Vilakshan XIMB Journal of Management最新文献

{"title":"An assessment of customers’ satisfaction for emerging technologies in passenger cars using Kano model","authors":"Anu Kohli, Ram Singh","doi":"10.1108/xjm-08-2020-0103","DOIUrl":"https://doi.org/10.1108/xjm-08-2020-0103","url":null,"abstract":"\u0000Purpose\u0000Automobile industry has been the backbone of manufacturing sector in any country. During the past decade, passenger car industry has emerged as the one of the growing sectors in the Indian economy. Technological features in the passenger cars industry has been evolving in the global market, and customers have been the most important stakeholders to judge the requirement of these features. Therefore, the purpose of this paper is to analyze the customers’ need for these emerging technologies using Kano model of customer satisfaction.\u0000\u0000\u0000Design/methodology/approach\u0000This paper has used the Kano model to assess the customer satisfaction for Indian passenger car companies. Overall, 250 customers of passenger cars from Northern India have been surveyed using well-structured questionnaire designed as per the Kano model. On the basis of responses, this study has categorized the technological attributes of passenger cars as attractive, must be, one-dimensional and indifferent.\u0000\u0000\u0000Findings\u0000“Auto Gear Shift” system has emerged as a must be attribute. “Premium surround system” has been categorized under one-dimensional attribute. “Communication between vehicles,” “integration with smart phone,” “connecting applications,” “dual-stage airbags,” “in-dash navigation system,” “rearview camera,” “heated and cooled seats,” “built-in fourth generation long term evolution,” “Wi-Fi system” and “automated window cleaning system” have emerged as attractive features. The customers have been indifferent about “gesture control,” “reality display on car wind screen” and “run-on-flat tyre.” In contradiction to the popular belief, this study has found that customers have shown Indifferent attitude toward “hydrogen fuel-operated cars” and “battery cars.”\u0000\u0000\u0000Research limitations/implications\u0000This present study gives insight about the acceptability of various emerging technological features in Indian car market. This study has fulfilled the existing dearth in assessing the customers’ insight about the implementation of these emerging technologies in Indian cars. This paper will be helpful to the manufacturers to inculcate the voice of the customers in designing the new technologies for the passenger cars.\u0000\u0000\u0000Originality/value\u0000Previous studies across the globe have applied Kano model for assessing customers’ satisfaction in various industries, but according to the authors’ knowledge, hardly any study was conducted in context of technological attributes for Indian passenger car companies.\u0000","PeriodicalId":34603,"journal":{"name":"Vilakshan XIMB Journal of Management","volume":"34 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-12-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88475383","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Relational exploration of the effect of work-related scheme on job satisfaction","authors":"Sushmita Singh, S. K. Singh, S. B. Srivastava","doi":"10.1108/xjm-07-2020-0019","DOIUrl":"https://doi.org/10.1108/xjm-07-2020-0019","url":null,"abstract":"\u0000Purpose\u0000This study is an effort to explore a relationship between benefits of schemes (BoS) on the job satisfaction among handloom weavers. The weavers who are engaged in this work however face lot of challenges in terms of remuneration and working conditions. The government has been immense with various schemes that cater to the work-related problems. This paper aims to understand whether work-related support can be a predictor for job satisfaction in this context.\u0000\u0000\u0000Design/methodology/approach\u0000A cross-sectional survey design was used where 335 handloom weavers randomly participated in the study. Questionnaire was administered and scale was developed and validated for the measurement of BoS by using exploratory factor analysis and confirmatory factor analysis. The effect of the benefits on the job satisfaction was investigated by using structural equation modelling on AMOS 21 platform.\u0000\u0000\u0000Findings\u0000The outcome suggested that the BoS significantly affects the job satisfaction and a possible predictor. This which was indicated by the value of r^2, i.e.0.38 at significance level p < 0.001.\u0000\u0000\u0000Research limitations/implications\u0000The study suggests a method for analyzing the schemes/policies in the light of the benefits that schemes intend to deliver. This would help in making suitable modifications in the schemes order to have wider outreach and large-scale inclusion of the beneficiaries.\u0000\u0000\u0000Practical implications\u0000The study can be useful for the policymakers to further strengthen the features of the schemes. They might work in direction of inclusion of more handloom weavers in the framework of the schemes.\u0000\u0000\u0000Originality/value\u0000The effects of the work-related policies on job satisfaction is still in nascent stage, so this work is all about exploration in that area.\u0000","PeriodicalId":34603,"journal":{"name":"Vilakshan XIMB Journal of Management","volume":"92 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-12-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84089001","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Accounting: the teaching, the practice and what is missing","authors":"Shanmugavel Rajeevan","doi":"10.1108/xjm-06-2020-0001","DOIUrl":"https://doi.org/10.1108/xjm-06-2020-0001","url":null,"abstract":"\u0000Purpose\u0000This paper aims to identify the knowledge and practice gap in accounting education and propose an alternative teaching method to align accounting education to meet the needs of the practical world.\u0000\u0000\u0000Design/methodology/approach\u0000A total of 500 questionnaires were circulated among four stakeholders (academics, accounting students, accountants in business and accountants in practice) and received an overall usable response rate of 27%.\u0000\u0000\u0000Findings\u0000It was found that to reflect the current accounting practices, accounting students should be exposed to accounting specific experiential learning and industry specific training at an early stage of their academic education. Universities and professional institutes can work together to develop a curriculum to create an elite league of accounting professionals.\u0000\u0000\u0000Practical implications\u0000The insights of this study would provide guidance to educators on how to develop an advance experiential learning structure for students that reflects the current accounting practices and technologies involved.\u0000\u0000\u0000Originality/value\u0000This study contributes to the existing literature by means of providing an alternative teaching method for undergraduate accounting degree program.\u0000","PeriodicalId":34603,"journal":{"name":"Vilakshan XIMB Journal of Management","volume":"64 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-12-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84376377","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Financial performance analysis of GIC Re","authors":"T. Mukherjee, P. Gorai, S. Sen","doi":"10.1108/xjm-08-2020-0071","DOIUrl":"https://doi.org/10.1108/xjm-08-2020-0071","url":null,"abstract":"\u0000Purpose\u0000This study aims to analyse the following: first, the financial performance of General Insurance Re (GIC Re) using performance ratios (PRs); second, the uniformity of different financial performance indicators of GIC Re; third, the internal growth capacity of GIC Re; and finally, the likelihood of GIC Re going into financial distress.\u0000\u0000\u0000Design/methodology/approach\u0000As a sample, GIC Re, the lion shareholder in Indian Reinsurance Industry has been considered in the present study. All the necessary data have been extracted from the secondary sources over a time period of 16 years. The financial performance of GIC Re is assessed using five standard ratios, and the uniformity of different financial performance indicators of GIC Re has been examined using Kendall’s Coefficient of Concordance (W). To assess the internal growth capacity of GIC Re internal growth rate has been used, and the likelihood of GIC Re going into financial distress is analysed using multivariate discriminant approach, namely, modified Altman’s Z-score model and logit analysis technique, namely, Ohlson’s O-score model.\u0000\u0000\u0000Findings\u0000The results exhibit that financial performance of GIC Re is somewhat satisfactory over a few considerable areas. However, no notable degree of uniformity has been observed amongst the varied financial performance indicators, namely, performance ratio, expense ratio, return on assets, risk retention ratio and combined ratio of GIC Re. The results also reveal GIC Re is lacking ability of growing internally. Moreover, there remains a significant possibility of GIC Re going into financial distress in the near future and so.\u0000\u0000\u0000Originality/value\u0000This study is one of the first empirical research studies in India that examines the financial performance of GIC Re from different perspectives.\u0000","PeriodicalId":34603,"journal":{"name":"Vilakshan XIMB Journal of Management","volume":"42 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-12-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88939115","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Health insurance sector in India: an analysis of its performance","authors":"Madan Mohan Dutta","doi":"10.1108/xjm-07-2020-0021","DOIUrl":"https://doi.org/10.1108/xjm-07-2020-0021","url":null,"abstract":"\u0000Purpose\u0000Health insurance is one of the major contributors of growth of general insurance industry in India. It alone accounts for around 29% of total general insurance premium income earned in India. The growth of this sector is important from the perspective of overall growth of general insurance Industry. At the same time, problems in this sector are also many which are affecting its performance.\u0000\u0000\u0000Design/methodology/approach\u0000The paper provides an understanding on performance of health insurance sector in India. This study attempts to find out how much claims and commission and management expenses it has to incur to earn certain amount of premium. Methodology used for the study is regression analysis to establish relationship between dependent variable (Profit/Loss) and independent variable (Health Insurance Premium earned).\u0000\u0000\u0000Findings\u0000Findings of the study indicate that there is significant relationship between earned premium and underwriting loss. There has been increase of premium earnings which instead of increasing profit for the sector in fact has increased underwriting loss over the years. The earnings of the sector is growing at compounded annual growth rate of 27% still it is unable to earn underwriting profit.\u0000\u0000\u0000Originality/value\u0000This study is self-driven based on secondary data obtained from insurance regulatory and development authority site.\u0000","PeriodicalId":34603,"journal":{"name":"Vilakshan XIMB Journal of Management","volume":"32 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-12-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84707065","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Leadership at Godrej: a treasured heirloom transformed into a valuable brand","authors":"Lopamudra Pattanayak, L. K. Jena, K. Sahoo","doi":"10.1108/xjm-06-2020-0013","DOIUrl":"https://doi.org/10.1108/xjm-06-2020-0013","url":null,"abstract":"\u0000Purpose\u0000The purpose of this study is to bring out the success of the Godrej Group, focusing on their leadership styles and discussing how authentic and ethical leadership leads to value-based leadership (VBL), which has its eminence in the post-COVID-19 world.\u0000\u0000\u0000Design/methodology/approach\u0000The case study has been designed based on secondary published sources and few informal interactions with the leaders associated with the Godrej Group.\u0000\u0000\u0000Findings\u0000It was found that VBL is derived from authentic and ethical leadership and Adi Godrej, Chairman of Godrej Group, managed to sail through all these years successfully by adopting the authentic, ethical and VBL style, thereby transforming the family business into a global business and a valuable brand.\u0000\u0000\u0000Originality/value\u0000The case study is based on secondary published sources and informal interactions with the Godrejites. The different elements and eminence of authentic, ethical and VBL styles are explored. These values will play a significant role in the post-COVID-19 world. Value-based leader inculcates a clear, honest, empathetic and simple approach to employer–employee communication as the COVID-19 situation evolves. This case will therefore be of value to anyone using or considering a value-based approach to developing a successful leadership culture. These include Masters of Business Administration students, entrepreneurs, professional practitioners, etc.\u0000","PeriodicalId":34603,"journal":{"name":"Vilakshan XIMB Journal of Management","volume":"4 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82492046","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Perceived eWallet security: impact of COVID-19 pandemic","authors":"Swapnil Undale, A. Kulkarni, Harshali Patil","doi":"10.1108/xjm-07-2020-0022","DOIUrl":"https://doi.org/10.1108/xjm-07-2020-0022","url":null,"abstract":"\u0000Purpose\u0000Coronavirus (COVID-19) pandemic forced nationwide lockdown in India. During the period of lockdown usage of eWallet increased by 44%. With the increased usage of digital transactions, cyber-crime attacks also increased as much as by 86%. The socio-economic environment and the peoples’ mindset in the country yet not ready for this kind of rise in digital transactions. The purpose of this study is to capture “security concern” and “comfortability” in regard to using eWallet during the COVID-19 pandemic situation. The study further investigated the influence of demographics such as gender and income on “security concern” and “comfortability” in using eWallet.\u0000\u0000\u0000Design/methodology/approach\u0000This was an empirical study. The respondents were selected using a purposive sampling method. Only those people who had been using eWallet were included in the survey. The questionnaire was circulated to 100 respondents who agreed to participate in the survey. After scrutiny total of 43 questionnaires were found to be completely filled in all aspects, and thus used for analysis. This study used an innovative multi-method approach for analysis. The hypotheses were tested using two methods: the conventional p-value method and the robust BCa bootstrap method. The effect size was also reported.\u0000\u0000\u0000Findings\u0000The findings suggest that female users are more concerned about eWallet security than male users. This study showed that people from the middle-income group are more concerned about the security of digital payments than the people from the lower-income group.\u0000\u0000\u0000Research limitations/implications\u0000This study covered the influence of two demographic variables “gender” and “income” on security and comfort in using eWallets. Other demographic variables such as age, education, occupation and area of residence (rural or urban) need to be investigated with the inclusion of rural populations. From the findings of this study, this paper argues that the middle-income group in India is more risk intolerant than the lower-income group while higher and lower-income groups are indifferent. A separate detailed study is recommended for additional support. This study used an innovative multi-method approach of analysis and use of bootstrapping. This may encourage other researchers to adopt such approaches.\u0000\u0000\u0000Practical implications\u0000This study showed that irrespective of the forceful adoption; security concerns are prevailing and on the rise. This is an alarm to developers and service providers that, although the use of eWallets increased exponentially during this COVID-19 pandemic, it is a forceful adoption and not willful. They should not get deceived by rise in eWallet users and must endeavor to improve the security of eWallets otherwise, there may be a sharp decline in eWallet users once the COVID-19 pandemic is over.\u0000\u0000\u0000Originality/value\u0000This study attempted to capture the comfortability and security concerns of eWallet users during the COVID-19 pandemic. This study used an i","PeriodicalId":34603,"journal":{"name":"Vilakshan XIMB Journal of Management","volume":"15 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-11-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80092047","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Social and financial performance of MFIs: complementary or compromise?","authors":"Nitin Navin, P. Sinha","doi":"10.1108/xjm-08-2020-0075","DOIUrl":"https://doi.org/10.1108/xjm-08-2020-0075","url":null,"abstract":"\u0000Purpose\u0000With the ongoing transformation of the microfinance sector, questions have been raised on the ability of microfinance institutions (MFIs) to perform financially well without compromising with their social objectives. The current study attempts to analyse the social and financial performance of Indian MFIs with an objective to find the kind of relationship between these two objectives.\u0000\u0000\u0000Design/methodology/approach\u0000The dynamic framework of simultaneous equations model is used to find the nature of the relationship which exists between social and financial performance of Indian MFIs.\u0000\u0000\u0000Findings\u0000The study finds that depth of outreach enables MFIs to achieve financial sustainability. On the other hand, financially strong MFI lend more as reflected by an increase in their average loan size.\u0000\u0000\u0000Research limitations/implications\u0000Many MFIs still receive subsidies to support their operations. Ideally, adjustments should be made to remove the effect of such subsidies on their cost. However, due to non-availability of data, the study fails to make any adjustment for the subsidies.\u0000\u0000\u0000Practical implications\u0000The presence of a complementary relationship between social and financial performance in the Indian microfinance sector is quite encouraging for the policymakers during the current time when the sector is becoming less dependent on subsidies. However, the recent upsurge in the average loan size requires attention.\u0000\u0000\u0000Social implications\u0000The findings suggest that MFIs can achieve financial sustainability while targeting poor clients. This indicates that MFIs can perform socially good along with their financial performance.\u0000\u0000\u0000Originality/value\u0000Such study is vital when the Indian microfinance sector is moving away from subsidies to become self-reliant and commercialised. Few studies have focused on this aspect of Indian microfinance sector.\u0000","PeriodicalId":34603,"journal":{"name":"Vilakshan XIMB Journal of Management","volume":"38 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-11-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84836554","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"An emerging market perspective of what makes professional service firms successful","authors":"Felix Nana Abaka Sackey, L. Caesar","doi":"10.1108/xjm-08-2020-0059","DOIUrl":"https://doi.org/10.1108/xjm-08-2020-0059","url":null,"abstract":"\u0000Purpose\u0000Despite the criticality of strategic partnerships to the survival and success of professional service firms (PSF) in emerging markets, there is a dearth of research on the subject matter. Specifically, not much is known concerning the dynamics of partnerships among small and medium-sized enterprises (SMEs) in the professional services sector of the economy. This paper aims to explore the dynamics of the impact of constructs such as attributes of partnership, communication behaviour and collaborative conflict resolution on partnership success.\u0000\u0000\u0000Design/methodology/approach\u0000A quantitative survey sent to 300 small and medium-sized PSFs achieved a 79% response rate. The data is then analysed using bivariate and multi-variate techniques.\u0000\u0000\u0000Findings\u0000The results revealed a positive relationship between two of the three constituents of attributes of the partnership (i.e. commitment and coordination) and the success of partnerships. Commitment and coordination emerged as the significant attributes of partners that affect the success of the partnership. Contrary to previous studies, trust and information sharing did not have a positive impact on partnership success.\u0000\u0000\u0000Practical implications\u0000PSFs in emerging markets need concerted efforts to maintain competitive and sustainable partnerships. To make any significant impact, they must develop contemporary skills in collaborative conflict management.\u0000\u0000\u0000Originality/value\u0000This paper highlights the need for PSFs and SMEs in other service sectors of emerging markets to harness partnerships as a valuable tool to overcome the policy shortcomings of current regulatory frameworks within their respective markets.\u0000","PeriodicalId":34603,"journal":{"name":"Vilakshan XIMB Journal of Management","volume":"6 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-11-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89451373","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Teaching young adult learners is an intelligent orchestration of science and arts","authors":"Rima Namhata, Vinit Ghosh","doi":"10.1108/xjm-07-2020-0053","DOIUrl":"https://doi.org/10.1108/xjm-07-2020-0053","url":null,"abstract":"\u0000Purpose\u0000This paper aims to propose a classroom teaching orchestration technique, analogically drawing a reference from the movie, Prestige (2006). The generation of post-millennials has shorter attention span and motivation and prefers a learner-centric teaching style. This paper attempts to mitigate such challenges by bringing an analogy with a magic trick along with proposing a “divergent-convergent diamond structure” to anchor and synthesise teaching deliverables for the learners.\u0000\u0000\u0000Design/methodology/approach\u0000This is a practitioner’s study where practical experiences of the authors have led to the conceptualisation of the central theme discussed.\u0000\u0000\u0000Findings\u0000From a practitioner’s opinion and interpretation, the proposed “divergent-convergent diamond structure” has the potential to make postgraduate classes more engaging. The proposed structure may suggestively promote self-efficacy, trigger curious minds, bring relevance, indulge participatory learning and consolidate the concepts.\u0000","PeriodicalId":34603,"journal":{"name":"Vilakshan XIMB Journal of Management","volume":"288 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-10-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79402025","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}