发布求助
文献互助 智能选刊 最新文献

International Journal of Services and Operations Management最新文献

筛选
英文 中文
An empirical study of the determinants of employee silence among Generation Z Z世代员工沉默影响因素的实证研究
International Journal of Services and Operations Management Pub Date : 2023-01-01 DOI: 10.1504/ijsom.2023.10059884
Cheng Ling Tan, Kwang Wei Charn, Chew Sze Cheah, Afandi Yusof
{"title":"An empirical study of the determinants of employee silence among Generation Z","authors":"Cheng Ling Tan, Kwang Wei Charn, Chew Sze Cheah, Afandi Yusof","doi":"10.1504/ijsom.2023.10059884","DOIUrl":"https://doi.org/10.1504/ijsom.2023.10059884","url":null,"abstract":"","PeriodicalId":35488,"journal":{"name":"International Journal of Services and Operations Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136373239","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Does Employee Happiness Play any Mediating Role in the relationship between Work-life Balance and Turnover Intentions 员工幸福感是否在工作-生活平衡与离职意向之间起中介作用
International Journal of Services and Operations Management Pub Date : 2023-01-01 DOI: 10.1504/ijsom.2023.10059376
Gagandeep Kaur, Rajwinder Kaur
{"title":"Does Employee Happiness Play any Mediating Role in the relationship between Work-life Balance and Turnover Intentions","authors":"Gagandeep Kaur, Rajwinder Kaur","doi":"10.1504/ijsom.2023.10059376","DOIUrl":"https://doi.org/10.1504/ijsom.2023.10059376","url":null,"abstract":"","PeriodicalId":35488,"journal":{"name":"International Journal of Services and Operations Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135701200","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Determinants of service quality in the COVID-19 times: an analysis of online shopping in Brazil COVID-19时代服务质量的决定因素:对巴西网上购物的分析
International Journal of Services and Operations Management Pub Date : 2023-01-01 DOI: 10.1504/ijsom.2023.134800
André Philippi Gonzaga d, e Albuquerque, Fagner José Coutinho d, e Melo, Lucas Ambrósio Bezerra d, e Oliveira, Denise Dumke d, e Medeiros
{"title":"Determinants of service quality in the COVID-19 times: an analysis of online shopping in Brazil","authors":"André Philippi Gonzaga d, e Albuquerque, Fagner José Coutinho d, e Melo, Lucas Ambrósio Bezerra d, e Oliveira, Denise Dumke d, e Medeiros","doi":"10.1504/ijsom.2023.134800","DOIUrl":"https://doi.org/10.1504/ijsom.2023.134800","url":null,"abstract":"","PeriodicalId":35488,"journal":{"name":"International Journal of Services and Operations Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135704083","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Manufacturers' pricing and advertising strategies for complementary and substitute goods 制造商对补充和替代商品的定价和广告策略
International Journal of Services and Operations Management Pub Date : 2023-01-01 DOI: 10.1504/ijsom.2023.134271
Emad Roghaniana, Zahra Namazian
{"title":"Manufacturers' pricing and advertising strategies for complementary and substitute goods","authors":"Emad Roghaniana, Zahra Namazian","doi":"10.1504/ijsom.2023.134271","DOIUrl":"https://doi.org/10.1504/ijsom.2023.134271","url":null,"abstract":"","PeriodicalId":35488,"journal":{"name":"International Journal of Services and Operations Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135008809","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Employee involvement practices in lean manufacturing: a multi-method approach 精益生产中的员工参与实践:一种多方法方法
International Journal of Services and Operations Management Pub Date : 2023-01-01 DOI: 10.1504/ijsom.2023.10054612
G. Ganga, M. Callefi, Moacir Godinho Filho, Nayara Cardoso De Medeiros
{"title":"Employee involvement practices in lean manufacturing: a multi-method approach","authors":"G. Ganga, M. Callefi, Moacir Godinho Filho, Nayara Cardoso De Medeiros","doi":"10.1504/ijsom.2023.10054612","DOIUrl":"https://doi.org/10.1504/ijsom.2023.10054612","url":null,"abstract":"","PeriodicalId":35488,"journal":{"name":"International Journal of Services and Operations Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66761402","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Exploring the Impact of Educational Services Quality on Student Satisfaction 探讨教育服务质量对学生满意度的影响
International Journal of Services and Operations Management Pub Date : 2023-01-01 DOI: 10.1504/ijsom.2023.10058096
Byunghak Leem
{"title":"Exploring the Impact of Educational Services Quality on Student Satisfaction","authors":"Byunghak Leem","doi":"10.1504/ijsom.2023.10058096","DOIUrl":"https://doi.org/10.1504/ijsom.2023.10058096","url":null,"abstract":"","PeriodicalId":35488,"journal":{"name":"International Journal of Services and Operations Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66762149","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
A quality-based customer service system approach 以质量为基础的客户服务体系方法
International Journal of Services and Operations Management Pub Date : 2023-01-01 DOI: 10.1504/ijsom.2023.132856
Nilson Cibério d, E. A. Le�ã, N. o, Fagner José Coutinho d, E. Melo, Raíssa Corrêa d, E. Carvalho, Denise Dumke d, E. Medeiros
{"title":"A quality-based customer service system approach","authors":"Nilson Cibério d, E. A. Le�ã, N. o, Fagner José Coutinho d, E. Melo, Raíssa Corrêa d, E. Carvalho, Denise Dumke d, E. Medeiros","doi":"10.1504/ijsom.2023.132856","DOIUrl":"https://doi.org/10.1504/ijsom.2023.132856","url":null,"abstract":"","PeriodicalId":35488,"journal":{"name":"International Journal of Services and Operations Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66762186","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
TQM Implementation in Indian Airline Industry: A Digraph Approach 印度航空业TQM的实施:有向图法
International Journal of Services and Operations Management Pub Date : 2023-01-01 DOI: 10.1504/ijsom.2023.10058975
Jamal Ahmad Farooqui, WAQAS NIAZI
{"title":"TQM Implementation in Indian Airline Industry: A Digraph Approach","authors":"Jamal Ahmad Farooqui, WAQAS NIAZI","doi":"10.1504/ijsom.2023.10058975","DOIUrl":"https://doi.org/10.1504/ijsom.2023.10058975","url":null,"abstract":"","PeriodicalId":35488,"journal":{"name":"International Journal of Services and Operations Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135357205","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Flexibility in logistics: a literature review 物流中的灵活性:文献综述
International Journal of Services and Operations Management Pub Date : 2023-01-01 DOI: 10.1504/ijsom.2023.133411
Kalyana C. Chejarla, Omkarprasad S. Vaidya, Sushil Kumar
{"title":"Flexibility in logistics: a literature review","authors":"Kalyana C. Chejarla, Omkarprasad S. Vaidya, Sushil Kumar","doi":"10.1504/ijsom.2023.133411","DOIUrl":"https://doi.org/10.1504/ijsom.2023.133411","url":null,"abstract":"","PeriodicalId":35488,"journal":{"name":"International Journal of Services and Operations Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135497455","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Presenting a predictive benchmark model of after-sales service agencies for vehicles based on the data envelopment analysis approach 提出了基于数据包络分析方法的汽车售后服务机构预测基准模型
International Journal of Services and Operations Management Pub Date : 2023-01-01 DOI: 10.1504/ijsom.2023.133409
Sajjad Kheyri, Farhad Hosseinzadeh Lotfi, Seyed Esmaeil Najafi, Bijan Rahmani Parchkolaei
{"title":"Presenting a predictive benchmark model of after-sales service agencies for vehicles based on the data envelopment analysis approach","authors":"Sajjad Kheyri, Farhad Hosseinzadeh Lotfi, Seyed Esmaeil Najafi, Bijan Rahmani Parchkolaei","doi":"10.1504/ijsom.2023.133409","DOIUrl":"https://doi.org/10.1504/ijsom.2023.133409","url":null,"abstract":"Everyone is aware of the importance of benchmarking in all industries. The same is true of the automotive industry. One of the methods of continuous improvement of car after-sales service agencies is benchmarking from successful and efficient examples in the country. Given that evaluation and benchmarking methods are usually retrospective, and also, the rapid changes in environment and customer needs, current methods cannot quickly define corrective actions. In this paper, first, a benchmarking model based on data envelopment analysis is developed for car after-sales service dealers as decision-making units, then considering that the model outputs have a high correlation coefficient, an innovative machine learning model has been used to predict the outputs. Finally, the results of the proposed prediction model are compared with a perceptron neural network algorithm. The results show that the benchmarking and prediction model together with a 7.7% error predicts benchmarks for the end of current period.","PeriodicalId":35488,"journal":{"name":"International Journal of Services and Operations Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135497456","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
首页 上一页 下一页 尾页
0
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整，为了账户安全，请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
现在去查看 取消
×
提示
确定
请完成安全验证×
相关产品
×
本文献相关产品
联系我们：info@booksci.cn Book学术提供免费学术资源搜索服务，方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号：481959085
Book学术官方微信