{"title":"Working toward Empowering a Community: How Immigrant-Focused Nonprofit Organizations Use Twitter during Political Conflicts","authors":"Hanlin Li, Lynn S. Dombrowski, Erin L. Brady","doi":"10.1145/3148330.3148336","DOIUrl":"https://doi.org/10.1145/3148330.3148336","url":null,"abstract":"In the digital age, social media has become a popular venue for nonprofit organizations to advocate for causes and promote social change. The 2016 United States Presidential Election occurred amidst divisive public opinions and political uncertainties for immigrants and immigration policies were a frequently-contested debate focus. Thus, this election provided an opportunity to examine nonprofit organizations' social media usage during political conflicts. We analyzed social media posts by immigrant-focused nonprofit organizations and conducted interviews probing into how they managed their online presence and social relations. This study finds that these nonprofit organizations adopted three key strategies to support their target community: 1) disseminating content about immigration-related issues and policies; 2) calling for participation in collective endeavors to influence the political climate; 3) engaging in conversations with outside stakeholders including political actors, media, and other organizations. We use empowerment theory, which has been used widely to study marginalized populations, as a theoretical lens to discuss how NPOs' social media usage on Twitter reflects their endeavors to bring information and calls to action to immigrant communities. We, then, present design opportunities to amplify the advantages of social media to help nonprofit organizations better serve their communities in times of political upheavals.","PeriodicalId":334195,"journal":{"name":"Proceedings of the 2018 ACM International Conference on Supporting Group Work","volume":"117 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-01-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117270579","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Crisis Informatics for Everyday Analysts: A Design Fiction Approach to Social Media Best Practices","authors":"Dharma Dailey, R. Soden, Nicolas Lalone","doi":"10.1145/3148330.3149404","DOIUrl":"https://doi.org/10.1145/3148330.3149404","url":null,"abstract":"The importance of social media usage during crisis has been well established in academic and practitioner communities. Yet, the promise of rendering insights from social media for responders in a consistent and reliable manner remains a challenge and accepted standards of practice have yet to emerge. Inspired by a May 2017 workshop consisting of 15 Crisis Informatics practitioners from 3 continents, we imagine a training curriculum aimed at developing the necessary skills to harness social media data during a crisis. We call the recipients of that training Crisis Informatics Research Technicians (CIRT). We offer this design fiction to stimulate a conversation among Crisis Informatics scholars, Human-Computer Interaction scholars, crisis response professionals, and the public on best practices, tools, limitations, and ethics of using social media to improve crisis response.","PeriodicalId":334195,"journal":{"name":"Proceedings of the 2018 ACM International Conference on Supporting Group Work","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-01-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114662765","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Session details: Poster Session","authors":"P. Wisniewski","doi":"10.1145/3256045","DOIUrl":"https://doi.org/10.1145/3256045","url":null,"abstract":"","PeriodicalId":334195,"journal":{"name":"Proceedings of the 2018 ACM International Conference on Supporting Group Work","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-01-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127210244","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Session details: Paper Session: Peer Production and Co-Creation","authors":"B. McInnis","doi":"10.1145/3256043","DOIUrl":"https://doi.org/10.1145/3256043","url":null,"abstract":"","PeriodicalId":334195,"journal":{"name":"Proceedings of the 2018 ACM International Conference on Supporting Group Work","volume":"38 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-01-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122437768","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Towards Professionalization in an Online Community of Emerging Occupation: Discourses among UX Practitioners","authors":"Yubo Kou, Colin M. Gray","doi":"10.1145/3148330.3148352","DOIUrl":"https://doi.org/10.1145/3148330.3148352","url":null,"abstract":"The occupational landscape of the digital economy is rapidly changing, resulting in the emergence of multidisciplinary occupations. Emerging occupations such as user experience (UX) design are in high demand, but these occupations lack clear boundaries and have yet to develop into a profession with a specified, coherent body of knowledge. While traditional occupations such as medicine and law successfully claimed their professional jurisdiction and high social power and status long before the Internet, how do these emerging occupations work towards professionalization, particularly as they are increasingly supported by and through online communities? In this paper, we investigate an online UX community to understand how UX practitioners specify their occupational knowledge and professional boundaries. Using this case as an example and provocation, we discuss how online communities support the emergence of new occupations and may play an indispensable role in modern day patterns of professionalization.","PeriodicalId":334195,"journal":{"name":"Proceedings of the 2018 ACM International Conference on Supporting Group Work","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-01-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134329626","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Designing Social Interaction Support System with Shyness in Mind","authors":"Takeshi Nishida","doi":"10.1145/3148330.3154517","DOIUrl":"https://doi.org/10.1145/3148330.3154517","url":null,"abstract":"Shyness have been noted as a problem of the minority, which should be overcome on one's own. However, surveys have shown that nearly half of the society are introverts even in cultures believed to be extroversive. We can see the possibility of more contribution from the introverts if the social space is properly designed. As an initial exploration to this design space, we report here a field study where we held a conference banquet with a seating arrangement system developed with introversive participants in mind.","PeriodicalId":334195,"journal":{"name":"Proceedings of the 2018 ACM International Conference on Supporting Group Work","volume":"105 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-01-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116211854","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
D. Wurhofer, Thomas Meneweger, Verena Fuchsberger, M. Tscheligi
{"title":"Reflections on Operators' and Maintenance Engineers' Experiences of Smart Factories","authors":"D. Wurhofer, Thomas Meneweger, Verena Fuchsberger, M. Tscheligi","doi":"10.1145/3148330.3148349","DOIUrl":"https://doi.org/10.1145/3148330.3148349","url":null,"abstract":"In production environments, the number of distributed, networked, and automated systems has grown rapidly and is expected to continue to grow in the future. This affects humans' work fundamentally, in terms of their tasks and routines. Increasing automation and digitalization leads to a substantial change of human-machine interactions on the shop floor, raising the question about humans' role in highly automated environments. In this paper, we shed light on how work in increasingly automated and digitalized factories is experienced, drawing on interviews with operators and maintenance engineers from three different industrial contexts. By reflecting on actual and anticipated developments in smart production environments, we point out how workers will experience those contexts. We finally discuss resulting challenges and leverage points for smart factories, i.e., areas where HCI and CSCW can contribute to positively influence workers' experiences in times of increasing automation and digitalization.","PeriodicalId":334195,"journal":{"name":"Proceedings of the 2018 ACM International Conference on Supporting Group Work","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-01-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127844915","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Ad Empathy: A Design Fiction","authors":"M. Skirpan, Casey Fiesler","doi":"10.1145/3148330.3149407","DOIUrl":"https://doi.org/10.1145/3148330.3149407","url":null,"abstract":"Industry demand for novel forms of personalization and audience targeting paired with research trends in affective computing and emotion detection puts us on a clear path toward emotion-sensitive technologies. Written as API documentation for an AI marketing solution that provides \"emotion-sensitive marketing decisions,\" this design fiction presents one possible future application of today's research. Offering a demonstrable grey area in technology ethics, Ad Empathy should help to ground debates around fair use of data, and the boundaries of ethical design.","PeriodicalId":334195,"journal":{"name":"Proceedings of the 2018 ACM International Conference on Supporting Group Work","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-01-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117007481","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Session details: Keynote Talk","authors":"Andrea Forte","doi":"10.1145/3256044","DOIUrl":"https://doi.org/10.1145/3256044","url":null,"abstract":"","PeriodicalId":334195,"journal":{"name":"Proceedings of the 2018 ACM International Conference on Supporting Group Work","volume":"28 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-01-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132006951","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Cooperative Mixed Reality: An Analysis Tool","authors":"Lisa M. Rühmann, Michael Prilla, Gordon Brown","doi":"10.1145/3148330.3154510","DOIUrl":"https://doi.org/10.1145/3148330.3154510","url":null,"abstract":"While mixed reality scenarios are highly relevant for cooperation support, most work done in this context is on individuals. When working on cooperation support scenarios in MR, we arrived at situations in which we needed insights into the way how people used the technology to work together. To support the investigation of this question, we created a 3D analysis tool for interactive and cooperative task support in MR. The tool and exemplary results from applying to a visual search experiment conducted in a cooperative mixed reality setting with Microsoft HoloLens devices are presented here. We show how it can uncover interaction otherwise not or hard to discover.","PeriodicalId":334195,"journal":{"name":"Proceedings of the 2018 ACM International Conference on Supporting Group Work","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-01-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131299515","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}