Proceedings of the 38th ACM International Conference on Design of Communication最新文献

{"title":"Creating a Framework for Home Ownership Documentation: Style Guides as Technology and Design","authors":"Michelle Sidler, Susan A. Youngblood, Natalie Butts-Ball","doi":"10.1145/3380851.3416746","DOIUrl":"https://doi.org/10.1145/3380851.3416746","url":null,"abstract":"This study of Rural Studio's style guide uses artifacts and interview findings to examine the role of the style guide in an organization that promotes home ownership to mitigate rural poverty. To address these challenges, the team is developing a suite of communication products. As we conducted the study, we came to understand the style guide as a technology, a dynamic element of the genre ecology that is shaped by and in turn shapes the narratives about both individuals and the problem as a whole.","PeriodicalId":353082,"journal":{"name":"Proceedings of the 38th ACM International Conference on Design of Communication","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127446807","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Pedagogy of User Experience: Methods, Tools, and Approaches","authors":"E. Rose, H. N. Turner","doi":"10.1145/3380851.3416787","DOIUrl":"https://doi.org/10.1145/3380851.3416787","url":null,"abstract":"Teaching user experience (UX) is complex and challenging. UX is interdisciplinary and claimed by a variety of fields, Technical and Professional Communication being one. While many UX positions include skills and responsibilities that align with skills traditionally taught in technical communicator programs, not all programs have broadened to include an explicit focus on UX. This workshop brings together academics and practitioners interested in sharing and expanding their understanding of teaching UX. By focusing on teaching challenges and sharing methods, tools, and approaches, the goals of this workshop are to create connections and community to sustain ongoing collaboration to improve UX pedagogy and provide participants with resources and examples they can implement in their courses and programs.","PeriodicalId":353082,"journal":{"name":"Proceedings of the 38th ACM International Conference on Design of Communication","volume":"95 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114583224","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Advising the Buffalo Police Advisory Board: Toward a More Usable Technology","authors":"Nicole Lowman","doi":"10.1145/3380851.3418621","DOIUrl":"https://doi.org/10.1145/3380851.3418621","url":null,"abstract":"My research in the Community-based User Experience Lab at the University at Buffalo takes a critical research approach to understanding how residents interact with and experience the Buffalo Police Advisory Board. This poster assesses whether the BPAB is user-centered and usable according to its publicized purpose: to create a space for community members’ voices to be heard and to then advocate their concerns.","PeriodicalId":353082,"journal":{"name":"Proceedings of the 38th ACM International Conference on Design of Communication","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127908819","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Writing for Human and Machine Translation: Best Practices for Technical Writers","authors":"Ashley R. Hardin, Junko Ito, Aiko Sasaki","doi":"10.1145/3380851.3416741","DOIUrl":"https://doi.org/10.1145/3380851.3416741","url":null,"abstract":"The Red Hat Localization Services team translates technical product documentation from English to other languages required for Red Hat customers. Translators from Localization Services collaborate with Red Hat technical writers to clarify statements in the documentation and answer technical questions related to the documentation as they translate content. This industry insight report examines the team's translation workflow and explores how the machine translation technology used by the Localization Services team impacts the translation progress, for better and for worse. We take a closer look at how this intersection of technology and design both limits and enhances the documentation design and translation processes. This report also examines the role of the technical writer in the translation process, how the writer's documentation design decisions impact the machine translation process, and how the writer should be influenced by the translation process as a whole. This report discusses several methods that can be used by technical writers to write clear and concise content for both human and machine translation. Taking a proactive approach to writing for a global audience makes the translations process more efficient and increases content quality.","PeriodicalId":353082,"journal":{"name":"Proceedings of the 38th ACM International Conference on Design of Communication","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130191929","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"“Eating Right” and User Experience with an Employee Wellness Program","authors":"D. Stambler","doi":"10.1145/3380851.3418622","DOIUrl":"https://doi.org/10.1145/3380851.3418622","url":null,"abstract":"This project investigates how employees experience eating-related health communications and technologies in an Employee Wellness Program (EWP) at a large midwestern university. This poster presents preliminary results from a UX-informed survey of employees in order to argue that users are predominantly dissatisfied with EWP diet-related programming, and that the EWP would be well served by implementing a more user-engaged design process in order to better meet the wants and needs of its users.","PeriodicalId":353082,"journal":{"name":"Proceedings of the 38th ACM International Conference on Design of Communication","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114818477","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Instructor Roles in Higher Education During the COVID-19 Pandemic","authors":"Kenyan Burnham, Adam Narine, Christopher J. Trotter","doi":"10.1145/3380851.3418618","DOIUrl":"https://doi.org/10.1145/3380851.3418618","url":null,"abstract":"This study details research currently underway exploring the perceived roles that higher education instructors embody during the COVID-19 pandemic. Of interest to this study-up research, are the ways that instructors evaluate themselves as they pivot from previous modalities into emergency remote instruction and how their response provides insights into emergency continuity strategies. Through teleconferenced interviews, perspectives are transcribed, qualitatively coded through two coding cycles, culminating in an inductively derived insights that provide guidance to instructors and institutions.","PeriodicalId":353082,"journal":{"name":"Proceedings of the 38th ACM International Conference on Design of Communication","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123637388","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Enduring Designs, Transient Designers: A Comparison of the Workspaces and Materials of Professionals and Novices","authors":"Eric J. York, Johndan Johnson-Eilola","doi":"10.1145/3380851.3416783","DOIUrl":"https://doi.org/10.1145/3380851.3416783","url":null,"abstract":"This article reports results of a comparative analysis of expert and novice designers’ collaborative practice, focusing on differences in their workspaces and work materials. We conceptualize workspaces and materials as boundary objects and use the dimensions of infrastructure taxonomized by Star and Ruhleder (1996) as a framework for our analysis. As a result of the differences we observed, we suggest pedagogical implementations that may help novice designers learn to collaborate as experts do, and we identify further avenues for research and study.","PeriodicalId":353082,"journal":{"name":"Proceedings of the 38th ACM International Conference on Design of Communication","volume":"84 2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132019207","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Teaching Design through Micro-Assignments: Experience-Based Cases Towards Training Future Design Professionals","authors":"Derek G. Ross, Daniel J. Card, Goeff Gimse","doi":"10.1145/3380851.3416745","DOIUrl":"https://doi.org/10.1145/3380851.3416745","url":null,"abstract":"This paper considers three brief experience reports on teaching design in both academia and industry with an eye towards training future design professionals. We focus on production-based micro-assignments: small, low-stakes pieces of work that serve broader goals and encourage adaptive thinking, arguing that low-stakes projects assigned either in the classroom or in the workplace for training help future designers better prepare themselves for complex, multimodal workplaces and careers. The microprojects we consider here include examples from a Document Design classroom, teaching structured authoring in DITA, and the value of microtrainings in the workplace.","PeriodicalId":353082,"journal":{"name":"Proceedings of the 38th ACM International Conference on Design of Communication","volume":"51 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115979504","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"#PoppyNightmare: A Content Analysis of Instagram “Call-Out” and “Influencer” Posts at California's Walker Canyon Poppy Fields: Extended Abstract","authors":"Sara Raffel","doi":"10.1145/3380851.3416753","DOIUrl":"https://doi.org/10.1145/3380851.3416753","url":null,"abstract":"This poster presentation will share initial results of a content analysis performed on Instagram posts about the Walker Canyon Poppy Fields, contrasting the messages and tropes shared by influencers with the posts of environmental advocates. The analysis itself examines the “top posts” in the #poppynightmare Instagram hashtag, and focuses on how the individuals in the social network employ images and text.","PeriodicalId":353082,"journal":{"name":"Proceedings of the 38th ACM International Conference on Design of Communication","volume":"122 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132203363","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"SciOPS: Designing and Developing a Scientific Opinion Aggregator","authors":"A. Mara, Lesley Michalegko","doi":"10.1145/3380851.3416777","DOIUrl":"https://doi.org/10.1145/3380851.3416777","url":null,"abstract":"This research report will detail how a multi-research university collaborative team, led by the Center for Science Technology and Environmental Policy Studies at Arizona State University (CSTEPS), researched and tested a pilot interface to query science, technology, and innovation experts, and to broadcast this information in a rapidly deployed, interactive, and publicly-accessible way. This interface pilot, called SciOPS, houses a survey tool that queries science, technology, and innovation (STI) experts about issues of contemporary import. SciOPS then parses and distributes the results to the public in order to generate a more informed public discourse about what science, technology, and innovation experts think about pressing current issues in an interesting and statistically-valid way. To date, there isn't a widely-known forum for science, technology, and innovation (STI) professionals to aggregate and broadcast their opinions on a wide range of contemporary issues. Journals and traditional academic scientific outlets are slowly distributed, poorly translated for non-experts, and are only loosely linked to policy or other non-research-specific matter. More popular and widely-available science, technology, and innovation outlets, like Science, are more prone to depict science as a two-sided conversation, with a single representative expert on the one side, and any variation of interlocutor on the other. This popular depiction of the conversation presents distorting zero-sum formulations, and gives a false sense of expert unanimity and certainty. SciOPS was designed, piloted, and tested to see if involving a large team of scientists, technologists, and innovators in contemporary discussions about a range of topics could change the trajectory of how science information is generated and consumed. By designing an interface that emphasizes transparency around survey methods and process, the team aimed to disrupt mainstream genres of scientific public discourse—in particular the cloistered conversations of scientists to one another in specialized familiolects, and the two-sided conversation that pits experts vs. any range of opposed views—and instead creates a space for more nuanced representation of expert consensus or dissensus, the team aimed to present expertise as an evolving, living discourse. This research report will detail how multiple partners–a lab, a university research center, and a design firm–all coordinated work to manifest this scientific discourse in an understandable way.","PeriodicalId":353082,"journal":{"name":"Proceedings of the 38th ACM International Conference on Design of Communication","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133727000","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}