{"title":"Experiences of Instant Messaging in Global Software Development Projects: A Multiple Case Study","authors":"Tuomas Niinimäki, C. Lassenius","doi":"10.1109/ICGSE.2008.27","DOIUrl":"https://doi.org/10.1109/ICGSE.2008.27","url":null,"abstract":"Instant messaging (IM) has become a significant tool for communication in global software development (GSD) projects. In this paper, we describe experiences of IM use based on 39 semi-structured interviews of participants in six GSD projects. Our results indicate that in successful projects, IM use was more wide-spread and systematical. IM status information was used to assess availability, even though the information was not always up-to-date. IM was used to facilitate multitasking and communication with multiple people simultaneously, and as a side channel in meetings. Many considered the communication initiation barrier lower for IM than for other synchronous communication media, such as the telephone. Saving the transcripts from significant discussions and decisions made during IM sessions was considered important, and failure to do so systematically was a major driving force to use other media, such as email, instead of instant messaging.","PeriodicalId":340054,"journal":{"name":"2008 IEEE International Conference on Global Software Engineering","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-08-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114697924","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Beyond Cost Reduction: Using Collaboration to Increase Innovation in Global Software Development Projects","authors":"T. Forbath, P. Brooks, A. Dass","doi":"10.1109/ICGSE.2008.32","DOIUrl":"https://doi.org/10.1109/ICGSE.2008.32","url":null,"abstract":"Most firms engage in outsourcing of software development to lower costs. Several years ago we began working with firms that were using global partners to increase innovation in product development. These firms were able to deliver product capabilities beyond those that could be generated inside their own organization. They were not just outsourcing to reduce costs; instead they were leveraging their global partners to increase the value of their products for their customers. This paper provides an overview of the results from our six-month study. The goal was to understand the successful practices used to achieve innovation in new product development projects between leading technology firms and their global software development partners.","PeriodicalId":340054,"journal":{"name":"2008 IEEE International Conference on Global Software Engineering","volume":"124 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-08-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131494652","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}