance with a beta coefficient value of 0.362 having a positive value and a significance value of 0.000. The test results for F arithmetic show the value of F is 54,833 and the significance value is 0,000. \u0000Implication: It is expected that the company is able to carry out their duties properly in improving the performance of their employees, one of which is by motivating the employees.","PeriodicalId":359423,"journal":{"name":"International Journal of Glocal Tourism","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129608002","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}