Jurnal Ilmiah Informatika Global最新文献

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Analisis Komparasi Metode Sistem Pendukung Keputusan pada Gaya Belajar “VARK” 决策支持系统方法与 "VARK "学习风格的比较分析
Jurnal Ilmiah Informatika Global Pub Date : 2023-12-07 DOI: 10.36982/jiig.v14i3.3402
Ambar Riani, Taswanda Taryo, Achmad Hindasyah
{"title":"Analisis Komparasi Metode Sistem Pendukung Keputusan pada Gaya Belajar “VARK”","authors":"Ambar Riani, Taswanda Taryo, Achmad Hindasyah","doi":"10.36982/jiig.v14i3.3402","DOIUrl":"https://doi.org/10.36982/jiig.v14i3.3402","url":null,"abstract":"Learning style is an important factor in the success of the learning process from learning resources to individuals or groups. Understanding learning styles can be a strategy in the learning process. One of the learning styles is \"VARK\" which is the preference of individuals or learning groups consisting of visual, aural, read/write, and kinesthetic. Various methods are developed to find out the learning style of an individual or group of learners. In this research, a decision support system (SK) will be developed that provides learning style recommendations for individuals or study groups whether the tendency is visual, aural, read/write, or kinesthetic. The method used is a combination of simple additive weighting (SAW) and weighted product (WP).  The SPK development stages consist of data collection through distributing surveys to 55 student respondents at the 1926 Education Foundation where the dominant characteristic of the respondent's learning style is visual, namely 56%, analyzing SAW and WP methods, developing SPK with a web-based system, testing the system using the black box testing method.","PeriodicalId":329486,"journal":{"name":"Jurnal Ilmiah Informatika Global","volume":"37 21","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139011780","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Deteksi Penyakit Pada Daun Tanaman Ubi Jalar Menggunakan Metode Convolutional Neural Network 利用卷积神经网络方法检测甘薯植株叶片中的病害
Jurnal Ilmiah Informatika Global Pub Date : 2023-12-07 DOI: 10.36982/jiig.v14i3.3478
Sidik Suhendar, A. Purnama, Esa Fauzi
{"title":"Deteksi Penyakit Pada Daun Tanaman Ubi Jalar Menggunakan Metode Convolutional Neural Network","authors":"Sidik Suhendar, A. Purnama, Esa Fauzi","doi":"10.36982/jiig.v14i3.3478","DOIUrl":"https://doi.org/10.36982/jiig.v14i3.3478","url":null,"abstract":"Sweet potatoes are the world's third most important root crop and the fourth most popular staple food in developing countries, including Indonesia. Some diseases commonly found in sweet potato leaves are early blight (identified by leaves containing batataezim) and late blight (characterized by leaves that have chlorosis). These two diseases have different symptoms and require different treatments, but a slow identification process can lead to additional costs for plant care. This research will classify image data of sweet potato diseases using the Convolutional Neural Network (CNN) method. CNN is a derivative of the Multilayer Perceptron (MLP) designed to process image data with high network depth and is often used for classification tasks. The research uses a total of 750 images divided into 3 classes: images of healthy leaves, images of leaves with chlorosis, and images of leaves containing batataezim. Each leaf class will be labeled with 250 image data, and the labeled data will be further divided into training and testing sets. From these sets, prediction data will be obtained from the testing process during the CNN model training. The training accuracy resulted in a value of 98.17%, while the testing accuracy reached 98.67%. Additionally, the resulting loss values are remarkably low, at 0.04% for training and 0.03% for testing. The research findings will provide insights into the CNN method's ability to detect diseases in sweet potato plants, potentially impacting agricultural supervision, plant disease identification, and enabling more precise decisions regarding plant care actions.","PeriodicalId":329486,"journal":{"name":"Jurnal Ilmiah Informatika Global","volume":"43 24","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139011741","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Electricity Energy Demand in Banjarnegara District for the Year 2021-2030 Using Linear Regression Method and Leap Software 使用线性回归法和 Leap 软件计算 2021-2030 年 Banjarnegara 地区的电力能源需求
Jurnal Ilmiah Informatika Global Pub Date : 2023-12-07 DOI: 10.36982/jiig.v14i3.3436
Amin Mustofa, Hendra Setiawan
{"title":"Electricity Energy Demand in Banjarnegara District for the Year 2021-2030 Using Linear Regression Method and Leap Software","authors":"Amin Mustofa, Hendra Setiawan","doi":"10.36982/jiig.v14i3.3436","DOIUrl":"https://doi.org/10.36982/jiig.v14i3.3436","url":null,"abstract":"Electricity demand is expected to increase from year to year. Central Java's electricity demand in 2013 reached 18.205 GWh with a total of 8.092.964 customers. This energy demand has increased in 2018 to 22.945 GWh with a total of 10.011.388 customers. Continuous use of electricity, both directly and indirectly, will also affect economic needs and people's welfare. It is estimated that electricity sales will continue to increase in line with the growth of customers who will also continue to increase. In predicting the need for electrical energy, various forecasting methods are commonly used to predict the need for electrical energy, such as the Regression Method, Time Series Method, Causal Method, Neural Network Method, and Dynamic System Analysis Method. In predicting the need for electrical energy there are advantages and disadvantages of the forecasting method. Based on the availability of data, this research analyzes forecasting the demand for electrical energy in Banjarnegara district using the regression and time series method which is applied using LEAP software. The results show that the total demand for electrical energy using the regression method in 2030 will reach 50.616 GWh while the LEAP software in 2030 will be 59.677 GWh.","PeriodicalId":329486,"journal":{"name":"Jurnal Ilmiah Informatika Global","volume":"75 ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138983862","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Analisis Pengukuran Tingkat Kematangan Tata Kelola Sistem Informasi Manajemen Keuangan Daerah (SIMDA Keuangan) Menggunakan Cobit 5 使用Cobit 5对区域金融管理信息系统管理管理管理的成熟度分析
Jurnal Ilmiah Informatika Global Pub Date : 2023-08-02 DOI: 10.36982/jiig.v14i2.3222
Analisis Pengukuran, Tingkat Kematangan, Tata Kelola, Sistem Informasi, Manajemen Keuangan, Simda Keuangan, Menggunakan Cobit, Studi Kasus, Badan, Pengelolaan Keuangan, Dan Aset, D. Kabupaten, Musi Banyuasin, Sontri, Darius Antoni
{"title":"Analisis Pengukuran Tingkat Kematangan Tata Kelola Sistem Informasi Manajemen Keuangan Daerah (SIMDA Keuangan) Menggunakan Cobit 5","authors":"Analisis Pengukuran, Tingkat Kematangan, Tata Kelola, Sistem Informasi, Manajemen Keuangan, Simda Keuangan, Menggunakan Cobit, Studi Kasus, Badan, Pengelolaan Keuangan, Dan Aset, D. Kabupaten, Musi Banyuasin, Sontri, Darius Antoni","doi":"10.36982/jiig.v14i2.3222","DOIUrl":"https://doi.org/10.36982/jiig.v14i2.3222","url":null,"abstract":"The Musi Banyuasin Regency Government has implemented an information system to support its business processes, one of which is the Regional Financial and Asset Management Agency (BPKAD). To carry out its function in managing regional finances and assets, BPKAD mostly utilizes the Regional Management Information System (SIMDA) which has been used for approximately five years, but has never been evaluated. For this reason, it is necessary to evaluate SIMDA information technology governance. In this study, the author uses a qualitative approach using the Process Assessment Model (PAM) consisting of indicators on process performance and process capability COBIT 5: A Business Framework for the Governance and Management of Enterprise IT which is the material research standards to process primary data and secondary data. The result of the research is that there is a staffing requirement evaluation process carried out by the BPKAD secretary by positioning it to the staffing sub-section in the form of ASN Requirements Formulation, Plan, Fulfillment and Proposal Forms. This study also revealed that there is a process in the backup log in the operation of Simda carried out by the ICT management section of the MUBA Regency BPKAD, the EDM04 process, EA01 Monitor, is at level 2, which means that the process already has good governance, such as being properly managed and controlled. and the APO07, BAI09 and DSS01 processes are at level 1, which means that the process has been carried out by the MUBA Regency BPKAD, the IT governance capability level at SIMDA BPKAD MUBA Regency is on average at level 1.","PeriodicalId":329486,"journal":{"name":"Jurnal Ilmiah Informatika Global","volume":"362 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133747012","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Pengembangan Sistem Informasi Rekomendasi Wisata Kotawaringin Timur Berbasis Web MenggunakanMetode Item-Based Collaborative Filtering 基于Web的东方旅游推荐信息系统发展,使用基于合并过滤的方法
Jurnal Ilmiah Informatika Global Pub Date : 2023-01-04 DOI: 10.36982/jiig.v13i3.2695
M. Minarni, S. Sigit
{"title":"Pengembangan Sistem Informasi Rekomendasi Wisata Kotawaringin Timur Berbasis Web MenggunakanMetode Item-Based Collaborative Filtering","authors":"M. Minarni, S. Sigit","doi":"10.36982/jiig.v13i3.2695","DOIUrl":"https://doi.org/10.36982/jiig.v13i3.2695","url":null,"abstract":"Kotawaringin Timur Regency has many tourist objects and is rich in arts and culture spread in several sub-districts. Efforts to increase the promotion of KOTIM tourism continue to be carried out with the support of the application of technology, one of which is smart tourism. Prospective tourists tend to use internet technology to find information on tourist attractions they want to visit, rather than using the services of agents or travel agencies. Prospective tourists who want to visit East Kotawaringin need information and recommendations that are accurate, fast and economical. Recommendation systems have been widely used in the business world to help provide recommendations for various products. Therefore, a recommendation system is also used to generate tourist recommendations in East Kotawaringin using the Item-Based Collaborative Filtering method which utilizes rating data by visitors based on their travel experience. This system is in the form of a website where users can provide a rating for every tour in East Kotawaringin. Among the 35 tours in East Kotawaringin, as many as 7 tours are used in the recommendation system. These tours are Ujung Pandaran Beach, Red Kalap Gadur Waterfall, Jelawat Fish Tourism Icon, Balanga Roundabout, KOTIM Cultural Miniature Park, Satiruk Beach and Betang Tumbang Gagu. The result of the use of this recommendation system is the display of a tourist recommendation page that can be accessed by the user in the form of tours that have the highest rating equipped with detailed information on supporting tourism facilities.Keywords : Recommendation system, collaborative filtering method, tourism, East Kotawaringin ","PeriodicalId":329486,"journal":{"name":"Jurnal Ilmiah Informatika Global","volume":"25 11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115997723","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Studi Pendahuluan Sistem Keamanan Parkir Berbasis Opencv Di Kampus Universitas Indo Global Mandiri 在印第全球独立大学校园,以o构想为基础的停车场安全系统的初步研究
Jurnal Ilmiah Informatika Global Pub Date : 2023-01-04 DOI: 10.36982/jiig.v13i3.2693
Hastha Sunardi, Nazori Suhandi, John Roni Coyanda, Rachmansyah Rachmansyah
{"title":"Studi Pendahuluan Sistem Keamanan Parkir Berbasis Opencv Di Kampus Universitas Indo Global Mandiri","authors":"Hastha Sunardi, Nazori Suhandi, John Roni Coyanda, Rachmansyah Rachmansyah","doi":"10.36982/jiig.v13i3.2693","DOIUrl":"https://doi.org/10.36982/jiig.v13i3.2693","url":null,"abstract":"Indo Global Indo Global Mandiri University, is one of the universities in Palembang City which has a fairly large parking area, so it is necessary to have a concept of comfort and security for the academic community and also guests in placing their vehicles in the parking area within the IGM University Campus. This study tries to provide an alternative how to build a vehicle parking concept, especially cars, by detecting vehicle plates and who owns it, so that it can be known early on vehicles that enter an unknown parking area, so that it can be known whether guests are or are treated as people who are not clear. the goal. The research model was built using the Python Programming Language with the OpenCV (Open Source Computer Vision) library as an image processor which with a process or several stages can change the car license plate in the form of an image into a string (word), then by connecting it to the vehicle owner's database. In order to detect who owns the car that will park. The results of the preliminary research, by detecting the vehicle plate in the form of a car image, the results obtained that the area code and plate number can be detected, but other images are also detected. The results show that the plate number is detected as BG 1359 UJ, converted to BG' 13:19 Q UJ. There were 2 conversion failures, namely the number 5 was changed to :1 and the small white circle (bolt) was changed to Q.Keywords: Parking, Detection, Vehicle Plate and OpenCV","PeriodicalId":329486,"journal":{"name":"Jurnal Ilmiah Informatika Global","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121200464","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Sistem Informasi Problem Report Technical Support Pada PT. Bank Pembangunan Daerah Sumatera Selatan Dan Bangka Belitung Berbasis Website
Jurnal Ilmiah Informatika Global Pub Date : 2023-01-04 DOI: 10.36982/jiig.v13i3.2694
Agustina Heryati, Darmawan Susilo, Iski Zaliman, M. Mulyati, A. Martadinata, Candra Setiawan, Terttiaavini Terttiaavini
{"title":"Sistem Informasi Problem Report Technical Support Pada PT. Bank Pembangunan Daerah Sumatera Selatan Dan Bangka Belitung Berbasis Website","authors":"Agustina Heryati, Darmawan Susilo, Iski Zaliman, M. Mulyati, A. Martadinata, Candra Setiawan, Terttiaavini Terttiaavini","doi":"10.36982/jiig.v13i3.2694","DOIUrl":"https://doi.org/10.36982/jiig.v13i3.2694","url":null,"abstract":"PT Bank Sumsel Babel is one of the most developed regional banks in the archipelago. Bank Sumsel Babel also provides a variety of investment products, such as Depati, Demang, Telepathy, Pesirah Savings (Local Potential Activator), money transfers with Western Union, Debit Cards, export-import transactions, and ATM services. This research aims to help PT. Bank Sumsel Babel in dealing with technical support report problems. The current problem is that technical support reports independently and manually, causing delays and scattered reports. This reporting is the most important thing because the data is used for internal and external audit purposes and seeing the team's performance in solving the many problems that come in are all summarized in a monthly and annual report. Website problem report technical support is the best solution so that there are no delays in reporting and logs of solving problems that have been resolved can also be used by personal teams in solving new problems so that they can save time solving problems and a list of problem positions in open positions can be monitored by managers, administrators and the leader of the file section reports needed in audit requirements can be provided quickly.Keywords: Problem Report, Website, PT Bank Sumsel Babel","PeriodicalId":329486,"journal":{"name":"Jurnal Ilmiah Informatika Global","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122989414","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Persepsi Dokter Klinik Dalam Menggunakan Rekam Medis Elektronik Berbasis Cloud Computing: Survei Penggunaan rekmed.com 临床医生在使用基于云的电子医学记录时的感知
Jurnal Ilmiah Informatika Global Pub Date : 2023-01-03 DOI: 10.36982/jiig.v13i3.2691
Emi Azmi Choironi, Lukman Heryawan
{"title":"Persepsi Dokter Klinik Dalam Menggunakan Rekam Medis Elektronik Berbasis Cloud Computing: Survei Penggunaan rekmed.com","authors":"Emi Azmi Choironi, Lukman Heryawan","doi":"10.36982/jiig.v13i3.2691","DOIUrl":"https://doi.org/10.36982/jiig.v13i3.2691","url":null,"abstract":"Background : The use of electronic medical records (EMR), including cloud computing-based EMR, is widely increasing. However, data regarding the perception of physicians using cloud computing-based EMR in Indonesia is still limited. Objective: This study aims to determine the perception of clinical doctors in using EMR based on cloud computing. Methods: This is a cross sectional study with a mixed-methods explanatory sequential design approach to determine the perception of clinicians in using cloud computing-based EMR. Qualitative analysis is used to support the depth of quantitative data analysis. Result: There are 10 private clinic doctors who participate. The average value of respondents' satisfaction after using cloud computing-based EMR is 7.4 from a scale of 1-10, with a median value of 8. In the analysis of interest in using cloud computing-based EMR in the long term, it was found that 30% of respondents said \"yes\", and 70% said \"maybe\". Qualitative data show that the problems in using EMR are the high price of the EMR system, security and privacy, the display is still limited, and the need for a stable internet network. Conclusion: The use of cloud computing-based EMR by clinicians still meet a number of obstacles. Further development is needed to increase the satisfaction and interest of doctors using RME based on cloud computingKeywords: electronic medical records, cloud computing, clinical physicians, perception","PeriodicalId":329486,"journal":{"name":"Jurnal Ilmiah Informatika Global","volume":"392 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115585108","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Analisis Perbandingan Finite State Automata (FSA) Dengan Breadth First Search (BFS) Terhadap Desain Sistem Aplikasi Screening Awal Karyawan
Jurnal Ilmiah Informatika Global Pub Date : 2023-01-03 DOI: 10.36982/jiig.v13i3.2690
A. Ramadhan, Maria Yustina Tuga, Siti Aisyah Sri Rahayu N, Rismayani Rismayani
{"title":"Analisis Perbandingan Finite State Automata (FSA) Dengan Breadth First Search (BFS) Terhadap Desain Sistem Aplikasi Screening Awal Karyawan","authors":"A. Ramadhan, Maria Yustina Tuga, Siti Aisyah Sri Rahayu N, Rismayani Rismayani","doi":"10.36982/jiig.v13i3.2690","DOIUrl":"https://doi.org/10.36982/jiig.v13i3.2690","url":null,"abstract":"This study aims to achieve a business process needed by a company in implementing the company's vision and mission. Therefore, a selection process is needed to be used by the company as a criterion to meet company standards. So this research is based on the implementation of the initial screening of too many employees so that HRD work is hampered. Thus, this application is built using the BFS method. We tried to analyze the implementation of the employee recruitment screening algorithm by comparing the BFS and FSA methods. In addition to building an application using the BFS method, the author also built it using the FSA method to see which of these two methods is more accurate to use in the initial employee screening selection. So the method we are currently using is the Breadth-First Search (BFS) method because it can describe the process starting from the initial selection of employees by explaining the registration steps to the final process, namely decisions from predetermined screening results. So the expected result is creating an application to help HRD as an initial selection of employee recruitment. The results obtained in this study are between the Breadth-First Search Algorithm (BFS) and the Finite State Automata (FSA) method. Employee start.Keywords : Screening, Employee, Recruitment, FSA (Finite State Automata)","PeriodicalId":329486,"journal":{"name":"Jurnal Ilmiah Informatika Global","volume":"161 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115140971","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Desain Aplikasi Pelayanan Keluhan Pelanggan Icon+ Berbasis Mobile Pada PT. Indonesia Comnet Plus SBU Palembang 设计Icon+移动客户投诉服务应用程序,使用PT. Indonesia Comnet Plus SBU Palembang
Jurnal Ilmiah Informatika Global Pub Date : 2022-12-30 DOI: 10.36982/jiig.v13i3.2687
Apriansyah Apriansyah, zulhipni reno saputra elsi, Al Amalul Khoir
{"title":"Desain Aplikasi Pelayanan Keluhan Pelanggan Icon+ Berbasis Mobile Pada PT. Indonesia Comnet Plus SBU Palembang","authors":"Apriansyah Apriansyah, zulhipni reno saputra elsi, Al Amalul Khoir","doi":"10.36982/jiig.v13i3.2687","DOIUrl":"https://doi.org/10.36982/jiig.v13i3.2687","url":null,"abstract":"Along with the increasing number of internet service users at PT Indonesia Comnets Plus (ICON+), the number of customer complaints about the services received also increases. At this time PT. Indonesia Comnets Plus (ICON+) still does not have a system that accommodates customer complaints. Therefore, the author focuses on the purpose of this study to design a Customer Complaint Service Application design for PT. Indonesia Comnet Plus (ICON+) Palembang branch. The customer complaint application at PT Indonesia Comnets Plus (ICON+) is designed using the UML (Unified Modeling Language) tool which is used to describe the system designed and to make it easier to visualize the system designed by the author. This application is designed using Figma to design the user interface. Meanwhile, to design the database design the author uses a sqlite database. The research method applied in this research is the development of the waterfall method which describes a systematic and sequential approach (step by step) in software development. (ICON+). Where customers can submit complaints through this application without having to come directly to the ICON + Office to be more effective and time and cost efficient. As for PT PT Indonesia Comnets Plus (ICON+) this application can provide convenience in managing customer complaints related to services that are being used by PT Indonesia Comnets Plus (ICON+) customers so that they can be handled properly.Keywords : ICON+, Design, Mobile, UML, Waterfall","PeriodicalId":329486,"journal":{"name":"Jurnal Ilmiah Informatika Global","volume":"17 16","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-12-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120811938","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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