Journal of Management & Marketing in Healthcare最新文献_第7页

Diffusion of potential health-related e-services: An analysis of Swiss health customer perspectives 潜在健康相关电子服务的扩散:瑞士健康客户观点分析

Journal of Management & Marketing in Healthcare Pub Date : 2010-04-01 DOI: 10.1179/175330310X12665775636580

Louise Muhdi, R. Boutellier

{"title":"Diffusion of potential health-related e-services: An analysis of Swiss health customer perspectives","authors":"Louise Muhdi, R. Boutellier","doi":"10.1179/175330310X12665775636580","DOIUrl":"https://doi.org/10.1179/175330310X12665775636580","url":null,"abstract":"Abstract Health-related e-services can be customised to the needs of different customer groups and as such have the potential to improve delivery efficiency and increase customer satisfaction and loyalty. Based on the diffusion of innovations theory proposed by E. M. Rogers, this paper investigates the attitude of Swiss university students (n = 2,775) regarding health-related e-service trends. The paper also investigates the impact of compatibility attributes on the adoption of health-related e-services, applying a case study research methodology based on an e-survey and cross-tabulation for the data analysis. Results show that health wikis, online health accounts and rating tools for care providers were highly rated by the students. Online forums and online patient communities seem to be increasing in popularity, whereas e-services providing only company/product information were generally rather poorly rated. Furthermore, the study finds that compatibility attributes have a significant positive effect on the adoption of online health accounts and when students adopt one health-related e-service they tend to adopt another. Understanding the perceptions of different customer groups can support the development of more customer-oriented health-related e-services that have a higher potential of being accepted and utilised by customers.","PeriodicalId":354315,"journal":{"name":"Journal of Management & Marketing in Healthcare","volume":"45 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127770607","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 11

Being patient: Communication and its impact on innovation through the eyes of a patient (and former healthcare senior manager) 保持耐心:从患者(和前医疗保健高级管理人员)的角度进行沟通及其对创新的影响

Journal of Management & Marketing in Healthcare Pub Date : 2010-04-01 DOI: 10.1179/175330310X12665775636382

Stephen Prosser

{"title":"Being patient: Communication and its impact on innovation through the eyes of a patient (and former healthcare senior manager)","authors":"Stephen Prosser","doi":"10.1179/175330310X12665775636382","DOIUrl":"https://doi.org/10.1179/175330310X12665775636382","url":null,"abstract":"Introduction When I worked in the UK National Health Service (NHS), one of my colleagues, who had started her career as a trainee hotel manager, used to tell amusing tales about her days in the hotel trade. One of her responsibilities was to check that the chambermaids and cleaners had left each room in a pristine condition. The hotel’s general manager told her there was only one way to inspect that standards were being maintained: you had to lie down on the bed, and in the bath, to have the same view as the guests and to be able to check if there were any embarrassing stains, cobwebs, or unclean spots anywhere. And she went off to lie down in 50 or 60 baths and beds, day after day. The relevance of this anecdote still holds true. Between 1996 and 2006, I was an inpatient in six hospitals in England and Wales and a regular outpatient in two others. I might have been an NHS employee for 20 years, but it was only when I spent time in hospital beds and baths that I was able to gain valuable insight that only patients can obtain. I have seen it all: the good, the bad and the just about acceptable, and this may be the account of a former health service manager and a current academic, but above all it is the account of a patient — a patient who can look at the health service through a relevant diagnostic lens. This opinion piece is the account of a patient who is an ardent supporter of the NHS. What is written is fair and balanced: the dedication and accomplishments of clinicians, managers and other staff are acknowledged — they did, after all, twice save my life. The case study also recognises that, ‘In most cases, it would be wrong to blame individuals. The systems that have been set up create the conditions in which this behaviour is the rational result of the incentives’.1 Opinion paper","PeriodicalId":354315,"journal":{"name":"Journal of Management & Marketing in Healthcare","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114908074","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

The applicability of Hoshin Kanri for strategic planning and deployment in the public sector: A case study from NHS North East Hoshin Kanri在公共部门战略规划和部署中的适用性:来自NHS东北地区的案例研究

Journal of Management & Marketing in Healthcare Pub Date : 2010-04-01 DOI: 10.1179/175330310X12665793931140

Edward Kunonga, P. Whitty, S. Singleton

引用次数: 8

The regulation of herbal medicine 草药的管理

Journal of Management & Marketing in Healthcare Pub Date : 2009-10-01 DOI: 10.1179/mmh.2009.2.4.442

M. Coutiño

引用次数: 1

Precision radiotherapy: A guide to commissioning IMRT and IGRT 精确放疗:IMRT和IGRT的调试指南

Journal of Management & Marketing in Healthcare Pub Date : 2009-10-01 DOI: 10.1179/mmh.2009.2.4.401

K. Sikora, Sarah Hynd, J. Pettingell

引用次数: 3

National perspectives on the future of wireless in healthcare: Finland and the USA 国家对未来无线医疗保健的看法:芬兰和美国

Journal of Management & Marketing in Healthcare Pub Date : 2009-10-01 DOI: 10.1179/mmh.2009.2.4.366

E. Alasaarela, S. DeMello, Ravi Nemana

{"title":"National perspectives on the future of wireless in healthcare: Finland and the USA","authors":"E. Alasaarela, S. DeMello, Ravi Nemana","doi":"10.1179/mmh.2009.2.4.366","DOIUrl":"https://doi.org/10.1179/mmh.2009.2.4.366","url":null,"abstract":"Abstract The USA and Finland have substantially different populations, healthcare systems and wireless cultures. This diversity gives rise to differing expectations regarding the role of wireless technology in healthcare. An international project on the future of wireless healthcare collected expert views on the needs, goals and challenges of wireless technologies and solutions for improving healthcare. This paper presents the results of two surveys and face-to-face interviews with 120 experts in the USA and Finland in order to compare expert points of view in these very different markets. In general, the experts of both countries believe that ICT is not used efficiently in the healthcare industry and that there is a lack of useful mobile solutions for end users. Finnish experts emphasise outpatient and home healthcare needs. The US experts give a stronger emphasis to wireless access to patient records and medical information and wireless patient monitoring, while the Finnish experts emphasise simple alarm/call buttons, sensor belts and wristbands, and comfortable home monitoring. The experts from both countries strongly emphasise the importance of integration and interoperability for the full range of devices as well as robustness and user-friendliness.","PeriodicalId":354315,"journal":{"name":"Journal of Management & Marketing in Healthcare","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127980061","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 8

Cost-sharing in the German healthcare system: Effects of health reforms on efficiency and equity 德国医疗保健系统的成本分担:医疗改革对效率和公平的影响

Journal of Management & Marketing in Healthcare Pub Date : 2009-10-01 DOI: 10.1179/mmh.2009.2.4.410

C. Gericke, Matthias Dehn, M. Wismar, R. Busse

引用次数: 7

Individual budgets and the interface with healthcare 个人预算和医疗保健的接口

Journal of Management & Marketing in Healthcare Pub Date : 2009-10-01 DOI: 10.1179/mmh.2009.2.4.355

J. Glasby

引用次数: 4

Identifying methods to communicate with patients and enhance patient satisfaction to improve return on investment 确定与患者沟通的方法，提高患者满意度，提高投资回报

Journal of Management & Marketing in Healthcare Pub Date : 2009-10-01 DOI: 10.1179/mmh.2009.2.4.427

B. K. Mclaughlin

引用次数: 3

Pharmaceutical promotion, prior authorisation and the use of erectile dysfunction medications in the US Medicaid population 美国医疗补助人群中勃起功能障碍药物的药物推广、事先批准和使用

Journal of Management & Marketing in Healthcare Pub Date : 2009-10-01 DOI: 10.1179/mmh.2009.2.4.384

S. Bae, M. Rosenthal

{"title":"Pharmaceutical promotion, prior authorisation and the use of erectile dysfunction medications in the US Medicaid population","authors":"S. Bae, M. Rosenthal","doi":"10.1179/mmh.2009.2.4.384","DOIUrl":"https://doi.org/10.1179/mmh.2009.2.4.384","url":null,"abstract":"Abstract To decrease the use of oral erectile dysfunction (ED) medications, US Medicaid programmes have implemented prior authorisation (PA) and other cost-containment policies, such as increasing co-payments and restricting monthly dispensing. However, it is unclear how pharmaceutical promotional activities, such as direct-to-consumer advertising (DTCA) and physician detailing, influence the efficacy of these policies. This study sought to estimate the extent to which such policies could reduce the use of ED medication in the face of pharmaceutical promotions. It determined the dates of cost-containment policies in 35 states and the District of Columbia from 2000 through 2005, and used the generalised estimating equation to estimate the impact of pharmaceutical promotions and cost-containment policies on ED medication use. Higher spending on DTCA was associated with increased ED medication utilisation, but the impact of DTCA was less significant when PA policy was in place. The interaction between spending on detailing and PA was however significant, suggesting that higher spending on detailing significantly increases total ED medication utilisation when PA is implemented. PA and dispensing limit policies are associated with a reduction in ED medication utilisation in the Medicaid population in the presence of pharmaceutical promotions, but PA policies are less effective when the medication is heavily promoted to physicians. Policy makers should consider that cost-containment policies may be differentially sensitive to manufacturers' promotional strategies.","PeriodicalId":354315,"journal":{"name":"Journal of Management & Marketing in Healthcare","volume":"52 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128740861","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0